Niyaz Al BalushiPO Box: 1843 PC 112

Al Amerat - OmanNiyaz.albalushi@orpic.om – niyazb@gmail.com

+968 98966665 and +968 99119109PERSONAL SUMMARY

I am a reliable and persistent person who all times tries to do things in a proper manner. I am a sociable person and self-confident. I feel that I can communicate very well with other member of staff and have the ability to mix easily. Provide initiative and help at any level as well as being resourceful and enthusiastic.

I am a dedicated and motivated person who is committed to his work. I feel that I have the qualification to work in a large organization. I want to progress in a position which offers the job holder the chance to determine his own destiny. In other words where results directly contribute to success of business.

Now looking for a new and challenging managerial or consultancy position, one which will make best use of my existing skills and experience and also further my personal and professional development.

Qualification:

Information Systems Management degree – 2005 – 2007. Bond University, Gold Coast, Brisbane, Australia

Key Skills

Designing Technology Solutions: Significant experience in identifying the customer needs, defining the technology solution and architecture blueprint, assessing the return on investment, managing implementation teams, documenting procedures and in organizing post implementation support.

Project Management: Strong project management skills with experience leading high caliber teams IT Systems administrators on significant IT projects of 6-12 months duration with budgets of $1-2 million.

Communications: Strong written and verbal skills with the ability to connect with participants by identifying and delivering training needs, accessing vendor resources, engaging the audience and communicating in an effective and dynamic manner.

Team Leadership: High levels of energy, drive and business acumen to lead and motivate project teams around IT implementations.

Work Background

Team Leader IT Systems and Data Integrity, Orpic, July 2011 till date.

o Analyzing Customer Needs Presenting technology solutions to Orpic business processes incorporating Server Consolidation, Virtualization, Security, Computing and Storage, Converged Networking, Disaster Recovery, High availability, WAN optimization and Data Centre revamping and consolidation.

o Designing Technology Solutions Assessing the complexity of the IT requirement, designing, documenting and hardware and software infrastructure for projects. Projects included data centres, converged networks, consolidated server farms, and redundant solutions.

o Project Management Working with the end users to “fine tune” requirements including, iterations to creation of Tender document, procurement, briefing implementation teams, documenting vendor negotiations, managing workflows & liaison with channel vendors.

o Team Leadership Managing project teams of up to 10 staff, delegating work, managing work flows, co-ordinating with business users and prioritising urgent issues.

Head of Systems & Infrastructure, ORPC, April 2009 to July 2011. Head of Networks & Infrastructure support, ORPC, September 2007 to

April 2009. Desktop & Infrastructure Administrator, ORC, December 2003 –

September 2005 IT Infrastructure Administrator, ORC, March 2001 – December 2003 Help Desk & Network Administrator, ORC, October 1993 - March 2001 Computer operator/Clerk, NBO, December 1989 - October 1993

Major Projects handled

Title Unifying Mailing System, Active Directory and UC (Orpic)Project Role

Project Manager

Description

After the integration of three companies (ORPC, AOL and OPP) into the new organization Orpic. As part of the vision for the future integrated Orpic IT Infrastructure. The company decided to consolidate of Email system project, this project has been assigned to me to do feasibility study, propose and manage the entire project up to roll-out the total solution.

This project has been tasked to migrate all 3 companies AD directory resources and 1800 mailboxes into a single Microsoft Exchange system.

Deliverables

In particular, the deliverables of the project were:

Centralized Orpic email services that will reduce costs for infrastructure (servers, software, and data centre services), support and maintenance.

Standard email system policy An improved Outlook Web App interface, with premium level

functionality across multiple platforms and browsers An increase in user capacity; the proposed investment will

accommodate 5,000 users for next 3 years. Consolidating all resources such as access to data and email

provides efficiencies operationally and a more productive workforce

One authentication and authorization capability enables better security and access control

Minimal complexity and maximum efficiency once all 3 companies are merged

One company, one identity Reduction in operating cost Improved operational efficiency Increased market awareness for our new brand name Increased staff satisfaction Improved organizational culture

Title Renovation of IT Data CenterProject Role

Project Manager

Description

The project scope was to revamp the existing Server room into a complete Data Centre meeting international standard as per Industry best practices.I have managed the project from its initial stages from gathering the requirement, preparation of scope, tendering, evaluation, awarding and implementation stage.

