• 1pm: Welcome and Introduction• 1:20pm: Award volunteers with certificates• 1:45pm: Refreshments and photo-ops• 2pm: How we did and what we learnt• 2:15pm: A few words from those involved• 2:30pm: What happens next• 2:40pm: Questions and Answers• 3pm: Close

Neighbourhoods on Ice

Cold Weather Advisers

Winter Offer

Warm ‘n’ Cuddly

Who did we help?

How did we help?

Support Accepted/Arranged As a result of the Warm & Helathy Check between 16th January 2012 and 20th March 2012

98 9682

63

43

21 18 17 17 17 11 10 10 90

20

40

60

80

100

120

Fire riskassessment

Benefits advice Digital TVswitchover

Help with fuelefficiency andwarmth grants

Socialactivities/

involvement

Other support Refer on tovoluntary

organisation -Communityinvolvement

CommunityAlarms

Declined input/no furthersupportrequired

Refer on toOccupational

Therapy

Refer on forSocial Services

Assessment

Access toleisure centres

Assistivetechnology

Refer on tovoluntary

organisation -Social Care

What lessons were learnt?

Intensive cold calling was by far the most effective way of generating warm ‘n’ healthy contacts.

Brand and look were important but should have relied on flyers and posters more, banners and buses less.

Older people more accepting of volunteers than of social workers.

Language issues and CRB checks can delay the making of contacts and matching older people with volunteers.

Despite a pool of 20+ volunteers they weren’t always available on the days and times when we needed them.

There was a demand for help with practical things but this was not (e.g. shopping, filling in forms) within their remit.

The smaller jobs can be a bigger problem because there are no schemes available or they have to be paid for.

Location proved important both for older people accessing support, and with regards communication among the (extended) team.

The team learnt on their feet about the various ‘winter offers’ available and came up with solutions to problems as they arose.

What worked well?

Despite a very busy 3-months, and workloads of 60+ cases each, social workers had more time to spend on building relationships of trust.

Instead of taking things away from people – their services or their independence – they were going in with a host of offers.

They took a lead role in allocating and managing contacts, in developing a new workflow and ‘wellbeing check’.

It was a new way (or a return to an old ideal) of doing social work with a bit of ‘sales’ thrown in.

They were able to facilitate support e.g. fixing and replacing old boilers, getting help with damp walls and mounting debts, or helping them with their IT skills.

It chimed with personalisation: giving people options and helping them regain control over their lives, rather than encouraging reliance on traditional services.

What happens next?

A social media project with the aim of making things happen in the real world to ensure all residents are able to live more independent lives in the community.

Engaging those who are at a greater risk of dependency on services as a result of their age, disability or a health condition.

Putting them in touch with support if they need it, and with others in their community who might be able to help or just to talk to.

Working with residents to look out for their less able neighbours so that they are better able to look after themselves.

Thank you to the extended Warm ‘n’ Healthy Team