Using SFIA - SFIA User Forum Survey Summary Report
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Transcript of Using SFIA - SFIA User Forum Survey Summary Report
Survey of MembersPeter Leather April 2009
SFIA User Forum
The SFIA User Forum is a community of SFIA users exchanging experiences and knowledge
in order to help each other implement and manage SFIA.
The User Forum also has a broader interest in developing the capability of Business Change and IT professionals whose roles and careers
are covered by the SFIA framework.
The SFIA User Forum is a community of SFIA users exchanging experiences and knowledge
in order to help each other implement and manage SFIA.
The User Forum also has a broader interest in developing the capability of Business Change and IT professionals whose roles and careers
are covered by the SFIA framework.
Membership of the User Forum is free and the forum relies on the voluntary efforts of its
members to be a success. The forum is independent of the SFIA Foundation but
is represented on the Council of the SFIA Foundation.
http://sfiauser.ning.com/
Membership of the User Forum is free and the forum relies on the voluntary efforts of its
members to be a success. The forum is independent of the SFIA Foundation but
is represented on the Council of the SFIA Foundation.
http://sfiauser.ning.com/
Survey Highlights
The Domain:– There is broad agreement on the areas of shared interest.– Forum members have a desire to exploit SFIA more and more to support their people management
processes and tackle their business challenges. They would like support from the User Forum to achieve this.
– There is a significant take up of SFIA v4 already among forum members and many others have plans to move to v4 as well.
The Practice: – There is a broad agreement on the type of knowledge and materials that members would like to
access.– Content is king for most forum members; we need to encourage a breadth of contribution to increase
the content available.
The Community:– A predominantly on-line, web-based approach to the forum will satisfy almost all members.– Many members feel unable to contribute knowledge / materials.– The appetite for knowledge and resources far exceeds the resources currently available to the forum– Actions are needed to increase both the number of members and the numbers of active, experienced
contributors in order to build a strong community.– There is a sizeable number of non-UK users; we need to ensure contributions are not solely focussed on
the UK– There is c.60% overlap with the membership of other professional organisations (mainly the BCS) but
there are very few members from IMIS and IET.
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Peter Leather SFIA User Forum Survey
About the Report
How the survey was completed• The survey was conducted on-line via Survey Monkey between 23rd March 2009 and 15th April 2009.• All SFIA User Forum members were invited to complete the survey.• Thanks to the following people for testing the survey and/or providing feedback on the survey design and
usability: Gail Jacomb, Gareth Jones, Brenda Aynsley, Russell Cosway and Ron Mclaren.
How the report was completed• The survey responses were analysed and this report produced to highlight the key factors needed to develop
an effective User Forum. • More detailed survey results will be made available on the User Forum web site (http://sfiauser.ning.com/).
About the Author• Peter volunteered for the role of SFIA User Forum host in February 2009 and implemented this survey as part of the role. • He is an independent consultant specialising in developing the workforce capability of Business Change & IT organisations. He is a
recognised expert in implementing skills frameworks such as SFIA and developing internal Business Change & IT communities of practice.
• He has more than 5 years operational and strategic experience of implementing SFIA across 1,000 Business Change & IT professionals. He led the implementation of a 100-person Business Analysis Community of Practice at UK Life Insurer, Norwich Union, and then went on to oversee the development of seven Business Change & IT communities of practice including Project Management, IT Design & Architecture and Testing. He was invited to speak at the SFIA UK Capability Management conference in 2007 to share this experience.
• He can be contacted at [email protected]
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Peter Leather SFIA User Forum Survey
About SFIA
What is SFIA?• The Skills Framework for the Information Age (SFIA) provides the
most widely accepted description of IT and IT-related skills in the world today. Although created and maintained in the UK it has been accessed by approximately 15,000 organisations from more than 100 countries. It is used in a range of industries and covers the private, public and not-for-profit sectors. It has been translated into Japanese, Chinese and Spanish.
How do I get hold of the SFIA Framework?• The framework is owned by the SFIA Foundation. SFIA is an open-
source skills framework. It is open to use by anyone and is free of charge if it is used as a skills management tool within an organisation. It can be downloaded from www.sfia.org.uk.
What does the SFIA framework look like?• The framework is a large matrix with 2 dimensions. The first
dimension is levels of responsibility and the second dimension is skills.
