Vanson Bourne Data Summary: Shadow IT - BDMs

Shadow ITBDM Data Summary

22nd July 2014

Intelligent Market Research

Is “shadow IT” happening? Where is “shadow IT” happening?

For those business decision-makers whose departments engage in “shadow IT”, the most

commonly sourced/commissioned products and services are application software (52%) and

servers (47%). Close to two fifths also source or commission IT security software/hardware

(39%) and application development (38%) (page 7).

Of those respondents in departments where “shadow IT” is happening, 99% have been doing

this for six months or more, with around two thirds (67%) doing so for more than two years

(page 5). Around seven in ten (71%) of these respondents also expect their involvement with

“shadow IT” to increase in the next two years, with only 4% expecting this to slightly decrease

(page 7).

Around a third (32%) of respondents whose departments are not currently engaging in

“shadow IT” report that other departments in their organisation are doing so. For those

where it is also not happening in other departments in their organisation, over one in ten

(13%) expect “shadow IT” to happen in their organisation in the near future (page 12).

For respondents whose own departments are not currently participating in “shadow IT” but

have other departments in their organisation who are, or who expect “shadow IT” to happen

in their organisation in the near future, around six in ten (59%) might adopt “shadow IT” in

their department in the next two years, and a quarter (25%) say this will happen (page 13).

Almost two in five surveyed business decision-makers from departments engaging in

“shadow IT” report that the main people driving this in their department is the head of the

department (38%) or other senior members of staff (38%) (page 10). Over half (55%) of

respondents from organisations where “shadow IT” is occurring also report that the majority

of other departments in their organisation are engaging in “shadow IT” (page 11).

Client services and relationship management (34%) and operations (34%) are the two

departments where respondents in organisations engaging in “shadow IT” report that it is

most commonly happening (page 15).

Client services and relationship management (41%) and operations (34%) are also the

departments most expected to engage in “shadow IT” by those respondents in departments

where it is not happening right now but is (or is likely to) in the organisation (page 21).

Although client services and operations are the departments where “shadow IT” is most likely

to be happening, respondents in organisations where some departments, including their

own, are engaging in “shadow IT” report that business direction and strategy (36%) and

finance (27%) are the departments where “shadow IT” is most prevalent (page 18).


02 | Vanson Bourne - Shadow IT - BDM Data Summary

Why is “shadow IT” happening?

Around six in ten surveyed business decision-makers agree that “shadow IT” can free up the

IT department’s time (61%) and allow business departments to be more productive (57%)

and efficient (57%). Fewer than four in ten (36%) agree that organisations should restrict

“shadow IT” and only 34% agree that “shadow IT” poses a risk to the organisation’s IT security

(page 24).

Almost six in ten (57%) respondents in departments where “shadow IT” is already occurring

report that one of the main reasons that their department chooses to commission and

source IT products and services outside of the IT department is because it is quicker, and

48% say that they are more likely to be able to get the products and services they actually

need and want. Around two in five feel that “shadow IT” is easier (41%) and feel that they

understand their own IT needs better than the IT department does (41%) (page 6).

Mirroring this, around two thirds (63%) of respondents whose departments do not currently

engage in “shadow IT”, but expect to in the next two years, say that one of the main reasons

that they would commission and source core IT products and services outside the IT

department is because it would be quicker. Furthermore, over half feel that they would be

able to get the products and services they actually want (56%) and that they have a better

understanding of their individual IT needs than the IT department (52%) (page 14).



Contents



5 How long has your department been commissioning and sourcing core IT products/services

outside the IT department?

6 What are the main reasons behind why your department has commissioned and sourced core IT

products and services outside of the IT department?

7-8 Which of the following core IT products/services have you commissioned and sourced

outside of the IT department?

9 In the next two years, how do you expect the amount of core IT products you

commission and source outside of the IT department to change?

10 Who is most driving "shadow IT" in your department?

11 How many other departments in your organisation do you believe commissions and sources

core IT products/services without the IT department?

