Visit St. Pete/Clearwater VISITOR PROFILE STUDY · Taxi or limo RV Train Public bus Rideshare...
Transcript of Visit St. Pete/Clearwater VISITOR PROFILE STUDY · Taxi or limo RV Train Public bus Rideshare...
Research prepared for Visit St. Pete/Clearwater by
Visit St. Pete/Clearwater
VISITOR PROFILE STUDY
Report of FindingsJuly 2019
TABLE OF CONTENTS
Overview & Methodology
Point of Origin & Demographic Profile
Top 10 Visitor Insights
Visitor Trip Details
Travel Planning and Satisfaction Metrics
3
6
9
10
22
401
This report presents interim monthly findings of a comprehensive visitor profile
development study conducted by Destination Analysts, Inc. on behalf of Visit St.
Pete/Clearwater. The data presented here comes from an in-person intercept survey of
St. Pete/Clearwater area visitors at locations throughout the destination. To be
considered a visitor respondents had to reside outside of Pinellas County. This
preliminary report presents the top-line survey data collected from these surveys in
Data presented within this report is weighted to accurately reflect the overall
population of St. Pete/Clearwater area visitors.
In total, completed surveys from Pinellas County visitors were collected.
Page 3
OVERVIEW & METHODOLOGY
July 2019.
Page 4
OVERVIEW & METHODOLOGY
Destination Analysts’ survey team worked at locations around the St. Pete/Clearwater area to randomly select and interview visitors. The questionnaire was
administered to persons residing outside Pinellas County at the following locations and events:
▪ Clearwater Beach
▪ Clearwater Marina
▪ Clearwater Marine Aquarium
▪ The Chihuly Collection
▪ The Dali Museum
▪ Hyatt
▪ James Museum
▪ John's Pass Village & Boardwalk
▪ Museum of Fine Arts
▪ Pier 60
▪ Sandpearl Resort
▪ Shephard’s Beach Resort
▪ St. Petersburg-Clearwater International Airport
▪ St. Pete Saturday Morning Market
▪ Sunken Gardens
▪ Wyndham Grand Clearwater Beach
Page 5
RESEARCH OBJECTIVES
The overarching goal of this survey-based research is to create in-depth profiles of
Pinellas County visitors, including:
• Detailed trip characteristics (i.e. tripographic information like the reason for visiting
the area, length of stay, place of stay, etc.)
• Travel party composition
• Activities & attractions visited in the St. Pete/Clearwater area
• Evaluation of St. Pete/Clearwater brand attributes
• Detailed visitor spending estimates
• Travel planning resources used by St. Pete/Clearwater area visitors
• Visitor satisfaction
• Visitor demographics Destination Analysts’ research staff surveying in the field.
Page 6
POINT OF ORIGIN
& DEMOGRAPHIC PROFILE
Page 7
Chart: Country of Origin Chart: State of Origin
Question: In what country do you reside? Base: All Respondents.
Question: What is your zip/postal code? Base: Domestic respondents.
Point Of Origin
Question: What is your zip/postal code? Base: Domestic respondents.
Chart: MSA of Origin
2.7%
0.1%
3.9%
0.0%
0.5%
1.9%
90.9%
4.6%
0.0%
0.1%
0.2%
0.5%
4.2%
90.4%
0% 20% 40% 60% 80% 100%
Other
France
Canada
Mexico
Germany
United Kingdom
United States
July 2019 YTD
1.8%
1.8%
0.8%
2.0%
3.6%
1.6%
2.4%
2.7%
6.9%
7.7%
3.0%
5.6%
4.7%
27.6%
1.9%
1.9%
2.0%
2.2%
2.3%
2.5%
2.6%
4.0%
4.8%
5.2%
6.0%
6.2%
7.3%
37.6%
0% 10% 20% 30% 40%
Georgia
New Jersey
Colorado
Kentucky
Pennsylvania
Missouri
Virginia
North Carolina
New York
Ohio
Tennessee
Indiana
Illinois
Florida
July 2019 YTD
399 responses. 356 responses.