What is a SFIA Level of Responsibility?• SFIA describes 7 levels of responsibility. They each describe 4 key
dimensions of responsibility: autonomy, influence, complexity and business skills. The levels are numbered and labelled for ease of reference.
What is SFIA?• The Skills Framework for the Information Age (SFIA) provides the
most widely accepted description of IT and IT-related skills in the world today. Although created and maintained in the UK it has been accessed by approximately 15,000 organisations from more than 100 countries. It is used in a range of industries and covers the private, public and not-for-profit sectors. It has been translated into Japanese, Chinese and Spanish.
How do I get hold of the SFIA Framework?• The framework is owned by the SFIA Foundation. SFIA is an open-
source skills framework. It is open to use by anyone and is free of charge if it is used as a skills management tool within an organisation. It can be downloaded from www.sfia.org.uk.
What does the SFIA framework look like?• The framework is a large matrix with 2 dimensions. The first
dimension is levels of responsibility and the second dimension is skills.
What is a SFIA Level of Responsibility?• SFIA describes 7 levels of responsibility. They each describe 4 key
dimensions of responsibility: autonomy, influence, complexity and business skills. The levels are numbered and labelled for ease of reference.
What are SFIA skills?• SFIA describes 86 skills. Each skill has an overall definition and then a
more detailed descriptor for which ever of the 7 levels that skill is recognised. There are a total of 295 descriptors. 3 examples of the skills described in the framework are Project Management, Enterprise Architecture & Quality Assurance.
What is the scope covered by SFIA skills?• The skills cover mainstream IT, user IT and also the interface of IT
and business. The 86 skills are grouped into 6 categories: Strategy & Architecture, Business Change, Solution Development & Implementation, Service Management, Procurement and Management Support and Client Interface. They provide definitions for all skills needed by people and organisations involved in delivering and exploiting IT systems.
Why do organisations use SFIA?• Organisations use SFIA to improve their people management
processes and to help solve critical business problems impacting their people. SFIA can support people management processes such as organisation and role design, training and development, career development, workforce planning, recruitment and performance management. Typical business problems helped by using SFIA are IT out-sourcing, mergers and acquisitions, transformations of IT organisations and talent management in IT organisations.
Is SFIA up to date?• SFIA's aim is to reflect current IT practice not to dictate it. To this end
it is produced collaboratively by the industry for the industry. In this way it stays relevant, practical and useful. The framework is constantly revised and updated. Version 4 was published in December 2008.
What are SFIA skills?• SFIA describes 86 skills. Each skill has an overall definition and then a
more detailed descriptor for which ever of the 7 levels that skill is recognised. There are a total of 295 descriptors. 3 examples of the skills described in the framework are Project Management, Enterprise Architecture & Quality Assurance.
What is the scope covered by SFIA skills?• The skills cover mainstream IT, user IT and also the interface of IT
and business. The 86 skills are grouped into 6 categories: Strategy & Architecture, Business Change, Solution Development & Implementation, Service Management, Procurement and Management Support and Client Interface. They provide definitions for all skills needed by people and organisations involved in delivering and exploiting IT systems.
Why do organisations use SFIA?• Organisations use SFIA to improve their people management
processes and to help solve critical business problems impacting their people. SFIA can support people management processes such as organisation and role design, training and development, career development, workforce planning, recruitment and performance management. Typical business problems helped by using SFIA are IT out-sourcing, mergers and acquisitions, transformations of IT organisations and talent management in IT organisations.
Is SFIA up to date?• SFIA's aim is to reflect current IT practice not to dictate it. To this end
it is produced collaboratively by the industry for the industry. In this way it stays relevant, practical and useful. The framework is constantly revised and updated. Version 4 was published in December 2008.
• Level 1 – Follow• Level 2 – Assist• Level 3 – Apply• Level 4 – Enable
• Level 5 - Ensure, advise• Level 6 - initiate, influence• Level 7 - Set strategy, envision.
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Peter Leather SFIA User Forum Survey
Survey Objectives
The Domain:– The areas and issues of shared interest.– This creates common ground and a sense
of purpose for the User Forum.
The Practice: – The body of knowledge, frameworks,
methods, stories, case studies, tools, documents etc.
– This identifies the material and knowledge to be shared within the User Forum.
