Seeking New Assignments as a Service Engineer in the field of ATM Machines or Network Systems.

Over 10 years of detailed experience in the field of ATM Machines, Network System, Customer Service, Administration & Data Entry.

Currently designated as Remote Resolution Specialist – Service Engineer with NCR Corporation Private Limited.

Proficient in resolving Customer related issues and Cash Management System of ATM

An effective communicator and a reliable team player.

Education Details

BA (Hon’s) from Pune Hindi Vidhyapeeth, 2016.

Higher Secondary School Certificate in Science from Mumbai Board, 2003.

Secondary School Certificate from National School, 2000 (Mumbai Board).

Computer Profieciency

Diploma in Office Administration.

Diploma in Hardware Networking & Laptop Repairing.

CCNA (Cisco Certified) & CCNP networking course completed in RST Forum

Hardware:-

Efficient in the process of installation, configuration, trouble shooting & assembling of following Operating systems, Computer peripherals & Severs.

Operating systems : - Windows 7, Vista, XP, 2000 & 98. Computer peripherals : - Sound card, Hard disk, Modems & printers. Servers : - 2003 & 2008

Employment Details

NCR Corporation Private Limited, Mumbai, India (1 year & 7 months) since April 2014 – Till Date

Remote Resolution Specialist – Service Engineer.

Job Responsibilities:• Responsible for Remote Resolution of Technical and Customer related issues with ATM Machines.• Ensuring to understand & diagnose the exact problem of the customers, then assist them accordingly.• Arranging meeting with customers if it is required further.• Coordination with third party vendors for Managed Services, GASPER and Cash Management system.• Resolving issues related with ATM Machines, such as Currency dispenser, Card reader, Receipt printer,

Journal printer and Envelope dispenser – depositor.• Resolving Network related issue of ATM’s and CDM machines also configure the Network modem,

Switches and Router for the ATM machine.• Providing solution to various vendors (Tata, FIS, FSS, Diebold & Mphasis) related with Cash shortage

calls, by analyzing the EJ logs. • Efficient in handling the ATM Monitoring tool such as D1, Gasper & Remedy

Vivek Vithal KadamHanuman Tekdi, Ulhasnagar - 4, Thane District, Maharashtra State, IndiaMobile: 00919730414817, Tel: 00918551858632 Email Id : vivekbsc1985@rediffmail.com

• Maintaining healthy & effective communication with customers & various vendors, through calls & resource management.

Aforeserve Limited, Mumbai, India (1 Year) since April 2013 – April 2014

Service Engineer.

Significant Highlights:• Was responsible for onsite/offsite maintenance of ATM/CDM Machine related with hardware, software

and network.• Was responsible for complete Installation of new ATM/CDM Machines.

AGS Transact Technologies Limited, Mumbai, India (3 Years) since Aug 2010 – April 2013

Technical Support Executive.

Significant Highlights: • Used to handle Customer queries through telephone and emails.• Was responsible for corresponding the service calls in timely and professional manner. • Used to follow escalation matrix and coordination with engineers.• Used to generate the Call report as & when required at the defined intervals (daily, weekly and monthly). • Was responsible to follow the SOP of that particular department.• Used to handle Remedy, Gasper, DTC & Monitor tools.

Omkar Courier (1 Year & 6 Months) Since Jan 2009 – July 2010

Data Entry Operator.

Significant Highlights.

• Used to look after daily administrative works and data entry of regular transaction.

Zodiac Clothing Company Pvt Ltd., Mumbai, India (1 Year & 6 Months) Since June 2008 – Dec 2009

Customer Service Executive.

Significant Highlights.

• Was responsible to attend the walk in customers & help them with their requirements.

• Used to ensure suggestive selling to increase the ticket size.

• Was responsible to follow the SOP of that particular department.

Trent Limited, TATA Enterprise, Mumbai, India (1 Year & 3 Months) Since Nov 2006 – Jan 2008

Customer Service Executive.

Significant Highlights.

• Was responsible to attend the walk in customers & help them with their requirements.

• Used to ensure suggestive selling to increase the ticket size.

• Was responsible to follow the SOP of that particular department.

Personal Details

Date of Birth : 5th July 1985.

Nationality : Indian

Languages known : English, Hindi & Marathi.

Marital Status : Single

Place:

Date: Signature: