Global Conferencing & Communication Solutions

AV Systems Integration & Managed Services:Verrex Capabilities Overview

Company Profile: 68 Years of AV Innovation1Our Commitment to Excellence is Ingrainedin the Culture of our Company

Founded in 1947, Verrex has built over six decades of exper se integra ng, servicing and suppor ng complex AV systems globally, with an approach to superior execu on that has clear advantages to clients.

Superior performance is our hallmark. We are driven by a proprietary quality-management system; detailed design and construc on documenta on; and a clear focus on adop on to deliver reliability, consistency and best-in-class standards regardless of scope, challenges or geography.

With offices serving key corporate hubs including New York, Boston, Houston and Shanghai, Verrex has posi oned its presence, exper se and alliances to deliver innova ve solu ons worldwide.

Our VisionEmpowering a global business community to collaborate and communicate without limita ons.

Our ValuesIntegrity. Know what’s right and do what’s rightPassion. Commit to the pursuit of excellenceInnova on. Create new value & opportuni esAccountability. Take responsibility for ac ons & inac onKnowledge. Keep learning, improving and sharingClient Focus. Be a true partner

Our MissionTo build mutually profitable, long-term rela onships with discerning organiza ons globally through the delivery of superior AV technology solu ons and experiences, by con nuously improving our decades-tested Quality Management System and inspiring our employees’ passion for excellence.

The Verrex Advantage: Why Choose Verrex2Founded in 1947, Our Depth of Knowledge, Client-Centric Approach, and Reputation for Quality is Unrivaled

The Verrex ProcessRefined over six decades, Verrex’s proprietary quality management process breaks down every cri cal hand-off, procedure and ac vity related to a project and service deployment. All processes are documented, mapped andmeasured; all employees receive detailed training and clearly defined responsibili es. This commitment ensures the highest level of quality is repeated regardless of scope, loca on or challenges.

Design and EngineeringVerrex designs systems to serve clients’ workplace strategies and environment. We further engineer systems to work properly, fully ve ng and documen ng system integrity. Verrex’s CAD team provides audiovisual facili es and system drawings required for construc on, as well as specifica ons and signal flow schema cs. Our sophis cated approach synchronizes with construc on and architect teams resul ng in less change orders and delays for our clients. The detail provided within our drawing package is unparalleled in the industry.

Enterprise StandardsClients seeking standardiza on for a single office, full campus, mul ple loca ons or across an en re enterprise rely on Verrex’s approach. Our clientsbenefit from func onal and opera onal consistency represented in custom room templates, technology plans, control system func onality, touch panel layouts and defined standard room types, all customized to individual client culture and needs.

Exper se Developed From the Corporate MarketCommercial Integrator Magazine con nues to name Verrex an industry leader and top integrator to the Corporate market. We have predominantly served this sector for over six decades focused on the cer fica ons, professional development and technical development most relevant to its needs. Other markets requiring the same level of strict quality and a process-driven approach have benefited from the best prac ces Verrex has adopted and implemented for Corporate.

Focus on Adop onThere are no benefits to AV systems that sit idle and underu lized because employees find them problema c, or are simply apprehensive to use due to lack of training or system complexity. Verrex provides managed service solu ons to eliminate challenges in fully adop ng AV technologies. ROI on every system can be fully realized with the added advantages of resource scheduling, onsite staffing, preven ve maintenance or professional services including user adop on programs.

Global ReachLed by its own full-service offices in four of the world’s top metros for global business, Verrex has built an allied network across 40 countries to serve corporate hubs around the world. Unique to any other AV alliance, the Global Allied Network leverages Verrex’s quality management process and broadopera onal experience in regions such as Europe, Asia Pacific and La n America.

Capabilities: Aligned with Client Needs3Design-Build Through Managed Services for the Complete Lifecycle of a Client’s AV Investment

Design DevelopmentOur Designers focus solely on the design process including needs analysis, coordina on with architect and interior design agendas, ini al budge ng, preliminary equipment selec on and defining system requirements. Most beneficial to clients, Verrex Design develops comprehensive drawing packages in-line with architectural and construc on schedules and requirements.

Project ManagementA Project Manager is assigned to each project and is the single point of contact for clients. They a end project mee ngs, supply project melines, submit status reports, coordinate internal resources as well as subcontractors, and,ul mately, lead the execu on process.

Project EngineeringEngineering is our methodical process of ensuring systems integrity. Engineers conduct extensive equipment research, determine viability and verify components will work together to achieve desired results. An in-house CAD team provides dra ing support, depic ng AV schema cs and architectural details in comprehensive system diagrams.

ProcurementVerrex maintains strong rela onships with the industry’s best-in-class manufacturers. Leveraging these rela onships, the group is responsible for obtaining the highest quality, applica on-specific equipment at compe ve costs.