0.4%
1.8%
2.1%
0.7%
1.6%
1.1%
0.9%
2.0%
0.8%
2.4%
0.9%
2.6%
3.0%
2.3%
5.4%
16.0%
1.4%
1.5%
1.6%
1.7%
1.7%
1.7%
1.8%
1.8%
2.1%
2.6%
3.1%
4.8%
5.6%
5.7%
6.1%
17.0%
0% 10% 20%
Denver-Boulder, CO
Columbus, OH
Washington, DC-MD-VA
Knoxville, TN
Cleveland, OH
St. Louis, MO-IL
Louisville, KY-IN
Cincinnati, OH-KY-IN
Nashville, TN
Indianapolis, IN
Buffalo-Niagara Falls, NY
Chicago, IL
Orlando, FL
Lakeland-Winter Haven, FL
Sarasota-Bradenton, FL
Tampa, FL
July 2019 YTD
311 responses.
Page 8
The following presents the demographic profile for all respondents surveyed in
Female –Male –
Married/partnered –
Has children under 18 –
Demographic Profile
Heterosexual –LGBTQ –
July 2019.
45.8Mean age –
$93,229Mean household income –
84.3%
6.1%
3.8%
0.9%
EthnicityCaucasian – _____
Latino/Hispanic – ____Black/African-American – ____
Asian/Pacific Islander – ____
81.2%
18.3%
64.9%28.5%
89.8%1.8%
Page 9
TOP 10 VISITOR INSIGHTS
JULY 2019
1. In July 2019, the top domestic visitor markets represented were Tampa, FL (17.0%), Sarasota-Bradenton, FL (6.1%), Lakeland-Winter Haven, FL (5.7%), and Orlando (5.6%).
2. In total, 9.6 percent of survey respondents were international residents, with United Kingdom (4.2%) being the top international market.
3. Nearly two-thirds of domestic survey residents were out-of-state residents (62.4%), with Illinois (7.3%) being the top out-of-state market.
4. Over one-in-four visitors (27.6%) were in the St. Petersburg/Clearwater area for the first time (vs 21.5% in July 2018). Returning visitors averaged 6.5 past trips to the St. Pete/Clearwater area.
5. The typical travel party included 3.0 people. In total, more than one-third of travel groups surveyed included children under 18 (36.9%).
6. On average, July 2019 visitors stayed 3.2 days, and 2.4 nights in the St. Pete/Clearwater area (vs. 4.2 days and 3.4 nights in July 2018), spending an average of $90.15 per person, per day (vs. $89.63 in July 2018).
7. A majority of visitors arrived in the area by an airline (52.9%), or a personal vehicle (44.3%). Of the visitors who arrived into the area by airplane, 42.4 percent flew into the St. Pete-Clearwater International Airport, and 53.2 percent used Allegiant airline.
8. Nearly all visitors surveyed (99.8%) said they were “satisfied” (6.2%) or “very satisfied” (93.6%) with their experience in the St. Pete/Clearwater area. Respondents rated their likelihood to recommend the area to other travelers an average of 9.8 out of 10.
9. Visitors rated their likelihood to return to St. Pete/Clearwater an average of 9.6 out of 10.
10. In total, 36.3 percent of July 2019 visitors surveyed recalled reading, seeing or hearing paid or earned media for the St. Pete/Clearwater area in the past six months.
Page 10
VISITOR TRIP DETAILS
Page 11
Chart: Type of Lodging
Lodging Type / Daily Spending In-Market
Question: Where are you staying overnight on this trip to the St. Pete/Clearwater area? (Select one) Base: All Respondents.
Chart: Per Day Travel Party Spending
Question: Approximately how much will you spend on each of the following while in the St. Pete/Clearwater area? Base: All Respondents.