Title Implementation of IT disaster recoveryProject Role

Project Manager

Description

The scope of the project was to build new data center for disaster recovery proposes for IT systems.The deliverables of the project was to replicate company critical data to a remote centre including financial and operation data.New site was build and linked with fibre optic cables to the main data center and MPLS lines as a redundancy option in case of non-availability of FO cable.Storage to Storage sync replication was configured and additional application were installed.

Title Implementation of VMware solutionProject Role

Project Manager

Description

The scope of the project was to implement virtual infrastructure and migrate physical tower based critical and normal servers to virtual environment.The scope was including scoping, architect and designing the solution and evaluation of the proposals.

Title Unified Communication SystemProject Role

Project Manager

Description

After the merger between Mina Al Fahal & Sohar Refinery, the company was looking for easy and smooth communication between two sites. I have been selected to manage this important project to unify communications systems. The system was rolled out on time without delays and this was the first advanced VoIP solution in Oman in the latest trend in the communication technology that has instant messaging, Voice and Video calls and presence within the company sites (MAF & Sohar) by adding unified communication among e-mail, voice and video messaging to be delivered to a single inbox through software infrastructure.

Title Fiber Connectivity – ORPCProject Role

Lead Senior technical consultant

Description

After the merger between Mina Al Fahal & Sohar Refinery, I have been selected to be part of this significant project of point-to-point dedicated private fiber connectivity enhancement between MAF and Sohar. This includes scoping, architect and designing the solution and evaluation of the proposals. The project completed on time. We accomplished and enhance connectivity between both site to 99% availability compare to the previous situation where the line overall was 50% availability.

Title Web based Terminal server , Firewall & Virus Management system for DCS systems

Project Role

Project Member

Description

The objective of this project was for Firewall and Anti-Virus management system for existing Yokogawa DCS system for core refinery DCS System. The scope of project was to Protect plant processes information system from external and internal attacks. As proprietary systems have evolved to open systems that use other purpose technologies and, in turn, leave control systems exposed to the same viruses, worms and Trojans that impact refinery environments.

Title Extending the corporate NetworkProject Role

Project Member

Description

This project scope was supply, installation, and commissioning of Passive and Active Network components including civil for newly under construction buildings.

Title Revamp and upgrade corporate Network backbone (Multi projects)

Project Role

Project Member

Description

This project scope was upgrade the network backbone from 10/100 Mpbs to 10G with redundancy by installing, and commissioning Active Network components including replacement of multimode fibre optic cable to single mode fast reliable infrastructure to meet the high bandwidth demand by business applications.

Title Access Control System - SRCProject Role

Project Manager

Description

Design and implementation of Access Control System for Mina Al Fahal Refinery premises. In addition of printing and programming the proximity cards for all employees.

Title IT Infrastructure upgradeProject Role

Project Manager

Description

Proposed and implemented the upgrade and consolidation of the existing ORC Mina Al Fahal IT infrastructure. This involved the preparation of RFP, vendor evaluation and selection and implementation monitoring and reporting. Upgradation and consolidation was not just limited to server’s infrastructure but also covered the entire IT data center infrastructure such as Storage, Networking, Network Security and Enterprise Backup. Along with the consolidation/Upgradation of existing IT Infrastructure, we also procured new blade servers.

