VOLUNTEER

MANUAL

Contents About Us.................................................................................................................................................................................. 5

Please Note... .......................................................................................................................................................................... 6

Dog Walking Procedure .......................................................................................................................................................... 7

Other Dog Tasks .................................................................................................................................................................... 13

Cats ........................................................................................................................................................................................ 14

Other Volunteer Tasks .......................................................................................................................................................... 15

Transporting Animals ............................................................................................................................................................ 16

Transporting Dogs ............................................................................................................................................................. 16

Restraining dogs while driving: ..................................................................................................................................... 16

Caring for the dog in transit: ......................................................................................................................................... 16

Transporting Cats .............................................................................................................................................................. 17

Restraining cats while driving: ...................................................................................................................................... 17

Caring for cats in transit: ............................................................................................................................................... 17

Transporting Rabbits ......................................................................................................................................................... 17

Restraining rabbits while driving: ................................................................................................................................. 17

Caring for rabbits in transit: .......................................................................................................................................... 17

Animal Management Policy .................................................................................................................................................. 18

Code of Conduct.................................................................................................................................................................... 20

About This Code ................................................................................................................................................................ 20

Ethics ................................................................................................................................................................................. 20

Equality and Discrimination .............................................................................................................................................. 20

Personal Conduct .............................................................................................................................................................. 21

Professional Conduct ........................................................................................................................................................ 21

Standard of Conduct ......................................................................................................................................................... 22

Company Resources .......................................................................................................................................................... 22

Protection and Promotion of our Reputation ................................................................................................................... 22

Duty of Care ...................................................................................................................................................................... 22

Conflicts of Interest ........................................................................................................................................................... 23

Compliance and Breaches ................................................................................................................................................. 23

Workplace Health and Safety Policy ..................................................................................................................................... 24

Purpose ............................................................................................................................................................................. 24

Management’s Responsibilities ........................................................................................................................................ 24

Worker’s Responsibilities .................................................................................................................................................. 24

Contractors and Subcontractors ....................................................................................................................................... 25

Workplace Health and Safety Program ............................................................................................................................. 25

Consultation Statement .................................................................................................................................................... 25

Consultation Arrangements .............................................................................................................................................. 25

Workplace Health & Safety Management System ................................................................................................................ 26

Foreword ........................................................................................................................................................................... 26

Sydney Dogs and Cats Home - Workplace Health & Safety (WHS) ................................................................................... 26

Accident or Injury in the Workplace ................................................................................................................................. 27

Chemicals in the Workplace.............................................................................................................................................. 28

Material Safety Data Sheets (MSDS) ................................................................................................................................. 28

Risk Management ............................................................................................................................................................. 28

Personal Protective Equipment ........................................................................................................................................ 29

Specific WHS Policies and Procedures .............................................................................................................................. 29

Anti-Bullying and Harassment Policy .................................................................................................................................... 31

Purpose ............................................................................................................................................................................. 31

Impact of Bullying and Harassment .................................................................................................................................. 32

Reporting Bullying and/or Harassment............................................................................................................................. 32

Drugs and Alcohol Policy ....................................................................................................................................................... 33

Purpose ............................................................................................................................................................................. 33

Application ........................................................................................................................................................................ 33

Impairment related to alcohol and drug use .................................................................................................................... 33

Possession, purchase, manufacture, sale or distribution of illicit drugs and/or related equipment ............................... 34

Procedure .......................................................................................................................................................................... 34

First Instance of Impairment ......................................................................................................................................... 34

Second Instance of Impairment .................................................................................................................................... 34

The case for immediate dismissal ..................................................................................................................................... 35

Use of prescription or over-the-counter drugs ................................................................................................................. 35

Substance dependency ..................................................................................................................................................... 35

Responsible Use of Alcohol at SDCH-related Functions/Events ....................................................................................... 35

Electrical Safety Policy .......................................................................................................................................................... 36

Sydney Dogs and Cats Home’s Commitment:................................................................................................................... 36

Workers’ Commitment: .................................................................................................................................................... 36

Manual Handling Policy ........................................................................................................................................................ 37

Plant and Equipment Policy .................................................................................................................................................. 38

Definition of Plant ............................................................................................................................................................. 38

Responsibility for Plant ..................................................................................................................................................... 38

Strategies .......................................................................................................................................................................... 38

Prevention of Slips, Trips and Falls ....................................................................................................................................... 40

Practical tips to prevent a slip, trip or fall ......................................................................................................................... 40

Weather: ....................................................................................................................................................................... 40

Footwear: ...................................................................................................................................................................... 40

Steps and Stairs: ............................................................................................................................................................ 40

Uneven Surfaces: .......................................................................................................................................................... 40

Ladders: ......................................................................................................................................................................... 41

Moving Materials: ......................................................................................................................................................... 41

Housekeeping: .............................................................................................................................................................. 41

Safe Practices in the Workplace ............................................................................................................................................ 42

Zoonoses Policy ..................................................................................................................................................................... 43

About Zoonotic Disease .................................................................................................................................................... 43

Basic Policy Principles ....................................................................................................................................................... 43

Reducing the Risks ............................................................................................................................................................ 44

Common Zoonoses ........................................................................................................................................................... 44

Social Media Policy................................................................................................................................................................ 52

Introduction ...................................................................................................................................................................... 52

Key Points When Using Social Media ................................................................................................................................ 52

When in doubt, do not post... ........................................................................................................................................... 53

Breach of Policy ................................................................................................................................................................. 53

Follow Us ........................................................................................................................................................................... 53

Exit Site Plan .......................................................................................................................................................................... 54

About Us

Our mission is to prevent unnecessary euthanasia of healthy, loving, domestic pets, young

or old, or with special needs, by re-homing them and giving them a second chance at life.

Sydney Dogs and Cats Home has been taking care of Sydney’s lost and abandoned animals since 1946. In

1999, we evolved into a not-for-profit organisation and an active re-homing facility. We pride ourselves on

placing no time limit on any adoptable animal that is in our care.

The Home opens its doors to up to 3000 animals each year and services 10 council areas across Sydney:

Botany, Hurstville, Kogarah, Leichhardt, Marrickville, North Sydney, Randwick, Rockdale, Willoughby and

Woollahra.

Being an impound facility that services the community means we do not refuse any animal that arrives

through our councils, regardless of their temperament, medical condition or age.

We believe all animals that arrive on our doorstep deserve compassion and we will continue to strive to

provide the best possible care for all our animals, and be the premier re-homing facility in NSW.

Sydney Dogs and Cats Home is an impounding facility as well as

an animal re-homing shelter and you may come into contact with

confronting animal welfare scenarios during your time as a

volunteer. Please speak to the Volunteer Coordinator or other

staff members if you have any concerns.

Please Note...

Volunteers must be over 18. We offer 1-2 weeks of work experience to high school students over 14 years of age

on a case by case basis. Children accompanying you to the Home to volunteer must be over 14 years of age and

those under 18 years of age cannot walk dogs.

Sign in when you arrive. The sign-in book is located at reception. Please make sure you read any notes attached to

the sign-in book, or signs nearby.

Accidents or injuries should be reported immediately to a staff member no matter how minor, as an Incident

Report will need to be completed. There is a small first aid kit in the yard area and a fully stocked first aid kit in the

front office.

Always wear your name badge where it is visible. If you have forgotten your badge, you must get one from

reception or the Volunteer Coordinator before commencement of your volunteer shift.

Friends/family accompanying you to the Home are unable to walk the dogs and are unable to enter the dogs’

enclosures, as they are not covered by insurance.

Teamwork is a major part of volunteering at Sydney Dogs and Cats Home. If you need assistance using equipment

please ask a staff member or experienced volunteer for help. Please follow all directions from staff.

Volunteers can bring in food for the animals. Chicken wings and necks, rolls of meat, Dine and Whiskas, good

quality treats, tuna in brine/spring water, oaten hay and green vegetables for the rabbits. These must be given to

staff. Volunteers must only feed the animals with food or treats provided by the staff and with their permission.

An animal could be on a bland diet without volunteers knowing.

Refrain from giving advice to customers. If a customer has a question, please refer them to a staff member. If you

can’t find a staff member around the kennels, please show the customer to reception. Remember that our staff are

experts – if you have concerns about advice a staff member has given, please raise it with them in private

afterwards.

Do not wear headphones or take phone calls while in the kennel area of the shelter or while handling a dog in

public. You must be fully focused and able to hear emergency signals.

Join our volunteer Facebook group by following this link: https://www.facebook.com/groups/1498189473801238/

Sydney Dogs and Cats Home is responsible for the care and safety

of animals and workers at the shelter. It is essential volunteers

follow correct procedure. Failure to follow correct procedures

may lead to termination of your volunteer position.

Dog Walking Procedure

1. Have a look at the Dog Walking Board. This shows all the dogs that can be walked.

o Note: Ask a staff member before entering the enclosure of a dog that is not on the Dog Walking

Board.

