RFP 19-21-SSP Virtual Health Telemedicine Virtual Care ... · Virtual Health Telemedicine Virtual...
Transcript of RFP 19-21-SSP Virtual Health Telemedicine Virtual Care ... · Virtual Health Telemedicine Virtual...
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VirtualHealthTelemedicineVirtualCarePlatformRFP MoffittCancerCenter 1
H.LeeMoffittCancerCenterandResearchInstitute,Inc.
RequestforProposal19-21-SSPVirtualHealthTelemedicineVirtualCarePlatform
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VirtualHealthTelemedicineVirtualCarePlatformRFP MoffittCancerCenter 2
TableofContents
1 ExecutiveSummary..............................................................................................................................4
1.1 MoffittCancerCenterOverview..................................................................................................4
1.2 VirtualVisitOverview...................................................................................................................4
1.3 RFPPurposeandObjectives.........................................................................................................4
2 RequestforProposalProcess...............................................................................................................4
2.1 RFPContents................................................................................................................................4
2.2 RFPTimeline.................................................................................................................................4
2.2.1 VendorPre-SubmissionConference.....................................................................................5
2.3 ResponseRequirements...............................................................................................................5
2.4 AwardCriteria..............................................................................................................................5
3 RFPQuestionsandRequiredSolutionRequirements..........................................................................6
3.1 CompanyInformation..................................................................................................................6
3.2 SolutionOverview........................................................................................................................6
4 Business/FunctionalRequirements......................................................................................................6
5 Non-FunctionalRequirements.............................................................................................................9
6 ReportingRequirements......................................................................................................................9
6.1 TechnicalandArchitecturalRequirements................................................................................10
6.1.1 General...............................................................................................................................10
6.1.2 ApplicationServers.............................................................................................................10
6.1.3 DatabaseServers................................................................................................................10
6.1.4 Databases...........................................................................................................................11
6.1.5 Network..............................................................................................................................11
6.1.6 Workstations......................................................................................................................12
6.1.7 Integration..........................................................................................................................12
6.2 Security.......................................................................................................................................12
6.2.1 RatingInformation.............................................................................................................12
6.2.2 RiskManagementPoliciesandProcedures........................................................................13
6.2.3 NetworkSecurityandDataManagement..........................................................................13
6.2.4 RegulatoryandComplianceManagement.........................................................................13
6.2.5 PastCircumstances/Claims/Breaches................................................................................13
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6.3 MaintenanceandSupport..........................................................................................................13
6.4 ImplementationandTraining.....................................................................................................14
6.5 Pricing.........................................................................................................................................15
6.6 VendorItemizedPricing.............................................................................................................15
Appendix1–VendorAcknowledgementFormIntenttoRespond...........................................................176
Appendix2–SupplierDiversityUtilizationandSubcontractingPlan.........................................................17
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VirtualHealthTelemedicineVirtualCarePlatformRFP MoffittCancerCenter 4
1 ExecutiveSummary
1.1 MoffittCancerCenterOverviewTheH.LeeMoffittCancerCenter&ResearchInstitute,Inc.(“MoffittCancerCenter”),locatedinTampa,Florida,beganoperationsin1986.Asanacademicandresearchmedicalcenter,MoffittCancerCenteristheonlyNationalCancerInstitute-designatedoncologyresearchinstituteinFloridaandoneoftheSoutheast'sleadingcancercenters.
Comprisedofaninpatientfacility,ambulatoryoutpatientsurgerycenter,ambulatoryclinics,acancerscreeningfacilityandresearchlaboratories,MoffittCancerCenteroffersasophisticatednetworkofservicesandtechnologiesthatassurethecitizensofitsregionconvenient,cost-effective,highqualityhealthcare.MoffittCancerCenter’sworkforceiscurrentlycomprisedofapproximately6100employees,700medicalresidents,600volunteers,and1000studentsandinterns.
1.2 VirtualVisitOverviewAsMoffittgrowsandexpandsweneedtheabilitytoshareandcollaboratewithpartners,referringphysician/organizations,andpatientsinbothsynchronousandasynchronousways.Partnershipsandreferringphysiciannetworkscontinuetogrow.Ifwearetoimproveourefficienciesofcaredelivery,increasecollaborationbothinternallyandexternallyamongourpartners,virtualhealthcareserviceswillbeneeded.Ourcurrenttechnology,facilitydesigns,clinicworkflowsandvirtualcollaborationmethodsdonotallowustodosoasefficiently.Therefore,aprogramfocusedonthedigitalinteractionsbetweenpatients,caregiversandcareteamsisneededtomeettheseneeds.