12 You have said that only the IT department is commissioning and sourcing core IT

products/services for your department at present. Is "shadow IT" occurring in other departments

in your organisation?

13 In your opinion, will "shadow IT" happen in your department in the next two years?

14 What would be the main reasons behind why your department would commission and source

core IT products and services outside of the IT department?

15-17 To your knowledge, in which other departments in your organisation is "shadow IT" happening?

18-20 In which business department is "shadow IT" most prevalent?

21-23 In which departments in your organisation do you imagine "shadow IT" is/would be most likely

to happen?

24 To what extent do you agree with the following statements? Combination grid showing

those responses rated '4' and '5 - strongly agree' i.e. agree

25 To what extent do you agree with the following statements? "Shadow IT" poses a significant risk

to the organisation's IT security

26 To what extent do you agree with the following statements? "Shadow IT" means departments

can work more efficiently

27 To what extent do you agree with the following statements? "Shadow IT" could free up the IT

department's time

28 To what extent do you agree with the following statements? Organisations should restrict

"shadow IT"

29 To what extent do you agree with the following statements? "Shadow IT" allows departments to

be more productive

Demographics

30 How many employees does your organisation have in the UK/US?

31 Within which sector is your organisation?

32-34 In which one of these functional areas are you primarily employed within your organisation?

35 Does your department commission and source core IT products/services, outside of the IT

department (e.g. devices for employees, hardware, software etc.)?

How long has your department been commissioning and sourcing core IT products/services outside the IT department?

Total UK US

Base: respondents whose departments have been commissioning/sourcing IT

products/services outside of the IT department (page 35)

Two years or more 67% 60% 72%

Between six months and two years 32% 38% 28%

Less than six months 1% 2% 0%

Base 111 53 58

Base: Base: respondents whose departments have been commissioning/sourcing

IT products/services outside of the IT department (page 35)

Two years or more 67% 64% 70%

Between six months and two years 32% 36% 28%

Less than six months 1% 0% 2%

Base 111 61 50


1001-3000employees

More than 3000 employeesTotal

Base: Base: respondents whose departments have been commissioning/sourcing


Financialservices

ManufacturingTotal Retail, distribution and transport

Other commercial sector

Two years or more 67% 73% 50% 71% 73%

Between six months and two years 32% 27% 50% 26% 27%

Less than six months 1% 0% 0% 3% 0%

Base 111 22 28 31 30


What are the main reasons behind why your department has commissioned and sourced core IT products and services outside of the IT department?

Total UK US



It is quicker 57% 57% 57%

We are more likely to get the products/services we need/want 48% 55% 41%

It is easier 41% 40% 43%

We understand our own IT needs better than the IT department 41% 45% 36%

It is cheaper 36% 30% 41%

It gives us greater ownership over the IT we use in the department 27% 23% 31%

We have technology experts in the team, therefore we do not need the IT department for all IT products/services 16% 17% 16%

Other (please specify) 0% 0% 0%

Base 111 53 58

Total1001-3000 employees



It is quicker 57% 56% 58%

We are more likely to get the products/services we need/want 48% 49% 46%

It is easier 41% 41% 42%


It is cheaper 36% 30% 44%

It gives us greater ownership over the IT we use in the department 27% 34% 18%



Base 111 61 50

More than 3000 employees

TotalFinancialservices



Retail, distribution and transport


It is quicker 57% 55% 68% 58% 47%

We are more likely to get the products/services we need/want 48% 50% 43% 48% 50%

It is easier 41% 45% 43% 29% 50%

We understand our own IT needs better than the IT department 41% 32% 46% 39% 43%

It is cheaper 36% 41% 46% 26% 33%

It gives us greater ownership over the IT we use in the department 27% 14% 25% 32% 33%

We have technology experts in the team, therefore we do not need the IT department for all IT products/services 16% 5% 14% 16% 27%

Other (please specify) 0% 0% 0% 0% 0%

Base 111 22 28 31 30

Manufacturing


Which of the following core IT products/services have you commissioned and sourced outside of the IT department?

