Alignment (horizontal /

vertical): in center!

Voxeo VoiceObject Overview

Voxeo CorporationVoiceObjects

VoiceObjects….?

Solution

VoiceObjects offers an open and flexible platform for development, operations and analysis of customer self-services.

Self-services can be deployed to multiple phone channels such as voice (speech / DTMF), texting (SMS/USSD) and mobile Web.

– Headquartered in USA (Orlando)

– Global Player

– Strategic partnerships with leading IVR vendors,

SIs and technology vendors

– Global 500 enterprises and carriers

as customers

Customers using VoiceObjects

© Voxeo 2009

Technology, Travel, Healthcare, other

Mobile Carriers ,Cable & Media,

Value-Added Service Providers

Consumer Products

Banking & Financial Services

VoiceObjects Value Propositions

• Rapid application development

• Modeling v. coding• No regression

testing• Never write a line of

code• Collaboration

development capabilities

Application Creation

• Rules-based model – build app then manage the rules

• Integration to corporate data for rules based treatments: CRM, up-sell engines

• Management of caller profiles - similar to cookies concept on the Web

Application Execution

• Real-time analytics• 60 pre-built reports

• Dominant Path Analysis – similar to click stream analytics

• Business task completion

• Integrates to BI Tool of choice – Business Objects, MicroStrategy, Cognos, etc

• Highest rated analytics in the market

Application Analysis

VoiceObjects - Phone Application Server

VoiceObjects Development Lifecycle

Analysis

1

Test

5

Phone S

imulator

Debug Viewer

Call Trace

Document4

Project Documentation

Project Export (XML)

Design

2

VUI Design

Storyboard Manager

Report6

VoiceObjects Analyzer

Storyboard Manager

Develo

p 3

Desktop for Eclipse Desktop for Web Grammar

IDE

VoiceObjects - Phone Application Server

Deploy on Multiple Phone ChannelsVoice, Mobile Web, Mobile Video, Mobile Text

Speech & DTMF

Video

Hello Peter!

Welcome to Voxeo …

Text

TextingSpeech & DTMF

Mobile Web

Point & Click

Voice

Hello Peter!

Welcome to Voxeo

Single application definition across all mobile phone channelsDesign once & deploy anywhere

VoiceObjects - Phone Application Server

VoiceObjectsAnalyzerReporting

InfostoreVoiceObjects

DesktopIDE

Back-End SystemsLegacy | CRM | ERP

Voice, VideoDevice

Apps

VoiceObjects Architecture Overview

© Voxeo 2009

Connector Framework

ASR, TTS, Call Control VoiceXML Browser

Media Platform Driver

3rd PartyReporting

Tools

Web

Ser

vice

API

ServiceCreation & Admin

Environment

ServiceExecution

Environment

ServiceAnalysis

Environment

VoiceObjectsPhone Application

Server3rd PartyIDEs

ASR, TTS VXML

Service AnalysisVoiceObjects Infostore and Analyzer

Out-of-the-box Data Capture by VoiceObjects Server- Dimensional Data model optimized for BI analysis- Integrates with data from ASR, CTI, and CRM

CTI Data IVR Data CRM Data

Infostore

VoiceObjectsAnalyzer

(Business Objects, Cognos,

MicroStrategy)

3rd partyAnalysis Tools

Analysis and Reporting- Based on standard business intelligence tools - 60 predefined Reports, based on real-time data- Extends existing Data Warehouse- Includes Customer behavior and business analysis

Highest Rated Analytics Package in the Market

>

>

>

>

VoiceObjects - Phone Application Server