Using Process Mapping to Assess and Improve eResource Workflow
17
Using Process Mapping to Assess and Improve eResources Workflow Kelly Smith Charleston Conference November 3, 2010
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Presented as part of the "Innovative Practices in Electronic Resources and Acquisition Management" Preconference at the 2010 Charleston Conference. Also presenting were Ryan Weir, Regina Koury, Denise Pan, Kelly A. Smith, and Geoffrey P. Timms.
Transcript of Using Process Mapping to Assess and Improve eResource Workflow
Using Process Mapping to Assess and Improve eResources Workflow
Kelly Smith Charleston Conference
November 3, 2010
http://www.flickr.com/photos/geishaboy500/100043823
Workflow Tools
Workflow Process Mapping
VendorAcquisition
s StaffeResource Librarian
Administrative
Coordinator
Collection Dev. Cte. Tools
Renewal Notice
Log Renewal
Renew?
Paper Folder/File
Cabinet
Get Usage Stats
Investigate Pricing
Yes/no
Get input from Liaison/ Fac
MaybeSend Invoice &
License
Vendor Admin Sites
Approve payment
SharePoint Meeting Minutes
Pay Invoice
Verify Continued
Access
Voyager & Banner
End
Database Acquisition “Before” Workflow
Email/phone w/vendor/consortia
Notify Vendor
Vendor/Agent
Acquisitions Staff
eResource Collection Librarian
Administrative
Coordinator
Collection Dev. Cte. Tools
Renewal Notice
Log Renewal
Renew?
SharePoint Master
eResources Excel File
Get Usage Stats
Investigate Pricing
Notify Vendor Yes/no
Get input from Liaison/ Fac
Send Invoice/ License
Vendor Admin Sites
Sign License
SharePoint Meeting Minutes
Pay Invoice
Voyager & Banner
Shared Network “N” Drive
Email/phone w/vendor/consortia
Notify eResource Access Librarian
License?
No
Yes
Approve Payment
Database Acquisition “After” Workflow
Before.. After..
Current Database Acquisition Tools
Current Database Tool - Sharepoint
The “Electronic Resources” Spreadsheet – Over 170 licensed eResources tracked
Current Database Tool - Sharepoint
The “Electronic Resources” Spreadsheet – Over 170 licensed eResources tracked
Current Database Tool - Sharepoint
“The Sharepoint Spreadsheet” – Renewals Tab
Current Database Tool - Sharepoint
“The N Drive” – eResources Folder
Current Database Tool
“The N Drive” – Usage Stats Folder
Current Database Tool
UStat
Current Database Tool
PHP-based Database of Databases
Current Database Tool
PHP-based Database of Databases
Current Database Tool
http://www.flickr.com/photos/kentbye/2053916246
EKU is…
1) Building an eResource Management tool using Drupal Desired Fields/Functionality:
http://tinyurl.com/drupaldb Mockup:
http://library-dev.eku.edu/resources/subject
2) Hoping to develop a ticketing system using Footprints software to track Changes with journal titles Problem reports
Next Step
Need a better TOOL to *Manage* the workflows we’ve developed.