21.5%
0.5%
0.6%
0.2%
0.0%
17.7%
13.1%
2.5%
9.2%
2.1%
1.7%
10.5%
20.4%
29.9%
0.6%
0.0%
0.0%
0.0%
13.3%
9.2%
0.6%
12.2%
1.7%
0.0%
10.4%
22.1%
0% 20% 40%
Regional Resident on a Day Trip
Just passing through
Other lodging outside SPC
RV/Trailer park in SPC
Campground in SPC
Private residence outside SPC
Private residence in SPC
Condo/vacation home outside SPC
Condo/vacation home in SPC
Home share rental outside SPC
Home share rental in SPC
Hotel, resort or motel outside of SPC
Hotel, resort or motel in SPC
July 2019 YTD
405 responses.
$6.15
$3.49
$7.52
$30.31
$26.21
$78.28
$72.52
$5.20
$2.79
$8.75
$27.33
$33.17
$79.20
$80.52
$0 $50 $100 $150
Other
Car rental (in area only)
Gas, parking and local transportation
Retail store purchases
Other Entertainment & sightseeing
Restaurants (including in your hotel)
Hotel/motel/inn/lodging (per night,before tax)
July 2019 YTD
Mean Travel Party Spending =_________
Avg # of People Covered by Spending = ____
Mean Spending per Person = _______
$236.96
2.63
$90.15
401 responses.
July ‘18 Mean Spending per Person = $83.41
Page 12
44.7%
6.4%
6.5%
7.1%
6.9%
4.4%
9.4%
4.1%
0.6%
9.7%
49.6%
8.9%
4.9%
6.8%
5.0%
5.0%
8.4%
6.5%
0.4%
4.5%
0% 20% 40% 60%
1
2
3
4
5
6
7
8
9
10 or more
July 2019 YTD
Chart: Days in Market Chart: Nights in Market
Question: How many total days and nights did you, or will you, stay in the St. Pete/Clearwater area on this trip?Base: All Respondents.
Question: How many total days and nights did you, or will you, stay in the St. Pete/Clearwater area on this trip? Base: All Respondents.
Days & Nights in St. Pete/Clearwater
Mean Days(< 30) = ___
Mean Days (> 30) = ___
3.2
3.2
405 responses. 405 responses.
49.7%
2.1%
4.7%
6.2%
6.9%
5.7%
6.2%
7.7%
0.9%
1.3%
8.6%
54.4%
2.4%
5.7%
6.1%
5.6%
5.5%
5.8%
9.2%
0.4%
1.2%
3.6%
0% 20% 40% 60%
0
1
2
3
4
5
6
7
8
9
10 or more
July 2019 YTD
Mean Nights (< 30) = ___
Mean Nights (> 30) = ___
2.4
2.4
July ‘18 MeanDays = 4.0
Page 13
Chart: Other Destinations Visited on St. Pete/Clearwater Trip
Question: Which of these other destinations did you visit while on this trip? (Show list. Select all that apply) Base: All Respondents.
Primary Reason for Visit / Other Destinations Visited
Chart: Primary Reason for Visit
Question: What is your primary reason for visiting the St. Pete/Clearwater Area? (Select one)Base: All Respondents. 367 responses.
7.9%
1.2%
1.2%
1.3%
1.7%
3.2%
8.5%
20.1%
53.9%
0.6%
1.0%
1.8%
1.9%
2.8%
3.4%
12.5%
19.9%
56.2%
0% 20% 40% 60%
Attend special event
On or pre/post a cruise
Wedding
Conference/tradeshow
Weekend getaway
Business
Other personal reasons
Visit friends or family in the area
Vacation
July 2019 YTD
33.7%
0.4%
0.1%
0.3%
0.9%
0.7%
1.1%
0.7%
0.8%
0.8%
1.4%
1.9%
1.7%
2.9%
3.6%
12.4%
17.7%
35.8%
32.8%
0.1%
0.2%
0.3%
0.6%
0.7%
0.7%
0.8%
1.0%
1.2%
1.5%
1.7%
2.4%
2.6%
3.7%
12.4%
15.6%
38.8%
0% 20% 40% 60%
NONE—SPC was my only destination
Everglades
Tallahassee
Panhandle
Kennedy/Space Coast/Cocoa/Melbourne
Florida Keys
Ocala/Gainesville
Sebring
Daytona
Jax/St. Augustine
Ft. Lauderdale/Palm Beach
Miami
Crystal River
Lakeland/Winter Haven
Ft. Myers/SW Florida
Orlando/Disney
Sarasota Area
Tampa
July 2019 YTD
405 responses.
