5th SAP INTERNATIONAL UTILITIES CONFERENCE2005

Face Up to the Future . . . with SAP® Solutions for the Utilities Industry

Invitation

February 23–25, 2005, Vienna, Austria

ROAD MAP TO NEXT-GENERATION UTILITIES . . . with Solutions from SAP® for Utilities

Today utilities are struggling to compete in a marketplace being shaped by

three major trends: The first is an increasingly global stream of investments

that is driving more competitive business models. The second is a regulatory

framework safeguarding security, reliability, governance, and environment

on one hand and facilitating deregulation on the other. The third is a growing

and changing demand for energy.

In this increasingly complex market, company-wide business platforms play

a crucial role. They support better, faster decisions and help achieve

operational excellence. Most important, they help utility companies manage

and optimize critical processes.

Worldwide, 900 leading utilities for electricity, gas, and water are running

SAP® software to manage their businesses. We are privileged to have

more than 40 of these leaders sharing their experience with us at this

5th SAP International Utilities Conference. I am confident that our event

will again provide an outstanding forum for exchanging information on the

issues and solutions that concern you and your peers in the utilities

community.

The conference offers a perfect opportunity to introduce and describe

the latest industry solutions and innovations. We feel very excited about

our agenda, which is an interesting mix of keynote sessions as well as case

studies that look at the utilities industry from various perspectives and

address a broad range of issues on status and trends. How can you optimize

processes and costs in asset management and customer service? How can

you efficiently manage deregulation processes? How can you ensure safety,

security, and environmental compliance while keeping costs in check? How

can you sell at better margins? How does all this relate to solutions from

SAP for Utilities? There is no better way to find answers to these questions

than by joining us at the 5th SAP International Utilities Conference.

Apart from our many business missions, the conference gives all of us a

wonderful excuse to visit Vienna and the Hofburg. I look forward to meeting

you in Austria.

Klaus Heimann

Head of Business Unit Utilities

SAP AG

HIGHLIGHTS

• Plenary discussion on global trends in utilities conductedby senior executives from the industry

• Keynote on status and progress of deregulation in Europe

• Forty customers from electricity, gas, water, and municipalutilities from six continents speaking in 11 breakoutsessions on SAP solutions and case studies – covering theentire regulated and deregulated utility value chain fromplant maintenance to sales management

• 2005 perspectives on SAP for Utilities solutions empoweredby the SAP NetWeaver™ platform and the mySAP™ ERP solution

• Customer presentations on current trend and innovationareas:– Internet self-services– Voice applications– Closed-loop sales and marketing– Business collaboration– Risk-based maintenance– Meter asset management– Emissions management

– Integrated plant management– Strategic enterprise management– Real-time billing– Convergent billing for waste and energy– Reporting and process optimization– Outsourcing at midsized utilities– Deregulation and unbundling

Find more information at: www.sap.com/sapiuc2005

UTILITIES SOLUTION MAP

Customer FinancialManagement

Receivables & Collections

Reconciliation & Closing

Auditing

Supply Operations

Grid Engineering & Construction

Grid Maintenance & Operations

Connection & Device Management

Installation Service

Selling of Energy & Services

Campaign Management

IC Marketing

Sales Management for Residential Customers

Sales Management for Commercial & Industrial Customers

Account & Contact Management

Integrated Sales Planning and Analytics

Billing of Energy & Services

Billing for Residential Customers

Billing for Commercial & Industrial Customers

Billing of Unmetered Services

Billing of Services

Energy Capital Management

Energy Data Management

Energy Forecasting

Portfolio Management

Energy Trading

Collaborative Services & Intercompany Data Exchange

Supplier Switch

Reconciliation & Settlement

Payment Processing

Enterprise Management & Support

Analytics

Financials

Human Capital Management

Corporate Services

Operations Support

Meter Reading Services

Consumption Data Collection

Suppliers &Partners

Generation Transmission & Distribution Meter Operation Retail & Services Customer &Channels

SAP Solutions for the Utilities Industry

SAP for Utilities is designed to help utilities master businessprocesses along the entire asset and energy value chain, and

across all segments including electricity, gas, and water. SAP for Utilities provides a number of tools to help optimizethese processes. The content of the solution map is reflected in the agenda.