2. Choose a dog that you are graded to walk.

o On your first day, you will be a ‘Beginner’ (green square on name tag). This means you can take an

‘Intermediate’ dog for a walk if accompanied by a staff member.

o Once a staff member is happy with your handling skills, you will be upgraded to ‘Intermediate’

(blue square on name tag) and will be able to take dogs on that side of the board.

o After a month or two, if you are interested in becoming an ‘Advanced’ dog walker, please let a

member of staff know. You need to be assessed and approved before you can walk ‘Advanced’

dogs, regardless of your experience outside of the Home.

3. Choose a dog that has not already had a walk.

o If all the dogs have had a walk, choose the dog that went out the earliest for a second walk. There

is no limit to the number of walks a dog can have (except when heat restrictions apply – see

signage near the dog walking board for instructions) but make sure the dog has had enough time

to rest between walks.

4. Read the information next to the dog’s name.

o The board will contain notes about the dog’s temperament, behaviour and what equipment

should be used to walk the dog.

5. Write the time out next to the dog’s name under the appropriate day.

6. Gather equipment:

o Take an ‘Out Walking’ sign from underneath the board.

Figure 1: Dog Walking Board

o If applicable, take the appropriate walking harness according to the comments section of the

board beside the dog’s name.

o You can also get some treats from the kitchen to take with you, unless the dog is on a restricted

diet (see signs on the dog’s enclosure).

o Make sure you take your mobile phone with you. Mobile phones should only be used while

walking a dog if necessary, for example if there is an emergency or if the SDCH office calls you.

7. Go to the dog’s enclosure and place the ‘Out Walking’ sign on its kennel card.

8. Entering the kennel:

o To enter the dog’s kennel, open the gate inwards and block the opening with your body to

prevent escape.

o If the dog is near the gate, reach through the opening and hold the dog’s collar, then enter. Make

sure the gate is closed before you let go of the dog’s collar.

o Close and lock the kennel gate behind you before releasing the dog’s collar.

o If you are not confident entering an enclosure containing two dogs, ask a staff member or another

volunteer to help you.

9. Using the walking collars:

o All dogs are fitted with a martingale or half-check collar which tightens when the dog pulls, to

prevent escaping as well as assisting in training.

o For dogs that are walked using their collar, clip your leash to the ring on the loop that causes the

collar to tighten when the dog pulls. Note: if you do not have a leash, please see reception.

10. Using the walking harnesses

o For dogs that are walked using a harness, ask a staff member or

experienced volunteer if you do not know how to put the harness on.

o Sporn: These are for moderate pullers. Fit the flat piece around the dog’s

neck like a collar. One leg goes through each loop, with sheepskin adjusted

Connect leash here

Connect leash here

Figure 2: Martingale Collars

Figure 3: Sporn Harness

under armpits for comfort. Attach the leash to the O-ring on the back of the loop and slide the

toggle down until it sits comfortably on the back of the dog’s

shoulders.

o Easy Walk: These are for strong pullers and dogs that jump or lunge

forward. Strap with Easy-Walk label goes over the shoulders. Odd-

coloured strap goes under the belly. Strap with middle O-ring is at the

centre of the breast bone – this is where you attach the leash. The

Easy-Walk harness works by directing the dog from the front-and-

centre. If they are pulling or lunging towards something, your leash re-

directs them back to you (to reward!) and refocus on walking calmly.

11. Leash the dog inside the kennel.

o Check to make sure no other dogs or people are in the walkway first,

then exit the kennel with your dog on a short leash, close by your side. Hold the leash as shown

below. The loop on a martingale collar can be held for extra control while inside the shelter.

o Do not allow dogs to interact when walking past and take a route to the exit gates that means you

walk past the fewest possible dogs. This may be through the night kennels or out the rear gate

onto the Princes Highway. Ensure all gates are closed securely behind you.

12. Dogs should be walked for about 20 minutes at a time. Never let a SDCH dog in your care go off leash.

13. Scoop the poop!

o You are required to pick up any waste from your dog. Failure to do so could result in termination

of your volunteer position.

o Take several plastic bags with you on your walk. These are located at the exit gate, or at the green

bin at the front of the Home.

Figure 4: Easy Walk Harness

Figure 5: How to hold a leash

o Only place dog waste in bins at the Home, or public bins at the park. Do not place dog waste in a

member of the public’s bins.

o If you notice faeces left along the walking route, please pick it up even if it was not your dog. As the

nearest animal shelter, we are assumed responsible for any faeces left in the local area.

14. During a walk, be aware of what is around you.

o Do not allow your dog to interact with other dogs on leash.

o Do not allow your dog to rush at or jump up on people walking past – encourage your dog to sit

calmly (and reward appropriately) or, if they are too overexcited, cross the street to distance

yourself from the person or dog. Discourage members of the public from patting the dog,

especially when accompanied by young children. Direct them to visit the shelter instead.

o Keep an eye on how the dog reacts to things, for example dogs may be scared of lawn mowers or

the postman. Report to staff any behavioural or health concerns you notice.

15. Treat your dog with kindness at all times.

o If your dog is timid, talk reassuringly and gently coax them to walk. Do not force a dog to walk.

o Allow the dog to sniff.

o Never tug on or jerk the leash.

16. Disinfect yourself between dogs Use F10 gel on your hands and Trigene spray for your clothes and soles

of your shoes after walking each dog. These are located next to the walking board.

Quarantined dogs: dogs with red quarantine signs usually have kennel cough, which you can transfer to healthy

dogs on your hands and clothes. It is important not to touch a quarantined dog and then touch a healthy dog.

When preparing to walk your last dog for the day, check the walking board to see if a quarantined dog needs a

walk.

Hot weather procedures: For temperatures over 30˚, wet dogs in paddling pool before and after walks. Keep walks

short and leisurely and monitor your dog for signs of overheating. If the dog doesn’t want to walk, don’t force

them. For temperatures over 35˚, dogs are only to be taken for toilet walks. Take them to the paddling pool when

returning. For temperatures over 40˚, dogs are to remain in their kennels. Ask a staff member about procedures for

cooling them down.

Walking two dogs together. Some dogs have friends in the shelter they like to walk with, as noted on the dog

walking board. Do not take two dogs out together unless they are an approved pair. You should only ever

have one dog in your care at a time, but you can walk an approved pair with another volunteer.

Other Dog Tasks

Check enclosures for poo and pick up using metal scoop, then mop clean.

Replace soiled bedding with clean bedding.

Top up water bowls.

Cuddle and play with dogs inside enclosures – this creates positive association with the kennel, keeping

them calmer while in the shelter environment and is equally as important as walking.

o Some dogs love to play fetch or tug-of-war more than walking.

o Toys are located in the filing cabinets near the blankets and towels.

Training for quiet, calm behaviour

o When dogs are sitting or standing quietly say “Good!” and reward with a small treat – many small

repetitions are better than a single big treat.

o If the dog barks, whines or jumps, ignore them and move on to the next dog.

o If the dog is not offering quiet behaviour themselves, ask them to “Sit!” and then reward with a

small treat.

o Keep an eye out for signs saying special diets, no treats allowed etc on kennels.

Bath and groom dogs (with assistance or guidance from Kennel Staff).

Figure 6: Latte

Cats

Volunteers can visit the cats in the outside cattery and in reception. Cat only volunteering shifts are in the mornings

(8:30am-12:30pm) and are subject to availability.

Observe correct hygiene at all times by spraying with Trigene on entering and leaving the cat area. Trigene your

clothes and shoes on exiting. If you notice a cat has a health issue, let a member of staff know.

Tasks that can be completed with the cats include:

Scoop litter trays and replace litter, newspaper and trays where necessary.

Fill clean litter trays with newspaper and litter, ready to use.

Wash up dirty litter trays.

Top up water bowls.

Vacuuming.

Cuddling and playing with cats.

Brushing.

Figure 7: William

Other Volunteer Tasks

There is more to volunteering than just walking the dogs and spending time with the cats. Volunteers may be asked

to help with other tasks, such as those listed below:

Laundry – there are three washing machines, two located in the outside kitchen and one in the storeroom

to the right as you go out the red door from reception. Check the washing machines to see if a load is

finished, hang out the washing and put on another load. Also check washing lines and fold and put away

dry washing.

Take dog coats and raincoats home to wash.

Wash food and water bowls and cat litter trays.

Fill clean litter trays with newspaper and litter.

Change litter trays in cattery if they are dirty.

Wash brushes and combs with Trigene and rinse with water.

Tidy dog coat drawers.

Help out at reception – subject to availability of reception shifts; contact Volunteer Coordinator for more

information.

Help with various events SDCH attends throughout the year.

Distribute donation boxes and service them.

Assisting with fundraising.

Transporting animals to adoption partners, events and vet appointments.

If you have special skills or are interested in helping out with a specific

area of the Home, please let the Volunteer Coordinator or another

member of staff know.