Fabrica onIn-house rack fabrica on allows Verrex to closely monitor quality factors such as proper assembly, wiring and cable iden fica on. Fabrica on Technicians are trained to read and translate system diagrams and to follow strict industry standards as part of Verrex’s mul ple quality-assurance checks.

ProgrammingOur cer fied Programmers have considerable experience in leading control system products such as Crestron and AMX. Programmers coordinate closely with clients and Verrex Design to develop intui ve, user-friendly interfaces to control AV systems and environmental devicessuch as ligh ng.

Quality Assurance & Staging All systems are staged in-house and undergo thorough quality assurance checks prior to leaving the Verrex facility for installa on. Our Technicians stage and test system components to confirm proper func onality and to ensure the system’s intended design has been achieved.

Installa onThe responsibility of providing a complete working system, following proven industry standards, falls to the Verrex Installa on team. InfoComm cer fied, Installers perform detail-cri cal work including structural support for displays, cable riser management, custom AV termina ons and component networking. Once components are in place, the team makes final adjustments to op mize system performance.

Global Managed Services (GMSTM) GMS is a comprehensive suite of services designed to increase usage and decreaseperformance issues related to conferencing and audio visual systems. GMS highlights include global Service Desk support, emergency onsite response, preven ve maintenance visits, codec coverage, managed conferencing solu ons, resourcescheduling, cloud conferencing, service contracts and onsite staffing.

Global Managed Services: Service, Support & Peace of Mind4Solutions That Drive Collaboration Culture

Total Managed ConferencingManaged conferencing solu ons to drive pervasiveness of video conferencing throughout an en re organiza on.

▪ Scheduling (Empower)▪ Call Launch▪ Proac ve Monitoring▪ Concierge Services▪ Comprehensive Repor ng▪ Cloud-based Virtual Mee ng Rooms▪ Audio & Web Conferencing

Onsite StaffingVerrex recruits, trains, manages and mentors its own employees to fill cri cal roles in AV, conferencing, event and produc on support at client loca ons globally.

▪ Customizable Workforce▪ Outsourced AV Service Desk▪ Event Produc on Support▪ Specialized Personnel

Client Care: Maintenance, Serviceand SupportVerrex services and supports AV systems, focused on keeping end users efficient, systems at peak performanceand costs manageable.

▪ 24x7x365 Global AV Service Desk▪ Dedicated Service Desk Agents▪ Centralized Dispatch & Ticke ng▪ Remote Support & Resolu on▪ Service Technician Dispatch▪ Preven ve Maintenance▪ Onsite Event Support▪ Emergency Services▪ Codec Coverage▪ Equipment Repairs, Spares & Consumables

Professional ServicesThe technical and strategic exper se to ensure you have the infrastructure, environment and culture to collaborate successfully.

▪ Network & Infrastructure Analysis & Recommenda ons

▪ Unified Communica ons Strategy▪ User Adop on Programs▪ Trend Analysis

Credentials: A Pledge to Professional Excellence5

Verrex is an InfoComm Diamond Cer fied Audiovisual Solu ons Provider, the highest level of organiza onal recogni on achievable in the ProAV industry. This designa on recognizes Verrex for voluntarily improving quality and professionalism by manda ng employee cer fica on in AV technology.

Cer fied Technology Specialists (CTS)CTS (General)CTS-D (Design)CTS-I (Installa on)

Conferencing Cer fica onsCisco Registered Partner: Premier Cer fied

Cisco ATP (Authorized Technology Provider)

Cisco TelePresence Video Advanced: Field Engineer, Systems Engineer, Account Manager

Polycom Authorized Solu on Advisor: Silver

Polycom Cer fied: Professional Designer, Professional Installer

Polycom Cer fied: Videoconferencing Engineer (CVE)

Polycom ATX Design & Implementa on Cer fied

Polycom Cer fied: Installed Voice, Infrastructure, Video

ClearOne Cer fied: Professional Designer, Professional Installer, Technical Specialist

LifeSize Pro-Partner, Cer fied Sales Professionals

Vidyo Conferencing Essen als Technician Cer fied

Control Systems Programming Cer fica onsCrestron Cer fied Master Programmer

Crestron Cer fied: Commercial Systems Designer, Professional Installer

AMX Cer fied Programmer (ACE)

AMX Cer fied: Designer, Installer

Lutron Cer fied: ProAV, Commercial Ligh ng Design

Extron Cer fied: Advanced AV Technician, Configurable Control Systems

Video & Digital Media Cer fica onsCrestron Digital Media Cer fied: Designer, Engineer, Technician

Chris e MicroTiles Installer Cer fied

Extron Cer fied: Digital Video Interfacing, Digital Signal Transmission, XTP Systems Engineer

Audio/Sound System Cer fica onsBiAmp Audia and AudiaFlex Cer fied

BSS SoundWeb Cer fied

ClearOne Cer fied

Peavey MediaMatrix Cer fied

Symetrix Cer fied Pro - SymNet Composer

Synerge c Audio Concepts (Syn-Aud-Con) Sound System Design

Following are select highlights of organiza onal and staff cer fica ons. Complete lists of Verrex cer fica ons, manufacturer training, awards, recogni on and memberships are available on Verrex.com.

