VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick...
Transcript of VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick...
![Page 1: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/1.jpg)
4/10/2018
1
Sponsored by
Change is good . . .You Go First !
SFFMA Fire Chief Development Program
2018‐1
Sponsored by
• 31 years fire service experience
• Harris County Fire Marshal
• Interim EMC for Harris County
• Asst. Chief, Cy‐Fair VFD (retired)
• Guest Instructor, TEEX Municipal School
• TX‐TF1 Logistics Manager
• TEEX Annual School Advisory Board
• Lone Star College Advisory Council
• TX Rural Fire Advisory Council
• 24 years private sector experience
Sponsored by
• Why change things?
• Why do people resist change?
• What is the “change cycle”?
• How to successfully manage change.
![Page 2: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/2.jpg)
4/10/2018
2
Sponsored by
Sponsored by
Sponsored by
![Page 3: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/3.jpg)
4/10/2018
3
Sponsored by
Sponsored by
Sponsored by
![Page 4: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/4.jpg)
4/10/2018
4
Sponsored by
Sources: “Population Change by County: 2000‐2010”. Glenn Hegar Texas Comptroller of Public Accounts, 2015. http://www.texasahead.org/map/rural_areas.php
“The 2015 Millennial Majority Workforce: Study Results”. Elance‐oDesk. October 22, 2014http://www.slideshare.net/oDesk/2015‐millennial‐majority‐workforce
• Only 17%of Texas is rural
• Or is it 70%
• 45%of the workforce are millenials
• A Larger Cohort
• Different Priorities
• The First Digital Natives, Social And Connected
• Less Money to Spend, Encumbered with debt
Sponsored by
Sponsored by
• Only 23%of bosses want to supervise others
• 84%don’t know how to measure performance
• Only 37%of staff know there is a strategic plan
• Only 15%believe change is well‐managed
Source: “Social Knows: Employee Engagement Statistics (August 2011 Edition)”. Elizabeth Lupfer. August 8, 2011 http://www.thesocialworkplace.com/2011/08/08/social‐knows‐employee‐engagement‐statistics‐august‐2011‐edition/
![Page 5: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/5.jpg)
4/10/2018
5
Sponsored by
• About 50%of your team gripes about their job
• About 75% say their boss is the cause of job stress
Source: “The Leader You Don’t Like Doesn’t Like You Either“ by Dan Rockwell, April 19, 2015https://leadershipfreak.wordpress.com/2015/04/19/the‐leader‐you‐dont‐like‐doesnt‐like‐you‐either/
Sponsored by
• Crisis management
• Gap management
• Other reasons
Sponsored by
Managers OfficialsProviders
Source: “From Buddy to Boss: Effective Fire Service Leadership”, by Chase Sargent, 2006.
The Public
![Page 6: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/6.jpg)
4/10/2018
6
Sponsored by Source: adapted from “Event Management: Reactive, Proactive or Predictive?”. Larry Dragich, 2012.
• Anticipate opportunities
• Forecast results
• Strategic Planning
• Respond to failures
• Measure output
• Historic Planning
• Respond to needs
• Measure Outcomes
• Tactical Planning
Sponsored by Source: “From Buddy to Boss: Effective Fire Service Leadership”, by Chase Sargent, 2006.
85%10%
5%
Frontline Members
Operate the System
Improve the System
Create Change
50% 40%
10%
Middle Managers
Operate the System
Improve the System
Create Change
5%
20%
75%
Senior Staff
Operate the System
Improve the System
Create Change
Sponsored by Source: “Building the Right Skill Set”, HCFMO, by Mike Montgomery, 2012.
70%
20%
10%
Frontline Members
Technical
People
Conceptual
40%30%
30%
Middle Managers
Technical
People
Conceptual
10%
50%
40%
Senior Staff
Technical
People
Conceptual
![Page 7: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/7.jpg)
4/10/2018
7
Sponsored by
Sponsored by
• Inertia
• Resistance
• Reaction
Source: NEWTON’S LAWS of MOTION by Georgia Louviere , 10/24/06http://teachertech.rice.edu/Participants/louviere/index.html
Sponsored by
Source: “Sources of Power: How people make decisions”, MIT Press, Cambridge, MA, Gary Klein, © 1998
• Quick size‐up
• Recognize past outcomes
• Decide
• Act
• Evaluate
![Page 8: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/8.jpg)
4/10/2018
8
Sponsored by
GoreFrago
Pence Alleyn
April 1970
Sponsored by
• Changes in procedures and training
• Spent brass
• Traffic stops vs. felony stops
• Arrest procedures
• New protective tools issued to all officers
• Speedloaders
• Standard ammo
• Body armor
Source: “Badges of Honor: 1970‐1979”, California Highway Patrol.© 2015http://www.chp.ca.gov/memorial/newhall.html
Sponsored by
• Changes in procedures and training
• Communications equipment operation
• Crew integrity
• IDLH operating conditions
• New protective tools issued to personnel
• Protective clothing
• Accountability aids
• Thermal Image Camera
Source: “Badges of Honor: 1970‐1979”, California Highway Patrol.© 2015http://www.chp.ca.gov/memorial/newhall.html
![Page 9: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/9.jpg)
4/10/2018
9
Sponsored by Photo By Johnny Hanson / Houston Chronicle
Sponsored by
Sponsored by Source: “The Change Resistant Myth” by Kimberly Alyn, PhD.© 2011http://www.firehouse.com/article/10464224/the‐change‐resistance‐myth?page=2
![Page 10: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/10.jpg)
4/10/2018
10
Sponsored by
Sponsored by
TIME
EXPEC
TATIONS
Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011.