Asset Life-Cycle & Resource Management

Plant Engineering & Construction

Plant Maintenance & Operations

Decommissioning

Customer Service Management

Service Order Management

Service Processes for Utilities

Service Contract & Entitlement Management

Complaints & Returns Management

Electronic Customer Services

Account & Contact Management

AGENDA

12:00

11:15

08:00

11:00

12:45

Enterprise Asset Management – The Core of an Integrated SolutionLandscape for T&DCompaniesGero Bieser, Christoph WobbeSAP AG, Germany

14:00

14:45

15:00

15:45

16:00

16:45

17:00

17:45

Lunch in the Exhibition Area

Manage Service ProcessesEfficiently Based on New Technology

Dieter KörberSAP AG, Germany

Registration

Welcome Wolfgang Runge, SAP Österreich GmbH

Registration

Keynote: Road Map to Next-Generation UtilitiesKlaus Heimann, SAP AG, Germany

Keynote: mySAP ERP – Creating Value for the Utilities Industry Ian Kimbell, SAP AG, Germany

Customer ServiceManagement

Supply OperationsBilling of Energy and

ServicesWater

WEDNESDAY, FEBRUARY 23, 2005

TUESDAY, FEBRUARY 22, 2005

A1 B1 Real-Time Billing forResidential Customers

Willy BergstromNESA A/S, Denmark

C1 Accelerated Implementationfor Water Companies

Stefan Wolf SAP Labs, United States

D1

Managing T&D Assets: An Australian View

Glen McLeanPowerCor, Australia

Achieving Excellence inCustomer Service andMobile Field Operations

Marnix van WeliePWN, Netherlands

A2 B2 Safe and EffectiveInvestments in BillingApplications at Small and Midsize Utilities – A Case StudyMarius ReglerThüga, Germany

C2 Integrating the Water Value Chain

R. Gavin McGhieMarin Municipal Water District,United States

D2

Risk-Based Maintenance at T&D Companies

Robert Pumsenberger Salzburg AG, Austria

Efficient Handling of High-Volume CustomerCalls by Integrating Inter-action Center and VoiceRecognition SolutionsRepresentative from OG&E, United States

A3 B3 Cross-Border Synergies at Vattenfall

Monika SirpVattenfall Europe, Germany

C3 Fast ROI ThroughStandardized BillingSolutions

Tibor SzebényiTransdanubian Regional WaterworksCompany, Hungary

D3

Meter Asset ManagementCompetition in the UK

Tina SandsNational Grid Transco plc, United Kingdom

Internet-Based CustomerSelf-Services – A Utility Case Study

Hermann Gaugler, Hans StützEnBW ODR, Germany

A4 B4 Getting Ready forLiberalization with aModern Billing System – A Czech View

Miroslav HübnerPrazka Energi, Czech Republic

C4 Enabling Secure andEfficient Water Supply forOver 6 Million Residents

Geodino CarpioManila Water Company, Philippines

D4

Questions/Break

Questions/Break

Questions/Break

Cocktail in Exhibition Area

14:0020:00

–

AGENDA

09:30

12:00

How to MaximizeAutomation of DeregulationProcesses

Harald KnustSAP AG, Germany

13:00

13:45

14:00

14:45

15:00

15:45

16:00

16:45

17:00

18:3024:00

Lunch in the Exhibition Area

SAP for Utilities –Empowered by SAPNetWeaver

Mustafa AydemirSAP AG, Germany

Keynote: Establishing an Operational and Financial Platform with SAP F. Michael McClain, Energy East Corporation, United States