Transporting Animals

Transporting Dogs

Restraining dogs while driving:

By law, dogs must be restrained while travelling in your car so they cannot interfere with your driving. Sydney Dogs

and Cats Home will provide you with the necessary equipment. This can be achieved by:

Small dogs can be placed in a carrier. Carriers can simply be placed on the seat, though it is a good idea to

loop the seatbelt through/around the carrier if possible to provide extra safety. Don’t stack carriers on top

of each other and ensure the carrier does not obscure your blind spots/rear window. Place something

absorbent in the bottom of the carrier, like a towel, newspaper or puppy pads. Double check the carrier is

securely closed before leaving.

Larger dogs can be secured through the use of a harness attached to the seatbelt, a seatbelt buckle adaptor

or other anchor. Avoid putting dogs in harnesses in the front seat, where they may still be able to interfere

with your driving/controls.

Ensure you have a leash for your dog for when they need to get out of the car.

Caring for the dog in transit:

Take a water bowl and bottle for longer trips.

On hot days, make sure the car is cool through using the air conditioner or opening the windows (ensure

windows are only open a maximum of 5cm to prevent the dog from escaping). Heavy panting, excessive

drooling and bright/brick red gums can indicate your dog is overheating. If you suspect heat stress, pull

over somewhere shady, take the dog out of the car and offer them some water. Call the shelter on 9587

9611 if you are concerned.

Report any concerning behaviour to staff, for example if the dog is anxious in the car. This may be

important information for any potential adopters.

Do not play loud music – this may stress out the dog. Turn the radio off or listen quietly. Classical music

may calm some dogs.

Before leaving, check if your dog has eaten recently, as car travel may cause them to vomit if they have had

a meal in the last hour. It may be better to wait if the dog has recently eaten.

Do not leave the dog in your car unattended.

Transporting Cats

Restraining cats while driving:

By law, cats must be restrained in the car so they cannot interfere with your driving. This is achieved through

placing them in a carrier, which can be placed directly on the seat. The seat belt can be looped around or through

the carrier for added security. Do not open the carrier until you have reached your destination and the cat is in a

secure room – cats can escape very quickly! Double check the carrier is securely closed before leaving.

Caring for cats in transit:

If the cat is very anxious in the car, placing a towel over the carrier to create a dark, enclosed space can

help. Report any odd behaviour to staff.

On hot days, keep the car cool through use of the air conditioner or opening windows (be aware that an

open window right next to the cat might stress them out more). If your cat shows signs of ill health on a

long trip, pull over somewhere safe and phone SDCH on 9587 9611 for advice.

Do not play loud music – this may stress out the cat. Turn the radio off or listen quietly. Classical music may

calm some cats.

Do not leave the cat in your car unattended.

Transporting Rabbits

Restraining rabbits while driving:

Rabbits must be restrained in the car so they cannot interfere with your driving. This is achieved through placing

them in a carrier, which can be placed directly on the seat. The seat belt can be looped around or through the

carrier for added security. Do not open the carrier until you have reached your destination and the rabbit is in a

secure room – rabbits can escape very quickly! Double check the carrier is securely closed before leaving.

Caring for rabbits in transit:

If the rabbit is very anxious in the car, placing a towel over the carrier to create a dark, enclosed space can

help. Report any odd behaviour to staff.

On hot days, keep the car cool through use of the air conditioner or opening windows (be aware that an

open window right next to the rabbit might stress them out more). If your rabbit shows signs of ill health

on a long trip, pull over and phone SDCH on 9587 9611 for advice.

Do not play loud music – this may stress out the rabbit. Turn the radio off or listen quietly. Classical music

may calm some rabbits.

For trips of more than one hour, rabbits and other pocket pets can be given food like hay and grass to graze

on in transit.

Do not leave the rabbit in your car unattended.

Animal Management Policy

This policy is designed to assist all workers - including volunteers - in understanding the expectations of Sydney

Dogs and Cats Home (SDCH) with regards to the management of animals. SDCH is a recognised authority on animal

welfare so it is essential that all workers, as representatives of the Home, display the same high standard of animal

care and handling that we expect from the community in our facilities or in the field.

o All workers who are involved with handling animals will receive training from an experienced worker.

Training will cover recognising warning signs, use of protective equipment and use of animal handling

equipment where appropriate.

o Every worker must afford each and every animal due care, consideration, respect and compassion.

o Prejudice or biases towards particular species or breeds on the grounds of personal preferences or beliefs

is not acceptable. The Home is an advocate for all creatures great and small and regards all animals as

having intrinsic value.

o No animal should be abused or endure stress as a consequence of an act or omission by a worker.

o Appropriate equipment and training should be used when handling any species of animal to minimise the

level of stress placed upon the animal.

o Care and time is needed when dealing with frightened and unco-operative animals - unnecessary use of

restraint or force is unacceptable. Equipment for the purpose of restraint, such as catching poles, should

only be used as a last resort and when personal safety is at risk. Restraint should be of as short duration

as possible.

o Any person who teases, tortures or terrifies, infuriates or provokes, abuses or otherwise inflicts pain or

unreasonable or unjustifiable stress upon an animal will be subject to disciplinary action and may have

their position with the Home terminated at the discretion of Sydney Dogs and Cats Home Management.

They may also be reported to the RSPCA, NSW, and/or prosecuted under the Prevention of Cruelty to

Animals Act.

o All animals must be accorded respect and treated with as much dignity as circumstances allow. It is not

acceptable to present animals as objects of ridicule or refer to them in a derogatory manner. This must

extend to the manner in which deceased animals are handled for disposal.

o Employees and volunteers must always be accurate in their reporting of all aspects of animal related

information. For example, behavioural problems such as biting, food aggression, inter-dog aggression,

fence jumping or climbing, human-direction aggression including rushing or jumping towards people in a

menacing manner etc. and health problems must be truthfully recorded.

o Our aim is to determine the most appropriate course of action for each animal in our care whether it is

for rehabilitation or veterinary treatment purposes or related to finding the most appropriate home

possible. Inaccurate or misleading information places both animals and people at risk.

o Concerns for personal safety gives workers the right to refuse to handle an animal, enter its enclosure or

attend to it in the field. In all circumstances that workers believe themselves at risk they must not

proceed and should contact their supervisor as soon as possible for instructions. Animal welfare concerns

cannot override personal safety.

Code of Conduct

About This Code

Sydney Dogs and Cats Home expects that its Workers will always display the highest standards of professional and

personal conduct in serving the needs of the community and its animals.

This Code of Conduct states the rules, values, ethical principles and standards for Sydney Dogs and Cats Home. It is

intended to provide all Workers with clear expectations of how to do their jobs.

This Code of Conduct applies to all Workers at Sydney Dogs and Cats Home, meaning:

All employees, whether full or part time, contracted, permanent or casual, and

All volunteers

The Code applies whenever engaging in any activities on behalf of Sydney Dogs and Cats Home, whether it is:

Performing in the workplace

Attending work-related events

In person or in writing

In electronic or hard copy media

Otherwise representing Sydney Dogs and Cats Home.

Ethics

All Workers have an obligation to:

Exercise respect for all people and animals.

Comply with prevailing community standards of equity, justice, fairness and compassion in dealing with

others, within and beyond Sydney Dogs and Cats Home.

Ensure our interactions with others are honest and honourable.

Equality and Discrimination

Sydney Dogs and Cats Home’s Workers will:

o Be fair and unbiased in our advice and actions.

o Not be influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour,

age, sexual preference or personal disability.

o Interact with each other in a friendly and professional manner at all times.

Personal Conduct

All Workers are expected to:

Treat everyone with courtesy, respect, kindness, consideration, and sensitivity.

Refrain from all forms of harassment and discrimination based on gender, race, religious

belief, political affiliation, pregnancy, disability, sexual orientation or illness.

Always act honestly, in good faith, and be respectful of the trust placed in us.

Respect each individual’s rights to privacy and keep personal information in confidence.

Consider the impact of our decisions and behaviour on the wellbeing of others.

Refrain from acting in any way that would unfairly harm the reputation and career prospects of other

employees.

Refrain from allowing personal relationships to affect professional relationships.

Seek advice from an appropriate manager where a colleague’s behaviour is perceived to be in breach of

the Code, and report any suspected corrupt, criminal or unethical conduct to the Volunteer Coordinator

on (02) 9587 9611 or volunteer@sydneydogsandcatshome.org.

Professional Conduct

All Workers are expected to:

Perform duties in a responsible and professional manner, with due regard for Sydney Dogs and Cats

Home’s policies and other legal requirements and obligations.

Take responsibility for the health and safety of ourselves and others when carrying out our duties.

Refrain from swearing or using aggressive language.

Refrain from discussing confidential or sensitive information.

Maintain a courteous telephone manner.

Strive to always achieve the highest product, service and professional standards.

Comply with any relevant legislative, industrial or administrative requirements including observance and

application of anti-discrimination policy.