OTHER PROJECTS HANDLED as PROJECT MANAGER

1. Consolidation of Oracle ERP system between MAF and Sohar Refinery2. Enhancement of Internet facility Bluecoat proxy solution3. Redundancy of Firewalls high availability of Firewalls and Routers4. Active Directory group policies for Sohar Refinery5. Implementation of data recovery system based on double take solution6. Implementation of Sophos and Microsoft Forefront Anti-virus system7. Implementation of Network monitoring System8. Implementation of Storage system HP and Netapps9. Implementation of SCCM and SCOM10. Implementation of Exchange 2007 for ORPC11. Upgradation of Alcatel Telephone system12. Implementation of point-to-point leased lines and ADSL lines13. Implementation of file and print servers

14. Implementation of Windows Update Services for patching Microsoft products

15. Implementation of group policies.

PROFESSIONAL EXPERIENCE

1. Team Leader IT Systems and Data Integrity July 2011 till date OMAN OIL REFINERIES AND PETROLEUM INDUSTRIES COMPANY

My basic Function and Scope is to oversee the design, installation, implementation, operation, maintenance, and support of all computer based information systems of the company. Provides technical leadership for specific functions (e.g., IT Systems architecture, wide area network, database management and telecommunications). Provides supervisory and management support to a project team or work group.

Additionally, managing day to day IT systems operations, processes and IP Phone infrastructure. Bounded with a SLA to maximize system uptime and avoid unplanned shutdown of the critical core systems. System security play a key role in my day to day responsibilities, I have to ensure proper and secure functioning of the computing environment of the company.

Responsibilities also includes solution designing and architectures, deployment, administration, maintenance, installation, patching, monitoring, troubleshooting, securing, disaster recovering, capacity planning, and upgrading of IT systems.

Supervising of preventive maintenance and connection of new hardware and computer equipment by the timely implementation of planned operation procedures, swift and accurate analysis of troubles and the prompt and efficient solution of troubles in a safe and well-organized manner.

Also working as IT technical advisor to Head of Information Technology in developing and building IT Service Level Agreements.

Main Responsibilities/ Job Duties Strategic

Ensuring that IT facilities meet minimum needs of business requirements. Planning, developing and implementing the IT budget, obtaining

competitive prices from suppliers where appropriate, to ensure cost effective.

Participating in the development of IT strategy and confirming that systems delivered are consistent with the proposed strategy.

Compliance with software licensing laws are adhered to. Preparing and monitoring IT department key SLA and KPI. Keeping up to date with the latest technologies Provide technical guidance in the installation and configuration of network

equipment and in resolving user or systems problems. Implement and monitor IT policies and procedures for security and

disaster Recovery.

Operational

Direct, plan, control and supervise activities of Systems & Security section Ensure smooth running of all systems within all company sites. Supervise and maintain network operation and security. Schedule upgrades and security backups of hardware and software

systems Implement and monitor security audit logs and access control practices to

ensure adherence to policies and procedures. Ensure all maintenance, repair and installation work is carried out safely

and in accordance with specific operation procedures. Track and maintain IT assets and resources. Monitor and evaluate system utilization and performance. Maintain and ensure smooth running of Company’s Data Centers. Responsible for procurement, installation and life-cycle maintenance of IT

hardware and operating systems software (includes servers, operating systems and other software).

Provide escalated level two and three technical support. Perform complex software/hardware troubleshooting, patches and re-

installations in cooperation with the IT Support Section and in accordance with established SLAs.

Responsible for monitoring data backups to ensure that they are completed and tested on a regular basis

People Management

Lead and supervise team of technical high caliber contains of IT senior analysts, specialists, system administrator and IT engineers.

Develops and continues staff development plans such as individual development plans, core competencies, job descriptions etc., and appraises subordinates annually.

Conducting one on one weekly meeting with individual staff and section meeting with group.

