e-ChannelThe Right Care Right Here

VOLUME 2 | NUMBER 13 | June 24 2010

An electronic newsletter for our employees and friends • Available at www.irmc.cc, under ‘Staff Tools’

Stephen C. Lundin, Ph.D., a resident of Vero Beach and author of the best-selling book Fish! – A Proven Way to Boost Morale and Improve Results spoke with the Women’s Health Care staff on National Nurse’s Day May 6. Dr. Lundin is a filmmaker, graduate business school professor and professional speaker. He runs a corporate membership seminar series as part of the Institute for Management Studies and leads the Institute for Creativity and Innovation at the University of St. Thomas in Minneapolis.

In an effort to borrow the famous Fish! video as a part of enhancing service excellence, Rebecca Boyer, R.N., BSN, manager, Women’s Health Care, in collaboration with Michelle Bollinger, M.S., HRM, director, Human Resources Development,

asked an associate of Dr. Lundin’s if he would donate a copy to the hospital. Instead, he generously offered to make a live presentation of his powerful message that “choosing your attitude

will help you love the work you do, even if you can’t always do work that you love.”

Approximately 40 Pride Team members attended the presentation in the Administra-tive Board Room. The room was filled with fish balloons and tasty fish snacks.

“Dr. Lundin has a genuine love and appreciation for nurses as his mother was a nurse and his daughter is a nurse practi-tioner. His presentation to the nurses in WHC was well received by all who attended,” said Donna

Fabean, R.N., BSN, director, Women’s Health Care, Pediatrics, Partners in Women’s Health.

Best-Selling Author of Fish! Shares Secrets of Service Excellence with Women’s Health Care Staff

IRMC Staff Prepares for 2010 Hurricane Season

Directors and managers on the Incident Command Team responded to the arrival of “Hurricane Zelda” in Vero Beach during the annual Hurricane Drill that was held in late May. The exercise let the head of each department respond to daily scenarios via the Live Process Emergency Management program located on IRMC’s Intranet and in meetings held as needed. The drill allowed us to evaluate our preparedness in the case of an actual hurricane and it gave everyone an opportunity to understand his or her role in such an event in an effort to keep everyone safe. Above: John Skalko, Supply Chain Management Executive, center left, asked a question of Cathy Schroeder, director, Patient Care Services/Surgical Services, right, while Alan Korsman, Materials Management and Tropical Storm Information officer, and Danielle White, manager, DMS, helped make plans.

Town Hall Meetings SetPlease plan to attend one of the Town

Hall Meetings to hear an update of IRMC’s financial status and strategic plan. The times and places are as follows:

• Today in the 4th Floor Classroom at 10:30 a.m., 1 p.m., 3 p.m. and 11 p.m. • Friday, June 25, in the 4th Floor Classroom at 7:30 and 9 a.m. • Friday, June 25, at the Behavioral Health Center at 2:30 p.m.

From left: Donna Fabean, Stephen C. Lundin and Rebecca Boyer.

Join Us for Pointe West Urgent Care Sneak PeekYou, your friends and family members

are invited to attend the Community Sneak Peek of the new IRMC Urgent Care Center in Pointe West on Sunday, July 11, anytime between 2:30 and 5:30 p.m.

Come see the beautiful facility, meet the staff and enjoy reggae music and refreshments. Urgent Care T-shirts and jeans are the welcomed dress code for the event.

The Urgent Care Center in Pointe West officially opens Monday, July 12.

RSVP for the event by calling 563.4670

so we’ll have enough vanilla, pina colada and coffee-flavored ice cream for everyone! The new center is located off Route 60 at Pointe West Drive in Vero Beach. Please spread the word about the sneak peek to fellow employees.

A free Community Sneak Peek will be held on Sunday, July 11, between 2:30 and 5:30 p.m.

Please tell your neighbors and friends! RSVP for the July 11 event at 563.4670.

Dr. Ottuso Presented Skin Cancer Lecture at Cancer Center

As part of May’s National Skin Cancer Awareness Month, Dr. Patrick Ottuso, board certified dermatologist with IRMC, presented Skin Cancer: Sense in the Sun to a capacity crowd at the Cancer Center.

The free lecture, in its second year, was held on May 28 in tribute to one of Dr. Ottuso’s patients who passed away from malignant melanoma at age 24. The patient’s mother, Joy Green, was present at the lecture.

Dr. Ottuso, shown here during the question and answer session, gave people basic information about how to protect themselves in the sun and get early intervention for possible skin cancer.

New Outpatient Entrance on Second Floor Now Open

In an effort to enhance accessibility and efficiency for outpatient services, patients who have appointments with Pre-admission Testing (PAT) are now using our new outpatient entrance located on the east side of the Emergency Department. The entrance opened on June 15.

The entrance can be easily identified by the blue awning and sign location. Once patients enter the building, there is only a short distance to walk for outpa-tient registration and PAT appointments.

“This is just one small step in how we continue to improve access to our outpatient services,” said Sherry Cooper, R.N., BSN, OR Manager.

Both Lynn Hubbard and Cathy Schroeder received Certified Legal Nurse Consultant (CLNC) designation recently, recognizing them as registered nurses with specialized knowledge in the legal field.

Lynn, R.N., MPH, who came to IRMC in 2007 as vice president/chief nursing officer, and Cathy, R.N., M.S., BSN, CNOR, who came to IRMC in 2001 and is currently director of Patient Care Services and Surgical Services, began the process in April. It involved a week of all-day classes in Orlando with a daily requirement of three hours of homework a night capped by a 2½-hour exam.

Both Lynn and Cathy called it an “extremely intense week.”

“It was something I’ve wanted to do for a long time,” Cathy said. “This education will help ensure we are charting appropriately, reviewing case records, making sure our policies are following the standard of care, reviewing charts for evidence of tampering, and assisting in

the gathering of information needed to help the defense of a case.”

CLNCs are qualified to consult on the following types of cases: • Medical and nursing malpractice cases • General negligence cases • Product liability cases • Toxic tort and environmental cases • Workers’ compensation and workplace injury cases • Criminal cases

Lynn Hubbard and Cathy Schroeder Earn Legal Consultant Designation

From left: Lynn Hubbard and Cathy Schroeder.

Kathy Clark, R.N., CCRN, nurse manager, Intermediate Cardiac Care, has earned the designation of Certified Nurse Manager and Leader (CNML) from the

American Organization of Nurse Executives and the American Association of Critical Care Nurses.

Kathy, who came to IRMC in November 2007 as nursing supervisor, began the independent study to earn the CNML two years ago. To earn the designation, an individual must satisfy

eligibility requirements that incorporate a blend of work experience and education, agree to adhere to Professional Standards of Conduct, and pass the CNML examination. The CNML examination tests knowledge required of a nurse manager in the areas of financial management, human resource management, performance improvement, strategic management and technology.

“The credentialing program validates the knowledge base required to be a nursing manager and leader,” Kathy said. “I learned a lot in the whole process of studying. It enhanced the knowledge that I already had and validated the current work that I do.”

Kathy Clark Recognized as Certified Nurse Manager and Leader

Free ‘Quit Smoking Now!” Class Begins Next Week“Quit Smoking Now,” a free community health program sponsored by Everglades Area Health Education Center, will begin a six-session class on Monday, June 28, at Piper Aircraft, 2926 Piper Dr. The class is from 4:30 to 5:30 p.m. each Monday. To register, call Sam Freas, class facilitator, at 772.205.9866.