Page 14
0.3%
0.1%
0.1%
0.2%
0.2%
0.4%
2.3%
6.2%
43.7%
54.3%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.3%
4.4%
44.3%
52.9%
0% 20% 40% 60%
Other
Taxi or limo
RV
Train
Public bus
Rideshare (Uber, Lyft, etc.)
Tour bus
Rental vehicle
Personal vehicle
Airline
July 2019 YTD
Chart: Method of Arrival Charts: Airport of Arrival and Airline Used
Question: How did you arrive into the St. Pete/Clearwater area and how will you leave? (Select all that apply) Base: All Respondents.
Question: At which airport did you arrive into the area? Which airline did you use?Base: Respondents who arrived by Airline.
Method of Arrival / Arrival Airport & Airline
405 responses.
1.3%
0.2%
0.9%
1.3%
1.0%
9.6%
44.6%
40.1%
0.3%
1.1%
1.1%
1.1%
2.3%
14.1%
37.2%
42.4%
0% 50%
SW Fl Int’l. (Ft. Myers)
Jacksonville Int’l.
Sanford Int’l
Sarasota/Bradenton Int’l
Miami Int’l.
Orlando Int’l.
Tampa Int’l.
St. Pete-Clearwater Int’l
July 2019 YTD
244 responses.
12.1%
0.9%
0.8%
2.7%
4.3%
6.8%
7.7%
18.3%
46.5%
4.2%
0.0%
0.4%
1.1%
4.0%
7.0%
10.6%
19.6%
53.2%
0% 50% 100%
Other
Alaska Airlines
Sun Country
Jet Blue
United
Delta Airlines
American Airlines
Southwest
Allegiant
July 2019 YTD
Page 15
Chart: Transportation Used In-MarketChart: Rental Vehicle Pick-Up City
Question: Which modes of transportation did you, or will you, use while in the St. Petersburg/ Clearwater area? (Select all that apply) Base: All Respondents.
Question: In which city did you rent your rental vehicle? (Select one) Base: Respondents who arrived in the area by rental car.
Rental Vehicle Pick-Up City / Transportation Used In-Market
2.2%
1.0%
1.2%
0.4%
0.3%
1.7%
16.3%
25.8%
49.0%
0.0%
0.4%
0.6%
0.8%
2.1%
4.1%
22.3%
23.3%
46.4%
0% 20% 40% 60%
Sanford
Fort Lauderdale
Ft. Myers
Outside of Florida
Jacksonville
Miami
Orlando
St. Petersburg/ Clearwater area
Tampa
July 2019 YTD
142 responses.
0.1%
0.0%
0.0%
0.3%
1.1%
0.6%
1.4%
2.3%
7.0%
28.2%
63.0%
0.0%
0.0%
0.0%
0.0%
0.1%
0.4%
0.5%
3.6%
8.3%
26.9%
63.2%
0% 20% 40% 60% 80%
Boat
Motorcycle
RV
Bicycle
Public bus
Free Beach Rides
Taxi or limo
Tour bus
Uber, Lyft, etc.
Rental vehicle
Personal vehicle
July 2019 YTD
405 responses.
Page 16
Chart: Travel Party Composition Chart: Travel Party Size
Question: Which best describes your travel group on this trip? Are you…? (Select all that apply)Base: All Respondents.