1.3 RFPPurposeandObjectivesThepurposeofthisRequestforProposalistodiscovertechnologysolutionsthatwillsupportMoffitt’sstrategicgoaltointegratetelemedicineVirtualVisitsintoclinicalcarewhenappropriateacrossclinicsandservices.SolutionsfortheVirtualHealthProgramgoalsarecurrentlyunderdevelopment.Severalneedsand/orrequirementsareconsideredtoguidethisscanforavailabletechnologies.Thisdocumentcontainsthebusinessrequirements,risks,constraints,assumptions,anddependenciesrelatedtotheimplementationofthisrequest.
2 RequestforProposalProcess
2.1 RFPContentsThisRFPpackageincludesthefollowingdocumentsandcontents,whichrequireresponseaspartofthevendor’sproposalasindicated:
1. RequestforProposal(RFP)Document–requiresresponse2. SubmitcopyofW-9Form-requiresresponse3. VendorAcknowledgementForm(Appendix1)-requiresresponse4. SupplierDiversityUtilizationandSubcontractingPlan(Appendix2)–requiresresponse
2.2 RFPTimelineThisRFPshallbeconductedunderthefollowingtimeline,whichissubjecttochangeonlyuponpriorapprovalbytheMoffittCancerCenterPurchasingDepartmentandgrantedtoallvendors.
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VirtualHealthTelemedicineVirtualCarePlatformRFP MoffittCancerCenter 5
Event Date
IssuanceofBid 06/19/2019
ReturnofIntenttoBid 06/26/2019
VendorConferenceCall 06/28/2019
BidPackagesDuefromVendors 07/12/2019
AwardofBid TBD
Onthedateindicatedabovefor‘BidPackagesDuefromVendors’inthetimelinesectionofthisRFP,yourbidmustbereceived,viae-mail,pertheresponserequirementsbelow,bynolaterthan2:00p.m.EST.
2.2.1 VendorPre-SubmissionConferenceMoffittCancerCenterwillconductavendorPre-SubmissionconferencecalltofurtherclarifyanddiscusstherequirementsofthisRFPonJune28,20194:00pm–5:00pmEST:800-206-6032.ConferenceID:7457113.
2.3 ResponseRequirementsAllresponses,proposals,communications,andcorrespondencerequiredduringtheRequestforProposalprocessmustbedirectedto:
Yourresponseshouldbeprovidedinelectronicformat.Allresponseswillbeconfidential.
Failuretoadheretothisrequirementmayresultinyourorganizationnotbeingconsidered.
2.4 AwardCriteriaTheawardofthisRequestforProposalissubjecttotermsandconditionscontainedhereinandanythatwillbedevelopedbyMoffittCancerCenterduringtheRequestforProposalprocesstoaugmentpurchaseorderconditionsofpurchase.
Qualityofservice,pricing,products,SupplierDiversityandothertermsofpurchasewillbeanintegralpartofthedecisionselectionprocess.
Ifyouareawardedthisbid,aguidelinewillbedevelopedthatwillquantify,monitor,andprovideaplanforcureofdeficiencieswhichshallinclude,butnotbelimitedto,reimbursementofpersonnelandadministrativecosts,monetaryassessmentforcontinualdeficiencies,andpossiblecancellationofagreement.
WereservetherighttoawardthisagreementinwholeorinparttothevendorthatcanbestmeetMoffittCancerCenter’sbusinessneeds.
MoffittCancerCenterassumesnoresponsibilityandbearsnoliabilityforcostsincurredbyaCompanyinthepreparationandsubmittalofaquoteproposalinresponsetothisRFP.
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3 RFPQuestionsandRequiredSolutionRequirements
3.1 CompanyInformationPleaseprovidethecompanyname,address,city,state,zipcode,telephone,andfaxnumbers.Identifythename,title,address,phoneandfaxnumbers,ande-mailaddressoftheprimarycontactpersonforthisRFPresponse/project.Pleaseprovidedetailsonthefinancialstabilityofyourorganization.Pleaseprovideabriefoverviewofyourcompanyincludingnumberofyearsinbusiness,numberofemployees,productandservicesoffering,clientelemarketdescription,andanyparentcorporationsifapplicable.Pleasedescribetheimplementationandaccountmanagementsupportofferedbyyourorganization.WhatattributesmakeyourcompanyanidealpartnerforMoffittCancerCenter?