Total UK US



Application software (on-premise or cloud-based) 52% 55% 50%

Servers 47% 36% 57%

Devices for employees to use for work purposes (BYOD) 41% 40% 41%

IT security software/hardware 39% 40% 38%

Application development 38% 42% 34%

Other infrastructure hardware 32% 36% 28%

Other software (on-premise or cloud-based) 32% 30% 33%

Other XaaS cloud-based services 21% 23% 19%

Communications services of any kind 16% 17% 16%


Base 111 53 58




Application software (on-premise or cloud-based) 52% 52% 52%

Servers 47% 49% 44%

Devices for employees to use for work purposes (BYOD) 41% 46% 34%

IT security software/hardware 39% 38% 40%

Application development 38% 44% 30%

Other infrastructure hardware 32% 31% 32%

Other software (on-premise or cloud-based) 32% 31% 32%

Other XaaS cloud-based services 21% 21% 20%

Communications services of any kind 16% 13% 20%


Base 111 61 50



Which of the following core IT products/services have you commissioned and sourced outside of the IT department? Ctd.

Total Manufacturing



Application software (on-premise or cloud-based) 52% 64% 54% 52% 43%

Servers 47% 50% 50% 42% 47%

Devices for employees to use for work purposes (BYOD) 41% 27% 43% 45% 43%

IT security software/hardware 39% 27% 50% 29% 47%

Application development 38% 9% 39% 48% 47%

Other infrastructure hardware 32% 36% 36% 19% 37%

Other software (on-premise or cloud-based) 32% 32% 46% 16% 33%

Other XaaS cloud-based services 21% 9% 21% 16% 33%

Communications services of any kind 16% 9% 4% 26% 23%


Base 111 22 28 31 30

Financialservices




In the next two years, how do you expect the amount of core IT products you commission and source outside of the IT department to change?

Total US



We expect the amount to significantly increase 23% 13% 31%

We expect the amount to slightly increase 49% 42% 55%

We expect the amount we commission and source to remain the same 22% 34% 10%

We expect the amount to slightly decrease 4% 6% 2%

We expect the amount to significantly decrease 0% 0% 0%

Not sure 4% 6% 2%

Base 111 53 58

Total



We expect the amount to significantly increase 23% 23% 22%

We expect the amount to slightly increase 49% 54% 42%

We expect the amount we commission and source to remain the same 22% 16% 28%

We expect the amount to slightly decrease 4% 7% 0%

We expect the amount to significantly decrease 0% 0% 0%

Not sure 4% 0% 8%

Base 111 61 50

1001-3000employees


Total Manufacturing



We expect the amount to significantly increase 23% 18% 18% 26% 27%

We expect the amount to slightly increase 49% 45% 54% 45% 50%

We expect the amount we commission and source to remain the same 22% 32% 29% 16% 13%

We expect the amount to slightly decrease 4% 5% 0% 6% 3%

We expect the amount to significantly decrease 0% 0% 0% 0% 0%

Not sure 4% 0% 0% 6% 7%

Base 111 22 28 31 30

Financialservices



UK


Who is most driving "shadow IT" in your department?

Total US



The head of the department 38% 38% 38%

Senior member(s) of staff 38% 36% 40%

A dedicated technology person in the department 18% 19% 17%

Staff in the department 5% 4% 5%

Member of staff that are on a technology workgroup 2% 4% 0%


Base 111 53 58

Total



The head of the department 38% 39% 36%

Senior member(s) of staff 38% 38% 38%

A dedicated technology person in the department 18% 18% 18%

Staff in the department 5% 2% 8%

Member of staff that are on a technology workgroup 2% 3% 0%


Base 111 61 50

1001-3000employees


Total Manufacturing



The head of the department 38% 23% 36% 48% 40%

Senior member(s) of staff 38% 68% 32% 26% 33%

A dedicated technology person in the department 18% 5% 25% 19% 20%

Staff in the department 5% 0% 4% 6% 7%

Member of staff that are on a technology workgroup 2% 5% 4% 0% 0%


Base 111 22 28 31 30

Financialservices



UK


How many other departments in your organisation do you believe commissions and sources core IT products/services without the IT department?