Identifies training required for IT team and follows it through. Interviews and assesses the potential to the Company of all applicants for

IT Department

2. Head of Systems & Infrastructure April 2009 to July 2011 OMAN REFINERIES AND PETROCHEMICAL COMPANY (ORPC)

My basic Function and Scope was to manage operations of systems, processes and network infrastructure to maximize system uptime and ensure proper and secure functioning of the computing environment of the company. Responsibilities includes solution designing and architectures, deployment, administration, maintenance, installation, patching, monitoring, troubleshooting, securing, disaster recovering, capacity planning, and upgrading of IT systems..Supervising of maintenance and Installation new hardware and minimizes the “down-time” of network and computer equipment by the timely implementation of planned operation procedures, the rapid and correct diagnosis of troubles and the prompt and efficient repair of troubles in a safe and efficient manner.Also provides direction and monitoring of live IT systems operation.

Main Responsibilities/ Job Duties Strategic

Ensuring that IT facilities meet the needs of business requirements. Planning, developing and implementing the IT budget, obtaining

competitive prices from suppliers, where appropriate, to ensure cost effective.

Ensuring that software licensing laws are adhered to. Providing secure access to the network for remote users Ensuring the security of data from internal and external attack Keeping up to date with the latest technologies Maintaining and local and wide area data communications networks

Performing and providing technical guidance in installation and configuration of network equipment and in resolving user or systems problems.

Implementing and monitoring policies and procedures for security and disaster Recovery.

Operational

Directing, planning, controlling and supervising the activities of Systems & Infrastructure section

Ensuring the smooth running of all systems within all company sites. Supervising and maintaining network operation and security. Performing modifications to enhance network operating efficiency and

resolve operating problems. Schedule upgrades and security backups of hardware and software

systems Implementing and monitoring security audit logs and access control

practices to ensure adherence to policies and procedures. Ensuring all maintenance, repair and installation work is carried out

safely and in accordance with specific operation procedures. Track and maintain IT assets and resources. Monitor and evaluate network utilization and performance. Maintain and ensure smooth running of Company’s Data Centers. Responsible for procurement, installation and life-cycle maintenance of

IT hardware and operating systems software (includes servers, networking equipment, operating systems and other software).

Provide escalated technical support. Perform complex software/hardware troubleshooting, patches and re-

installations in cooperation with the IT Support Section and in accordance with established SLAs.

Responsible for monitoring data backups to ensure that they are completed and tested on a regular basis

People Management

Develop and maintain staff development plans such as individual development plans, core competencies, job descriptions etc., and appraises subordinates annually.

Identify training required for IT team and follows it through. Interview and assess the potential to the Company of all applicants for

IT Department.

3. Head of Networks & Infrastructure support September 2007 to April 2009

Basic Function and Scope is to ensure proper and secure functioning of IT systems and networks manage the IT infrastructure, networking facilities, telecommunication services, desktop availability and ensuring communication stability.The main responsibilities include deployment, administration and maintenance of system & software installation, patching, monitoring, troubleshooting, security, disaster recovery, capacity planning, and upgrades in addition, involved in systems design, working with vendors, responsible for the support of end-users and Helpdesk functions besides supervising System Administrators and Helpdesk Staff.Supervising of maintenance and Installs new hardware and minimizes the “down-time” of network and computer equipments by the timely implementation of planned operation procedures, the rapid and correct diagnosis of troubles and the prompt and efficient repair of troubles in a safe and efficient manner.Also provides direction and monitoring of live IT systems operation.

Evaluating user needs and system functionality Ensuring that IT facilities meet the needs of individuals and projects Planning, developing and implementing the IT budget, obtaining

competitive prices from suppliers, where appropriate, to ensure cost effective

Schedule upgrades and security backups of hardware and software systems

Researching and installing new systems Ensuring the smooth running of all ICT systems, including anti-virus

software, print services and email provision Ensuring that software licensing laws are adhered to Providing secure access to the network for remote users Ensuring the security of data from internal and external attack Providing users with appropriate support and advice Managing crisis situations, which may involve complex technical hardware

or software problems Monitoring and training new IT support staff Keeping up to date with the latest technologies Maintain and monitor local and wide area data communications networks

to meet needs of the client Perform or provide technical guidance in the installation and configuration

