Ux bristol forms-of-emotion_amendedslides_2012-07-25
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Transcript of Ux bristol forms-of-emotion_amendedslides_2012-07-25
Forms of Emotion
Mike Harris
@BlueBoard2People. hate. formsPeople. hate. forms
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Introduction
Exercise 1
- Feedback on Exercise 1
Exercise 2
Q&A
- Feedback on Exercise 2
This Morning’s Agenda
http://www.youtube.com/watch?v=U5vrkH5mrmc
Exercise 3
Remember, a form is anything with an input field, and anything requiring input is a conversation
Remember, a form is anything with an input field, and anything requiring input is a conversation
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Like human conversations, too much of one thing becomes
annoying and off putting
Like human conversations, too much of one thing becomes
annoying and off putting
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Two-way balanced processes
Both structured and flexible
Not Taxing
Logical
Productive
Responsive
Successful Conversations
Prepared
Successful interview technique relies on being both structured
and flexible.
Successful interview technique relies on being both structured
and flexible.
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Emotions
A few example emotions that occur when filling in forms
A few example emotions that occur when filling in forms
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“Formaphobia”
Will I be able to complete this?
Will it crash before I finish?
Will I get stuck in an error loop?
Will it save my answers?
The Expectation of Emotions
Will it ask me difficult questions?
Will I have all the knowledge it needs?
“Form Angst”or
But including the angst before a form…
But including the angst before a form…
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Emotions in reality
A ‘timeline of emotions’ actually looks more like this
A ‘timeline of emotions’ actually looks more like this
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Exercise 1 – Preparing the questions (15 minutes)
Groups of 3 to 4 people
One person assigned as “The User”
One person assigned as “The Questioner”
One or Two people assigned as “Observers”
The “User” is to work separately from the other 2 or 3 in the group for this exercise
Please read instruction sheets.
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Get them to do something first to avoid ‘too much planning’: E.g. Get them to declare their goal
Get them to do something first to avoid ‘too much planning’: E.g. Get them to declare their goal
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An example model of beginning with the user’s goal. Is it the best
way? Not in all cases.
An example model of beginning with the user’s goal. Is it the best
way? Not in all cases.
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It doesn’t have to be pretty or contain a cute speech bubble to
follow the model!
It doesn’t have to be pretty or contain a cute speech bubble to
follow the model!
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A nice example of reflection (top right) being made available when needed, and some more chunks of ‘planning’ coming in at a later
stage
A nice example of reflection (top right) being made available when needed, and some more chunks of ‘planning’ coming in at a later
stage
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Exercise 2 – The Conversation (10 minutes)
The Questioner will now ask the questions to The User, while The Observers watch.
Please refer to instruction sheets.
If you finish before the end: Switch question sets with another team and change roles.
Conversational Strategies – which ones did you use?
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Every question reads “the applicant”. It turns out this is a
nice example of legal restrictions on UX. Ideally, questions should
be phrased personally using “you”
Every question reads “the applicant”. It turns out this is a
nice example of legal restrictions on UX. Ideally, questions should
be phrased personally using “you”
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Forms often use ‘prep’ questions which can tailor the rest of the
form. (In the exercise, a question on age could have been added to
avoid asking more complex questions later on which were
age-dependent)
Forms often use ‘prep’ questions which can tailor the rest of the
form. (In the exercise, a question on age could have been added to
avoid asking more complex questions later on which were
age-dependent)
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Can we even use an anchoring technique to make people feel
better about answering questions? I.e. “Number of
questions” starts at the max, and then reduces as the form loads?
Can we even use an anchoring technique to make people feel
better about answering questions? I.e. “Number of
questions” starts at the max, and then reduces as the form loads?
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This one changes the language the form is written in and the question set based on these prep questions.
Can we go further with rebuilding forms?
Can we rewrite questions based on anything else? Gender? Age?
Can we refer back to earlier answers?
What else can we do to simplify the question set, rebuild the
form on subsequent pages and hide the complexity of the form?
What else can we do to simplify the question set, rebuild the
form on subsequent pages and hide the complexity of the form?
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Which of these is the best way of asking this question?
Which of these is the best way of asking this question?
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In conversations, you acknowledge an answer with an
“uh huh” or “okay”; can we show acknowledgement on forms
(even when we are not using in-line validation)?
In conversations, you acknowledge an answer with an
“uh huh” or “okay”; can we show acknowledgement on forms
(even when we are not using in-line validation)?
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There are many types of conversation. Can we draw out
any strategies from them to apply to forms?
There are many types of conversation. Can we draw out
any strategies from them to apply to forms?
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Exercise 3 – Discussion (5 Minutes)
How many different types of conversation are there? What are the emotional circumstances of each?
From your own experiences, how else can we apply real world situations or conversations to interaction design?
Stay in your groups or swap around if you prefer.
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Thanks for Listening!
Mike Harris @BlueBoard2 @We_are_Nomensa