The Community:– The people who care about this domain.– A strong community encourages
interaction and sharing within the User Forum.
Domain
Practice Community
The survey addressed the 3 areas critical to developing and sustaining a successful User Forum
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Peter Leather SFIA User Forum Survey
Survey Demographics
Germany, 2
Denmark, 1
China, 1
Chile, 1
Bangladesh, 1
Australia, 4
Greece, 1
Ireland, 2
J apan, 1
Lesotho, 2
New Zealand, 1
P akistan, 1
Singapore, 1
South Africa, 1
Turkey, 1
United Arab Erimates, 1
United States of America, 1
Malaysia, 1
Other, 24
United Kingdom, 84
• 108 people responded to the survey. There are c. 260 members of the forum giving approx 40% response rate.
• Members from 25 countries responded to the survey.
• There are members from 30 different countries in the User Forum as a whole.
• Where 52% of non-UK members responded; only 38% of UK based members responded.
• This demonstrates a high degree of interest and desire for support from the non-UK members.
• 108 people responded to the survey. There are c. 260 members of the forum giving approx 40% response rate.
• Members from 25 countries responded to the survey.
• There are members from 30 different countries in the User Forum as a whole.
• Where 52% of non-UK members responded; only 38% of UK based members responded.
• This demonstrates a high degree of interest and desire for support from the non-UK members.
Which country are you located in?
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Peter Leather SFIA User Forum Survey
Survey Demographics
Private43%
Public44%
Voluntary / Not-for-
profit7%
Other6%
IET6%
IMIS1%
itSMF12%
None of the above41%
e-skills UK5%
BCS35%
Other9%
External Recruitment
2%
External Consultant
14%
Services Provider
13%
HR9%
IT53%
37%
38%
26%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Not using - noplan to use
Not using - havea plan in place
to use
Currently using
Membership of one of the 5 SFIA member organisations? Are you using SFIA v 4?
What is your primary job function? Which Sector do you work in?
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Peter Leather SFIA User Forum Survey
Survey Highlights
The Domain:– There is broad agreement on the areas of shared interest.– Forum members have a desire to exploit SFIA more and more to support their people management
processes and tackle their business challenges. They would like support from the User Forum to achieve this.
– There is a significant take up of SFIA v4 already among forum members and many others have plans to move to v4 as well.
The Practice: – There is a broad agreement on the type of knowledge and materials that members would like to
access.– Content is king for most forum members; we need to encourage a breadth of contribution to increase
the content available.
The Community:– A predominantly on-line, web-based approach to the forum will satisfy almost all members.– Many members feel unable to contribute knowledge / materials.– The appetite for knowledge and resources far exceeds the resources currently available to the forum– Actions are needed to increase both the number of members and the numbers of active, experienced
contributors in order to build a strong community.– There is a sizeable number of non-UK users; we need to ensure contributions are not solely focussed
on the UK– There is c.60% overlap with the membership of other professional organisations (mainly the BCS) but
there are very few members from IMIS and IET.
Version 1.0: 29/4/2009Peter Leather SFIA User Forum Survey
Survey Charts & Analysis
1. Which People Management Processes does SFIA support?
2. What business challenges are you using SFIA to help with?
3. What material or knowledge would you like to access via the User Forum?
4. What material or knowledge can you contribute to the User Forum?
5. How would you like to communicate with fellow User Forum members?
6. What support would help you to become more active in the User Forum?
7. Which People management processes would you like to see featured in the SFIA User Forum?
8. What business challenges would you like to see featured in the SFIA User Forum?
The following charts analyse the survey responses to the questions below:The following charts analyse the survey responses to the questions below:
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Peter Leather SFIA User Forum Survey
8%
19%
21%
18%
31%
34%
42%
48%
35%
49%
48%
53%
42%
44%
40%
34%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Rew ard
Resourcing
Performance Management
Workforce Planning &Development
Recruitment
Career Development
Training & Development
Organisation & Role Design
Which People Management Processes does SFIA support?
Significant Latent Demand
The areas of resourcing, performance management,
workforce planning and development show a
significant gap between the numbers of
organisations currently using SFIA and those who
would like to use SFIA.
Significant Latent Demand
The areas of resourcing, performance management,
workforce planning and development show a
significant gap between the numbers of
organisations currently using SFIA and those who
would like to use SFIA.