of network equipment and in resolving user or systems problems

Monitors and evaluates network utilization and performance Performs modifications to enhance network operating efficiency and

ensure operating problems are resolved Designs, develops, installs, back-up and tests new, enhanced, or

purchased database systems Assures compatibility and efficiency of database applications through

ongoing system monitoring and evaluation Prepares and updates data models and develops standards for updating

the data dictionary Implements and monitor policies and procedures for security and disaster

recovery Implements and monitors security audit logs and access control practices

to ensure adherence to policies and procedures Ensures that all maintenance, repair and installation work is carried out

safely and in accordance with specific operation procedures. Acting in place of IT Manager while he away from office.

4. IT PLANNING & PROJECTS 1st September 2007

Information Planning:The basic function of the job is to ensure that the company is effectively using IT to meet its business goals and to enhance its operations. The main areas of focus are on understand key business drivers and then analyzing, planning and developing IT solutions that support the current and future business needs of the company. The incumbent participates in business planning; business needs analysis and business risk assessment. Information planner acts as an in-house consultant working with the various functional heads of the company, providing advice and guidance on how to support the business operations through the effective use of IT.

Project Management:The basic function here is to ensure IT solutions are appropriately developed, cost-effectively implemented and efficiently deployed to meet the business requirements of the company. The main focus is on effective management of both human and material resources at the incumbent’s disposal. The incumbent will effectively lead a team of System Analysts and Project engineers to deliver the required IT solutions and will ensure appropriate polices, standards and procedures are available and are being followed. Project Manager is responsible for motivating and developing the subordinates to acquire the required levels of competency for their jobs.

Responsibilities:

Work closely with departmental and line managers to identify business needs for IT.

Work closely with departmental and line managers to ensure IT solutions are effectively deployed and are meeting the desired objectives.

Defining I.T. strategy for the business, participating in business needs planning & strategy process.

Reviews new developments in technology and reports to management on the relevance and suitability of these technologies to the company.

Develops Information Technology policies and procedures based on the requirements of Company.

Identifying and defining opportunities to simplify, improve or redesign business processes using I.T. solutions

Plan project in order to accomplish its goals or produce the products required within constraints such as time, cost and agreed quality standards.

Prepares IT capital budget and monitors it on an on-going basis to ensure compliance with approved levels of expenditure.

Develop and implement contracts with third parties to deliver IT solutions. Monitor projects progress in terms of the status of the plan and the

budget Identify, define and manage overall project risks and project barriers and

identify strategies and approaches to overcome them. Define and implement the appropriate change management strategy and

plans to ensure that change management concerns are addressed during and after project implementation, as well as to ensure that the project impact is sustainable and supported by the business process owners.

Establish consistent methodologies and standards for IT project management within the organization.

Oversees the implementation of new systems and system upgrades ensuring that key systems criteria and deadlines are adhered to.

Ensure adequate project documentation, including requirement specifications, contracts, schedules, personnel records, project reports, communication (email) records, design specifications, meeting agendas, minutes and status reports.

Disseminate time project status to all stake holders. Prepare staff development plans. Directs and manages the activities of assigned personnel in the Section Performance evaluation

5. Desktop & Infrastructure Administrator December 2003 – September 2005

To provide and manage on an on-going basis the required IT Operational Desktop services and Infrastructure Solutions which are cost effective, efficient, secure and meets the business goals of the company and its operations

Responsibilities:

Responsible for the planning, acquisition, management and operation of all IT infrastructures and all service functions related to its effective operation.

Manages IT Operational Services Desktop section , which provides support on desktop and network systems

Monitor and manage IT resources in terms of performance, security and capacity and report and document trends and findings.

Ensure all IT security mechanisms e.g. Anti-virus systems, patch management etc are installed, functioning and kept up-to-date in line with ISO17799 Policies and Guidelines.

Establishes and maintains IT procedures relevant to Desktop & Infrastructure functions

Ensure that Desktop user fault calls are responded timely and logged to establish knowledge base and for future analysis.