Question: How many people of each type are in your immediate travel party, including yourself? Base: All Respondents.
Travel Party Composition / Travel Party Size
0.4%
1.0%
10.4%
1.2%
1.6%
32.7%
42.5%
18.4%
0.6%
1.4%
12.3%
0.6%
1.7%
43.4%
37.4%
14.8%
0% 20% 40% 60%
Business Associates
Tour Group
Group of Friends
Group of Couples
Extended Family
Immediate Family
Couple
Solo
July 2019 YTD
405 responses. 399 responses.
July 2019 YTD
Male adults (18 yrs. +) 0.84 0.88
Female adults (18 yrs. +) 1.42 1.30
Male children (0 to 17 yrs.) 0.33 0.18
Female children (0 to 17 yrs.) 0.41 0.22
Average Travel Party Size 3.0 2.6
Percent with children in party 36.9% 21.6%
Page 17
4.2%
2.4%
6.6%
7.9%
6.0%
5.1%
7.5%
13.8%
30.9%
17.7%
17.2%
26.7%
22.7%
23.2%
34.4%
33.7%
3.4%
4.3%
4.6%
5.3%
5.5%
5.5%
5.9%
7.7%
10.7%
12.6%
14.3%
21.5%
23.2%
28.8%
29.2%
34.9%
0% 20% 40%
Appealing hotels/resorts and other lodging options
Lifelong desire to visit
Shopping opportunities
Outdoor recreational opportunities
The St.Pete/Clearwater area is family-friendly
Good deal on airfare
Easy to get to
Recommendation from people I know
Weather
Restaurants, cuisine, food scene
Overall ambiance & atmosphere
Scenic beauty
Arts & cultural offerings
Attractions in the area
Friends or family in the area
Beaches that suit my tastes
July 2019 YTD
Question: Which of the following were IMPORTANT to your decision to take this trip to St. Pete/Clearwater area? (Select all that apply) Base: All Respondents.
Important Factors to Destination Decision / Trip Activities
Chart: Important to Decision to Visit Chart: Trip Activities
Question: Which of these activities did you, or will you, participate in while in the St. Pete/Clearwater area? (Select all that apply) Base: All Respondents.
388 responses.
8.9%
2.3%
3.3%
10.4%
4.9%
7.4%
19.4%
13.9%
26.5%
9.7%
30.0%
44.7%
39.6%
66.7%
86.3%
3.0%
4.1%
4.2%
6.6%
6.8%
9.3%
14.3%
18.7%
19.5%
21.6%
31.1%
48.3%
51.6%
65.3%
84.4%
0% 20% 40% 60% 80% 100%
Attend a festival or special event
Parasailing
Take a dining cruise
Bars/Nightlife
Fishing
Shelling
Other boating
Photography
Visit friends or family
Guided tour
Visit museums
Shopping
Swimming
Visit the beach
Dining in restaurants
July 2019 YTD
405 responses.
Page 18
Chart: First Time Visitors to Florida Chart: Previous Visitation to the St. Pete/Clearwater Area
Question: Is this your first visit to Florida?Base: All Respondents.
Question: Prior to this visit, how many times have you been to the St. Pete/Clearwater area? Base: All Respondents.
First-Time Visit to Florida / Previous Visitation to St. Pete/Clearwater
404 responses.
11.0%
10.5%
52.2%
26.3%
7.7%
10.5%
54.3%
27.6%
0% 20% 40% 60%
More than 20 visits
11-20 Previous Visits
1-10 Previous Visits
First-time Visitors
July 2019 YTD
Mean # of Past Trips
=____6.5
405 responses.
93.9%
6.1%
95.8%
4.2%
0% 20% 40% 60% 80% 100%
No
Yes
July 2019 YTD
Page 19
Attractions Visited / Communities Visited
Question: Which of these attractions did you (or will you) visit while on this trip? (Select all that apply) Base: All Respondents.