3.2 SolutionOverviewPleaseprovideanoverviewofthesolutionproposal.Pleasegiveabriefoverviewoftheproductincludingdateoffirstlaunch,majordevelopments,andanypreviousownershipifapplicable.PleasedescribeanyadditionaldevelopmentthatwillbeofferedtomeetMoffitt’sneeds.Pleasegiveabriefoverviewofthereleasescheduleformajorandminorproductupdates.Pleasegiveabriefoverviewofthefuturedevelopmentroadmap.Pleaselistanyindustryawardsthatyoursolutionhasreceived,theawardingparty,andthedatereceived.Pleaseindicatethetotalnumberofhealthcarecenter/systemimplementationsoftheproductinthelastthreeyears,thesizesoftheclientsandthenumberofusers.PleaseidentifyanystrategicpartnershipsheldthatcouldbeofinteresttoMoffitt.
PleaseidentifythekeyattributesthatmakeyoursolutionstandoutinthemarketplaceasanidealfitforthisRFPhelpingtomeetMoffittCancerCenter’sgoals.
4 Business/FunctionalRequirementsPleaseprovidearesponsetoeachfunctionalrequirementonwhetherornotyoursolutionmeetsthiscapabilityandprovideanexplanationofwhyorwhynot,includingcontexttothefunctionalityyoursolutionprovidestomeetthisrequirement.
Req# Description
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VirtualHealthTelemedicineVirtualCarePlatformRFP MoffittCancerCenter 7
R.1 IntegrationAcrossMoffittSystems• SchedulingIntegration
o AppointmentsandencounterinformationmustflowbackandforthfromMoffittSchedulingSystem(CernerScheduling)andMoffittBillingSystem(SoarianFinancials)totheapplication
• Payerandbillingbuilt-infinancialintegrationo Eligibilitycheckso Abilitytocollectpaymentso Depositpaymentso Insurancebillingcodesready
• EHRo Clinicaldocumentationsupport-allownotestobeimportedortranscribedintotheclinic
note.(Howeverclinicaldocumentationisadded,itwillappearinthepatients’EHRresultinginonlydocumentingonce.)
• PressGaneyforpatientsatisfactionsurveycollection• PatientPortal(CernerHealthIdentity)
o AccessvisitsfromwithinPatientPortal(CernerHealthIdentity)o Displaymetricsofremotemonitoring,ongoingsurveillanceandwearabledevices
(synchronousandasynchronous)o AbilitytomessagepatientsfromsystemintoMyMessagecentero AbilitytoviewupcomingVirtualVisitappointmentso AbilitytorequestVirtualVisitappointment(ifeligible)
R.2 IntegrationCapabilities
• AbilitytotransmitandreceivedatasecurelyviaHL7,bothrealtimeandbatchmode• AbilitytosupportTCP/IP,SFTPprotocols
R.3 UserNotifications• Promptpatientsandprovidersforscheduledappointments• Updatestoplatform
R.4 ContentManagementandDelivery
• Provideamechanismwherecontentfromasourcefile(PDF,HTML,MP3,MP4,JPEG,)couldbeaccessed.
• Abilitytosharehyperlinkswhileinvisitthroughchat• Self-serviceportaltoupdate/editcontent,userpermissions,etc.
R.5 Scalability
• Supportavarietyofremotemonitoring,ongoingsurveillanceandwearabledevices(synchronousandasynchronous)
• Supportnationalandglobalaccess• Interoperabilitywithpartnersystems
R.6 UserExperience
• Simpleregistrationprocesso Provisioningaccountsshouldbeseamlessforpatientandprovider
• WhitelabeledproductallowingforMoffittbranding• Secureconnectionwithuptodatecertification• Brandedappavailableaccessibleonmobiledevices• Allowwebaccessonmobiledevices
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• Unifiedexperience–VirtualVisitappordesktopaccessiblethroughPatientPortal
R.7 Compatibility• IOS,Android,WindowsPCandMacOScompatible• Mustworkwithwebcamsandbuiltinmicrophones• BuilttoworkinmodernsecurebrowserslikeFirefoxandChromeasawebapplication• Noextrainstallationsorspecializedhardwareneeded
R.8 MobileFirstResponsiveDesign
• ApplicationforiOSandAndroid• Webaccess• Accesstothecameras• Compatibilitywithtablets• Mustscaletolargerformatscreens• Rudimentarypan,zoomandfocuscapability
R.9 Connectivity• Adaptivestreamingengine
o Mustscaleupanddowninrealtimewithavailablebandwidth.• BroadbandConnectionrequired
o Highspeedconnectionisneededforcomputerhardwareo 4Gminimumconnectionforcellular
• Audio/Video2-waycommunicationo HDh264qualityvideoo 30FPSvideoo Highbitrateaudioo HIPAACompliant
• Fallbacksystemstosupportdegradedaccessorinterruptiontoservices• Nextgenvideocodecsupport-AV1orVP9codecs• AcceptableUptimeConnectivity
R.10 VirtualVisit–WebandAppFunctionality• Supportsynchronousandasynchronouscommunication
o On-demando Scheduledo Multi-wayconferencing-allowforaminimumof3userswithinone“visit”
• Screensharing–providerandpatiento Abilitytosharecontentduringthevisito Fullmonitororperapplicationsharing
• Chatfunctionality–providerandpatientduringthevisitfromwebandapp• Administrativeaccessforpatientmanagement
o Patientcommunicationwhilewaitingforprovidero Routingtoandfromproviders
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5 Non-FunctionalRequirementsPleaseprovidearesponsetoeachnon-functionalrequirementonwhetherornotyoursolutionmeetsthiscapabilityandprovideanexplanationofwhyorwhynot,includingcontexttothefunctionalityyoursolutionprovidestomeetthisrequirement.