Identify user requirements for new desktop hardware and software and ensure they are acquired, delivered and installed as per ORC standards.

Maintain IT Inventory ensuring availability of key components and systems.

Assist the IT Project and Planning team in implementing new systems and ensuring that support requirements are adhered to.

Reviews new developments in technology and reports to Manager IT on the relevance and suitability of these technologies to the company

Participate in the development of IT policies and procedures based on the requirements of the company.

Ensure execution of all server backups and safe storage of the backups. Evaluate user requests of software’s to ensure compatibility with

standards and security policies. Conduct user training as per requests and section manager’s direction. Participates in preparing IT budget and monitors it on an ongoing basis to

ensure compliance with approved levels of expenditure Develops and maintains staff development plans such as individual

development plans, core competencies, job descriptions etc., and appraises subordinates annually.

6. IT Infrastructure Administrator March 2001 – December 2003

Infrastructure Administrator Identifies Infrastructure needs for the Company's IT applications, communications and tools. Work closely with the IT project team to ensure that the solutions provided are based on well-studied and adequate Infrastructure.

Responsibilities: Establishes and directs the strategic long term goals, budgets, policies

and procedures for Refinery. Determines an organization's long-term systems needs and hardware acquisitions to accomplish the organization's business objectives.

Establishes, plans, and administers the overall policies and goals for the Refinery IT department.

Analyzes the needs of departments and establishes priorities for feasibility studies, systems design and implementation to develop new and/or modify the company's information processing systems

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Tracks and monitors the problem to insure a timely resolution.

Ensuring the Capacity of the IT Infrastructure matches the evolving demands of the business in the most cost-effective and timely manner.

Evaluates information systems and operating procedures. Determines and recommends improvements in current standards and implementation of system changes

Liaises with IT planning and Projects section to facilitate the smooth delivery of adequate infrastructure for new IT solutions.

Works closely with own section and has occasional contact with outside vendors for the purposes of identifying up-to-date IT technologies

Develops, implements, and maintains web-based application systems for an organization. Troubleshoots issues with existing or developed systems, and works with the appropriate resources to resolve them

Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to N. Recommends and schedules repairs. Provides end users support for all LAN- based applications. Installs and configures workstations

Monitors servers, replication, and mail routing. Creates user accounts and maintains security levels on databases. Provides first-level telephone support and troubleshoots.

Monitors existing messaging infrastructure, ensuring proper working order.

Plans, directs, and manages the daily operations of a computer operations department. Establishes department policies and procedures

Develops, plans, and implements the overall strategic goals of an organization's network system. Evaluates and recommends changes to current and future network requirements to meet the organization's needs

Directs, establishes, plans and implements the policies and procedures to support the organization's PC support services. Manages the deployment, maintenance, support and upgrade of servers, desktop PC, hardware, software, operating systems and distributed printers

Installs, configures and maintains organization's network. Builds networks and maintains external and internal web presence, administers the networks.

Perform system backups on its internal and external web network servers. Designs and supports server system(s) and supporting software

Reviews, plans, and evaluates network systems. May troubleshoot network systems and recommend improvements to network. Provide documentation/project tracking and management reporting. Provides tactical and strategic input on overall network planning and related projects

Installs, configures and maintains organization's operating systems. Analyzes and resolves problems associated with server hardware, NT, applications software. Detects, diagnoses, and reports NT related problems on both NT server and NT desktop systems

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups

Manage a team of 3 Helpdesks. Visits multiple websites to gather information for latest technologies. Installs new software releases, system upgrades, evaluates and installs

patches and resolves software related problems. Perform system backups and recovery. Maintains data files and monitors

system configuration to ensure data integrity Reviews, analyzes, and evaluates information technology systems

operations Reviews, analyzes, evaluates, support and maintains refinery

telecommunications system. Develops, and tests of telecommunications software solutions. Provides customer training of the telecommunications features and functionality

Troubleshoots repairs and maintains telecommunications equipment. Completes requests for new service, determines methodology for installing telephone service, and determines appropriateness of moderate equipment changes or modifications.