Question: Which of the following communities in the St. Pete/Clearwater area did you visit? (Show list. Select all that apply) Base: All Respondents.
Chart: Communities VisitedChart: Attractions Visited
54.4%
23.6%
0.2%
0.1%
0.6%
0.1%
1.4%
0.5%
0.6%
2.9%
0.3%
1.8%
5.5%
3.2%
3.8%
5.1%
6.1%
12.2%
51.8%
25.3%
0.0%
0.0%
0.0%
0.2%
0.2%
0.2%
0.3%
0.4%
0.4%
1.5%
3.4%
3.4%
3.6%
5.7%
6.6%
10.5%
0% 20% 40% 60%
NONE OF THESE
Other
Weedon Island Preserve
Brooker Creek Preserve
Caladesi Island
Adventure Island
Florida Botanical Gardens
Tampa Bay Rays Game/Tropicana Field
Kennedy Space Center
Ft. Desoto Park
Heritage Village
Florida Aquarium in Tampa
Sunken Gardens
Tarpon Springs
Busch Gardens
Clearwater Marine Aquarium
Orlando Area Theme Parks
Dali Art Museum
July 2019 YTD
405 responses.
2.8%
1.3%
1.1%
1.8%
0.9%
3.3%
2.3%
3.5%
3.6%
5.4%
6.0%
7.5%
7.3%
13.2%
17.4%
20.7%
31.0%
40.6%
44.6%
0.9%
1.0%
1.2%
1.3%
1.3%
1.8%
1.8%
2.5%
2.7%
2.9%
4.3%
5.9%
6.4%
7.7%
9.9%
17.5%
23.4%
41.6%
48.5%
0% 20% 40% 60%
Pinellas Park
Safety Harbor
Tierra Verde
Palm Harbor
Oldsmar
North Redington Beach/Redington Shores
Gulfport
Seminole
Pass-A-Grille Beach
Dunedin
Largo
Tarpon Springs
Indian Shores & Indian Rocks Beach
Treasure Island
St. Pete Beach
Clearwater
Madeira Beach
St. Petersburg
Clearwater Beach
July 2019 YTD
405 responses.
Page 20
Chart: Most Liked Aspects of St. Pete/Clearwater (Unaided) Chart: Feelings in St. Pete/Clearwater Area (Unaided)
Question: What do you like most about the St. Pete/Clearwater area?Base: All Respondents.
Question: What one word or phrase best describes how you feel in the St. Pete/Clearwater area? Base: Respondents.
Most Liked Aspect / Feelings in St. Pete-Clearwater
5.3%
3.9%
3.6%
3.4%
16.6%
6.8%
4.7%
7.8%
4.5%
7.0%
12.6%
9.9%
12.0%
38.5%
37.2%
2.7%
2.9%
3.1%
3.3%
4.7%
5.4%
5.5%
6.1%
6.3%
6.7%
7.4%
7.5%
9.3%
40.8%
45.2%
0% 20% 40% 60%
Entertainment / Variety of Fun Activities
Safe
Shopping
Accessible / Convenient / Walkable
Tropical Climate / Warm Weather
Clean
Family Friendly
Relaxing Atmosphere / Ambiance
Great Location / Easy to get to
Friendly People
Attractions (Museums, Aquarium, etc.)
Food / Restaurants & Bars
Scenic Beauty
Beaches / Ocean
Everything
July 2019 YTD
405 responses.
0.4%
1.5%
2.6%
2.7%
1.8%
4.3%
2.0%
2.5%
9.7%
25.5%
43.2%
0.1%
0.5%
0.5%
0.6%
1.4%
2.2%
2.4%
2.7%
9.9%
29.5%
46.0%
0% 20% 40% 60%
Free
Welcomed
Warm
Comfortable
Entertained
Energized / Excited
Amazing
Refreshed / Healthy
Fine / Good
Happy
Calm / Relaxed
July 2019 YTD
405 responses.
