CASE STUDY

When it comes to driving a high level of quality in its IT partners, Belron has cracked it

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One company holds the top spot as the world’s largest vehicle glass repair and replacement firm: Belron. Best known for its brands like Autoglass in the UK and Ireland and Safelite AutoGlass in the US, the company repairs or replaces around 8,000 windscreens every day and is passionately committed to customer service. It wants to see the same values reflect-ed in the service partners it chooses. Belron International works closely with Version 1, the

partner it’s selected to ensure reliability and performance of its Oracle E-Business Suite and underlying database.

Vincent Andersen, Service Delivery Lead for Group IT at Belron International, says Version 1’s hands-on approach to service manage-ment – including on-site visits from its service delivery manager – gives him the reassurance that Version 1 is hearing directly from its staff

Hands-on Oracle E-Business Suite managed services for the company that replaces 8,000 windscreens every day

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of any challenges they’re having with Oracle, and is committed to making the service the best it can be.

“We work with a lot of service companies, but Version 1 doesn’t just talk the talk when it comes to service improvement, they walk the walk,” Vincent said. “They approach the engagement with us in a way that recognizes that Belron is the customer and they are the supplier, not the other way around. Their engagement with us is at the right level, and they’re providing us with a very high level of service that keeps our users happy. They give me confidence that they’re the right people to work with, and that we could potentially expand their work into other areas.”

“We work with a lot of service companies, but Version 1 doesn’t just talk the talk when it comes to service improvement, they walk the walk. Their engagement with us is at the right level, and they’re providing us with a very high level of service that keeps our users happy. They give me confidence that they’re the right people to work with.”

Vincent Andersen Service Delivery Lead for Group IT at Belron International

What does Version 1 do for Belron?

Business hours support for Oracle E-Business Suite R12 and underlying database

Systems managed by Version 1 support essential business functions including HR self-service options (leave management, expense claims) and finance functions such as raising supplier purchase orders, accounts reconciliation and reporting.

Proactive service management and dedi-cated service delivery manager including on-site visits, monthly and quarterly ser-vice performance reviews, and continually reviewed service improvement plan.

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Benefits for Belron at a glanceguaranteed reliability of Oracle E-Business Suite

face-to-face on-site meetings with technically knowledgeable Service Delivery Manager

business hours Service Level Agreement to protect essential HR and finance functions

confidence in a solid IT partner who has the capabilities to help in other areas

To f ind out how Version 1

can transform your

business, contact us:

email : info@version1 .com

www.version1 .com