Total US



Very few 16% 21% 12%

Less than half 27% 26% 28%

The majority 38% 30% 45%

Nearly all 7% 8% 7%

All departments 10% 11% 9%

Don't know 2% 4% 0%

Base 111 53 58

Total



Very few 16% 18% 14%

Less than half 27% 31% 22%

The majority 38% 33% 44%

Nearly all 7% 7% 8%

All departments 10% 11% 8%

Don't know 2% 0% 4%

Base 111 61 50

1001-3000employees


Total Manufacturing



Very few 16% 14% 14% 19% 17%

Less than half 27% 27% 36% 29% 17%

The majority 38% 45% 39% 26% 43%

Nearly all 7% 9% 4% 6% 10%

All departments 10% 5% 7% 13% 13%

Don't know 2% 0% 0% 6% 0%

Base 111 22 28 31 30

Financialservices



UK


You have said that only the IT department is commissioning and sourcing core IT products/services for your department at present. Is "shadow IT" occurring in other departments in your organisation?

Total US

Base: respondents whose departments have not been commissioning/sourcing


Yes, in the majority of departments 4% 0% 9%

Yes, but in less than half of departments 11% 11% 12%

Yes, but in very few departments 17% 19% 15%

No, but I expect it will happen in the near future 13% 16% 9%

No, and I do not expect it to happen any time soon 32% 35% 29%

Don't know 23% 19% 26%

Base 71 37 34

Total



Yes, in the majority of departments 4% 10% 0%

Yes, but in less than half of departments 11% 10% 12%

Yes, but in very few departments 17% 24% 12%

No, but I expect it will happen in the near future 13% 14% 12%

No, and I do not expect it to happen any time soon 32% 31% 33%

Don't know 23% 10% 31%

Base 71 29 42

1001-3000employees


Total Manufacturing



Yes, in the majority of departments 4% 13% 0% 0% 0%

Yes, but in less than half of departments 11% 8% 12% 6% 21%

Yes, but in very few departments 17% 13% 18% 19% 21%

No, but I expect it will happen in the near future 13% 8% 12% 19% 14%

No, and I do not expect it to happen any time soon 32% 29% 53% 25% 21%

Don't know 23% 29% 6% 31% 21%

Base 71 24 17 16 14

Financialservices



UK

In your opinion, will "shadow IT" happen in your department in the next two years?

Total UK US

Base: respondents whose own departments are not engaging in "shadow IT" but

have other departments in their organisation that are, or expect "shadow IT" to

happen in the near future (page 12)

Yes 25% 12% 40%

Maybe 59% 71% 47%

No 16% 18% 13%

Base 32 17 15




Yes 25% 29% 20%

Maybe 59% 53% 67%

No 16% 18% 13%

Base 32 17 15


1001-3000employees





Financialservices



Yes 25% 60% 14% 0% 13%

Maybe 59% 30% 57% 86% 75%

No 16% 10% 29% 14% 13%

Base 32 10 7 7 8


What would be the main reasons behind why your department would commission and source core IT products and services outside of the IT department?

Total UK US

Base: respondents who think "shadow IT" will happen in their department in the

next two years (page 13)

It would be quicker 63% 64% 62%

We would be more likely to get the products/services we need/want 56% 36% 77%


It would be easier 41% 21% 62%

It would be cheaper 37% 29% 46%

It would give us greater ownership over the IT we use in the department 33% 36% 31%



Base 27 14 13




It would be quicker 63% 64% 62%

We would be more likely to get the products/services we need/want 56% 64% 46%


It would be easier 41% 43% 38%

It would be cheaper 37% 21% 54%

It would give us greater ownership over the IT we use in the department 33% 36% 31%



