Using the Internet as a Service Tool. How can the Internet help a Technician? Instant access to...
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Transcript of Using the Internet as a Service Tool. How can the Internet help a Technician? Instant access to...
Using the Internet as a Service Tool
How can the Internet help a Technician?
• Instant access to technical information provided by manufacturers
• Locating specialty parts or products
• Getting technical support via email
• Accessing training information
• Researching upcoming seminars and conferences in a local area
• Finding a job
• Locating and buying specialty service tools
• Locating manufacturers, manufacturers reps, distributors and wholesalers
• Buying parts and supplies off hours
• Obtaining driving directions to a customer or to a seminar
How can the Internet help a Technician?
Accessing Technical Information
• Some manufacturers will publish technical information on their products
• Such as compressor curves, capacity charts, troubleshooting charts and replacement parts information
• This information can be printed for future use
• For example:
Locating Specialty Parts &
Products• The Internet can be used to find parts for
specialty equipment
• Manufacturers and their distributors can usually be found by searching the Internet
• This will save a lot of time and phone calls looking for these parts
• For example:
Getting Technical Support
• Technical support can also be obtained on the Internet
• Equipment or parts manufacturers can usually be sent an email asking a question about their products
• The only disadvantage is that this takes time for the manufacturer to respond
• For example:
AccessingTraining Information
• Training manuals, videos, and software can be obtained on the Internet
• Some manufacturers, distributors and specialty sites offer this material
• Can be purchased directly using a credit card
• For example:
Researching Upcoming Seminars & Conferences
• Many sites advertise upcoming seminars and technical conferences
• These sites can be visited occasionally to find events coming into an area
• A technician can even register for some of these events online
• For example:
Finding a Job
• The Internet is a very useful tool to search and find jobs
• There are many HVAC/R jobs posted on the Internet
• Technicians can also post their own resume on the Internet while looking for a job
• For example:
Locating & BuyingSpecialty Service Tools
• Specialty tools can be located and purchased over the Internet
• Both new and used tools can be located
• Makes shopping for tools easy and convenient
• Usually good pricing can be obtained
• For example:
Locating Manufacturers, Distributors & Wholesalers• The Internet can be used to locate a
manufacturer, distributor or wholesaler
• Makes searching for a company quick and easy
• The company address, phone number and web address will usually be displayed
• For example:
Buying Parts & Supplies
• HVAC/R parts and supplies can be purchased over the Internet and picked up at a local wholesaler or shipped directly to a contractor
• An easy way to shop for parts and supplies during off hours when the local wholesalers are closed
• For example:
Driving Directions
• The Internet can also be used to find driving directions to a customer or to a wholesaler
• Directions can be printed out and saved for future use
• Having the zip code for each location makes finding directions easier
• For example:
THE END