Comply with the principles of environmental responsibility.

Foster teamwork and collegiality among all Workers, and always give due credit to the contributions of

others.

Share pertinent information with co-workers as required to ensure the best possible service to our

stakeholders.

Refrain from allowing personal political views and/or affiliations or other personal interests to influence

the performance of duties or exercise of responsibilities.

Standard of Conduct

All Workers must:

Comply with the relevant job description(s) that apply to the role(s) they are performing,

either as an appointed employee or on a voluntary basis.

Observe proper professional usage of internet, email and any other services available.

Present themselves smartly and professionally, wearing appropriate footwear and uniforms as required.

Company Resources

All Workers are expected to:

Exert responsible stewardship of company resources, particularly donated monies and goods.

Use technical and physical resources properly, responsibly and for legitimate purposes only.

Seek permission before using company property for personal purposes.

Use resources in a manner that causes no harm to the community or environment.

Strive to always obtain value for money spent and avoid waste and extravagance in the use of company

resources.

Secure all company property against theft or fraud.

Maintain the integrity and security of all company intellectual property.

Maintain the security, integrity and confidentiality of all relevant company commercial and other

information.

Protection and Promotion of our Reputation

All Workers are expected to:

Promote and protect Sydney Dogs and Cats Home’s reputation in the wider community.

Refrain from engaging in any activity that may compromise Sydney Dogs and Cats Home’s integrity and

reputation.

Refrain from acting for or on behalf of Sydney Dogs and Cats Home unless authorised to do so.

Duty of Care

All Workers have a duty of care to:

Perform our duties diligently, impartially, conscientiously, with integrity, and to the best of

our ability.

Ensure appropriate use of information and safeguard confidentiality.

Ensure our actions and advice conform to relevant law.

Exercise diligence in imparting advice, and refer clients onto senior staff or professional resources for

specialised information including but not limited to animal veterinary care, and/or behaviour advice.

Conflicts of Interest

All Workers are expected to:

Act appropriately when a conflict arises between our self-interest and our duty to Sydney Dogs and Cats

Home.

Ensure that our interests and actions do not conflict or seem to conflict with the obligations and interests

of Sydney Dogs and Cats Home – or advance our own interests over those of the company.

Avoid any financial or other interest or undertaking that could directly or indirectly compromise the

performance of our duties.

Take all suitable measures to avoid any situation in which we may have, or be seen to have, a conflict of

interest, or knowledge of the existence of an actual or potential conflict of interest.

Declare our relationship when participating in decisions affecting another person with whom we have a

personal relationship.

Examples of ways in which conflicts of interest may arise:

Personal Gain from Position: for example to realise financial gain for themselves or any associated party from their

position at or affiliation with SDCH.

Use of Confidential Information: for example to use for their advantage or that of any associated party any

information gained from their position at or affiliation with SDCH.

Compliance and Breaches

All Workers must comply with this Code of Conduct and report any breaches to their immediate supervisor.

Workers whose conduct falls below the standards outlined in this Code will be counselled accordingly and/or

disciplined in accordance with the disciplinary policy and procedure.

Workplace Health and Safety

Policy

Purpose Sydney Dogs and Cats Home is committed to providing a healthy and safe workplace for all workers, members and

visitors.

Consistent with the importance attached to occupational health and safety by the Home, all necessary resources

will be made available to ensure compliance with the statutory requirements and that the workplace is safe and

without risk to health.

Management is committed to providing the systems, procedures and support necessary to ensure the effective

promotion and maintenance of Workplace health and safety. Management will also develop, implement and

review the Home’s occupational health and safety program in consultation with workers and members.

Workplace Health and Safety is both an individual and shared responsibility of all workers and members of the

Shelter.

The mutual acceptance and active pursuit of reciprocal responsibilities by management, workers and members are

essential to the success of the policy.

Management’s Responsibilities Management acknowledges and accepts responsibility to:

o Integrate workplace health and safety into all aspects of the workplace. o Promote consultation in respect of workplace health and safety as a normal component of all aspects of

work. o Plan, develop, implement and monitor a workplace health and safety program. o Take effective action to provide and maintain a healthy and safe workplace.

Worker’s Responsibilities Workers and members acknowledge and accept responsibility to:

o Work in and encourage others to work in a healthy and safe manner. o Discourage others from working in a hazardous manner. o Actively support and promote workplace health and safety o Immediately report and/or rectify if possible and practicable any hazardous conditions observed.

Contractors and Subcontractors All contractors and subcontractors engaged to perform work on the Home’s premises or locations are required, as

a part of their contract, to comply with the workplace health and safety policies, procedures and programs of the

Home. They are also required to observe directions on health and safety matters from designated officers of the

Home. Failure to comply with or observe a direction will be considered a breach of contract and sufficient grounds

for the termination of the contract.

Workplace Health and Safety Program A program of activities and procedures will be established, implemented and reviewed to ensure the commitments

contained in this policy lead to effective workplace health and safety. Programs relating to all aspects of workplace

health and safety will be addressed including:

o Training and education. o Work design, work method statement and standard operating procedures. o Changes to work methods and procedures, including those associated with technological change. o Emergency procedures and drills. o Provision of workplace health and safety equipment, services and facilities. o Workplace inspections and evaluations. o Reporting and recording incidents, accidents, injuries and illnesses. o Provision of information. o An anti-bullying and harassment policy.

Consultation Statement Injury and illness is needless, costly and preventable. The Home will consult our workers in implementing safe

practices and systems that will ensure the health, safety and welfare of our workers, contractors, members and

visitors.

Worker involvement at all levels is critical for ensuring a safe workplace.

Consultation Arrangements Consultation arrangements will be monitored and reviewed on an ongoing basis to ensure that consultation is

effective and that all safety issues are being addressed.

Workplace Health & Safety

Management System

Foreword This document details current policies and procedures at Sydney Dogs and Cats Home for the management of

Workplace Health and Safety.

The Management System’s policies and procedures refer to every person involved with the undertakings of Sydney

Dogs and Cats Home, on or off site. This includes employers, workers, work experience students, clients, visiting

industry associates and contractors appointed to carry out work. Penalties for ignoring safety regulations are

severe and can impact on all concerned in a number of ways:

1. Injury – in most cases will be minor, but could be very severe resulting in permanent disability or death.

2. Termination of employment or contract – breaches of policies and procedures will be taken very

seriously.

3. Fines – individuals can be personally fined by WorkCover if in breach of workplace policies and

procedures.

This system is subject to constant review and will be influenced by any changes to work practice such as the

introduction of new equipment, technology or structural modifications.

Hazard reports, risk assessments, workplace inspections, accident investigations and studying injury statistics are

some of the tools that will be used to assist this process.

This document will be distributed to each worker at their induction. Each version will be controlled and when

updated by major changes, the latest version will be re-distributed.

It is a condition of employment and volunteering at Sydney Dogs and Cats Home that all workers learn, understand

and comply with this document’s contents.

Sydney Dogs and Cats Home - Workplace Health & Safety (WHS) The following briefly outlines some of the responsibilities under the WHS Act that effect all employers, workers and

other associated groups.

Sydney Dogs and Cats Home will ensure the health, safety and welfare of all workers in the workplace. This

duty of care extends to:

o Ensuring that any premises controlled by the employer where workers operate are safe and without

risks to health.

o Ensuring that any equipment or substances provided for use by the workers are safe and without risks to

health.

o Ensuring that systems of work and the working environment of the workers are safe and without risks to

health.

o Providing information, instruction, training and supervision as may be necessary to ensure the health and

safety of all workers.

o Providing adequate facilities for the welfare of workers.

Sydney Dogs and Cats Home will also ensure that people other than workers are not exposed to risks to their

health or safety arising from the conduct or undertakings of Sydney Dogs and Cats Home.

Sydney Dogs and Cats Home will consult with workers to enable them to contribute to the decision-making

processes affecting their health, safety and welfare at work.

As the employer has responsibilities, so do the workers.

o Every worker must, while at work, take reasonable care for the health and safety of people who are at the

place of work and who may be affected by their act or omissions at work.

o Workers must, while at work, cooperate and comply with Sydney Dogs and Cats Home policy so far as is

necessary to enable compliance with any requirements under the Act or Regulations imposed in the

interests of health, safety and welfare on the employer.

No one must intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety

and welfare.

Accident or Injury in the Workplace Injuries at work must be reported as soon as possible to your immediate supervisor or manager. This may be after

receiving first aid or medical attention if you require it. If necessary, seek out a colleague to assist you.

First aid kits are located:

o Mounted on the wall in the yard area at the entrance to the night runs.

o In reception, in the kitchen area.

No person is allowed to issue, take, borrow or obtain an S4 and above drug from hospital supplies for personal use.

Non-compliance will result in disciplinary action and possible dismissal.

The appropriate forms to complete will depend on the extent of injury. The Office Manager, Animal Care Manager

or a nominated first aid officer will guide you through this process.