Req# DescriptionNFR.1 Training
• OndemandresourcestosupportFAQandbasictroubleshooting• Customizableend-usertrainingmaterial
o Administratorso Providerso Patientfacing
§ English§ Spanish§ French
• Onsitesupportatgo-liveNFR.2 Implementation&Development
• Consultingservicesfortranslatingconventionaltransactionsintovirtualpractice• DevelopreasonableworkflowstomeetMoffitt’sneeds• Accountmanagementservices• Continuousfeedbackloopcommunicatingstatus,upcomingchangesandimpact
NFR.3 CommunicationPlan• Processandpolicytoaddressupdatestakeholdersandusersofstatus,upcoming
changesandimpact• Deliverymethodsusedforcommunication• Dedicatedpointofcontactforcommunicationandescalation(whenneeded)
6 ReportingRequirementsPleaseprovidearesponsetoeachreportingrequirementonwhetherornotyoursolutionmeetsthiscapabilityandprovideanexplanationofwhyorwhynot,includingcontexttothefunctionalityyoursolutionprovidestomeetthisrequirement.
Req# DescriptionRR1. Reporting&QualityAssurance
• Accurateanddetailedreal-timeinformationo Patientsetupprogresso PatientIdentifiers(appointmentID,encounterID,transactionID)o Visittypeo Visitstateo Paymentamounto Paymenttypeo Creditcardinformation(Name,number,expirationetc.)o Refundso DiagnosisCodeo Dateofcompletiono Grossamounto Netamount
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o Fees(associatedwithstripetransactionfees)o LastknowIPaddresso Numberofrepeatedvisitso Customizablereportstomeetqualityandfinancialneedso Usersystemaccess(mobile/desktop,app/web,browser)
• Qualityassurancereportingo Mediascoreo Customersupporto VisitDuration
6.1 TechnicalandArchitecturalRequirements
6.1.1 General1. Pleasedescribethesolutionarchitecture:
2. Doyouhavearchitecturaldiagramsandtechnicalspecificationsthatwecanreview?Ifso,pleaseprovidealong
withRFPresponse.• Includeallsystemcomponents(Application/databaseservers,authentication,network,database,
interfaces,browsers,desktop,reporting,etc.)
3. Ifsolutioniscloudorremotehosted,whatisthelengthofdataretention?• Istheapplicationand/ordatabaseenvironmentsingleormulti-tenant?• Ifmultitenant,whatsecuritycontrolsareinplacetoprotectagainstinformationbreaches?• Ifagreementisdiscontinued,dowehavetheabilitytodownloadallofourdata?
6.1.2 ApplicationServers4. Whatapplicationserverplatformsdoyousupport?
• WindowsServer2012R2(64-bit)(VM)____(Physical)_____• WindowsServer2016(64-bit)(VM)____(Physical)_____• Other_______________________
Ifotherpleaseexplainwhy___________________________ Moffittpreferstomaintainavirtualmachineenvironment.IfyourapplicationdoesnotsupportVM,pleaseexplainwhy_____________
5. Whatanti-virusdoyousupport?
• Sophos____• Other__________________
o IfSophosisnotsupported,pleaseprovidedocumentationforexceptions__________________
6.1.3 DatabaseServers6. Whatapplicationserverplatformsdoyousupport?
• Linux6.x____• Linux7.x____• AIX6____• AIX7____• Windows2012R2____
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• Windows2016____• Other:________________________
Ifother,pleaseexplain:__________________________7. Whatanti-virusdoyousupport?