10:30 Panel Discussion: “Global Trends – True Also for the Utilities Industry?”Discussion Topics: Cost Optimization, Environment, Deregulation, Supply Security and DifferentiationPanelists: Belgorodenergo, Evgeniy F. Makarov, General Director, Russia · China Light and Power, Joe Locandro, CIO, Hong Kong ·EnBW, Jürgen Hogrefe, Senior VP, Germany · Energy East Corporation, F. Michael McClain, VP Finance and Chief Integration Officer, United States ·MetaGroup, Zarco Sumic, VP, United States · SAP AG, Peter Kirschbauer, Extended Board, Germany · VERBUND, Hans Haider, CEO, Austria ·Chair: SAP AG, Klaus Heimann, Head of Business Unit Utilities, Germany

SAP NetWeaver Collaborative ServicesAsset Life-Cycle and

Resource ManagementAssociated Services

THURSDAY, FEBRUARY 24, 2005

E1 F1 Enterprise AssetManagement – The LeadingPlatform for ManagingPower Plants

Walter KienleSAP AG, Germany

G1 Creating Sustainable Value at Energy and WaterService Companies

Representative from an African Utility Company

H1

EDF’s Evolution in a New Deregulated Market

Gilles ChauveauEDF, France

SAP xApp™ EmissionsManagement

Jack YoungPacifiCorp, United States

E2 F2 Integrated PlantManagement

Norbert StollE.ON Kraftwerke, Germany

G2 Convergent Billing of Wasteand Energy Services

Bertold WilligTechnische Werke Kaiserslautern,Germany

H2

StandardizedImplementation ofUnbundling Requirementsin Germany

Volker QuitmeyerRWE Energie AG, Germany

Integrating a Geo-Referenced Solution with ERP Using SAP XI

Hosana Bianchini CPFL Energia S.A., Brazil

E3 F3 Running Power Plants at Peak Efficiency

Garner MitchellSaskPower, Canada

G3 Ready for CompetitiveEnergy Markets – A Case Study

Helge Lang PedersenDONG, Denmark

H3

Effective Meter OperationSupported by IntercompanyData Exchange

Clayton J. DriverFortisAlberta Inc., Canada

Portal Technology andBusiness Intelligence –Valuable Investments for Utilities

Rüdiger ErbeRuhrgas AG, Germany

E4 F4 Increased Productivity atPower Plants IntegratingTechnical and CommercialSystemsDr. Martin Käß, EnBW, Germany Hans-Richard Kraft, Siemens AG,Germany

G4 Considerations in UsingCross-National Services inMigration Projects

Marc EilersVattenfall Europe InformationServices, Germany

H4

Questions/Break

Questions/Break

Questions/Break

Questions/Break

EDM and IDE: Efficient Enablement ofDeregulation Scenarios at a Leading Utility in aLiberalized Energy MarketGerald HübschEnergie AG, Austria

Empowered EmployeesThrough Collaboration and Self-Services PlatformBuilt on Enterprise PortalTechnologyOle Schödt-OsmoSTATKRAFT, Norway

E5 F5 Optimization of Customer-Centric and Asset-CentricMaintenance Processes at ENELVEN

Representative from ENELVEN, Venezuela

G5 Outsourcing – A ViableSolution for Small Utilities

Jean-Pierre MitardNeo Technologies SA., Switzerland

H5

SAP Evening Event–

AGENDA

10:00

10:45

Turning Leads intoProfitability

Bastian Fischer/ Guido HärlingSAP AG, Germany

11:45

12:00

12:45

13:00

13:45

14:00

14:1515:00

Questions/Break

Process-Driven Modeling of Procurement StrategiesUsing Energy DataManagement

Lahdo TanriverSAP Deutschland AG & Co. KG

Keynote: Status and Progress of Deregulation and Liberalization in the European UtilitiesIndustry