Trigger
New Set Point
Sponsored by
Negative
Positive
Expectation
Expectation
TIME
EXPEC
TATIONS
Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011.
Trigger
New Confidence
![Page 11: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/11.jpg)
4/10/2018
11
Sponsored by
TIME
EXPEC
TATIONS
Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011.
Pinnacle of InflatedExpectations
Trough of Disillusionment
Plateau of Productivity
Slope of EnlightenmentTrigger
Sponsored by
Rejection
Check-out
EXPEC
TATIONS
Trigger
Source: “Change is Good – You Go First”. Montgomery, 2015.
Crisis
Depression
Confusion
AngerDenial
TIME
Sponsored by
EXPEC
TATIONS
Trigger
Source: “Change is Good – You Go First”. Montgomery, 2015.
TIME
![Page 12: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/12.jpg)
4/10/2018
12
Sponsored by
EXPEC
TATIONS
Source: “Change is Good – You Go First”. Montgomery, 2015.
TriggerTrigger
Trigger
TIME
Sponsored by
Sponsored by
Rejection
Check-out
EXPEC
TATIONS
Trigger
Source: “Change is Good – You Go First”. Montgomery, 2015.
Crisis
Depression
Confusion
AngerDenial
TIME
![Page 13: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/13.jpg)
4/10/2018
13
Sponsored by
Sponsored by Source: “Peopleware: Productive Projects and Teams ”. DeMarco, Liste, 1999.
Blindly LoyalAsk no questionsBlindly Loyal
Ask no questions
QuestionersQuestioners
Skeptics“Show Me”Skeptics
“Show Me”
Passive Fence‐Sitters“What’s In It for Me?”Passive Fence‐Sitters“What’s In It for Me?”
OpposedFear of change
OpposedFear of change
OpposedFear of Loss of Power
OpposedFear of Loss of Power
Militantly opposedUndermine & DestroyMilitantly opposed
Undermine & Destroy
Sponsored by
• Point out what is staying the same
• Identify things of value to be preserved
4• Discuss what you believe to be their concerns
• Describe how you will help them to overcome their concerns
3
• Describe the benefits of the future state
• Explain how we will get there ‐‐ together
2• Convey a heightened sense of urgency
• Convey a compelling need for change
1
![Page 14: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/14.jpg)
4/10/2018
14
“Would you tell me, please, which way I ought to go from here?”
“That all depends on where you want to get to,” said the Cat.
“I don’t remember where ---” said Alice.
“Then it really doesn’t matter which way you go,” said the Cat.
Source: “Alice’s Adventures in Wonderland”, Lewis Carroll. 1865.
Sponsored by
HCFMO
Source: “Good to Great”, Jim Collins, © 2005
• Get the RIGHT PEOPLE on the Bus
• Get Everyone in the RIGHT SEAT
• DRIVE
• From time to time, CHECK THE MAP
Sponsored by Source: adapted from the U.S. Coast Guard
![Page 15: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/15.jpg)
4/10/2018
15
Sponsored by
world . . .
be thechange
you wishto see in the
-- gandhi
Sponsored by Change is Inevitable, Growth is Optional . . . Don’t Be a Victim
Sponsored by
![Page 16: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/16.jpg)
4/10/2018
16
Sponsored by
Sponsored by Source: irldefender.files.wordpress.com, 2012.
Sponsored by Source: irldefender.files.wordpress.com, 2012.
![Page 17: VFCA--change is good 2018€¦ · Source: “TOP 12 REASONS WHY PEOPLE RESIST CHANGE”. Rick Torben, 2011. Pinnacle of Inflated Expectations Trough of Disillusionment Plateau of](https://reader033.fdocuments.in/reader033/viewer/2022060511/5f281552c06843211a5c5ee5/html5/thumbnails/17.jpg)
4/10/2018
17
Sponsored by