Incident Report Forms must be completed for even the most minor injuries. These forms enable the review of

accident and injury statistics in the workplace. They become an important tool in identifying hazards that

need to be or are easily rectified.

When filling in an incident report form, think about how the incident occurred. If it occurred due to a hazard

in the workplace, complete and attach a Hazard Report Form to the Incident Report.

Hazard Report Forms can be completed and submitted to your supervisor or representative any time, not just

when accidents or injuries occur. You may have a near miss. This is a good enough reason to complete a Hazard

Report Form. It is an easy, short form to complete. Remember your responsibilities are to every person in the

workplace. These actions may prevent a future injury.

Copies of all WHS forms can be obtained in hard copy from the office, or are available on the network drive.

Chemicals in the Workplace A register of all chemicals used in the Home is kept in the MSDS (Material Safety Data Sheets) folder, which is kept

in the front office.

The register contains:

A summary of information on each chemical.

Substances classified as “HAZARDOUS” are in bold type.

Risk assessment review dates.

In case of an emergency, this register would be given to emergency services personnel as very important

information.

Material Safety Data Sheets (MSDS) Copies of each MSDS are available in the MSDS folder.

Relevant MSDSs are also located at the sites that the chemicals are used.

If medical attention is required due to a chemical poisoning, a copy of the relevant MSDS should

accompany the patient to the hospital.

MSDS can be referred to at any time by any person.

MSDS also provide first aid and information regarding cautions for use.

All workers must familiarise themselves with the MSDS of chemicals they use in the workplace.

Removal of information from these files without authorisation is prohibited.

Risk Management Work Method Statements (WMS) have been developed to identify health and safety risks and outline appropriate

controls to minimise the identified risks.

Risk assessments are carried out for each and every procedure in our workplace and WMSs prepared in

order to demonstrate and maintain health and safety standards. This is a consultative process between

management and workers, enabling all involved to contribute to the making of decisions affecting their

health, safety and welfare at work. This includes decisions made about elimination or control measures

regarding identified risks to your health and safety.

Risk assessments are carried out on existing workplace practices on a regular review cycle and related WMSs

amended as appropriate. Risk assessments are also carried out before any change in workplace practice is

implemented, before new jobs or tasks are planned, if a hazard has been reported or after an accident or incident

has occurred.

Completed Risk Assessments are kept on file on the network drive.

Personal Protective Equipment Standard issue PPE is as follows:

Hearing protection for use when working in the inside and outside kennel areas including ear muffs (kept in

the dog kitchen) and headband-style ear plugs (to be kept by individual staff).

Sunscreen is readily available to all workers and is located throughout the Home.

Hand sanitiser is available in the yard area, the reception area, the back feed room and the vet’s office. This

must be used after handling animals and whenever procedures dictate.

Other protective equipment available for workers is located on site and must be used where procedures dictate:

Safety glasses - located where chemicals are used or decanted. Where procedures dictate the use of safety

glasses, they must be worn.

Disposable gloves and special use gloves – located in the back feed room and store room. Gloves not only

protect, they are important in maintaining a high level of personal and professional hygiene

Disposable aprons and scrub shirts - located in specific areas of the home where their use maybe required

e.g. the Isolation area.

Dust and fume masks, and vaporisers - located on site where their use is required.

Handling equipment including catch poles, nets etc. for animal handling.

It is a condition of employment or volunteering for all workers that these products are correctly used when they

are required. Failure to do so could result in disciplinary action.

Low stock or malfunction of any PPE must be reported to the supervisor or manager as soon as is practical.

Specific WHS Policies and Procedures Sydney Dogs and Cats Home’s Workplace Health and Safety Policy summarises the approach and the priority

the organisation places on WHS. In conjunction with this policy, the WHS Management System outlines the

key operational activities that are developed, maintained and reviewed to safeguard health and safety. Other

key WHS policies include, but are not limited to:

• Electrical Safety Policy

• Hazardous Substances Policy

• Animal Management Policy

• Plant and Equipment Policy

• Zoonoses Policy

• Bullying and Harassment Policy

Policies are regularly reviewed and amended as appropriate to ensure they remain relevant and compliant. Revised

policies are documented and version controlled, published on the network drive and distributed to workers when

changes occur. Out of date policies are archived. All WHS policies are discussed at the induction of all new workers,

and the worker is required to sign-off in order to confirm their understanding.

Key WHS procedures include, but are not limited to:

• Manual Handling Procedure

• Procedure for the Handling of Aggressive Animals

• Sharps Procedure

Workers are requested to discuss with the supervisor or manager any problems, concerns or inconsistencies they

identify with the policies and procedures.

Anti-Bullying and Harassment

Policy

Purpose Sydney Dogs and Cats Home believes all its workers should be able to work in an environment free from bullying

and harassment.

Bullying is repeated, unreasonable behaviour directed towards a worker or group of workers that creates a risk to

health and safety. Single incidents of unreasonable behaviour can also create a risk to health and safety. Managers

and supervisors must ensure workers are not bullied.

Harassment is unwelcome or unreciprocated behaviour that offends, humiliates or intimidates another person.

Harassment is often repeated, but a single action can be enough to amount to harassment.

Bullying and/or harassment may take place verbally or through other means, such as social media or in an email.

Examples of bullying and/or harassment can involve, but are not limited to:

• Yelling or verbal abuse

• Ridicule or being put down

• Persistent and unjustified criticisms, particularly if they involve petty, irrelevant or insignificant

matters

• Spreading gossip or malicious rumour about a person

• Insults about a person’s appearance

• Humiliating a person

• Lodging frivolous grievances about someone

• Sexual or suggestive remarks

• Making fun of someone because of their race, gender, sexuality, religion, age, disability and so on

• The use of inappropriate language

• Continually ignoring, excluding or dismissing someone

• Interfering with someone’s property

• Unnecessary physical contact or standing over someone

• Intrusive comments or questions about someone’s customs, religion or personal life.

Impact of Bullying and Harassment Bullying and harassment in the workplace causes distress to the recipients and often witnesses to the behaviour. It

may cause the loss of trained and talented workers, reduce productivity and morale, and create legal risks. It also

distracts from our primary purpose: to care for our animals and service the community.

Reporting Bullying and/or Harassment Sydney Dogs and Cats Home encourages all workers to report bullying and harassment in the workplace.

Complaints about bullying and/or harassment can be made by the recipient of the behaviour or by a witness to it.

Complaints should be made in the first instance to your supervisor or manager; alternatively you can contact the

Volunteer Coordinator on volunteer@sydneydogsandcatshome.org.

Sydney Dogs and Cats Home has procedures for dealing with bullying and harassment in the workplace. All reports

will be taken seriously and investigated promptly, confidentially and impartially.

Managers and supervisors must ensure that workers who make reports, and anyone else who may be involved, are

not victimised. Disciplinary action may be taken against anyone who bullies or harasses another person. Discipline

may involve counselling, a verbal warning, a written warning or dismissal; depending on the circumstances.

Violence in the workplace will not be tolerated under any circumstances and may result in instant dismissal.

Figure 8: Wilbur

Drugs and Alcohol Policy

Purpose An employee’s ability to work safely and productively may be impaired by the consumption of alcohol or the use of

drugs. The Home intends to prevent any harm caused by the use or abuse of alcohol or other drugs in the

workplace. Compliance with this policy is a condition of performing work at Sydney Dogs and Cats Home (SDCH),

including:

o permanent employees, both full and part time

o temporary and casual employees

o volunteers

o contractors

This policy and procedure details the responsibilities of workers and management regarding the use/consumption

of alcohol and other drugs.

Application This policy applies to all SDCH’s workers and visitors, and applies at the following times:

during working hours

at work-sponsored or work-related functions

while on the company premises, and

while in command of a company vehicle or vehicle rented by the company

Impairment related to alcohol and drug use a) Any worker who is in a condition that impairs their ability to perform their job, endanger their own or

others’ safety, risk damage to equipment/assets or otherwise expose the company to potential liability, will

not be allowed to continue working or remain in the workplace until such time as they are fit and in a state

to return to work.

b) Under this policy, impairment is the inability to perform one’s role in the manner prescribed for that

particular function or in accordance with established practice. Impairment includes, but shall not be

limited to, the inability to:

• use or operate equipment properly

• communicate clearly or coherently

• exercise reasonable judgement in making decisions, and

• interact with others, and act, in an appropriate manner.

c) If a worker consumes a substance(s) which will result in an inability to work safely or productively, that

worker should excuse themselves from the workplace for the remainder of the day after first speaking with

their manager. Repeated instances of such impairment or failure to leave the workplace may result in

action being taken under this policy.

Possession, purchase, manufacture, sale or distribution of illicit drugs

and/or related equipment The possession of illicit drugs or equipment related to the use, manufacture, or purchase/sale of illicit drugs at the

workplace, a work sponsored or related function, while on company premises, or while in command of a company

vehicle or vehicle rented by the company will be grounds for immediate dismissal.