• Sophos• Other__________________
o IfSophosisnotsupported,pleaseprovidedocumentationforexceptions__________________
6.1.4 Databases8. Whatdatabaseplatformsdoyousupport?
• Oracle12.2____Standard,EnterpriseEditions____• Oracle11.2.x–Standard,EnterpriseEditions____• SQLServer2014Standard&BusinessIntelligence,andEnterpriseEditions____• SQLServer2016Standard&BusinessIntelligence,andEnterpriseEditions____• Other:_________________________
Ifotherpleaseexplainwhy___________________________
6.1.5 Network9. Servernetworkconnection:
• HowmanyNetworkInterfacesareavailable?____• HowmanyNetworkInterfacesarerequired?____• NetworkInterfaces:
o 10Mbpso 100Mbpso 1Gbpso 10Gbps
§ Copper§ Fiber
10. Whatwirelessstandardsdoyousupport?• 5GHz802.11a/n/ac____• Other_______________________
o Ifother,pleaseexplainwhy___________________________
11. Whatauthenticationmethodsdoyousupport?• WPA2-EAP(TTLS,TLS)____• WPA2-PSK____• WPA2PEAP-MSCHAPv2____• Other_______________________
o Ifother,pleaseexplainwhy___________________________
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6.1.6 Workstations12. Whatinternetbrowsersdoyousupport?
• IE11____• Chrome____• Other__________________
o Ifotherpleaseexplainwhy___________________________13. WhatOperatingSystemsdoyousupport?
• Windows10• Windows7• Other:____________________
o Ifother,pleaseexplainwhy_____________________14. Whatanti-virusdoyousupport?
• Sophos• Other__________________
o IfSophosisnotsupported,pleaseprovidedocumentationforexceptions__________________
15. Howmuchmemoryisneededtosupporttheapplication?
6.1.7 Integration16. Whatmethodsdoyouprovideforinterfacingtoothersystems?
• API____• ETL____• FTP____• HL7____• Other:_________________________
o Ifother,pleaseexplain___________________________
17. Haveyoudoneanyinbound,outbound,orbi-directionalinterfacestothefollowingsystems:(Pleaseprovidedetail)
• Includeanysystemsthatwillneedtobeintegrated/interfacedwiththenewsystem
6.2 Security
6.2.1 RatingInformation• Willtheapplicationcollect,receiveprocess,transmit,storeormaintainanyofthefollowingconfidential
information:• PersonallyIdentifiableInformation(PII)orProtectedHealthInformation(PHI)?(Y/N)• ProtectedHealthInformation(PHI)?(Y/N)• Credit/DebitCardData/BankAccount#?(Y/N)• IntellectualProperty/MoffittBusinessInformation?(Y/N)• PersonallyIdentifiableInformation(PII)?(Y/N)(CustomerInfo,SSN,License#,Employee/HRinfo,etc.)
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6.2.2 RiskManagementPoliciesandProcedures• DoestheapplicantemployaChiefSecurityOfficers/ITSecurityPerson?
• NameofPrivacyofficer? • NameofSecurityofficer?
• DoyouhaveanyofthefollowingwrittenPolicies/Procedures?Includethedateoflastrevision?• PrivacyPolicy?• NetworkSecurityPolicy?• AcceptableUsePolicy?
6.2.3 NetworkSecurityandDataManagement• Doyouemployencryptionforthefollowing:
• Dataintransit?(Y/N)Ifyes,typeused?
• Dataatrest?(Y/N)Ifyes,typeused?
• Dateoflast3rdPartyPenetrationTest?• DateofLast3rdPartyPrivacyComplianceAudits?• WouldMoffittdatabestoredbytheapplicant’ssub-contractor?
Ifyes,name?• Willapplicantberesponsibleforsystemmaintenance?(Y/N)
Ifyes,isthereasystempatchpolicy?(Y/N)Ifyes,frequencyofvulnerabilityscanandpatchcycle?
• WillyouallowMoffitttoaudityoursecuritycontrols?
6.2.4 RegulatoryandComplianceManagement• Doyouhaveincidentresponseplanandprocedures?(Y/N)• AreyourequiredtoobtainSarbanes-Oxley(SOX)TypeIorTypeIIAudits?
• Ifyes,dateoflastaudit?
6.2.5 PastCircumstances/Claims/Breaches• IsyourcompanyinvolvedinanActivebreachinvestigation?(Y/N)
• Haveyoueverhadaregulatoryproceedingorinvestigation?(Y/N)
• Ifyes,givedetails.