Develops, implements, and maintains firewall technologies that secure Refinery Internal Network and website. Defines network security issues, develops plans and procedures, and ensures safety and privacy of their newly developed internet and intranet sites. Creates, modifies and deletes user profiles and other access controls. Reviews security logs and violation reports

Develops and maintains company's portal. Performs backups and ensure user accessibility to the site. Monitors site traffic and helps scale site capacity to meet traffic demands performance. Improves the company's efficiency and designs the look and feel for the site

7. Help Desk & Network Administrator October 1993 - March 2001

Help Desk and Network Administrator: Provides help desk facility to the users of the information technology services provided to the end users. Responds to requests to install PC's connect to networks and install new software. Trouble shoots on minor end user problems to provide assistance. Provides training to End Users of desktop products. Supervises the help desk to ensure adequate service levels are maintained.

Defines network requirements for the Company and oversees the development and maintenance of all networking services throughout the Company. Liaises closely with users to ensure that existing networks are operable and well maintained. Controls the operation of all the network services, users data, servers and network operating systems

Responsibilities:

Participated in the analysis, design, and the implementation of the whole Network Infrastructure at the Refinery. The Infrastructure is consisting of 10 Base-T Twisted pair Ethernet using Structured UTP Cat.5 cabling, Cabletron® HUBS using Star topology covering 9 sites linked by Fibre Optic, and FDDI backbone, along with all the necessary Network segmentation and/or bridging design.

Participated in the Design and Implementation of Microsoft® Windows NT 3.51 as the refinery global Network Operating System (NOS). The Network uses TCP/IP and NetBEUI protocols, supports IBM AIX UNIX server connectivity, and IPX/SPX protocol for NOVELL NetWare server connectivity.

Participated in the preparation, installation, and setup of all Refinery NT3.51, NT4.0, and Exchange 4.0 servers.

Supervised the implementation of the corporate and international electronic mailing system at ORC using Microsoft® Exchange Server. The system was integrated with 3 international information providers: REUTERS, PLATT'S oil gram, and Internet Solution Provider GTO. Also supervised the implementation of both Microsoft® Office and Microsoft® Back Office, which are available for all Network users.

Supervised planning, installing, setup, and integrating two Oracle® Workgroup 2000 servers running under Microsoft Windows NT 4.0.

Supervised the implementation and conducted training for MS Server Management System (SMS). SMS is used by the Refinery Help desk for remote troubleshooting and problem solving of all network servers and client workstations, and used by the system administrator for performing "Electronic Push" of any software upgrades as well as monitoring the network traffic and resolving any bottlenecks.

Trained and assisted users during systems implementation. Maintains a list of equipment networked in the Company for the purposes

of inventory and management of technical resources, along with all equipment under repair or out of service and arranges for short-term replacement of equipment to ensure adequate control of Refinery client and server hardware and software in addition to network equipment such as hubs and UTP cables. Maintain record of serial numbers of all PC's, terminals and peripherals in use in the Company.

Installs both hardware and software client and server components for new end users or on the upgrade of desktop systems used in the Refinery.

Physically installs new systems onto the Company servers identifying linkages and necessary interfaces are catered for adequately. Maintains a current knowledge data linkages and techniques to interface and tune Information Technology Systems.

Trouble shoots on desktop and server products to rectify minor network, hardware or software faults.

Performs housekeeping and backups on Company systems to maintain adequate service levels in the Company.

Participated in planning, implementing and managing MIS Help Desk activities, and developed procedures for enhancing users support.

Played major role in upgrading the company's global IT infrastructure to cover 9 campus-wide sites scattered in an area of 1500m2.

Stays abreast of new software releases to ensure an adequate working knowledge of products to provide users with an adequate installation and support service for the approved Company desktop products.

