05b Fundamentals of UX Workshop: Interface Design (for Understanding)
Using UX research to improve our discovery interface
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Transcript of Using UX research to improve our discovery interface
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Using UX research to improveour discovery interface
Tim Graves, Systems LibrarianSuzanne Tatham, Academic Services Manager
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What we did and how
•UX research – collaborative project between the University of Sussex Library and Semantico, digital publishing company •Set up working group – representation from across the Library•Implementation of new interface – Primo upgrade
http://www.slideshare.net/UKSG/uksg-conference-2016-breakout-session-search-and-discovery-defining-user-behaviour-suzanne-tatham-and-andrea-fallas
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User testing
•1st round – exploratory interviews• understanding of search behaviours• task-based approach
•2nd round - Paper usability testing• lean approach• forces participants to break down their interactions
https://youtu.be/adyli4xnPMk
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Semantico - UX design team, www.semantico.com
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Cluttered interface
“I don’t know why I don’t use Library Search for articles ... I think it stresses me out”
(Maria, 3rd year Psychology student)
Rick Poynor, 2012 Used bookstore, Nice, France. http://designobserver.com/article.php?id=35748
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Underused functionality
• Search scopes• Header links
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Signing-in“You’re usually signed in because you have to be signed in to
perform a search – don’t you? I don’t know, maybe you don’t.”(Lenart, 3rd yr UG)
“I can’t remember what I do to sign in”(Hannah, 2nd yr UG)
“I always forget to sign in”(Tom, 1st yr UG)
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Items level tabs
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Icons
• Star icon – connotations of rating not saving• Book jackets identified as very important• Item type icons - greyed out so not noticed• Icons fairly indistinguishable – not aiding
item type recognition
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Can you identify these icons?
?
? ??
??
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Answers:
Book
Legal doc Conference proceedingJournal
ReviewArticle
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Facets/filters
• Left-hand filters – minimal use – some filtering by book item type and by author
• Creation date not used but when prompted, thought to be useful
• Confusion around selection/deselection process in ‘More options’
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Prototype design
Semantico - UX design team, www.semantico.com
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Semantico - UX design team, www.semantico.com
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Conclusions drawn from UX results
Keep it simpleImagery mattersMost used functionality → prime positionUnderused functionality → hidden or removedFocus on purpose of a discovery tool → avoid duplication/replication
Get it right for the novice = get it right for the researcher
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August 2016 - from first contact to launch
• Advance planning of other Library Systems projects
• Gathering priorities from the UX project
• Small, cross-library working group
• Basecamp site with Ex Libris for the implementation
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How far did Ex Libris coincide with the Sussex UX findings?
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Rendering on mobile devices
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Integrated item level information
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Improved sign-in
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Less cluttered results page
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(Some) Improvement with iconography
• Pin better than the star• Item level icons bring useful functionality to the fore
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Further changes based on UX findings
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Facets moved from right to left
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Facets reordered based on user testing
Item type gets top billing
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Removed underused functionality
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Icons• Give a visual identity without giving too much prominence
ar
rticle ook
ournal
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Resist the temptation to fill up space just because it is there
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Feedback so far
• Soothing lack of complaint• Mobile rendering great for teaching
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Conclusion
http://www.sussex.ac.uk/library/search