Norms, Values and Attitudes of DMRC Organisation

Introduction • The Delhi Metro is a rapid transit system serving Delhi,

Gurgaon, Noida and Ghaziabad in the National Capital Region of India. The network consists of six lines with a total length of 189.63 kilometres (117.83 mi) with 142 stations of which 35 are underground

• In order to implement Delhi Metro project , the GOI and the GNCD set up 50:50 joint venture company called DELHI METRO RAIL CORPORATION LTD.

• Conceived as social sector project funding assistance was conceived by the JAPENESE GOVERNMENT.

• Rest was contributed by GOI and GNCD through equity.

Norms of DMRC Organisation

Every metro railway employees have to keep general rule book while on duty. No metro railway employee shall absent himself from

duty without prior permission of his superior officer . On ground of illness the matter should be immediately

reported to his superior officer and not leave until a competent replacement.

Use of any alcoholic drug, sedative ,narcotic or stimulant drug is prohibited and will be strictly dealt with.

Contd……..

Every metro rail employee shall see every effort is made for ensuring safety of public and his fellow employees .

Every metro rail employee promptly report to his supervisor in case of any occurrence which is likely to affect metro.

Every metro employee should: a) wear appropriate badge and proper uniform. b) be careful to give correct information to public. c) make complete and truthful statement at all the times in all

reports pertaining to his duty. d) be fully conversant to rules the rules relating to his duty. Every metro railway employee shall be responsible for the

security and protection of the property of the metro rail administration under his charge.

STRUCTURE OF DMRC ORGANISATIONMANAGING DIRECTOR

MANAGER

ASSISTANT MANAGER

CHIEF DEPUTY INSPECTOR

ASSISTANT LINE SUPERVISOR

TRAIN OPERATOR

Work Culture & Organizational Values of DMRC

1. Punctuality.

2. Integrity – highest premium

3. Professional Competence.

4. Quick Decision Making

5. High Discipline and loyalty to the Organization.

6. Prompt response to the needs of the Public and Contractors.

Dedication of metro man to DmrcOrganisation

• Sreedharan achieves timely completion of projects by dividing the project between sub-managers and giving them each a deadline and reviews daily progress reports. He also meets with top staff and consultants on a weekly basis. For him, ‘work is worship’ and he is known for his consistency and deliverance throughout his entire career tenure.

• Punctuality is a religion for him• In project team each member of the team was interviewed

personally by me.I went through their track record particularly with regard to their integrity-E.Sreedharan

Salient Features of the DMRC Culture

• Total dedication and commitment of the employees to the corporate mission.

• Integrity of executives and staff.• To make the Delhi Metro a world class metro, a vehicle to

promote dignity and discipline in the city. • Construction activities should not cause any

inconvenience to public or endanger public life.• Public complaints are to be immediately attended.• All structures should be built aesthetically and merge

well with the surroundings.

Attitude of DMRC Organisation

Job satisfaction: Employees are getting full pay scale as per sixth pay

commission they are satisfied in salary prospective . Employees are least satisfied because they have to face

political pressure not only in recruitment process, promotions contract warding but also in land acquisition.

Job involvement: Each employee has to prepare detailed project report against a benchmark (Every Monday , the heads of department have to meet to

review progress )

Procedures followed in decision making process

BOARD OF DIRECTORS

MANAGING DIRECTOR

FUNCTIONAL DIRECTORS

EXECUTIVES

This is the hierarchial distribution of members in organisation for effective and quick decision making

Organisation Commitment of DMRC Organisation

• We should be totally dedicated and committed to the Corporate Mission.

• Personal integrity should never be in doubt, we should maintain full transparency in all our decisions and transactions.

• Punctuality is the key word to their culture.• Targets are most sacrosanct.• Organization must be lean but effective. • Corporation must project an image of efficiency,

transparency, courtesy and "we mean business" attitude.• Public complaints are to be immediately attended to.

References

• www.delhimetrorail.com• www.ebscohost.com• General rules dmrc book 2002• www.wikipedia.org

THANKS.