Base 27 14 13







It would be quicker 63% 67% 60% 50% 71%

We would be more likely to get the products/services we need/want 56% 67% 60% 33% 57%

We understand our own IT needs better than the IT department 52% 56% 80% 33% 43%

It would be easier 41% 67% 40% 17% 29%

It would be cheaper 37% 33% 60% 50% 14%

It would give us greater ownership over the IT we use in the department 33% 33% 20% 17% 57%

We have technology experts in the team, therefore we do not need the IT department for all IT products/services 15% 33% 20% 0% 0%


Base 27 9 5 6 7

Manufacturing


To your knowledge, in which other departments in your organisation is "shadow IT" happening?

Total UK US

Base: respondents in organisations where some departments, including their own,

are engaging in "shadow IT", but not all departments (page 11)

Client services/relationship management 34% 36% 32%

Operations 34% 24% 42%

HR/training 29% 33% 25%

Marketing 29% 20% 36%

Engineering 28% 29% 26%

Logistics/supply chain/transport/fleet 27% 27% 26%

Business direction and strategy 26% 24% 26%

Facilities/property 26% 22% 28%

Sales 24% 27% 23%

Finance 22% 22% 23%

Quality control 22% 13% 30%

Design/R&D 18% 16% 21%

Purchasing/procurement 15% 11% 19%

Health and safety 13% 13% 13%

Legal 13% 11% 15%

Risk/fraud/compliance/governance 13% 13% 13%

Production/manufacturing 11% 16% 8%

Property 8% 2% 13%

Trading/merchandising/retail shop floor 7% 7% 8%

*Other department not listed here (please specify) 2% 4% 0%

Base 98 45 53


To your knowledge, in which other departments in your organisation is "shadow IT" happening? Ctd

Total1001-3000employees











Sales 24% 15% 36%

Finance 22% 24% 20%


Design/R&D 18% 13% 25%



Legal 13% 11% 16%



Property 8% 7% 9%


Other department not listed here (please specify) 2% 2% 2%

Base 98 54 44



To your knowledge, in which other departments in your organisation is "shadow IT" happening? Ctd

TotalFinancial services





Client services/relationship management 34% 29% 46% 20% 38%

Operations 34% 29% 42% 32% 31%

HR/training 29% 19% 27% 28% 38%

Marketing 29% 24% 38% 32% 19%

Engineering 28% 29% 38% 12% 31%

Logistics/supply chain/transport/fleet 27% 19% 19% 36% 31%

Business direction and strategy 26% 29% 23% 16% 35%

Facilities/property 26% 24% 27% 28% 23%

Sales 24% 19% 38% 12% 27%

Finance 22% 19% 12% 32% 27%

Quality control 22% 14% 23% 32% 19%

Design/R&D 18% 14% 31% 8% 19%

Purchasing/procurement 15% 19% 15% 16% 12%

Health and safety 13% 14% 19% 12% 8%

Legal 13% 19% 4% 12% 19%

Risk/fraud/compliance/governance 13% 14% 8% 16% 15%

Production/manufacturing 11% 5% 15% 12% 12%

Property 8% 14% 4% 4% 12%

Trading/merchandising/retail shop floor 7% 0% 0% 16% 12%

Other department not listed here (please specify) 2% 5% 0% 4% 0%

Base 98 21 26 25 26

Manufacturing


In which business department is "shadow IT" most prevalent?