Global Reach: We Think Global and Execute Local6

Unique to any other alliance of AV integrators, ourGlobal Allied Network leverages Verrex’s on-the-ground opera onal experience in regions such as Europe, Hong Kong, Singapore and Shanghai. Incorpora ng this prac cal experience, Verrex is able to direct, advise and collaborate in-region to deliver best-in-class solu ons, tailored specifically to a client’s needs.

Led by its own full-service offices in fourof the world’s top metros for global business, Verrex has built an allied network of systems integrators and service providers across 40 countries to serve corporate hubs around the world.

Case Study: Workplace of the Future 7

GoalsWhen a leading global financial firm planned its new headquarters, AV systems and infrastructure were deemed key enablers for the company’s community-based culture. Set across a sprawling 11 floors of office space, the new facility would create an en rely new approach to teamwork and coopera on — facilita ng informa on sharing across the enterprise, increasing collabora on through powerful virtual communica on tools, and simplifying system usability via bring your own device (BYOD) capabili es. Labeled “the workplace of the future”, the company’s new responsive AV environment would allow the organiza on to be er posi on itself within the dynamically-changing financial services marketplace while reinforcing the firm’s internal branding across its workforce, forging a more vibrant corporate culture.

ChallengesAt the firm’s prior loca on, workplace layout followed a tradi onal format, which included cubicle layouts where only two rooms per department had access to technological capabili es. In addi on to AV scarcity, end users struggled with varying degrees of technical complexity. As a result, the corpora on experienced high technical support volume and low adop on.

Solu onsTo shi its organiza onal culture to a more collabora ve environment, the firm selected Verrex to execute the company-wide AV system design. Integra ng collabora ve capabili es via advanced AV systems across thefacility’s 265 rooms and 11 floors, Verrex coordinated with corporate AV staff and the end user community to deliver the company’s collabora ve vision.

To achieve more effec ve communica ons, Verrex equipped the firm’s 70 new huddle rooms with 42-inch interac ve screens, dedicated PCs with Windows® so ware, and connec ons for both laptops and handheld devices. Designed to facilitate collabora on for groups of up to six people, BYOD capabili es increased the huddle rooms’ usability while reducing requests for maintenance and IT support. As a result, helpdesk calls have been reduced to less than 10 per day. Employees can also conference directly from their devices or use the rooms’ Microso ® Lync or Cisco Jabber solu ons to make HD video calls through a camera linked to the large screen. Within the building’s slightly larger 83 presenta on rooms, which seat four to eight individuals, Verrex placed larger interac ve screens, IPTV distribu on systems using Haivision Furnace technology, and full control from Crestron-enabled touchscreens to manage all aspects of the room’s user-based applica ons. Within the facility’s three dedicated videoconference rooms, Verrex integrated Cisco videoconferencing codecs, tabletop microphones, large 90-inch displays, and touch panels fi ed directly within the table to control the room’s applica ons, lights, and curtains. With simple single-bu on opera on, users can easily select applica ons without turning to AV staff for assistance.

ResultsThe new environment and workplace strategy provided the financial services firm with a broader sense of community and AV system use by opening floor plans and making technology available within every mee ng space across the building. This strategy increased technology adop on rates by improving the user experience, decreased support strain, and improved collabora on and informa on sharing by allowing users to interact directly with content and technology.

A global financial services firm’s new responsive AV environment allows the organiza on to shape its “workplace of the future”

Project Briefs: Solution Highlights8Havas US Headquarters New York, NYAV systems integra on for corporate office build-out including 147 networked-rooms across 7 floors including conference rooms, huddle rooms, screening rooms, employee café, collabora on spaces, mul -purpose rooms and main presenta on room.

Sapient Headquarters Boston, MAAV systems integra on for headquarters build-out including mee ng rooms, (2) town hall/event spaces, (4) 8-seat conference rooms, dedicated video conference room, design center, and employee coffee bar. Addi onal sites: Atlanta, GA; Chicago, IL; Cologne, Germany; Detroit, MI; Houston, TX; London, UK; Miami, FL; Minneapolis, MN; New York, NY; Santa Monica, CA; Toronto, Canada; Shanghai, China

Simpson Thacher Corporate Office Houston, TXAV systems integra on for corporate office reloca on including (2) conference rooms, a triple divisible mul -purpose conference room, and break room. Addi onal sites: Dallas, TX; Hong Kong; London, UK; New York, NY; Palo Alto, CA; Washington, DC;

Duke Kunshan University Campus Shanghai, ChinaAV systems integra on for campus build-out including Conference Center with team rooms, conference rooms, (2) fitness centers, (193) guest rooms, (20) guest suites, lobby, and lounges; Academic Building with auditorium, class rooms, Dean’s suite, event space, seminar rooms, team rooms, student dining, and 14-seat conference room; Faculty Residence with (16) suites, lounges, and fitness center; and Student Dorms with team rooms, café, (48) dorm rooms, and lounges.