The act of purchasing, manufacturing or selling illicit drugs at the workplace, a work-sponsored or related-function,

while on company premises, or while in command of a company vehicle or vehicle rented by the company will be

grounds for immediate dismissal.

Procedure The following sets out the process by which managers should deal with cases of impairment in the workplace which

have jeopardised - or have the potential to jeopardise - workplace safety or security or reasonable standards of

business conduct. In applying this process, managers must understand the entire context in which the impairment

has occurred.

Notification to the appropriate authority will be made when the company becomes aware of any illegal conduct.

Likewise, volunteers on Community Service will be reported to the relevant body.

A judgement of impairment is at the discretion of the worker’s manager or their delegate. In the case of a

judgement of impairment, a manager will take the following action:

First Instance of Impairment

1. Manager will discuss the impact of the impairment with the worker

2. Worker will be required to leave the workplace for the remainder of the day. The worker must not

drive home. If the worker cannot afford a taxi fare home this will be provided by SDCH and must be

reimbursed as soon as possible by the worker.

3. Manager of the worker must, on the same day, make a file note detailing the information and

observations which led to the request to leave the workplace.

4. Manager will provide the worker with a written warning that a second occurrence may result in

dismissal.

Second Instance of Impairment

1. The Manager will provide the worker with a final written reprimand and advise that the third instance

of impairment may result in dismissal.

2. The manager will discuss the process to be followed with the worker and on the same day make a file

note recording the discussion.

3. The manager will recommend whether dismissal is warranted to the HR Manager, or in their absence

direct to the Chief Executive Officer.

The case for immediate dismissal If the worker’s impairment constitutes gross misconduct, immediate dismissal may be warranted. In the case of

volunteers, a single incidence of impairment may warrant dismissal at the discretion of the relevant manager or the

volunteer co-ordinator.

Use of prescription or over-the-counter drugs Workers taking prescription drugs which may result in impairment as described above should advise their manager

so that suitable arrangements can be made to ensure that they are able to work in a safe and productive manner.

Managers who have received such advice must make every effort to provide a safe work environment for both the

worker concerned and fellow workers and visitors to SDCH.

Substance dependency Workers with an existing substance dependency which may result in impairment as described above should advise

their manager so that suitable arrangements can be made to ensure that they are able to work in a safe and

productive manner. Managers who have received such advice must make every effort to provide a safe work

environment for both the worker concerned and fellow workers and visitors to SDCH.

Responsible Use of Alcohol at SDCH-related Functions/Events SDCH is committed to the responsible use of alcohol at SDCH-related functions and events. All workers are

expected to exercise restraint with the consumption of alcohol at work-related functions. The most senior manager

at the function shall be responsible for ensuring that the following guidelines are adhered to:

o if alcohol is served, it must be done in a manner which accounts for its potential to affect both health

and safety.

o an adequate supply and choice of non-alcoholic beverages must be supplied.

o bartenders (or those responsible for serving) should ensure they:

serve the correct amount or liquor in drinks

must not serve individuals who appear to be intoxicated or impaired.

When there is no senior manager present, then all workers must show responsibility in regard to appropriate

alcohol serving and consumption.

Electrical Safety Policy

Sydney Dogs and Cats Home’s Commitment: All reasonable steps will be taken to secure the health and safety of workers who use, operate or maintain

electrical equipment. Sydney Dogs and Cats Home acknowledges that work with electrical equipment can be

hazardous unless safe systems and procedures are maintained. People undertaking electrical work must be suitably

qualified and competent and all workers must co-operate in the use of safe work systems in relation to electricity.

This will be achieved by:

• Adequately maintaining the electrical installation and equipment at the workplace.

• Assessing the extent of any hazard zone associated with the presence of flammable or potentially

explosive gases, dusts and vapours.

• Ensuring that only people who are competent and duly qualified undertake electrical work.

• Ensure electrical installation at the workplace complies with wiring rules and work on the installation is

performed by a qualified electrical worker.

• Ensure that all electrical equipment used at the workplace is operated and maintained according to

manufacturers’ recommendations.

Workers’ Commitment: Workers are responsible for:

Carrying out their duties in relation to electrical hazards in a manner which does not adversely affect

their own health or safety, or that of others in the workplace.

Taking prompt action to secure or isolate any hazardous situation involving electrical energy which

comes to their notice and which is within their capacity to safely remedy in order to protect

themselves and others in the workplace.

Immediately report to their supervisor or Manager all matters which may affect the health and safety

of people who may be exposed to damaging levels of electrical energy.

Not attempting to use equipment they are unfamiliar with, or have not been trained in the use of.

Manual Handling Policy

Definition: manual handling refers to any activity requiring human force to lift, carry, push, pull, restrain or hold a

load.

The following should be assessed before attempting to lift or move a load (this includes the lifting and movement

of animals):

1. Always try to obtain the weight of the object before attempting to lift or move.

2. Assess if you require more than one person to safely lift the object/animal. Weights above 16kg should

be lifted by more than one person.

3. Where possible, manual handling equipment should be utilised i.e. trolleys.

4. If lifting is required, take the following steps;

a) Where possible, avoid placing or lifting objects from below knee level or above shoulder

height.

b) Check that the area you are moving the object over is free from any trip hazards or spills.

c) Keep your back as straight as possible and bend your knees to reach down to the object.

d) Grasp the object firmly and hold as close to your body as possible.

e) If you need to move the object any distance, use a trolley or barrow.

Any injuries must be reported to the manager or supervisor immediately.

Figure 9: Janice Hoplin

Plant and Equipment Policy

This policy operates within the Home’s general Workplace Health and Safety Policy and relates to plant

(equipment).

In compliance with the Workplace Health and Safety Act and legislation, the Home will provide plant and a

workplace that is, as far as reasonably practicable, safe and healthy for workers, students and visitors; and without

risk to the environment.

Definition of Plant Plant is defined as any machinery, equipment or tool and any component thereof. Plant used at the Home ranges

from complex installations to portable equipment and tools. The plant may be purchased, created for and/or used

in any aspect of Home business.

Responsibility for Plant The CEO is responsible for providing a workplace that is, as far as reasonably practicable, safe and healthy for

workers, students, and visitors; and without risk to the environment.

It is the responsibility of the Home to ensure:

a safe and healthy workplace;

that documented safe work procedures are provided to, are understood and observed by all workers; and

that any hazards, exposures, incidents or concerns regarding plant are reported.

Workers and visitors are required to do all that is reasonably practicable to ensure that their actions or omissions

do not create or increase a risk to the health and safety of themselves or others. Safe work procedures must be

observed at all times and equipment must be used in accordance with safe work instructions. Any hazards,

exposures, incidents, or concerns involving plant within the workplace should be reported to a supervisor or

manager as soon as possible.

Strategies Within the context of the Home's Workplace Health and Safety Policy and associated procedures, this policy for

plant will be achieved through the following strategies:

No hazardous operational work shall be undertaken with plant unless an associated risk assessment is

completed and the CEO or their representative is satisfied that the hazards associated with the work are

controlled as far as is reasonably practicable.

Provision of safe operating procedures and guidelines for plant through its life cycle from design,

manufacture, erection, installation, commissioning, inspection, cleaning, maintenance, decommissioning

and disposal, as appropriate.

When required, the appropriate licensing and registration of the plant (equipment) is undertaken with the

appropriate authority.

Consideration is given to any human-equipment interactions and any hazards (e.g. manual handling) and

the associated risks are addressed throughout the life cycle of the plant.

Implementation of appropriate maintenance.

Implementation of effective worker-consultation arrangements at the workplace.

Provision of information, instruction, training, and supervision for workers and visitors, as applicable.

When required, operators of plant obtain appropriate certification or licensing. Only a licensed competent

operator can operate the plant where this is required.

Figure 10: Furby

Prevention of Slips, Trips and

Falls

Slips, trips and falls are a regular source of workplace injuries. By being more observant and thinking ahead, you

will avoid most slips, trips and fall situations.

Practical tips to prevent a slip, trip or fall

Weather:

During and after wet weather:

Be aware that mud and water are often tracked into the workplace.

Proceed cautiously in these areas when entering or leaving the premises

Footwear:

Wearing appropriate footwear, ensure closed shoes with non-slip soles. E.g. Leather work boots, gumboots or

sneakers and similar.

Avoid: high heels, smooth leather or vinyl soles, and open back or open toe shoes.

Steps and Stairs:

Falling down steps can result in a serious injury.

Use the handrails, avoid haste and make sure there is no debris where you will step.

Avoid using stairs while carrying something in both hands

Uneven Surfaces:

Look out for curbs, potholes, small stones and debris or obstacles when walking.

Darkness or poor lighting make uneven surfaces more hazardous; report inadequate lighting in areas of

risk.

Ladders:

Use only properly rated ladders or other step devices.

Do not use chairs, milk crates, boxes, wastebaskets, or other makeshift devices as a substitute for a

proper step ladder or step platform.

