If you joined the training via telephone, please click on the telephone symbol and select “Call by phone” and follow the instructions.

If you joined with a microphone and headset or speakers (VoIP), please click on the telephone symbol and select “Call via the internet”

We will start promptly at the hour.

Welcome to the Virtual and Remote Pro Bono Legal Services Models webinar!

A few logistics before we start…

LSNTAP is recording this training and will post it to their SlideShare account for the LSNTAP.org

Virtual and Remote Pro Bono Legal Services Models:

A Special National Pro Bono Celebration Webinar

October 14, 2015

PresentersDebra JenningsManaging Attorney, Legal Aid of Western Ohio, Inc.

Claudia Johnson LawHelp Interactive Program ManagerPro Bono Net

Phong WongPro Bono Director, Legal Aid Foundation of Los Angeles

Liz Keith (moderator) Program Director, Pro Bono Net

100% Access VisionLSC Tech Summit Report

“Technology can and must play a vital role in transforming service delivery so that all poor people in the United States with an essential civil legal need obtain some form of effective assistance.”

Implicit Assumptions• Continuum of services• Integrated delivery model, cutting across traditional legal aid

and court roles• Anticipates the needs of income-eligible and non-income

eligible individuals

Technology benefitsLegal aid programs•New ways for volunteers to participate, regardless of

location

Pro bono lawyers•Enhanced access to training and support, and new

forms of volunteering

Clients•Expand access for

underserved clients and communities

LEGAL AID OF WESTERN OHIOLIVE CHAT PROJECT

Debra JenningsLegal Aid of Western Ohio, Inc.October 14, 2015

LAWO is funded in part by theLegal Services Corporation (LSC).

The Challenge

7 offices serving 32 countiesin northwest andwest central Ohio

The Challenge (continued)

30 Rural Counties

315,000 persons living at, or below, the Federal Poverty Level in rural counties

How to connect those persons with legal assistance to address their legal needs?

Project Origins

On-site corporate attorney and attorney affinity group pro bono telephone brief advice clinic model

Positive feedback & lessons learned Predictability of contact Personal satisfaction with direct service delivery Interest in exploring like a service from a remote location Untapped potential to establish and formalize on-going

relationships with private bar interested in convenient, predictable volunteer opportunity

Project Goals

Design a legal services delivery system to encourage Ohio’s rural attorneys – particularly those in the transactional bar – to provide pro bono assistance to eligible low-income individuals

Make brief advice and limited legal assistance services accessible to any eligible low-income person with access to an internet connection

Help bridge the justice gap so fewer legal needs go unmet

Project Goals (continued)

Increase & improve legal services to eligible low income persons by: Expanding access to attorney resources to address legal

questions or issues; Providing easy access to direct service legal assistance; Increasing the number of eligible individuals served; Increasing the resources available to pro se litigants.

Project Goals (continued)

Increase efficiency & effectiveness by offering Ohio attorneys located in rural counties: The opportunity to provide pro bono assistance in a scheduled,

predictable, time limited manner; The opportunity to provide pro bono assistance without the need

to travel and its associated time commitment and expense; The opportunity to be exposed to, and learn, an area of the law

which they might otherwise be unfamiliar with; The possibility of expanding substantive areas of practice

through exposure and training.

Project Nuts & Bolts

Volunteer attorneys participate in poverty law substantive law training(s)

Volunteer attorneys participate in an interactive process training: LAWO Case Management System LivePerson Software

Volunteer attorneys communicate availability by opening LiveChat appointments

Project Nuts & Bolts

Legal Aid Line prescreens applicants for issue eligibility, financial eligibility, computer and internet access and comfort level using technology

Legal Aid Line schedules prescreened clients with volunteer attorneys in appointments they have set

Project Nuts & Bolts

Client accesses Live Chat from the Legal Aid Line website on the date and at the time of the client’s scheduled appointment.

After entering information to help the Volunteer Attorney identify the client, the session begins.

Project Nuts & Bolts

The Volunteer Attorney begins the chat from the LivePerson console.

After selecting the client, the session begins.

The session is supported by customizable “canned content” available from the console.

Volunteers are supported by LAWO staff throughout the process.

Project Outcomes

Soft launch phase 6 topics 11 volunteers trained with 6 consistent volunteers Over 80 chats scheduled with 55 persons helped since inception

Project expansion goals Add 2 topics Recruit 6 additional volunteers 8-10 appointments/week

QUESTIONS?THANK YOU!

Debra JenningsLegal Aid of Western Ohio, Inc.October 14, 2015

LAWO is funded in part by theLegal Services Corporation (LSC).