European Union Representative

11:00

Energy Capital ManagementSelling of Energy and

ServicesEnterprise Management Associated Services

FRIDAY, FEBRUARY 25, 2005

I1 J1 Integrated Reporting andProcess Optimization

Axel Memminger SAP AG, GermanyUdo Rettner is:energy, Germany

K1 H1

Integrated CustomerRelationship Management –From Lead Management toBillingJens HornMITGAS GmbH, GermanyJürgen Klaus, GISA GmbH, Germany

Managing Complex GasContracts Using EnergyData Management

Hugue BeaudoinGazMetro, Canada

I2 J2 Managing Corporate RiskThrough AdvancedInvestment Modeling

Matt RoperETSA Utilities, Australia

K2

Sales Optimization in GasBusiness Using KeyAccount Manager Portal

Michael AdamcykGASAG, Germany

Competitive Advantage with Integrated Energy Data Management – FromAutomated Meter Reading to SettlementRepresentative fromAvacon AG, Germany

I3 J3 Modern Group Accountingand Group Reporting

Birgit MarblerESTAG, Austria

K3

Questions/Break

Questions/Break

Questions/Break

Closing Ceremony

End of Conference and Quick Lunch in the Exhibition Area–

EVENING EVENT

The Thursday evening dinner and social event will be held at the Remise, a former tram depot that has been transformedinto a unique multifunctional venue. In this architecturallyattractive and fascinating “hot spot” located in Vienna’ssecond district, you will enjoy an evening of stunning culinarydelights and stirring musical and artistic performances. We invite you to party into the night, socialize with yourfriends and colleagues and thoroughly enjoy this memorableevent. A shuttle service will take you from the Hofburg orfrom all official conference hotels to the Remise and back.

PARTNER EXHIBITION

The 5th SAP International Utilities Conference 2005 is your opportunity to meet with key SAP partners in the utility area.Explore opportunities and find the solutions your company has been looking for.

Plane

Vienna International Airport – Schwechat15 km/30 min.

Train

South and West Railway Station3 km/15 min.

Bus/Car

Highway A1, A2 towards: City Center

Underground

Karlsplatz Station (U1, U2, U4)Herrengasse Station (U3)Stephansplatz Station (U1, U3)

City Bus

Michaelerplatz StationWalking distance

Event Address

Hofburg Kongresszentrum & Redoutensäle Wien Heldenplatz, P.O. Box 113, 1014 Vienna, Austria T +43/1/5 87 36 66 F +43/1/5 35 64 26E hofburg.kongresszentrum@hofburg.comwww.hofburg.com

Vienna – The Meeting Metropolis

Those who come to Vienna for meetings cherish the charm and distinctive character of this former imperial city, centrallylocated in the heart of Europe. Vienna, seat of the UnitedNations and crossroads of European industry and culture, is one of the world’s most popular cities for conferences. Old as well as modern architecture, numerous art collections(for example Belvedere, Museum of Fine Arts, www.khm.atand Austrian National Library www.onb.ac.at), opera, andtheater are waiting to be discovered in the metropolis.

The Hofburg

The Hofburg is situated in Vienna’s city center. The mostimportant museums are just down the street as are the SpanishRiding School, the Treasury, concert halls, and Vienna’s mostelegant shopping streets. More than 40 restaurants and over7,500 hotel beds are just minutes away.

The close proximity to Vienna’s inner city and its excellentinfrastructure are the most important characteristics of thisarchitecturally unique congress center.

HOW TO GET THERE

5th SAP INTERNATIONAL UTILITIES CONFERENCE 2005

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HOTEL – PRICE CATEGORIES

Hotel Le Meridien ***** €180 / €200Hotel InterContinental ***** €180 / €200Hotel Penta Renaissance **** €129 / €129 Hotel Europa **** €99 / €139

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No hotel deposit will be charged at this time. By completing this reservation you agree that your credit card can be processed and taken as a guaranteefor this booking. Those whose reservations are canceled within two weeks of the scheduled arrival date will be charged for the first night (for a stay of four nights) or for the first two nights (for stays of five nights or more). Hotels are entitled to charge in full for no-shows or unusedrooms (that is, rooms not used because conferee arrives later or departs earlier than expected).