• Duringthepast5yearshaveyouhadanyprivacybreachincidentorcomplaint?(Y/N)
• Duringthepast5yearshaveyouhadanycomplaintsorlitigationpertainingaNetworkSecurityorPrivacyBreach?(Y/N)
6.3 MaintenanceandSupport1. Describetheorganizationandstructureofyourtechnicalsupportservices.2. Describethesupportlevels/tiersprovidedbythevendor.
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3. Whatarethemethodsforcontactingtechnicalsupport?4. WhatarethestandardsupporthoursandServiceLevelAgreements(SLAs)?5. PleaseestimatethenumberofFTE’sthatwewillneedtoassigntothesolutionforproductsupport?Please
providedetail,rolesrecommendations,andnumberofresourcesperrole.6. Whatistheupgradeprocessandapproachformajorreleaseupgrades?Whatisthetypicalupgrade
implementationdurationforaclientofcomparablesizeandcomplexity?7. Whatisyourchangecontrolprocess?Whatcommunicationsareprovidedinadvanceofchanges?8. Whatisyourabilitytoretainhistoricaldataandperformdataarchival?Pleaseprovidedetail.9. Howarecustomerrequestsforenhancementsandcustomizationshandled?10. Doyoutrackorsurveyyourclientsontheservicesyouprovide?Ifyes,pleaseprovidetheoverallaverageclient
satisfactionscoresorotherexamplesofhowyoumeasureclientsatisfaction.11. Describetheongoingsystemsupportprovidedbythevendor.
6.4 ImplementationandTraining1. Pleaseprovideyourgeneralimplementationstrategyforahealthsysteminstallationofcomparablesizeand
complexity.
2. Whatisyourrecommendedimplementationmodel/approachandmethodologyforMoffittCancerCenter?Pleaseincludedetailsonthefollowing:
• Expectedimplementationlength• EndUserresourcerequirementsandcountfortheimplementation• ITandfunctionalanalystresourcerequirementsandcountfortheimplementation• ProjectManagementresourcerequirementsfortheimplementation• Pleaseprovidealistofthevendorpersonnelrolesandcountrequiredtoimplementthisproject• ApproachtoAnalysis• ApproachtoDesign• ApproachtoBuild• ApproachtoTesting• ApproachtoGo-LiveandGo-LiveSupportandresourcerequirements• Pleaseprovideanoverviewoftheinstallationschedule.Includemajortasksandtheir
duration/staffing/majordeliverables.
3. PleasedescribethedocumentationandtrainingthatwillbeavailabletoMoffittCancerCenterusersandatrainingoutline.
• Whatisthestandardmodelfortrainingtheimplementationteam?• Whatisthestandardtrainingmodelfortheendusersattimeofgo-live?• Whatisthestandardtrainingdurationforeach?• Whatarethedeliverymethodsforthetraining?• Updates?
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4. Doesyourcompanyprovidestafffortheimplementationdirectlyorsubcontracttopartnerfirms?• Pleasedescribeandlistanyproposedsubcontractors,ifany,andthescopeofworktheywouldperform.
5. Describeproposedtrainingfor:• PatientFacing–FrontDesk• PatientFacing–Scheduling• Patient&ClinicFacing–Provider• ClinicFacing–ClinicLeadership(Operations)
6.5 PricingWhatisyourlicensing/coststructure,typesoflicenses,lengthoflicenseterm,andlicensefeestructure?Howarechanges(additions,reductions)tothenumbersoflicenseshandled?Ex.AreTrue-upsperformed?(i.e.yearlyevaluationofendusers/licensestopaymenttiers)
6.6 VendorItemizedPricing
Thevendormustprovideaproposalwithmaximumcostfortheprojectbasedontheprojectasdescribedherein.Totheextentdesired,additionalrecommendationsandservicesoroptionsmaybeincludedasadditionstotheprojectonanoptionalbasis.TheseoptionalitemsshallbepricedseparatelyfromthisRequestforProposal.
Thissectionmustincludeallcostsassociatedwithacquisition,implementation,andongoingoperationoftheproposedsystemaswellasanynecessaryconversions,interfaces,andcustomizations.Providecompleteinformationregardlessofwhetheritisspecificallyrequested.
Note:Tofacilitatethecrossevaluationofvendorproposals,vendorsmustproposeacompletehardware/systemsoftwareconfigurationandshouldnotassumetheuseofexistingcomputerhardwareinfrastructure.Considerationofutilizingtheexistinghardware/systemsoftwarewilloccurduringcontractnegotiations.