Total UK US


are engaging in "shadow IT", but not all departments (sheet 6). Respondents only

saw answers they selected on page 15-17


Base 25 11 14


Base 33 16 17 Design/R&D 6% 14% 0%

Base 18 7 11


Base 27 13 14


Base 25 10 15

Finance 27% 20% 33%

Base 22 10 12


Base 13 6 7


Base 28 15 13

Legal 15% 20% 13%

Base 13 5 8


Base 26 12 14


Base 28 9 19


Base 33 11 22


Base 11 7 4

Property 0% 0% 0%

Base 8 1 7


Base 15 5 10


Base 22 6 16


Base 13 6 7

Sales 4% 8% 0%

Base 24 12 12


Base 7 3 4

Other 50% 50% -

Base 2 2 0

Don't know 7% 7% 8%

Base 98 45 53


In which business department is "shadow IT" most prevalent? Ctd







Base 25 12 13


Base 33 14 19

Design/R&D 6% 14% 0%

Base 18 7 11


Base 27 13 14


Base 25 12 13

Finance 27% 31% 22%

Base 22 13 9


Base 13 5 8


Base 28 13 15

Legal 15% 33% 0%

Base 13 6 7


Base 26 16 10


Base 28 14 14


Base 33 19 14


Base 11 3 8

Property 0% 0% 0%

Base 8 4 4


Base 15 9 6


Base 22 11 11


Base 13 6 7

Sales 4% 0% 6%

Base 24 8 16


Base 7 4 3

Other 50% 100% 0%

Base 2 1 1

Don't know 7% 4% 11%

Base 98 54 44


In which business department is "shadow IT" most prevalent? Ctd





Retail, distribution and transpor

Other commercial sectorManufacturing


Base 25 6 6 4 9


Base 33 6 12 5 10

Design/R&D 6% 0% 13% 0% 0%

Base 18 3 8 2 5

Engineering 15% 33% 0% 0% 25%

Base 27 6 10 3 8


Base 25 5 7 7 6

Finance 27% 0% 0% 50% 29%

Base 22 4 3 8 7


Base 13 3 5 3 2

HR/training 11% 0% 0% 14% 20%

Base 28 4 7 7 10

Legal 15% 25% 0% 33% 0%

Base 13 4 1 3 5


Base 26 4 5 9 8

Marketing 14% 20% 20% 0% 20%

Base 28 5 10 8 5

Operations 18% 50% 9% 0% 25%

Base 33 6 11 8 8


Base 11 1 4 3 3

Property 0% 0% 0% 0% 0%

Base 8 3 1 1 3


Base 15 4 4 4 3


Base 22 3 6 8 5


Base 13 3 2 4 4

Sales 4% 0% 10% 0% 0%

Base 24 4 10 3 7

Trading/merchandising/retail shop floor 0% - - 0% 0%

Base 7 0 0 4 3

Other 50% 100% - 0% -

Base 2 1 0 1 0

Don't know 7% 10% 4% 8% 8%

Base 98 21 26 25 26


In which departments in your organisation do you imagine "shadow IT" is/would be most likely to happen?

Total UK US






Finance 31% 29% 33%



Design/R&D 28% 24% 33%





Legal 19% 6% 33%







Sales 13% 12% 13%

Property 9% 6% 13%

*Other department not listed here (please specify) 3% 0% 7%

Base 32 17 15

*Other department not listed here (please specify): Not sure


In which departments in your organisation do you imagine "shadow IT" is/would be most likely to happen? Ctd







Finance 31% 35% 27%



Design/R&D 28% 41% 13%





Legal 19% 29% 7%







Sales 13% 18% 7%

Property 9% 18% 0%

Other department not listed here (please specify) 3% 0% 7%

Base 32 17 15



In which departments in your organisation do you imagine "shadow IT" is/would be most likely to happen? Ctd

TotalFinancial services







Operations 34% 70% 29% 29% 0%

Finance 31% 20% 43% 43% 25%



Design/R&D 28% 50% 43% 0% 13%

Engineering 28% 30% 57% 29% 0%

HR/training 28% 40% 14% 57% 0%

Marketing 25% 60% 14% 0% 13%


Legal 19% 30% 14% 29% 0%







Sales 13% 30% 0% 0% 13%

Property 9% 20% 14% 0% 0%

Other department not listed here (please specify) 3% 0% 0% 0% 13%

Base 32 10 7 7 8

Manufacturing


To what extent do you agree with the following statements?Combination grid showing those responses rated '4' and '5 - strongly agree' i.e. agree