Volunteers are not to use ladders or other step devices unless authorised by a staff member.

Moving Materials:

Do not attempt to lift, move, or carry materials beyond physical ability.

Walking, climbing, or turning while carrying something is much more stressful to the body than simply

lifting the same object.

Avoid using stairs while carrying something in both hands

Use a mechanical means, or ask for assistance

Mechanical assistance includes trolleys, carts, stretchers etc.

See Manual Handling policy for further information.

Housekeeping:

Work areas should be orderly and walkways kept clear of material.

Clean up spills and debris in the immediate work area.

Report spills or other slip and trip hazards.

Figure 11: Brutus

Safe Practices in the

Workplace

Following are the basic rules which all workers must follow to ensure the health and safety of themselves, their co-

workers and visitors.

It is each worker’s responsibility to reinforce these rules with any worker allocated to them for training.

1. All safety procedures must be adhered to and personal protective equipment utilised in the proper

manner. Please refer to the individual procedure document for more details.

2. Ensure that you have a current tetanus vaccination.

3. Where applicable, workers must wear the uniform provided.

4. Use gloves when changing litter trays and cleaning up faeces, urine or vomit, or any soiled blankets.

5. Wash hands frequently and use the hand sanitiser provided, especially before eating or handling food.

6. Follow SDCH’s safe and humane animal-handling techniques, including the procedure for handling

aggressive animals.

7. Use proper equipment at all times.

8. Disinfect scratches and bites thoroughly and seek the attention of your supervisor or manager.

9. Report any bites or injuries to your supervisor or manager immediately.

10. For any bite or injury, an incident report form must be filled out as soon as possible on the day.

Figure 12: Saffron

Zoonoses Policy

About Zoonotic Disease Definition: A zoonosis can be defined as a disease or infection that can be naturally transmitted between

vertebrate animals and humans.

A zoonosis need not cause disease in its host: the organism may be present and transmitted without

clinical signs, e.g. an animal can have ringworm spores on its coat without showing signs of infection.

Both humans and vertebrates can be incidental hosts for a variety of infections maintained in invertebrate

animals, or inanimate objects in the environment.

The incidence of zoonotic diseases depends on a number of factors, but in general, it is low and the

incidence of serious zoonotic diseases (life threatening), is very low in Australia.

The zoonotic diseases most commonly seen in Australia reflect the growing trend and increase in the

keeping of domestic pets, e.g. cat and dog bites, cat scratch fever, dermatophyte (ringworm) infections.

Most of the zoonotic diseases that are a direct result of contact with a domestic animal are not very

common or serious.

People most at risk are immuno-compromised people and children.

Basic Policy Principles Employers have a duty of care to themselves, employees and clients as well as to their patients.

Employers should keep workers and those who may come in contact with a risk situation fully informed of the risk,

the latest developments and risk minimisation procedures.

In assessing a procedure as an acceptable risk, the manager must put in place all standard procedures to minimise

the risk.

Managers must be guided by any government advice and/or practices considered standard by their colleagues and

peers.

Managers should consider factors such as:

1. Risk profile of those exposed, i.e. aged, young, skills and training

2. Degree of danger

3. Severity of consequences of exposure

4. Ability to respond to minimise consequences

5. Degree of professional responsibility to the community

6. Contacting the appropriate government authorities when required to do so.

Reducing the Risks Animals with zoonotic infections need not show clinical signs of disease, since they may either be incubating the

disease or carrying the organisms asymptomatically and therefore employee’s approach to zoonoses must be

based upon other factors:

Awareness that such infections exist and that apparently healthy animals may transmit them.

Reducing unnecessary exposure to animals that may be a source of zoonoses. This may involve not

handling an animal unnecessarily, or ensuring that when it is handled, it is unlikely to bite or scratch or to

contaminate wounds, or isolating the animal.

Practice good hygiene so that infections are less likely to spread - hand-washing and protective clothing.

Up-grade the amount of protective clothing depending on the degree of risk.

Taking prophylactic action where possible. All veterinary workers must be currently immunised against

tetanus.

Do not allow animals to lick human faces or mouths. This is especially important for children playing with

animals.

Never let animals eat or drink off utensils used for serving food to humans.

Wash all dishes and prepare all food for animals in a separate area from those intended for human use.

Seek medical advice quickly if you think you have been exposed to a zoonotic disease.

Regularly clean bench tops, tables, sinks and floors with disinfectants.

Take special care when handling faeces, urine and other excrement.

Avoid any substances coming into contact with open wounds and treat these wounds quickly.

Clean out all kennel/cage areas wearing appropriate protective equipment, i.e. gloves, mask etc.

Common Zoonoses

Disease Source Transmission Symptoms

Ringworm

(Skin – fungal)

Prevention:

Use gloves & protective

clothing when treating.

Wash & dry hands

thoroughly.

Dogs, cats, cattle &

rodents most

commonly. Horses, pigs,

birds, mice, kangaroos

more rarely.

Occurs by direct contact

with infected animal, or

indirectly by means of

spores on hairs & dermal

scales shed into the

environment

Ringed lesion, central clearing,

scaling, crusting & alopecia.

May appear red & swollen or

develop follicle pustules

Scabies

(Skin – parasitic)

Wide range of domestic

& wild animals

particularly, pigs, dogs,

cats, horses, wombats,

guinea pigs & ferrets.

Contact with an infected

animal or contaminated

fomite.

The mite burrows deep

into the skin of their

natural host, but

residence in non-adapted

hosts is temporary.

Clinical manifestations are due

to a hypersensitivity to salivary

secretions & excreta of the

mites. Animal derived sarcoptes

are generally not present in

significant numbers in humans

& are far less itchy. Pruritis may

be present & is usually

nocturnal.

Cutaneous Larva

Migrans

(Skin – parasitic)

Mature larvae of the

hookworm.

Soil contaminated with

infective larvae from dog

or cat faeces.

Third stage larvae (must

mature before becoming

infective), penetrate

exposed skin.

Intense pruritis & red papules

develop at the point of

penetration.

Larvae movement causes a

narrow, slightly elevated track.

Itching is severe & worse at

night.

Usually self-limiting, may persist

for several weeks or up to a

year.

Toxoplasmosis

(Systemic – Parasitic)

Prevention:

Cook meat adequately.

Wash food utensils.

Discourage cats hunting.

Don’t feed cats

uncooked meat scraps.

Dispose of cat faeces

daily (burn or bury).

Disinfect litter trays &

wear gloves.

Wear gloves when

gardening.

Cover outside sandpits

when not in use.

Pregnant staff may

request not to work

with cats if they are

concerned.

Cat faeces, soil & more

commonly undercooked

or raw meat.

Cat faeces usually needs

to be more than 1-5

days old to be infective.

Contact/ingestion of

infected raw or partially

cooked meats of

intermediate hosts.

Ingestion of sporulated

ocysts in cat’s faeces.

Occasionally a fever, myalgia,

headaches, night sweats &

lymphadenopathy.

Foetal abnormalities.

Further reading recommended.

Visceral Larval Migrans

(Systemic - Parasitic)

Cat & dog roundworm Ova incubate in soil for

several weeks & are

ingested by a secondary

host. Children are most

likely to be infected.

Eosinophilia, hepatomegaly,

hyperglobulinaemia, pyrexia &

pain.

Hydatids

(Systemic - parasitic)

Prevention:

Washing hands,

surveillance, prevent

dogs from feeding on

offal – especially sheep.

Deworming regularly.

Association between

domestic dogs &

livestock.

Usually hand to mouth

transfer of eggs after

contact with infected

dogs.

Most commonly infected organ

is the liver.

Most common signs are pain &

jaundice.

Causes a space occupying lesion

– may occur in skull.

Psittacosis or

Chlamydiosis

(Bacteria)

Prevention:

Personal hygiene, PPE.

Illness & death among

birds may provide a

diagnostic lead.

Infected premises &

equipment should be

cleaned, disinfected

daily & aired.

Psittacine birds (Parrots)

& other species of birds,

domestic fowl & turkeys.

Wild birds are an

important source of

infection, also has

become endemic in

commercial aviaries.

Not found in commercial

poultry flocks.

Shed in ocular & nasal

discharge & faeces of

infected birds. Can cause

mild conjunctivitis in cats.

Usually obtained by

inhalation of the

organism after contact

with the infected birds or

their environment.

Transmission via bird

bites has also been

reported.

Clinical signs include chills,

fever, anorexia, headache &

generalised aches, pains &

photophobia. Majority of

patients have an irritating

cough. Severely affected

patients can become delirious &

stuporous.

Bite Wounds

(Systemic – Bacterial)

Prevention:

All staff must have a

current tetanus

vaccination.

Education on animal

behaviour.

Avoid high risk

situations

Use of PPE.

Use of chemical

restraint.

Most common

organisms found in bite

wounds include:

Staphylococcus,

Streptococcus,

Pasteurella -most severe

Only 3-5% of dog bites

become infected.

