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SAP Solution BrieSAP or Utiitis

SAP Dount Prsntnt byOpnTxt

Th SAP Dount Prsnt-

nt appiation by OpnTxtxtnds th vau o SAPsotwar with intratd,hih-vou dount pro-ssin. It rdus th nu-br o as to th a ntrand iprovs otions.SAP or Utiitis soutions and

SAP Dount Prsntntor ow-ost, hih-vaudount ouniations.

Integrated High-Volume DocumentProcessing Reduces Cost to Serve

Rnt studis show that ost utiitisind th ratst potntia to rduost to srv within ustor srviin biin, paynt, and a ntr opra-tions. Whn you obin th SAPDount Prsntnt appiation by

OpnTxt and th SAP or Utiitis sou-tion portoio, you an raiz sini iantsavins in ths aras. Throuh ortiv ouniations, you an dis-ovr ratr opportunitis to inrasustor satisation and nrat vau.

SAP Dount Prsntnt sipiisth ration and divry o bis and othrustor dounts and inrassthir tivnss by intratin out-put ro SAP sotwar into an optiizd,hih-vou, dount-prossin

nvironnt.

Th appiation nabs you to prsona-iz ah dount basd on a usto-rs proi and biin inoration, vn

whn you srv iions o ustors.SAP Dount Prsntnt aso trans-ors ruar bi prsntations into on-to-on arktin ouniations. Non-thnia businsspop an rapidyrat and dirty ipnt ross-s,up-s, and othr ssain that an bstivy and autoatiay bdddin ustor dounts.

SAP Dount Prsntnt is dsindor us with SAP or Utiitis soutions.It xpands th vau o xistin IT in-

vstnts, siniianty rdus opra-tiona osts ratd to dounts, and

nabs you to proit or ro what youknow about your ustors to srvth bttr.

SAP or Utilities and SAP DocumentPresentment Deliver Value

You arady us th or strnths oSAP sotwar to intrat and autoat

your intrna businss prosss. SAPDount Prsntnt xtnds thatstrnth and vau with an intratddount pross that divrs ourain bnits.

First, th soution optiizs hih-vouprodution printin and distribution,

whih rdus biin osts whi provid-in ratr vau throuh xib bi or-at and divry.

Sond, SAP Dount Prsntnt

rdus your ost to srv and dayssas outstandin throuh ar ou-niations, aon with th nubr o asad by ustors.

Third, prsonaization, rapid hans tobis, and ssa intration aowquik ipntation o tartd us-tor proras.

Finay, th appiation vras th in-oration arady stord in your SAPsotwar so that you an proit ro

what you know.

You njoy ths bnits baus thSAP sotwar supports a oprhn-siv, nd-to-nd approah that optiizsth ration and distribution o bis andothr dounts to ustors.

SAP Document PreSentmenteXtenDS VALueINTegRATeD HIgH-VOlUme DOcUmeNTPROceSSINg WITH SAP FOR UTIlITIeS

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High-Volume Print ProductionCuts the Cost o Operations

Th obination o SAP or Utiitisand SAP Dount Prsntnt orssvra siniiant opportunitis to r-du th ti and ost assoiatd withproduin utiity bis.

Whthr your printin opration is in-hous or outsourd, optiizd prpa-ration is ssntia to nsur th iinyand riabiity o printin and divry.SAP Dount Prsntnt prosssoutput ro SAP sotwar, sorts andbunds, and adds optia ark ro-nition (OmR) sybos to th bis. It pr-pars th output or optiizd produtionprintin, insrtion and nvopin, andrankin and posta.

Hih-vou print dvis ust riv

th output in th orrt thnia or-at to add ratr xibiity to your SAPsotwar nvironnt. SAP DountPrsntnt an produ output invirtuay any thnia orat to divronsidrab savins or utiitis thatnrat ar nubrs o ustorbis.

SAP Dount Prsntnt dynai-ay nrats dounts inudinutip brand nts suh as oos,raphis, and dtais on opany divi-

sions or ois. Bis an b printd onbank papr and sti rt th utiitysbrand. eiinatin th nd or prprintdors aso avoids th ost assoiatdwith thir printin, invntory, and han-din whi providin ratr aiity toproot nw srvis or businss units.

Reduce Cost to Serve, LowerCall Center Volume, and ImproveService

SAP Dount Prsntnt nabs

you to dsin and produ uh arrustor ouniations rapidy. B-aus th inoration an b orattdin an asy-to-undrstand orat, us-tors ar ss iky to b onusd,vn i thir aount statnts aropx. This abiity dirty rdusth nubr o as to ustor sup-port and ontributs to a positiv us-tor xprin with th utiity.

Prootiona or inorationa ssasan aso b addd dynaiay, dpnd-

in on th snt or srvis thatah ustor uss. Th ssasan ontain tips on onsrvation orrn initiativs, notis o srvivnts, and so on.

SAP Dount Prsntnt an asoprsnt biin data in various ways thatak it asir to undrstand or put intoontxt. You an us bar harts, piharts, businss raphis, and histori-

a oparisons.

Th rsut is a asurab rdution oas to ustor support. For as thatar nssary, SAP Dount Prsnt-nt ivs th a ntr rprsntativan idiat viw o an xat opy oth bi or dount that th ustoris ain about. Baus both partis

viw th sa dount, qustions anb answrd astr and or asiy.Th a ntr uss th utiitys arhivopy, whih th appiation autoatiay

nrats and distributs to th utiitysarhivin syst as part o th produ-tion pross. Utiitis an aso hoosto rnrat dounts on dandro th raw data in SAP sotwar andthn rdistribut th dounts to us-tors in thir prrrd hann andorat (s Fiur).