Not using SFIA now but would like to
Using SFIA to support this process now
Key:
% of respondents which answered the question Which operational People management processes does SFIA support in your organisation? n=91.
Lagging behind?
The area of Reward shows the least interest but still a number of users
are interested in using SFIA to support their Reward processes.
Lagging behind?
The area of Reward shows the least interest but still a number of users
are interested in using SFIA to support their Reward processes.
Most Mature
The areas of Organisation & Role Design, Training, Career Development and Recruitment are the more mature areas. There is still
significant out-standing demand for SFIA to support
these process areas.
Most Mature
The areas of Organisation & Role Design, Training, Career Development and Recruitment are the more mature areas. There is still
significant out-standing demand for SFIA to support
these process areas.
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Peter Leather SFIA User Forum Survey
What business challenges are you using SFIA to help with?
Significant Demand to Use SFIA to solve IT
workforce challenges
A number of areas are of interest and there is a
healthy spread of organisations using it and good demand from other
organisations to start using SFIA in these areas.
Significant Demand to Use SFIA to solve IT
workforce challenges
A number of areas are of interest and there is a
healthy spread of organisations using it and good demand from other
organisations to start using SFIA in these areas.
Most Mature
The challenges of developing IT
professionalism and skills assessment are the most
common uses of SFIA.
Most Mature
The challenges of developing IT
professionalism and skills assessment are the most
common uses of SFIA.
Not using SFIA now but would like to
Using SFIA to help with this now
Key:
% of respondents which answered the question “What business challenges are you using SFIA to help with?” n=91.
7%
7%
9%
16%
16%
23%
29%
27%
27%
37%
27%
30%
35%
46%
47%
11%
12%
12%
14%
25%
37%
36%
38%
38%
32%
43%
41%
43%
34%
35%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Business Acquisitions
Offshoring
Mergers / Integrations
Outsourcing
Improving resource mix
Deploying resources
Recruiting
High performance
Workforce productivity
New IT Operating Models
Talent Management
IT Qualif ications
Up-skilling
Understanding current skills
IT Professionalism
In contrast to SFIA council literature; the areas of outsourcing / off-shoring / mergers /
acquisitions are not prime reasons for forum
members using SFIA.
Extract from “Getting it Right
with SFIA”
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Peter Leather SFIA User Forum Survey
What material or knowledge would you like to access via the User Forum?
The SFIA framework is only the starting point
•On its own the SFIA Framework does not enable effective implementation or achievement of IT Workforce improvements.
•The User Forum can add considerable value by helping members with the execution of improvement initiatives.
The SFIA framework is only the starting point
•On its own the SFIA Framework does not enable effective implementation or achievement of IT Workforce improvements.
•The User Forum can add considerable value by helping members with the execution of improvement initiatives.
Overwhelming Agreement and
Significant Demand
These are all popular areas of knowledge to be shared.
Users of the forum are hungry for knowledge and they will value access to
tangible assets to support their implementations.
Overwhelming Agreement and
Significant Demand
These are all popular areas of knowledge to be shared.
Users of the forum are hungry for knowledge and they will value access to
tangible assets to support their implementations.
Not Interested
Interested or Very Interested
Key:
% of respondents which answered the question “What material or knowledge would you like to access via the User Forum?” n=98.
79%
80%
81%
83%
83%
83%
85%
85%
89%
89%
2%
3%
6%
6%
3%
3%
5%
1%
5%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
SFIA / Industry News
Benefit Cases
Implementation plans
Templates
Example documents
FAQ on SFIAv4
Implementation advice
Links to useful resources
Case Studies
Methods and tools
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Peter Leather SFIA User Forum Survey
What material or knowledge can you contribute to the User Forum?
There is a majority of novice members of the forum
A significant proportion (44%) of respondents feel unable to share any knowledge / material with the forum.
Considering these respondents took the time to complete the survey; it is
reasonable to assume that the proportion of all the User Forum
members in this position will be much greater. (my estimate is 70%).
There is a majority of novice members of the forum
A significant proportion (44%) of respondents feel unable to share any knowledge / material with the forum.
Considering these respondents took the time to complete the survey; it is
reasonable to assume that the proportion of all the User Forum
members in this position will be much greater. (my estimate is 70%).
