VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP...
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Transcript of VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP...
![Page 1: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/1.jpg)
VoIP Training 2010
RMIT STAFF
April 18, 2023
![Page 2: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/2.jpg)
RMIT University ITS Training 2
Introduction
• VoIP trainer
• Session time
• Training room
![Page 3: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/3.jpg)
RMIT University ITS Training 3
Topics and range
• Navigate the 1140E VoIP
• Use it basic features of the phone
• Make a call
• Answer a call
• Handsfree
• Hold
• Mute
In this session you will learn the following
• Transfer a call
• Autodialing
• Volume control
• Call forward
• Personal directory
• Voicemail
• Online documentation
![Page 4: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/4.jpg)
RMIT University ITS Training 4
Figure 1.0
![Page 5: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/5.jpg)
RMIT University ITS Training 5
Making a call
There are several ways of making a call.
• Pick up the handset– Dial extension number– Dial 0 for external number– Dial 9 for the operator
• Press the Handsfree key on the bottom left hand corner– Handsfree key lights up RED – Dial the number
• Press the Line key
• Press Goodbye key or replace handset to end a call
![Page 6: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/6.jpg)
RMIT University ITS Training 6
Make a call
1. Lift the Handset to make a call
2. Dial number
1. For external dial 0
2. Dial 9 for the operator
3. Press Goodbye key or replace handset to end call
![Page 7: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/7.jpg)
RMIT University ITS Training 7
Make a call - Handsfree
1. Press the Handsfree key, this will light up RED
2. Dial number
Users can talk hands free orpick up handset for privateconversation
3. Press Goodbye key or replace handset to end call
![Page 8: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/8.jpg)
RMIT University ITS Training 8
Make a call - Line key
1. Press the Line key
2. Dial the number
3. Press Goodbye key to end call or hang up the handset
![Page 9: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/9.jpg)
RMIT University ITS Training 9
Hold function
Put a caller on hold
1. Press the Hold key while connected to the caller
2. Press the line key to retrieve call
1
![Page 10: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/10.jpg)
RMIT University ITS Training 10
Mute key
1. Press the Mute key (flashing red light show the microphone is disable)
2. Press Mute key to enable the microphone
![Page 11: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/11.jpg)
RMIT University ITS Training 11
Redial
1. Press the Line key twice
or
2. Lift handset and press Line key once
![Page 12: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/12.jpg)
RMIT University ITS Training 12
Toggle - 2nd line key
The 2nd Line key is used when you are on the phone and you want to make another call.
1. Press the 2nd Line key to make another call while the other person on hold
![Page 13: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/13.jpg)
RMIT University ITS Training 13
Transfer a call
1. Press the Trans soft key, while connected to the called
2. Dial the number
3. Announce the call
4. Then press Trans soft key again to complete the transfer
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RMIT University ITS Training 14
Volume control1. Press volume+ key to
increase volume when the handset is ringing
2. Press volume- key to decrease volume when handset is ringing
Volume control
handset/handsfree
3. Press volume+ key to increase volume when the handset is off the hook
4. Press volume- key to decrease volume when the handset is off the hook
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RMIT University ITS Training 15
Call forward
1. Press Forward soft key
2. Dial internal extension (50852 to forward to voicemail)
3. Press Forward soft key to confirm setting
4. Press Forward soft key to cancel.
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RMIT University ITS Training 16
Personal directory
1. Press Directory key (stores 100 entries)
2. Use Navigation keys to highlight Personal Directory
3. Press Select or Enter.
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RMIT University ITS Training 17
Voicemail Logging into voicemail from your extension
1. Press Line key
2. Press Msg-Inbox key or dial the internal voicemail access number 50852
3. Enter your password and Press # key
Note: Default password is 12 + Extension
![Page 18: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/18.jpg)
RMIT University ITS Training 18
Voicemail Logging into voicemail
from any extension
1. Press Line key
2. Press Msg-Inbox key
3. Enter your mailbox number (extension number)
4. Press # key
5. Enter password
6. Press # key
![Page 19: VoIP Training 2010 RMIT STAFF 27 April 2015. RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.](https://reader036.fdocuments.in/reader036/viewer/2022062320/56649c935503460f9494f7a8/html5/thumbnails/19.jpg)
RMIT University ITS Training 19
Voicemail
Logging into voicemail
from an external telephone
1. Dial the external voicemail access number 99250852
2. Enter mailbox number (extension number)
3. Press # key
4. Enter password
5. Press # key
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RMIT University ITS Training 20
Further training
• What can you do to make your job easier?
• Take advantage of the many FREE training courses available to you!
–Blackboard
–PeopleSoft
–SAP
–Excel
–SkillPort
–Groupwise
• And lots more! Go to our web site to learn more: www.rmit.edu.au/its/training