Total US

Base: all respondents

"Shadow IT" could free up the IT department's time 61% 55% 67%

"Shadow IT" allows departments to be more productive 57% 55% 59%

"Shadow IT" means departments can work more efficiently 57% 56% 57%

Organisations should restrict "shadow IT" 36% 36% 36%

"Shadow IT" poses a significant risk to the organisation's IT security 34% 32% 35%

Base 200 100 100

Total


"Shadow IT" could free up the IT department's time 61% 65% 57%

"Shadow IT" allows departments to be more productive 57% 61% 53%

"Shadow IT" means departments can work more efficiently 57% 61% 52%

Organisations should restrict "shadow IT" 36% 38% 34%

"Shadow IT" poses a significant risk to the organisation's IT security 34% 33% 34%

Base 200 99 101

1001-3000employees


Total Manufacturing


"Shadow IT" could free up the IT department's time 61% 47% 70% 62% 65%

"Shadow IT" allows departments to be more productive 57% 47% 65% 55% 62%

"Shadow IT" means departments can work more efficiently 57% 49% 61% 60% 56%

Organisations should restrict "shadow IT" 36% 33% 43% 28% 40%

"Shadow IT" poses a significant risk to the organisation's IT security 34% 24% 43% 28% 38%

Base 200 49 46 53 52

Financialservices



UK


To what extent do you agree with the following statements?"Shadow IT" poses a significant risk to the organisation's IT security

Total US


1 – strongly disagree 8% 7% 9%

2 19% 12% 25%

3 40% 49% 31%

4 24% 25% 22%

5 – strongly agree 10% 7% 13%

Average 3.09 3.13 3.05

Base 200 100 100

Total



2 19% 20% 17%

3 40% 38% 42%

4 24% 22% 25%


Average 3.09 3.08 3.10

Base 200 99 101

1001-3000

employees

More than 3000

employees

Total Manufacturing


1 – strongly disagree 8% 12% 2% 11% 6%

2 19% 10% 22% 21% 21%

3 40% 53% 33% 40% 35%

4 24% 16% 35% 15% 29%

5 – strongly agree 10% 8% 9% 13% 10%

Average 3.09 2.98 3.26 2.98 3.15

Base 200 49 46 53 52

Financial

services

Retail, distribution

and transport

Other commercial

sector

UK


To what extent do you agree with the following statements?"Shadow IT" means departments can work more efficiently

Total US



2 6% 6% 6%

3 33% 31% 35%

4 40% 44% 36%


Average 3.58 3.48 3.68

Base 200 100 100

Total



2 6% 7% 5%

3 33% 29% 37%

4 40% 40% 40%


Average 3.58 3.68 3.49

Base 200 99 101

1001-3000

employees

More than 3000

employees

Total Manufacturing



2 6% 6% 2% 6% 10%

3 33% 39% 30% 30% 33%

4 40% 39% 46% 36% 40%

5 – strongly agree 17% 10% 15% 25% 15%

Average 3.58 3.41 3.61 3.72 3.58

Base 200 49 46 53 52

Financial

services

Retail, distribution

and transport

Other commercial

sector

UK


To what extent do you agree with the following statements?"Shadow IT" could free up the IT department's time

Total US



2 5% 9% 1%

3 32% 34% 29%

4 38% 39% 37%


Average 3.74 3.58 3.90

Base 200 100 100

Total



2 5% 5% 5%

3 32% 30% 33%

4 38% 39% 37%


Average 3.74 3.85 3.63

Base 200 99 101

1001-3000employees


Total Manufacturing



2 5% 12% 7% 2% 0%

3 32% 39% 22% 34% 31%

4 38% 29% 43% 32% 48%

5 – strongly agree 23% 18% 26% 30% 17%

Average 3.74 3.49 3.85 3.87 3.75

Base 200 49 46 53 52

Financialservices



UK


To what extent do you agree with the following statements?Organisations should restrict "shadow IT"