A shortage of active contributors – action is not matching intent
•Despite responses from a majority of responders saying they can contribute – this has not been evidenced in contribution to the forum so far.
•The user forum needs to attract, nurture and recognise active, experienced contributors.
A shortage of active contributors – action is not matching intent
•Despite responses from a majority of responders saying they can contribute – this has not been evidenced in contribution to the forum so far.
•The user forum needs to attract, nurture and recognise active, experienced contributors.
Key:
% of respondents which answered the question “What material or knowledge can you contribute to the User Forum - either now or in the future?” n=98.
9%
10%
11%
13%
14%
18%
20%
22%
29%
30%
44%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
SFIA / Industry News
Benefit Cases
Templates
Methods and tools
Links to useful resources
Implementation plans
FAQ on SFIAv4
Example documents
Case Studies
Implementation advice
None of the above
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Peter Leather SFIA User Forum Survey
How would you like to communicate with fellow User Forum members?
Webinars and Collaboration Tools
Can be looked at once the initial level of interaction increases.
Webinars and Collaboration Tools
Can be looked at once the initial level of interaction increases.
Unimportant
Essential or Important
Clear Preferences
Web site, e-mail and on-line discussion boards are most in
demand and these should continue to be the methods of
communication. Our focus should be to improve
usage of existing features.
Clear Preferences
Web site, e-mail and on-line discussion boards are most in
demand and these should continue to be the methods of
communication. Our focus should be to improve
usage of existing features.
Key:
% of respondents which answered the question “How would you like to communicate with fellow User Forum members?” n=91.
16%
12%
11%
10%
3%
2%
2%
27%
41%
48%
54%
69%
75%
80%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Tele-conference
Face to face
Webinars (seminardelivered via the web)
Collaboration tools (e.g.a wiki)
On-line discussionboards
Web site
Face to face
There is a significant number of people are looking for face to face
interaction. Is there an opportunity to use the annual SFIA conference to test
this out?
Face to face
There is a significant number of people are looking for face to face
interaction. Is there an opportunity to use the annual SFIA conference to test
this out?
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Peter Leather SFIA User Forum Survey
What support would help you to become more active in the User Forum?
Increase the no. of people in the forum size and the level of
interaction
We need a drive to increase the number of members and to increase
the sense of community.
Increase the no. of people in the forum size and the level of
interaction
We need a drive to increase the number of members and to increase
the sense of community.
Unimportant
Essential or Important
Content is King!Content is King!
Key:
% of respondents which answered the question “What support would you help you to become more active in the User Forum?” n=91.
19%
21%
24%
36%
40%
48%
53%
54%
56%
66%
67%
68%
76%
22%
18%
12%
7%
4%
4%
8%
7%
4%
2%
4%
2%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Someone to help me publish material
Someone to help write or edit material
More functionality on the web-site
Face to face meetings / seminars
On-line seminars / webinars
Guest contributors
Easy to add material to the web-site
More members of the forum
More interaction with forum members
Support from the SFIA council
Regular summary sent by e-mail
Answers to questions about SFIA v4
More content available
More content is key to increasing activity in the User Forum. This is the priority area to take the forum to the
next stage. A summary of recent activity by e-mail will drive up usage.
More content is key to increasing activity in the User Forum. This is the priority area to take the forum to the
next stage. A summary of recent activity by e-mail will drive up usage.
Other sources of content are: guest contributors and those members
whom are looking for help in writing, editing publishing material.
As increasing content is vital and approximately 20% of responders say they need support; we need to target those members with content
who need support to publish.
Other sources of content are: guest contributors and those members
whom are looking for help in writing, editing publishing material.
As increasing content is vital and approximately 20% of responders say they need support; we need to target those members with content
who need support to publish.
Key content to add is the SFIA v4 FAQ.
Key content to add is the SFIA v4 FAQ.
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Peter Leather SFIA User Forum Survey
Content is King!
Having established that more content is key to increasing activity in the User
Forum. This slide highlight the people management process areas of most
interest to forum members.
Content is King!
Having established that more content is key to increasing activity in the User
Forum. This slide highlight the people management process areas of most
interest to forum members.
Which People management processes would you like to see featured in the SFIA User Forum?
Not Interested
Very Interested or Interested
Key:
% of respondents which answered the question Which People management processes would you like to see featured in the SFIA User Forum?” n=91.