MoffittCancerCenterwillmostlikelyrequestmoredetailsregardingyourcostproposalduringourproposalevaluationprocess.MoffittCancerCenterunderstandsthattheactualcostswillbedetailedinthestandardsystemcontract.Provideabreakdownofthefirm'srates,feesandchargesforservices;byphaseandfortotalproject,andaproposedpaymentschedule.Includeestimatesofanytravelexpensestobechargedaspartoftheprojectandtypicalreturnoninvestment(ROI)information,ifavailable.Anypayment/purchasealternatives,purchaseversuslicensing,etc.
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Appendix1–VendorAcknowledgementFormIntenttoRespond
VendorAcknowledgementFormIntenttoRespond
SUBMITTO:[email protected](Fax)
RFPNUMBER:RFP19-21-SSPRFPTITLE:VIRTUALHEALTHTELEMEDICINEVIRTUALCAREPLATFORM
VENDORNAMEandMAILINGADDRESS:
INTENTTOBID:Yes______________No_______________(Ifunabletobid,indicatereasonbelow)
TELEPHONENUMBER:FACSIMILENUMBER:
VENDOR’SAUTHORIZEDCONTACTFORRFPNAMEE-MAIL
PleaseletusknowhowyouheardaboutthisRFP:__NotifiedbyPurchasing__CommunityorMWBEOrganization__MonitoringMoffittCancerCenterWebsite___Advertisement___Other:
SUPPLIERDIVERSITYINFORMATIONIsyourfirmacertified“Minority,Women-Owned,Veteran,ServiceDisabledVeteran-OwnedBusinessEnterprise”definedasabusinessconcernengagedincommercialtransactionsandisaleastfifty-one(51%)percentminority,woman,veteran,service-disabledveteran-owned,andwhosemanagementanddailyoperationsarecontrolledbysuchpersons?Yes________________________No____________________Ifyourfirmiscertifiedasa“Minority,Woman,Veteran,orServiceDisabledVeteran-OwnedBusinessEnterprise,”youmustprovideacurrentcopyofyourcertificatewiththisform,andprovidethenameofthecertifyingentityandcertificationdatesbelow:NameofCertifyingEntity______________________________CertificationDateBegins_____________________________Ends_____________________________Icertifythatthisresponseismadewithoutpriorunderstanding,agreement,orconnectionwithanycorporation,firm,orpersonsubmittingaresponseforthesamematerials,suppliesorequipment,andisinallrespectsfairandwithoutcollusionorfraud.IagreetoabidebyallconditionsofthisresponseandcertifythatIamauthorizedtosignthisresponseforthevendorandthatthevendorisincompliancewithallrequirementsoftheRequestforQualifications.
__________________________________________________________________________________________________________SignaturePrintedNameandDate
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Appendix2–SupplierDiversityUtilizationandSubcontractingPlan
SUPPLIERDIVERSITYUTILIZATIONANDSUBCONTRACTINGPLANREQUIREMENTMoffitt Cancer Center recognizes the importance of supplier diversity in all aspects of our business andprocurement practices and actively encourages the development, utilization and economic growth of certifiedMinority, Women, Veteran and Service Disabled Veteran-owned Business Enterprises(MBE/WBE/VBE/SDVBE).Centraltothis initiative istheinclusionandparticipationofadiversegroupofvendorsdoing business with Moffitt Cancer Center and as such, Moffitt encourages the participation of certifiedMBE/WBE/VBE/SDVBEsinitsprocurementprocessbothattheprimevendorlevelaswellasatthesubcontractorlevelof itsprimecontracts.MoffittCancerCenter iscommittedtoacomprehensiveSupplierDiversityProgramthatensuresmaximumopportunitiesexistforsuchdiversebusinesses
RFP responses should include bidder’s ability to provide fifteen percent (15%) spend with certified Minority,Women, Veteran and Service Disabled Veteran-owned Business Enterprises (MBE/WBE/VBE/SDVBEs) related tothe specific commodity or services identified in the proposal. Moffitt Cancer Center is an equal opportunitycorporation,and,assuch,stronglyencouragesthelawfuluseofcertifiedMBE/WBE/VBE/SDVBEsintheprovisionof services by providing a fair and equal opportunity to compete for, or for participation in, providing services.MoffittCancerCenterbelievesinequalopportunitypracticeswhichconformtoboththespiritandtheletterofalllaws against discrimination, and is committed to non-discrimination because of race, creed, color, sex, age,nationalorigin,orreligion.TobeconsideredforinclusionthepotentialbiddercommitstoMBE/WBE/VBE/SDVBEsParticipation.
