UST Global Leveraging BAs in client-centric IT services and solutions IIBA NW Arkansas Chapter June...
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Transcript of UST Global Leveraging BAs in client-centric IT services and solutions IIBA NW Arkansas Chapter June...
Fewer Clients, More Attention
UST Global
Leveraging BAs in client-centric IT services and solutions
IIBA NW Arkansas ChapterJune 21st 2010
Agenda
Slide 2 Confidential and Proprietary
UST Global Overview
A BA centric Organization
UST’s Client Centric BA Model
The BA Relevance in today’s World
Attributes of a Business Analyst
The Future of BAs
Q & A
UST Global Overview
Slide 3 Confidential and Proprietary
UST Global is a U.S.-based company established in 1999 Part of the Comcraft Group, a $7 billion conglomerate with operations in
50+ countries Global operations in 18 countries spread across four continents Focused verticals: Healthcare, Retail & Consumer Goods, Financial
Services, Manufacturing, Transportation & Logistics
7000 + associates across North America, Asia Pacific and Europe Less than 5% attrition in North America One of the lowest attrition rates in the industry
Highest Quality Processes and Standards Certified at CMMI Level 5, PCMM Level 5, BS 7799, ISO 27001
Fortune 500/Global 1000 clients account for over 95% of revenues 50+ enterprise accounts in the Fortune 500/Global 1000 Over 250 associates in NWA . 30 % of workforce are BA’s.
BA ‘s - Unlocking the Business Leverage
BA’s are “catalysts” in the ever evolving IT services landscape IT organizations are increasingly challenged to provide agile,
customized market relevant services and products BA’s are required now to be collaborators, evangelists,
innovators and strategists BA’s are now coming less from the technical side of the
business and are in need to have excellent communication skills, the business acumen
BA’s are needed have leadership skills, crisis management skills, etc…
Slide 4 Confidential and Proprietary
BA ‘s - Characteristics
Breadth and Depth of Knowledge and Experience Project Type and Business Area Experience Business Analysis Planning Strategic Thinking Advocate and Advisor Ability to Learn a new Domain
Slide 5 Confidential and Proprietary
UST Global – a BA Centric Organization (The Slide below describes the UST BA Center focus)
Slide 8 Confidential and Proprietary
Strategic Sourcing Industry Network Functional Screen
Mentorship Domain Leadership Point of Escalation
Thought Leadership Idea Generation Industry Best Practice Sharing Client Best Practice Sharing
Competency Development Resource Evaluation Curriculum Generation Competency/Technology Alignment
UST BA Competency and Assessment Framework
Slide 10 Confidential and Proprietary
Using the IIBA’s BABOK (Business Analysis Body of Knowledge), UST has developed a skills competency and assessment scorecard to help identify and tailor training and mentorship needs for business analysts. UST has a framework for BA assessment/mentoring within four primary areas:
Business Knowledge
Analytical Thinking
Technical Prowess
Behavioral Skills
UST BA Competency Building
Slide 11 Confidential and Proprietary
BA Initiation/Training
Orient/Mentor/Develop
UST BA Community- Senior BA support
- -Regular Council meetings
BA Boot Camp
New Associates
Existing Associates
UST Unique Practices Client University
Slide 12 Confidential and Proprietary
UST invests in deploying its innovative “Client University”
model for Knowledge Management and storage of
artifacts for the Client Projects
Benefits:• Effective access to stored domain /
system / process knowledge• Formal capture and sharing of
knowledge gained through experience through whitepapers and case studies
• Better use of expertise and abundance of knowledge artifacts and skills available to client
• Shorter learning curve for new members of the organization
When BA’s Are Engaged…
13 Confidential and Proprietary
They are the ‘secret sauce’ of project success.