Maintains a current knowledge of related networking technologies in ordered to support modifications and changes to the Company network for both voice and data which reflect technological advances

Plans and defines the networking structure for the Company in conjunction with MIS Manager.

Defining and catering for new users and additions to the network. Ensures that all service levels from the help desk are maintained. Designs

and implements modifications to the help desk facilities and follows up to validate changes as being appropriate to the user community within the Refinery.

Responsibility is held for modifying, controlling and expanding the networks. Determines work methods from alternative existing methods in accordance with policies and professional standards. Maintain integrity of the networks within the Company.

Undertakes basic network tuning, logging on and logging off of users and general network support. Ensures that adequate day to day security features are in place and operable on the Company network according to the Refinery policies.

Keeps track and monitors the network users addressees, and tunes the network and maintains adequate traffic rates to ensure that a good level of networking service is provided to users of the network

Liaises with outside vendors for the repair and maintenance of exiting server/client equipment.

Follows all statutory fire and safety procedures laid down by the Company.

Develops Omani nationals within areas of competence. Undertakes similar or related duties as required.

8. Computer operator/Clerk December 1989 - October 1993 National bank of Oman.

Responsibilities:

Handles user requests including tracking, delivering the services requested

Keeps users fully aware of system status. Provides follow-up on corrective actions taken to remedy abnormal ending

problems. Submits requests for supplies and/or services and maintains media

inventory. Also performs activities involving on-site and off-site backups logs in computer printouts

obtains signatures from users picking up data/outputs answers phone inquiries Obtains information on jobs or printouts.

Academic Qualification & courses:

1) Degree:

Bachelor Degree in Information system from Bond University Australia Enrolled and completed 60% of Master degree in Business and

Information Technology from Bond University Australia

2) Training attended:

Start date

End Date Course description and location

17/8/2008

21/8/2008 Blue Coat Certified Proxy Professional & Administrator

15/3/2008

18/3/2008 Project Management Professional by PMI

23/1/2008

23/1/2008 Using Cobit for IT Governance & IT Assurance (Concept & Practice)

21/1/2008

22/1/2008 ISACA - Asia- Pacific CACS Conference

20/2/2005

20/2/2005 IMS - Conforming to ISO Certification (2005-02)

2/11/2004

2/11/2004 IMS - Documentation Posting

22/06/2003

23/06/2003

Technical Report writing

24/10/2002

24/10/2002

Introduction to Ms Exchange Server 2000

30/03/2002

1/4/2002 Primavera Project Planner for the Enterprise

2/4/2002 3/4/2002 Primavera Project Planner for the Enterprise Advanced Topics

22/09/2001

26/09/2001

Personal Skills Training

23/03/2001

23/03/2001

Yokogawa Exaquantum Administrator Course

2/9/2001 2/9/2002 MCSE MS Windows 2000 track11/1/1998

15/01/1998

Supporting Microsoft systems Management server 1.2 Interconnect Network systems - Abu Dhabi.

23/07/1996

23/07/1996

Installing Internet information server. OHI - Oman.

20/07/1996

22/07/1996

Fundamentals of Microsoft Exchange server OHI - Oman

24/03/1996

27/03/1996

Introduction to Oracle SQL & PL/SQL) Oracle Corporation - Dubai.

2/7/1995 4/7/1995 Special 3 day Microsoft Windows NT Server 3.5 at OHI - Muscat

15/02/1992

26/05/1992

Computer software package at VTI - Muscat.

16/02/1991

21/02/1991

Computer terminal operations at NBO head office - Muscat.

PERSONAL DATA Name Niyaz Ahmed Dadil Al-Bulushi. Date of Birth 21st July 1971. Nationality OmaniID card 02043135 Marital Status MarriedPostal Address PO Box:3568 PC 112Contact #: Off +968 26853773. 7:00 a.m. - 4:00 p.m.

Mobile +968 99119109 and 98966665

E-Mail Niyaz.albalushi@orpc.co.om Niyazb@gmail.com

Languages:

1. Arabic 2. English 3. Balushi