58%
76%
76%
78%
79%
88%
89%
93%
14%
9%
5%
4%
8%
2%
3%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Reward
Performance Management
Workforce Planning & Development
Recruitment
Resourcing
Career Development
Organisation & Role Design
Training & Development
Lagging behind?
The area of Reward again lags behind but there is
still significant interest in the topic.
Lagging behind?
The area of Reward again lags behind but there is
still significant interest in the topic.
There is still lots of interest in the mature SFIA supported
areas (Training, Career Development and Role
Design).
There is still lots of interest in the mature SFIA supported
areas (Training, Career Development and Role
Design).
There is significant interest in growth areas such as
Resourcing, Recruitment, Workforce Planning and
Performance Management.
There is significant interest in growth areas such as
Resourcing, Recruitment, Workforce Planning and
Performance Management.
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Peter Leather SFIA User Forum Survey
What business challenges would you like to see featured in the SFIA User Forum?
Not Interested
Very Interested or Interested
Content is King
Having established that more content is key to increasing activity in the User
Forum; this slide highlights the business areas of most interest to forum members.
Content is King
Having established that more content is key to increasing activity in the User
Forum; this slide highlights the business areas of most interest to forum members.
Key:
% of respondents which answered the question Which People management processes would you like to see featured in the SFIA User Forum?” n=91.
25%
27%
33%
38%
55%
67%
71%
74%
75%
76%
77%
78%
82%
86%
88%
31%
32%
30%
23%
18%
9%
7%
7%
4%
8%
3%
5%
5%
3%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Offshoring
Business Acquisitions
Mergers / Integrations
Outsourcing
Improving resource mix
Deploying resources
Recruiting
Workforce productivity
Up-skilling
New IT Operating Models
IT Qualifications
Talent Management
High performance
Understanding current skills
IT P rofessionalism
There is still lots of interest in the business challenges which
are directly related to skills and skills development.
There is still lots of interest in the business challenges which
are directly related to skills and skills development.
There is also interested in IT workforce related challenges
which are not directly relate to SFIA and skills development.
There is also interested in IT workforce related challenges
which are not directly relate to SFIA and skills development.
There is also interested in those IT workforce related challenges which are only indirectly relate to SFIA.
There is also interested in those IT workforce related challenges which are only indirectly relate to SFIA.
… but some areas are less of a draw than others
There are a number of business challenges which are of interest to a minority of forum members.
… but some areas are less of a draw than others
There are a number of business challenges which are of interest to a minority of forum members.
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What Special Interest Groups would User Forum members like to see?
Suggestions for Special Interest Groups: •e-governance, ICT management•Public sector group•Information management•SFIA Plus implementation•Certification / qualification•Talent Management•Working with related frameworks.•Qualification/Certification•Use of SIFA in a rapidly changing environment•Education•Project Management and Business Change•Strategic Workforce Planning•Job descriptions and qualifications•Trends in technology•e-portfolios based on SFIA templates•Using SFIA 4 in workforce management. •Using SFIA 4 in learning / skills development•Recruitment•Linking SFIA to recruitment•Developing business models that include open use of SFIA definitions
Suggestions for Special Interest Groups: •e-governance, ICT management•Public sector group•Information management•SFIA Plus implementation•Certification / qualification•Talent Management•Working with related frameworks.•Qualification/Certification•Use of SIFA in a rapidly changing environment•Education•Project Management and Business Change•Strategic Workforce Planning•Job descriptions and qualifications•Trends in technology•e-portfolios based on SFIA templates•Using SFIA 4 in workforce management. •Using SFIA 4 in learning / skills development•Recruitment•Linking SFIA to recruitment•Developing business models that include open use of SFIA definitions
Not Interested,
8%
Very Interested,
19%
Interested, 42%
Neither Interested or
Not Interested,
32%
Would you value Special Interest or Focus Groups where particular areas of interest to you can be explored
in detail?
Case studies can be found at http://www.exceptional-performance.co.uk/case-studies
Peter Leather is an independent consultant specialising in developing the workforce capability of Business Change & IT organisations. He is a
recognised expert in implementing skills frameworks such as SFIA and developing internal Business Change & IT communities of practice. He was invited to speak at the SFIA UK Capability Management conference in 2007
to share this experience.