20-50% of cat bite

wounds are complicated

by infection.

Wound infections develop

most commonly when:

Puncture wounds not

thoroughly cleansed.

Bites are on the hand.

There is a delay of more

than 24hrs in seeking TX.

Inadequate attention

given to careful irrigation

& debridement during

initial wound treatment.

Rapidly developing cellulitis

characterized by erythema

(reddening), pain & swelling.

May progress to swelling of

local lymph nodes.

Staff suffering from deep cat

bite wounds should seek

medical attention.

Specimens from wounds should

be obtained when:

- Rapid wound

deterioration occurs.

- Systemic symptoms are

experienced.

- No response to

antimicrobial therapy.

- An immuno- compromised

person is bitten.

Cat Scratch Fever or

Bartonella Henselae

(Systemic – Bacterial)

Prevention:

Wash hands. Handle

cats in a way that

decreased the

possibility of getting

bitten/scratched

Flea control.

Observe kittens/cats

with fever, anorexia,

lethargy with unknown

origins.

Most likely to be cats or

their fleas.

Usually result from a cat

scratch. Can also occur if

a cat licks damaged skin

or from bite wounds &

insect bites. Cats that

transmit the disease are

usually young.

Cat bite wounds are

usually more problematic

than scratches.

Usually benign, self-limiting,

subacute regional

lymphadenopathy. Low grade

fever, malaise, generalised

aching, headaches, anorexia.

(further reading required)

Q Fever

(Systemic – Bacterial)

Prevention:

Vaccination of people at

risk with the exception

of those already

previously exposed.

Education.

PPE

Cattle, sheep, goats are

most common. Many

other species of birds,

wildlife in particular

kangaroos, domestic

animals (when

introduced to infected

flocks or herds) & ticks

can infect humans.

Released into the

environment via amniotic

fluid, placenta, foetal

membranes & fur of

newborn animals.

Contact with the

parturient (giving/given

birth) animal, usually

through inhalation of dust

or transmission of the

organism through skin

abrasions or conjunctival

mucous membranes.

Typically workers in the

livestock industry.

Mild or severe flu like

symptoms to chronic infection

& endocarditis.

Most common is a sudden

onset of fever, chills, malaise,

profuse sweating, fatigue &

headache.

Usually self limiting, lasting 1-4

weeks.

Can go on to develop a chronic

debilitating ailment called Q

Fever Fatigue Syndrome. Similar

to chronic fatigue.

Small minority can develop

serious cardiac & liver

complications.

Tetanus

Bacterial

Prevention:

Compulsory vaccination

of all staff prior to

commencing

employment & then

kept current according

to Doctor’s

recommendations.

Horse faeces & soil Spores enter an open

wound

Severe tetanic convulsions

Life threatening condition.

Leptospirosis

(Systemic - Bacterial)

Prevention:

Washing hands, wearing

protective clothing,

prevention of cuts &

abrasions.

Control of feral / native

animals on properties.

Native & introduced

rodents & marsupials &

in domesticated or feral

animals, most notably

pigs & cattle.

Occupational incidence

associated with workers

in the dairy industry,

vets, abattoir & meat

workers & shooters of

feral pigs.

Disease is excreted in the

urine & can contaminate

ground water & mud -

most infections are water

borne.

Routes of infection in

humans are through skin

abrasions, splashing of

organisms into the eye or

onto mucous membranes

& possibly aerosol

inhalation.

Particular risk for

pregnant women – intra-

uterine infection may

occur.

The mild form is almost never

fatal – acute onset of fever,

chills, headache, myalgia,

malaise, abdo pain & vomiting.

Untreated, recovery may take

2-6 wks.

More significant sequels may

include: aseptic meningitis,

delirium, long lasting weakness,

psychiatric disturbances,

extreme irritability & severe

depression.

Other leptospira (serovar

Copenhagen or weil’s disease),

may cause more serious illness,

associated with jaundice,

prostration, renal failure,

myocarditis, hepatitis & death.

Abortion/stillbirth/

Congenital defects.

Equine Morbillivirus

(EMV)

(Systemic - Virus)

The virus is isolated

from bats. Antibodies

have been

demonstrated in black,

little red, grey headed &

spectacled flying fox.

No record of human

infection from bats.

Direct contact with horses

suffering from acute

respiratory tract

infections due to EMV.

Inhalation or infected

aerosols. Contact with

body fluids.

1. Serious influenza like

illness.

or

2. Acute progressive

encephalitis.

Australian Bat

Lyssavirus

(Systemic – virus)

Prevention:

Pre & post exposure

vaccines.

Recommended for

those occupationally or

recreationally at risk of

bites or scratches by

bats in Australia.

Flying foxes, including

black & little red. Has

been found in NSW, Qld,

Vic, & NT.

Only 1 reported case in

Aust from caring for fruit

bats & sustaining

scratches.

Severe, diffuse encephalitis

with eventual death.

Salmonellosis

(GIT – Bacterial)

Prevention:

Personal hygiene,

thoroughly washing

hands after contact with

animals. Prompt

treatment of gut

diseases.

Wide range of domestic

& wild animals.

Most infections of animal

source arise from indirect

contact.

Ingestion of food /

material contaminated

with faeces from infected

animal or human.

Diarrhoea.

Range from mild gastro

intestinal discomfort to

severe inflammation of the

intestines with acute

abdominal pain.

Newcastle Disease

Virus

Prevention:

PPE

Poultry Airborne

Breathing contaminated

dust

Can cause conjunctivitis in

humans.

Fleas, Lice, mites & ticks

(Skin – parasitic)

Primarily, cats, dogs plus

rabbits, rodents, birds,

marsupials, ferrets.

Usually by direct contact

with infected animal, can

be environmental.

Intense pruritis at bite site.

May act as vectors or

carriers of other infections.

Social Media Policy

Introduction Sydney Dogs and Cats Home has been growing its participation in traditional media and social media to strengthen

our brand and our connection with our customers, employees, partners and volunteers. These guidelines cover all

current and future social media platforms. These platforms currently include, but are not limited to:

Social networking sites—Facebook, LinkedIn

Video and photo sharing websites—YouTube

Micro-blogging sites—Twitter

Blogs—including corporate blogs, personal blogs or blogs hosted by traditional media publications

Forums and discussion boards—e.g. local discussion boards, Whirlpool, Yahoo! Groups and Google Groups

Used responsibly, social media provides an effective way to share information and perspectives, and to keep

abreast of new trends and topics.

Sydney Dogs and Cats Home recognises the importance of participating in social media and we are committed to

ensuring that we participate in the right way. Our online vision is guided by our mission and brand values. Part of

our challenge in the Social space is to ensure continuity of messaging and a united approach.

Key Points When Using Social Media When commenting on a Sydney Dogs and Cats Home post or as a SDCH volunteer, always express ideas and

opinions in a respectful manner. Your actions must never be obscene, defamatory, threatening, harassing,

overtly sexual, discriminatory or hateful to another person or organisation—including Sydney Dogs and

Cats Home, our partners, competitors and/or other related people or organisations.

When commenting on a Sydney Dogs and Cats Home post or as a SDCH volunteer, be sure that all content

associated with you is consistent with your work and with Sydney Dogs and Cats Home’s values and

professional standards.

Be mindful of your position and the information that you are privy to that is not for public consumption,

including photos and commentary posted from your personal page onto Sydney Dogs and Cats Home

official pages and information discussed/photos posted on other sites from your personal page.

Online postings and conversations are not private. Be aware that what you post will be around for a long

time and could be shared by others. As such:

o Avoid identifying and discussing others—including customers, competitors, friends, staff and other

volunteers.

o Obtain permission before posting pictures of our animals or of staff, clients, or volunteers, and

before posting copyrighted material, including Sydney Dogs and Cats Home logos and trademarks.

o Never discuss operational information related to Sydney Dogs and Cats Home, including adoption

information, data and statistics, company finances, strategies, or anything considered

‘confidential’.

When in doubt, do not post... You are responsible for your words and actions. It is your responsibility to ensure that your posts are completely

accurate and are not misleading, and that they don’t reveal any non-public information about Sydney Dogs and

Cats Home. Use your judgment and common sense, and if there is any doubt, do not post.

Breach of Policy Unacceptable use of social media would include conduct that could cause the Sydney Dogs and Cats Home public

embarrassment or other damage. It also includes threatening behaviour, undermining behaviour, discrimination or

harassment toward colleagues or customers or disclosing personal information about clients, partners, animals or

co-workers.

Disciplinary action may involve a verbal or written warning, or in serious cases, termination of your volunteer

position with Sydney Dogs and Cats Home.

Follow Us Official website http://www.sydneydogsandcatshome.org

Facebook - http://www.facebook.com/sdch

Twitter -@sydneydogsncats

Instagram – @sydneydogsandcatshome

Figure 13: Dakota

Exit Site Plan