Arhiv Printin WWW mobi e-ai

Dount opositionand prsonaization

Prparation andpostprossin

mutihann distributionand stora

A single source for all customer communications

SAP for Utilities

Figure: The SAP Document Presentment Application by OpenText and SAP or Utilities

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Personalized CommunicationFuels Customer Satisaction

You an iprov ustor satisationand th rturn on arktin prorasby intratin at no additiona ost th ssas that ustors rad

whn thy riv thir bis. SAPDount Prsntnt dynaiay

prsonaizs ah ustor dount,vn whn you produ iions oouniations. For xap, withinth sa prodution run, individua bisan b prsntd in dirnt anuasto aoodat th prrns oah ustor.

You an inud prsonaizd ssaswithin th ustor bi by usin rus-basd, sntd inoration that

your usrs ana and ontro dirty.

Basd on a ustors srvis and us-a, th appiation an inud spiaors. It an aso add orindy s-sas or any vauab inoration that

you wish to ouniat.

Businss usrs in your utiity an r-at and ontro us o ths prsona-izd and dynai ssas.

Proit rom What You Know

Your SAP sotwar arady has xtn-siv untionaity and inoration rposi-toris that otivy hod a optpitur o your ustor data. SAPDount Prsntnt opntsthat powr with untionaitis that n-abs you to oordinat and arat

your xistin bi prsntation pross-s, rat or apitaiz on rvnu-nratin opportunitis, and driv us-tor satisation.

SAP Dount Prsntnt rquirsinia or no hans to your othrSAP sotwar. Instad, it onsoidatsth output o SAP sotwar into r-

vant, prsonaizd dounts or ahustor, vn whn you produ i-ions o individua bis. Th SAP sotwar

autoatiay divrs ah bi via thhann and in th orat that th us-tor prrs. Th sotwar aso in-uds rvant ors and dynaissain dsind by your businssanars to apitaiz on prsona us-tor nds and opportunitis or youropany.

SAP provids an ai soution thataks ah ontributors job asir,b it thnia dvopnt, ustosrvi, or businss-v apainsand arktin ssas. Th rsut or proitab ustor ouniations that ar produd astr and at

owr ost.

SAP Dount Prsntnt nabs words adin opanis to ouat tivy with thir ustorspartnrs, and suppirs throuh thautoatd ration and prsntationo dounts in any orat and hann

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Quick fActS

Summaryeiint and prsonaizd prossin o vast nubrs o dounts hps utiitis rduosts, inras vau, and iprov ustor satisation. It aks ouniations withustors or tiv and rdus th nubr o as to th a ntr.

Th SAP Dount Prsntnt appiation by OpnTxt xtnds th vau o th SAPor Utiitis portoio to nab utiitis to harnss th powr o thir SAP sotwar. Utiitisan onsoidat and arat thir xistin bi prsntation prosss, rat or apitaizon rvnu-nratin opportunitis, and rdu thir ost to srv.

Business Challenges Rdu prossin osts Iprov th tivnss o ustor ouniations, bis, and apains Prsonaiz ouniations Rdu a ntr osts

extnd th powr o SAP sotwar

Key FeaturesBill creation and delivery Intrat output ro SAP sotwar into an optiizd, hih-

vou dount prossin nvironnt.Document personalization Addrss ustors individuay by usin thir proi and

biin inorationBill preparation Hp nsur th iiny and riabiity o troni distribution, print-

in, and divry, whthr you print bis in-hous or outsour printin to a third partyBill presentation Transor ruar prsntations into on-to-on arktin ouni-

ations with ssain that an b stivy and autoatiay bddd in ustordounts

Business BeneftsIntegrated document processing without odiyin your SAP sotwarOptimized high-volume production printing and mailing with in-hous or outsourd

printinReduced cost to serve and days sales outstanding baus bis ar prsntd in an

asy-to-undrstand oratRapid bill changes and message integration or ipntation o nw ustor

prorasMultilingual support to prsnt bis in utip anuas

For More InormationTo arn or on how SAP Dount Prsntnt an xtnd th vau o your SAP sot-war and hp you proit ro what you know, pas a your SAP rprsntativ or visitus atwww.sap.o.

www.sap.com/contactsap

50 089 157 (11/02) Printd in USA.2011 SAP Ag. A rihts rsrvd.

SAP, R/3, SAP NtWavr, Dut, Partnred, ByDsin,SAP BusinssObjts exporr, StraWork, and othr SAP produand srvis ntiond hrin as w as thir rsptiv oos artradarks or ristrd tradarks o SAP Ag in grany andothr ountris.

Businss Objts and th Businss Objts oo, BusinssObjtcrysta Rports, crysta Disions, Wb Intin, Xsius, andothr Businss Objts produts and srvis ntiond hrinas w as thir rsptiv oos ar tradarks or ristrd tradarks o Businss Objts Sotwar ltd. Businss Objts is anSAP opany.

Sybas and Adaptiv Sr vr, iAnywhr, Sybas 365, SQl Anywhand othr Sybas produts and srvis ntiond hrin as was thir rsptiv oos ar tradarks or ristrd tradarks o

Sybas, In. Sybas is an SAP opany.A othr produt and srvi nas ntiond ar th tradarksthir rsptiv opanis. Data ontaind in this dount srvinorationa purposs ony. Nationa produt spiations ay va

Ths atrias ar subjt to han without noti. Ths atrar providd by SAP Ag and its afiatd opanis (SAP groupor inorationa purposs ony, without rprsntation or wa rrantyany kind, and SAP group sha not b iab or rrors or oissionswith rspt to th atrias. Th ony warrantis or SAP group puts and srvis a r thos that ar st orth in th xprss warranstatnts aopanyin suh produts and srvis, i any. Nothhrin shoud b onstrud as onstitutin an additiona warranty.

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