Utilizing GIS & Cityworks for Asset Management and ...€¦ · •Implementation began in 2008 with...
Transcript of Utilizing GIS & Cityworks for Asset Management and ...€¦ · •Implementation began in 2008 with...
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Utilizing GIS & Cityworks for Asset Management and Intergovernmental
Contract Purposes
City of Battle Creek - Department Of Public Works
June 3rd, 2017
Andrew Michalowski – City of BC DPW Records ManagerVirginia VanderVeen – City of BC DPW GIS Specialist
Greg Walters – Azteca Systems Account Manager
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City of Battle Creek, MI
• Located in SW Michigan along I-94, between Chicago and Detroit.
• Population ~ 50,000
• 43.73 Sq Miles – 3rd largest city in Michigan by area
• Breakfast Capital of the World–Home of Kelloggs HQ
• Large Variety of Development – Food processing, manufacturing, mall, Airport, ANG/Military Base, casino, urban & rural housing.
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Utility System
• Water, Sanitary, Storm, Water & Wastewater Treatment Plants
• Water & Sanitary system extends into neighboring townships / cities
• Approximately 75% of utilities within City of Battle Creek boundaries
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GIS in Battle Creek DPW
• Used to map out utility structures, pipelines, and building facilities, gather pertinent attributes.
• Users can gain all sorts of information and measurements by utilizing GIS to it’s capabilities.
• Create maps that are used by field workers and for meetings / presentations.
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2015 – 20th Anniversary of Cityworks HQ in Sandy, UT Esri Platinum Partner
West Bend, WI
DeSoto, TX
Sandy, UT
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10
CITYWORKS USERS
Worldwide
50+ Partners
650+ LICENSED ORGANIZATIONS
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What sets Cityworks apart?• Open Platform Architecture• Software Access• GIS-Centric
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Asset Inventory
• What do we own?• Where is it located?• Attributes?
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Permits, Planning, Engineering, Inspections, Code Enforcement, Business Licensing, Service Requests, Work Orders, Condition Analysis, Reporting
Enterprise Public Asset Management
Application Assets Installed Maintenance Replace
Server PLL Server AMS
Reviewed Issued
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Online
Hosted in Amazon’s Cloud
Same functionality
Utilizes industry-standard Local
Government Templates
Faster initial deployment
Scalable
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• Director• Field Worker• Call Taker• City Engineer• Staff Engineer• Foreman
User Experiences (UX)
• GIS Technician• Inspector• Mechanic• Facilities Manager• Park Crew• Maintenance Crew
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Cityworks
• Cityworks is a Computerized Maintenance Management System(CMMS), used to manage DPW Work Orders, Service Requests, and Inspections.
• Key Component of Cityworks is that it directly integrates into GIS – Work Orders can be tied to assets in the GIS, mapped out, analyzed, etc.
• Improve efficiency & communication amongst staff, establish sense of responsibility and accountability, increase knowledge and record keeping capabilities, reduce paper trails.
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Cityworks – Deployment in Battle Creek
• Implementation began in 2008 with the Water Department.
• Currently used in Water, Sewer, Verona, WWTP, Streets, Transit, and Signs Departments.
• Approximately 90 users, 2 Administrators in Records Department.
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Cityworks – Work Orders
• Work Orders – Track Labor, Material, Vehicle Usage, and all associated costs.
• Attachments – Photos, documents, etc.
• Preventative Maintenance – Cyclical work orders.
• Examples: Sewer Backup, Install Water Service, Outfall Inspection, Lift Station Wet Well Level Control.
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Cityworks – Service Requests
• Requests for service from citizens/customers.
• Input by Secretarial Staff, submitted to Foremen.
• Q & A – Cityworks provides questions for call takers to ask, next questions based on answers given. Ensure we receive all pertinent information while we have the customer on the line.
• Caller information is recorded – Can see previous calls and information.
• Directly tied to work orders – synchronized.
• Examples: Pothole, Dead animal in roadway, Damage to sidewalk / trip hazard, Graffiti/vandalism in a park, Sewage backup.
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Inbox
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Search / Query
• Can search out WO / SR on any parameters, be very specific or as general as needed.
• Allows users to filter through WO/SR, map out, export to Excel, generate reports.
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Spatial Component
• Work Orders & Service Requests have coordinates attached, which allows us to map out their locations.
• Discover trends, overlay with other available data, and perform spatial analysis.
• Important for maintaining records on where work is being performed.
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Intergovernmental Wastewater Treatment Services Contract
• Sewer system extends into neighboring Townships / Cities, all eventually flows to Battle Creek WWTP.
• Township entities own the facilities, City of Battle Creek maintains.
• Utility rates intended to cover maintenance needs.
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Intergovernmental Wastewater Treatment Services Contract
• Cityworks is a key tool for tracking work within various municipalities.
• “District” Field required, automatically populated when a WO is given coordinates.
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Asset Management – Big Picture• Assess and manage the health of our assets – Utility Systems
• Cityworks is one tool that can assist with determining condition ratings and resources involved to maintain our utilities. Sewer televising is another tool.
• Preventative vs Reactive Maintenance.
• Tracking work and costs of our system, while also tracking work performed on other municipality’s systems
• 5 Core Elements: Current status, criticality, required sustainable Level of service, minimum life-cycle costs, a successful long-term funding strategy for capital improvement plans.
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Keys to Success
• Mobile Deployment… Tablets (Dell Latitudes & I-pads) wirelessly connected in the field – connect to internal network via wireless VPN. Easily look up records, create/receive/submit WO & SR on site, and take pictures.
• Consistency and quality control = Invest time in training and user group meetings. Also customizing application – required fields, moving buttons, change wording to be more intuitive.
• Be open and available for support and making edits.
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Keys to Success
• Get Buy-in from key players – Upper management and department supervisors. These people help promote the software and assist other users when administrators not available.
• Strong IT – Server support. Need high performing infrastructure to keep users engaged. Hard drive space, disc speed, database servers.
• Educate users and the public about the importance of these efforts. Remember why we’re doing this – to protect our citizens by providing clean water and appropriate sanitation disposal, and to make sure our infrastructure is appropriately inspected and replaced when needed.
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Questions or Comments?
Andrew Michalowski - DPW Records Manager [email protected]
Virginia VanderVeen – DPW GIS Specialist
Greg Walters – Azteca Account Manager
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