Thesuccessfulbiddershallendeavortoprovidefifteenpercent(15%)spendwithcertifiedMBE/WBE/VBE/SDVBEsrelated to the specific commodity or services identified in the proposal. A certification letter from any of thefollowingagencieswillberequiredofanybidderand/oridentifiedsubcontractorclaimingMBE/WBE/VBE/SDVBEstatusatthetimeoftheRFPresponse.
MoffittacceptsallLocal,StateandFederalGovernmentagenciesMBE/WBEcertifications,includingthefollowing:
• CityofTampa• HillsboroughCounty• StateofFlorida• SmallBusinessAdministration(SBA)8AProgramCertification
OtherMBE/WBEcertificationsacceptedinclude:
• FloridaStateMinoritySupplierDevelopmentCouncil(FSMSDC)• NationalMinoritySupplierDevelopmentCouncil(NMSDC)®ionalaffiliates• Women’sBusinessEnterpriseNationalCouncil(WBENC)• NationalWomenBusinessOwnersCorporation(NWBOC)
Veteran&ServiceDisabledVeteran(VBE/SDVBE)Certification/Verificationaccepted:
• DepartmentofVeteransAffairs• StateofFloridaOfficeofSupplierDiversity
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Pleaserespondtothesectionbelow:
Supplier Diversity Utilization and Subcontracting Plan Requirement: Moffitt Cancer Center recognizes theimportanceofsupplierdiversityinallaspectsofourbusinessandprocurementpracticesandactivelyencouragesthe development, utilization and economic growth of certifiedMinority,Women, Veteran and ServiceDisabledVeteran-owned Business Enterprises (MBE/WBE/VBE/SDVBEs). Central to this initiative is the inclusion andparticipation of a diverse group of vendors doing business with Moffitt Cancer Center and as such, Moffittencourages the participation of certified MBE/WBE/VBE/SDVBEs inits procurement process both at theprimevendorlevelaswellasatthesubcontractorlevelofitsprimecontracts.MoffittCancerCenteriscommittedtoacomprehensiveSupplierDiversityProgramthatensuresmaximumopportunitiesexistforsuchdiversebusinesses.
SupplierDiversityUtilization and Subcontracting Plan - Vendors responding to this solicitation are required tosubmitaSupplierDiversityUtilizationandSubcontractingPlanfordiversesupplieropportunityandparticipationofcertifiedMBE/WBE/VBE/SDVBEs with their proposal. The Supplier Diversity Utilization and Subcontracting Plansubmittedmustincludethefollowing:
• ProvideSupplierDiversityUtilizationandSubcontractingPlanandDescriptionofyourSupplierDiversityProgram.SupplierDiversityUtilizationandSubcontractingPlanandDescriptionofyourSupplierDiversityProgramsubmitted:___Yes___No
• WhatpercentageofspendwithcertifiedMBE/WBE/VBE/SDVBEsisprojectedforthespecificcommodityorserviceoutlinedinthisRequestforProposal(RFP):___________________(%).
• Outline the plan for achieving 1st tier spend with certified MBE/WBE/VBE/SDVBEs and identify thepercentageofspend:___________________(%).
• Outline the plan for achieving 2nd tier spend with certified MBE/WBE/VBE/SDVBEs and identify thepercentageofspend:___________________(%).
• AlistofthecertifiedMBE/WBE/VBE/SDVBEsthatwillbeutilizedas2ndtiersubcontract(s)ListingProvided:__________Yes__________No
**Note: Your RFP submittalmust include your response that addresses the Supplier DiversityUtilization andSubcontractingPlanoutlinedabove.
Reports -Thesuccessfulbidderwillbe required toprovidemonthlySubcontractExpenditureReports toMoffittCancer Center identifying certified MBE/WBE/VBE/SDVBE participation that lists total payments made tosubcontractor(s) until 100% completion/delivery of the specific commodity or services outlined in this RFPfinalized. The report shall include thenames,addresses, typeof serviceor commodityprovided,dollaramountpaid,paymentdate,FEID#,nameofcertificationentity,businessclassification,andcopyofvendorcertificationforeachvendoridentifiedinthereport.AllSubcontractorExpenditurereportsarealsorequiredtobeturnedinwithall pay applications/invoicesand a copy sent toDesireeHanson,Manager, SupplierDiversity Program via [email protected].
• VendoragreestoprovidemonthlySubcontractExpenditureReportswithsubmittalofeverypayapplication/invoice:__________YES__________NO