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COPY AND FAX TO +43/1/535 99 31 OR REGISTER ONLINE ATwww.sap.com/sapiuc2005

REGISTRATION

5th SAP International Utilities Conference 2005

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POSITIONChief Officer Manager Director Vice PresidentManaging Director Project Manager Consultant

DEPARTMENTCompany Management Customer Service Finance IT/Business AnalysisManufacturing/Logistics Sales/Marketing Plant Maintenance

AREAS OF INTEREST Asset Life-Cycle and Resource ManagementAssociated Services, including Waste Management Billing of Energy and Services Collaborative Services and Intercompany Data ExchangeCustomer Service Management

REGISTRATION FEESEarly Registration (until January 12, 2005):

3-day ticket €900 + 20% Austrian VAT = €1080 per person

Regular Registration (from January13, 2005):3-day ticket €1050 + 20% Austrian VAT = €1260 per person1-day ticket on February 23 €500 + 20% Austrian VAT = €6001-day ticket on February 24 €500 + 20% Austrian VAT = €6001-day ticket on February 25 €500 + 20% Austrian VAT = €600

The choice of two or more “1-day tickets” will automatically be handled as a regular “3-day ticket.”The fee includes meals, drinks, conference materials, and access to all congress activities including the eveningevent. Travel, hotel costs, and other expenses are not included.

CREDIT CARD

American Express Diners Club Eurocard/Mastercard Visa

Credit card number Valid until (month/year)

CVV2 Code (For Diners Club/Mastercard/Visa, the code is the last three numbers that appear on the back of your card; forAmex, the code is the numbers that appear on the upper right front side of your card.)

First name/last name of card owner Signature

You can register for 5th SAP InternationalUtilities Conference 2005 online atwww.sap.com/sapiuc2005or by using this form. Please copy the form,complete it, and send it to the followingaddress (one form for each participant):

Registration & Contact Officee+o meeting, event & travel managementGmbHNeustiftgasse 73-75/3bA-1070 ViennaT +43/1/5 33 8732F +43/1/5 35 99 31E iuc2005@eoinc.at

A letter of confirmation/invoice will be sent toyou shortly after your registration is receivedand correctly processed. Please contact us if you have any questions regarding your registration.

Registration/PaymentYour registration is binding and will beprocessed upon receipt of your payment.Registrations with incorrect/invalid credit card information will not be processed.Preregistrations will end on February 16,2005. After this date, registrations and payments will only be processed on-site.

CancellationsAll cancellations must be made in writing. You can fax them to +43/1/5 35 99 31 or e-mail them to iuc2005@eoinc.atThey must reach us no later than January 12,2005. Cancellations received betweenJanuary 13 and February 1 are subject to a25% cancellation fee. Those received betweenFebruary 2 and February 15 are subject to a50% cancellation fee. Cancellations that arenot received by February 15 are not eligiblefor refunds. Refunds will only be processedonly after the end of the conference.

General InformationThe organizers reserve the right to change theprogram and/or speakers.

Conference LocationHofburg Kongresszentrum & Redoutensäle Wien Heldenplatz, P.O. Box 113, 1014 Vienna, AustriaT +43/1/5 87 36 66 F +43/1/5 35 64 26E hofburg.kongresszentrum@hofburg.comwww.hofburg.com

Energy Capital Management Enterprise Management and Support andOperational ServicesSelling of Energy and Services Services Empowered by SAP NetWeaverSupply Operations Water

COPY AND FAX TO +43/1/535 99 31 OR REGISTER ONLINE ATwww.sap.com/sapiuc2005

www.sap.com/contactsap

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