Legal Aid LiveHelp / LiveChat initiatives

Yellow = Projects with law student and/or pro bono attorney staffing modelsMany other states use AmeriCorps*VISTA volunteers at least part-time

Updates or corrections? Email lkeith@probono.net

TIG-funded Iowa Legal Aid LiveHelp initiative

Project Goal ILA & PBN will assess and pilot a new live chat platform for LiveHelp initiatives using the LivePerson Pro software

2015 Activities• Conduct community and product research• Pilot test the new solution on IowaLegalAid• Develop a plan to educate, train and migrate interested states to the new solutionFMI: Eve Ricaurte – ericaurte@iowalaw.org

LHI-ConnectA new way to share and create documents between lawyers

and clients remotely and asynchronously

Claudia JohnsonProgram CoordinatorLawHelp Help Interactive509 396 7372

The Problem

The Solution

LHI Connect

Step 1.• End user finds an interview and answers it.• Agrees to share answers with legal aid group staff for placement with pro

bono lawyer

Step 2. Pro Bono Coordinator• Assigns the answer to a specific lawyer (from assigned lawyers to the

clinic/pro bono drive)

3. Advocate is assigned a case• Notification lets the advocate know they have a shared document in LHI• Advocate can open with SRL interview or Advocate interview

Can be assigned to advocates working in that clinic, drive or project

Advocate can open with either interview(s) used for this Connect/clinic or pro bono drive

Connect Coordinator• Can create events, assign interviews, assign advocates to work as part of

the team staffing the clinic or pro bono drive

LHI Connect access point• All accounts working on a Connect point will have access to it after log in

Additional information• Being piloted in Oklahoma (LASO) for expungement pro bono project

(statewide)

• Evaluation will start in December

• Contra Costa County will use for pre-efiling project (clerks and self help staff personas)

• Open to LHI community tentatively Q2 2016

• Requires well tested interviews

For more informationFor more information on LHI Connect please contact:

Claudia Johnson, LawHelp Interactive

Additional information on the Oklahoma project:

http://www.probono.net/link.cfm?24839

LAFLA/Library Videoconferencing

ProjectExpanding Services through

Library Partnerships and Videoconferencing

35

Project Goal

Enhance Client accessibility and work productivity by bridging geographic barriers between LAFLA’s offices, community libraries and other partners

Components of LAFLA’sVideoconferencing Program

•Partners and Volunteers•Technology•Outreach•Funding•Others

38

LAFLA/Library Videoconferencing Program

LAFLA/PB

LAFLA/PB

PB at office/home PB at Clinic/LAFLA

Library/LAFLA/Orgs

Client at library

Client at SH Center

Client at Clinic/LAFLA

Client at home or Community Org

Library/LAFLA/Orgs

Documents 39

GoTo Meeting

Library Appointment Coordination

41

Levering Technology to Connect Pro Bono Attorneys to Pro Bono Opportunities Through Interactive Trainings

probonotraining.org

Goals of the Institute 1. Create a centralized and more efficient

statewide pro bono training system.

2. Expand pro bono in the state by • increasing access to trainings and • reducing duplicative trainings.

3. Facilitate easier recruitment and support of private sector attorneys by providing an online portal to connect private attorneys and volunteer opportunities.

Legal Services Organizations (LSO)

Pro Bono Attorney

Collaborate to create uniform pro bono trainings.

Pro Bono Attorneys watch trainings and receive a certificate allowing them to volunteer at a

local legal clinic.

Pro Bono Attorneys attend legal clinics and are

immediately able to start volunteering.

LSO

Pro Bono Attorney

LSOLSO

Pro Bono Training Institute

How It Works

How We Can Help You

• Incorporate interactive training methods• Incorporate E-learning best practices• Draft agendas and learning Objectives• Develop training resource materials • Export your training module to

www.probonotraining.org

Training Timeline

LEGAL AID FOUNDATION OF LOS ANGELES

Phong WongPro Bono Director(213) 640-3859pwong@lafla.org

Resources• LSC Tech Summit Report

http://www.lsc.gov/sites/lsc.gov/files/LSC_Tech%20Summit%20Report_2013.pdf

•Colorado Lawyer article – the Virtual Pro Se Clinic Concept http://www.cobar.org/tcl/tcl_articles.cfm?articleid=8527 • LiveHelp replication resources available in http://www.probono.net/statewebsites

• 2014 and 2015 Pro Bono Innovation Fund grant awards http://www.lsc.gov/media-center/press-releases/2014/11-lsc-grantees-awarded-pro-bono-innovation-fund-grant http://www.lsc.gov/media-center/press-releases/2015/2015-

pro-bono-innovation-grant-recipients

Contact Information

• Debra Jennings, djennings@lawolaw.org • Claudia Johnson, cjohnson@probono.net • Phong Wong, pwong@lafla.org• Eve Ricaurte, ericaurte@iowalaw.org • Liz Keith, lkeith@probono.net

THANK YOU FOR ATTENDING TODAY!

More information on additional trainings at www.lsntap.org

Contact Information

Brian Rowe (brianr@nwjustice.org) or via chat on www.lsntap.org

Don’t forget to take our feedback survey!