Total US



2 20% 18% 21%

3 37% 42% 32%

4 25% 24% 26%


Average 3.13 3.22 3.03

Base 200 100 100

Total



2 20% 26% 13%

3 37% 28% 46%

4 25% 27% 23%


Average 3.13 3.09 3.16

Base 200 99 101

1001-3000employees


Total Manufacturing



2 20% 16% 22% 15% 25%

3 37% 41% 30% 47% 29%

4 25% 20% 28% 25% 27%

5 – strongly agree 11% 12% 15% 4% 13%

Average 3.13 3.08 3.28 2.98 3.17

Base 200 49 46 53 52

Financialservices



UK


To what extent do you agree with the following statements?"Shadow IT" allows departments to be more productive

Total US



2 6% 7% 4%

3 35% 35% 34%

4 42% 42% 41%


Average 3.61 3.55 3.67

Base 200 100 100

Total



2 6% 6% 5%

3 35% 32% 37%

4 42% 44% 39%


Average 3.61 3.69 3.53

Base 200 99 101

1001-3000employees


Total Manufacturing



2 6% 10% 4% 6% 2%

3 35% 39% 28% 38% 33%

4 42% 35% 54% 30% 48%

5 – strongly agree 16% 12% 11% 25% 13%

Average 3.61 3.41 3.67 3.70 3.65

Base 200 49 46 53 52

Financialservices



UK

How many employees does your organisation have in the UK/US?


1001-3000 employees 50% 49% 50%

More than 3000 employees 51% 51% 50%

Base 200 100 100


Total UK US


Financialservices



1001-3000 employees 50% 45% 48% 51% 54%

More than 3000 employees 51% 55% 52% 49% 46%

Base 200 49 46 53 52

How many employees does your organisation have in the UK/US?


Retail, distribution and transport 27% 25% 28%

Financial services 25% 26% 23%

Manufacturing 23% 23% 23%

Other commercial sector 26% 26% 26%

Base 200 100 100


Total UK US


1001-3000employees


Retail, distribution and transport 27% 27% 26%

Financial services 25% 22% 27%

Manufacturing 23% 22% 24%

Other commercial sector 26% 28% 24%

Base 200 99 101

In which one of these functional areas are you primarily employed within your organisation?


Total UK US


Finance 17% 21% 12%




Sales 12% 9% 14%



Marketing 4% 5% 2%






Design/research and development 2% 1% 3%



Health & safety 1% 0% 1%

Legal 1% 0% 1%

Base 200 100 100






Finance 17% 15% 18%




Sales 12% 11% 12%



Marketing 4% 2% 5%






Design/research and development 2% 2% 2%



Health & safety 1% 1% 0%

Legal 1% 0% 1%

Base 200 99 101






1001-3000 employees


Finance 17% 29% 17% 2% 19%

Operations 13% 6% 20% 13% 13%



Sales 12% 8% 0% 32% 4%



Marketing 4% 2% 4% 2% 6%



Engineering 3% 0% 0% 6% 6%

HR/training 3% 8% 0% 4% 0%


Design/research and development 2% 6% 0% 2% 0%



Health & safety 1% 0% 0% 0% 2%

Legal 1% 2% 0% 0% 0%

Base 200 49 46 53 52

Does your department commission and source core IT products/services, outside of the IT department (e.g. devices for employees, hardware, software etc.)?

Total UK US


Yes 56% 53% 58%

No 36% 37% 34%

Not sure 9% 10% 8%

Base 200 100 100


Yes 56% 62% 50%

No 36% 29% 42%

Not sure 9% 9% 9%

Base 200 99 101


1001-3000employees



Financialservices



Yes 56% 45% 61% 58% 58%

No 36% 49% 37% 30% 27%

Not sure 9% 6% 2% 11% 15%

Base 200 49 46 53 52

Vanson Bourne Data Summary: Shadow IT - BDMs

Technology

Transcript of Vanson Bourne Data Summary: Shadow IT - BDMs