Page 21
Chart: Additional Attractions or Services (Unaided)
Question: In your opinion, what services or additional attractions would most enhance your experience in the St. Pete/Clearwater Area? Base: All Respondents.
Attractions or Services that Would Enhance the Destination Experience
1.4%
0.6%
0.5%
0.4%
1.3%
1.5%
1.6%
5.2%
11.2%
72.9%
0.3%
0.5%
0.5%
0.5%
0.5%
0.6%
0.7%
3.9%
12.8%
80.3%
0% 20% 40% 60% 80% 100%
More Public Transportation Options
Bars and food options on the beach
More shaded / green areas
More kid friendly activities
More Affordable
More public restrooms
Finish the Pier
Less congestion / traffic
Cheaper & More Parking
It needs no improvement
July 2019 YTD
405 responses.
Page 22
TRAVEL PLANNING
AND SATISFACTION METRICS
Page 23
Chart: Average Time Between Decision to Visit and Arrival Chart: Resources Used before Arrival and While In Market
Question: Approximately how many days before you arrived did you make the decision to visit the St. Pete/Clearwater area for this trip? Base: All Respondents.
Question: Which of the following resources did you use to plan your trip to the St. Pete/Clearwater area BEFORE you arrived and which did you (or do you plan to) use while IN the area for this trip? (Select all that apply.) Base: All Respondents.
When Decision to Visit was Made / Travel Planning Resources Used
70.2_____Days in Advance
403 responses.
User-generated content/Review websites, such
as Yelp and TripAdvisor65.9% 56.8%
Online travel agencies (Expedia, Travelocity, etc.) 61.4% 52.3%
Social Media content 30.4% 25.9%
Official St. Petersburg/Clearwater area tourism
website, www.VisitStPeteClearwater.com27.1% 14.3%
Opinions of friends or relatives 25.1% 29.3%
Travel guides, brochures 9.4% 4.3%Radio programming 8.6% 3.4%Television programming 8.1% 3.2%
Travel agency (traditional, offline) 4.7% 3.6%Official Visit St. Pete/Clearwater Destination
Magazine1.4% 1.4%
YouTube or other online videos 0.4% 2.2%Lifestyle or travel magazines 0.2% 0.6%
Newspaper travel section 0.0% 0.6%
Used Before Arrival July 2019 YTD
#N/A
Page 24
Chart: Overall Satisfaction Chart: Media Recall
Question: How satisfied are you with your experience in the St. Pete/Clearwater area on this trip? (Select one) Base: All Respondents.
Question: In the last six months, have you seen, read, or heard any travel stories, advertising, or promotions for the St. Pete/Clearwater area? Base: All Respondents.
Experience Satisfaction / Earned & Paid Media Recall
0.0%
0.0%
1.0%
7.4%
91.5%
0.0%
0.0%
0.2%
6.2%
93.6%
0% 20% 40% 60% 80% 100%
Very unsatisfied
Unsatisfied
Neutral—neither satisfied nor unsatisfied
Satisfied
Very satisfied
July 2019 YTD
404 responses.393 responses.
3.1%
58.5%
38.4%
1.1%
62.6%
36.3%
0% 20% 40% 60% 80%
Maybe/Not sure
No
Yes
July 2019 YTD
Page 25
Chart: Likelihood to Recommend St. Pete/Clearwater Area Chart: Likelihood to Return to St. Pete/Clearwater Area
Question: How likely are you to recommend the St. Pete/Clearwater area as a place to visit to other travelers? Please use a 10-point scale where 1 represents “Definitely will NOT recommend” and 10 represents “Certain to recommend.” Base: All Respondents.
Question: How likely are you to return to the St. Pete/Clearwater area? Please use a 10-point scale where 1 represents “Definitely will NOT return” and 10 represents “Certain to return.”Base: All Respondents.
Likelihood to Recommend / Likelihood to Return
405 responses. 401 responses.
July
2019 YTD
July
2019 YTD
9.3
9.69.7
9.8