CASE STUDY

Opening up a whole new world of Managed Services for DS Smith

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As a leading provider of corrugated packaging in Europe and of specialist plastic packaging worldwide, DS Smith is at the head of a highly competitive industry and has grown rapidly by acquisition. It’s serious about differentiating itself through high standards of service, combined with quality and innovation. In fact it’s the only integrated provider to pledge zero waste. It expects these same high standards, quality and innovation from its key partners, and it has found them in Version 1.

DS Smith and Version 1’s partnership began in November 2013 following Version 1’s acquisition of Tieto Corporation’s UK Forest Business. DS Smith was keen to consolidate suppliers, developing key partnerships with selected companies like Version 1 that have the capacity to offer more services and resources. With Version 1 on board, DS Smith now has both the confidence of working with the original team, who created many of its in-house systems, as well as the confidence of

Version 1 – delivering excellence for a global leader in packaging, spanning 25 countries and 21,500 employees

2 www.version1.com

the wider capabilities available from having a full managed services partner, including greater predictability of budget and service level. “Our previous supplier had just two SQL experts, Version 1 has 50,” said Martin Jones, Head of IT Applications Services, DS Smith. “This is the kind of service we need as it allows us to scale up more quickly and pull in additional resources when we need them.”“Working with Version 1 has opened up a professional managed services focus for us. The clarity of service levels, the breadth of services they offer and their large, experienced team means Version 1 has become a key partner for us, supporting many of our mission critical applications.”

“Working with Version 1 has opened up a professional managed services view of the world for us. The clarity of service levels, the breadth of services they offer and their extensive, experienced team means Version 1 have become a key partner for us, supporting many of our most critical applications.”

Martin Jones Group Head of IT Applications Services, DS Smith

What does Version 1 do for DS Smith?

Database managed services and support for ENWIS, a specialist recycling ERP system based on Microsoft Navision used by DS Smith’s Recycling division.

Development and provision of on-going maintenance and support for PMS (a Microsoft based Paper Management System) for DS Smith’s Paper division. Also supports the VB/SQL server underpinning PMS.

Application Support of WITRON, a specialist packaging ERP system used by DS Smith’s Packaging division.

Support of iConnect, a Microsoft BizTalk based integration application that con-nects all four divisions (Recycling, Paper, Packaging and Plastics).

Provision of Microsoft Business Intelligence consulting and solutions to DS Smith’s Packaging division.

Provision of SQL Server database support across the Group.

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Benefits for DS Smith at a glanceconsolidated IT vendor relationships in favour of a full-service partner

access to broader IT skillset from Version 1’s professional managed services team

greater predictability of budget and service level

ability to scale up quickly and access additional resources when needed - essential in its competitive, fast-growing market

To f ind out how Version 1

can transform your

business, contact us:

email : info@version1 .com

www.version1 .com