eHealth (Virtual Health) Collaboration Framework

Collaboration Attributes: Leverages Current Local & DoD

Investments Provides Value Adds for

Collaboration Partners Ensures Standards in Care

Management and Prevention

Mobile AccessMobile Access

All Regional Facilities and All Regional Facilities and ProvidersProviders

Provider Provider IntegrationIntegration

Current Current Hospital EMR Hospital EMR Investments)Investments)

Payer Payer Systems Systems

(Claims, eRx)(Claims, eRx)Consumer Consumer Centered Centered ApproachApproach

Call CenterCall Center

Consumer Consumer Public Access, Public Access,

KiosksKiosks

Consumer In Consumer In Home Access, Home Access,

Phone & InternetPhone & Internet

Patient Patient PortalsPortals

Military Systems Military Systems Integration Capabilities Integration Capabilities

Health Health Content SitesContent Sites

Technical Attributes: Multi-Channel/Device Access Proactive Information Flow Adheres to Privacy Standards Leverage XML Web Services for

Seamless Data Interchange

SustainabilityTechnical Sustainability

Leverage Current Transaction System Investments

Integrate Using Standard ProductsIntegrate Using Least Common Denominators

like Essential Medical Data SetsExplore Multiple Technical Hosting and

Maintenance Models keeping Commitments Short-Term

SustainabilityProcess Sustainability

Ensure that Business Processes Support Technology – Operational Engagement

Ensure that Business Processes are Defined to Support Payer Models

Align Documentation and System Designs with Payer Expectations – Payer Engagement

SustainabilityFinancial Models

Consider Technology Investments in a TCO (total cost of ownership) model

Align System Strategies with Business and Medical Services Goals

Include Multi-Dimensional Goals in New Business Development Models that Use Technology e.g. market share growth, current market service improvement, efficiencies gained in operations