Forrester Research Headquarters Cambridge, MAAV systems integra on for headquarters build-out including workshop area, training room, (22) team presenta on rooms, (13) team collabora on rooms, (14) client presenta on rooms, execu ve boardroom, (4) telepresence rooms, (4) project rooms, lobby, and café. Addi onal sites: London, UK; New Delhi, India;New York, NY; San Francisco, CA; Singapore

KPMG Corporate Office Houston, TXAV systems integra on for corporate office upgrades including recep on area, (2) coffee bars,(7) conference rooms, (2) sound masking systems, lobby audio system, (2) way-finder kiosks, and (2) divisible training rooms. Addi onal sites: Cambridge, MA; New York, NY; Sacramento, CA

Harper Collins Headquarters New York, NYAV systems integra on for headquarters build-outincluding boardroom, divisible mul purpose room, public areas, dedicated video conference rooms, presenta on rooms, execu ve offices, and lounges.

Credit Suisse Corporate Office Shanghai, ChinaAV systems integra on for corporate office build-outincluding boardroom, conference rooms, client wai ng areas, client mee ng rooms, breakout areas, dedicated video conference rooms, and public areas.

GAF Headquarters Parsippany, NJAV systems integra on for headquarters build-out including sound masking system, huddle rooms, (21) presenta on rooms, video collabora on roomsincluding dedicated Lync rooms, fitness center, divisible conference room, execu ve boardroom, training rooms, execu ve offices, and atrium with video wall.

Denham Capital Corporate Office Houston, TXAV systems integra on for corporate office build-out including boardroom, conference rooms, lounge, fitness center, war room, trading floor, and dedicated video conference rooms. Addi onal sites: Boston, MA; London, UK

Brother Interna onal Headquarters Bridgewater, NJAV systems integra on for corporate office build-out including sound masking system, huddle rooms, 8-person presenta on rooms, video conference rooms, execu ve boardroom, 12-person conference room, employee café, and (3) training rooms.

Bain Capital Headquarters Boston, MAAV systems integra on for headquarters build-out including (45) conference rooms, (20) medium video-conference rooms, (5) large videoconference rooms, 80-seat execu ve boardroom with control room, trading area, dining room, fitness center, and employee lounges. Addi onal sites: Hong Kong; New York, NY; Shanghai, China; Tokyo, Japan

Project Briefs: Trending9

Huddle RoomsA room designed for spontaneous collabora on, huddle rooms reduce space impact, allow employees to collaborate locally and remotely, and don’t need to be scheduled ahead of me.

Employee Ameni esAV-enhanced office ameni es, such as fitness centers, facilitate employee interac on, support a healthy work/life balance, and provide perks for a rac ng top talent.

Divisible Mul purpose RoomsUnlike room designs dedicated to a single func on, flexibility is the key to divisible mul purpose spaces. The ability to reconfigure a room quickly and easily accommodates a variety of purposes.

Open SpaceFueling the idea that work can happen anywhere, open collabora on spaces provide a flexible environment to encourage a new way of working and new genera on of employees.

Video Collabora on RoomsLync rooms – and other similar solu ons – increase pervasiveness of video throughout an organiza on by making video as easy to use as an employee’s own desktop or mobile phone.

Corporate Digital SignageImproved pixel density allows for close-up interac on and engagement, ushering corporate digital signage out of the video/image-only realm and into detailed informa ve messaging.

Project Photos: Inspiration10HavasMain Presenta on Room (New York, NY)

Project Photos: Inspiration11Latham & Watkins LLPPresenta on Room (Hong Kong)

Project Photos: Inspiration12GAFAtrium (Parsippany, NJ)

Project Photos: Inspiration13Global Financial Services FirmMul purpose & Event Space (Boston, MA)

Project Photos: Inspiration14HavasVideo Collabora on Room (New York, NY)

Connect with Verrex15Empowering a Global Business Community to Collaborate & Communicate Without Limita ons™ - Learn more at Verrex.com

New YorkCorporate & Global HeadquartersMountainside, NJ 07092 USA+1 908 232 7000

BostonNew England & CanadaWilmington, MA 01887 USA+1 978 657 8030

HoustonSouthwest US & La n AmericaHouston, TX 77031 USA +1 713 402 1960

ShanghaiAsia PacificShanghai, P.R. China+86 21 2226 5038

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