Using NGOSS - POSTECHdpnm.postech.ac.kr/papers/TMW/TMW2004-LongBeach/Using NGOSS... · Deployment...

All Rights ReservedPage No. - 1Copyright 2004. All Rights Reserved Training Plus Copyright 2004. All Rights ReservedPage 1 Training Plus Copyright 2004. All Rights ReservedPage 1 Training Plus

TM Forum Training Plus at TeleManagement WorldLong Beach, USA - 11th October 2004

Using NGOSS

Joel J. Fleck, IIChief Architect, Hewlett-Packard

Cliff C. FaurerTechnical Director, NGOSS Program


Agenda

2.00 Welcome2.00 NGOSS Bluetooth Example

3.30 Break4.00 NGOSS VPN Service Offering Example5.00 Course Wrap-up


Housekeeping

CourtesyMobiles, Pagers, etc.

Q&ADuring Breaks, Start/End of Sessions, End of Day

FeedbackEvaluation Forms


TM Forum Training Plus at TeleManagement WorldLong Beach, 11th October 2004

NGOSS Case Study: Solution Design the NGOSS Way –Remote Presentation Controller

Joel Fleck, Hewlett-PackardNGOSS Steering Council

NGOSS Architecture BoardNGOSS Lifecycle and Methodology Team

NGOSS Contract Working Group


AgendaNGOSS Case Studies: Solution Design the NGOSS Way

Remote Presentation ControllerVPN Service Offering


LogicalView

NGOSS Lifecycle

PhysicalView

Service DevelopersView

Service Providers View

ImplementationDeployment

Business System

Deployment Capabilities, Constraints & Context

Implementation Capabilities, Constraints & Context

Business Capabilities, Constraints & Context

System Capabilities,Constraints & Context

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

Iterate withSANRR

Iterate withSANRR


LogicalView

PhysicalView




Business System





Iterate withSANRR

Iterate withSANRRNGOSS Lifecycle

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGECHALLENGE


NGOSS SANRR Methodology Iterate withSANRR

Iterate withSANRR

1. SCOPE : Define Solution Boundary including Solution Mission Goals, and High-Level Use Cases

2. ANALYZE: Document existing (legacy) and desired environments with detailed Use Cases, Process Maps, Activities and Policy Lists

3. NORMALIZE: Map current view onto common vocabulary to achieve a “single unified model” (using SID)

4. RATIONALIZE: Examine normalized model for needed changes (Gap Analysis, Replication Analysis, Conflict Analysis). Terminate when no more changes needed

5. RECTIFY: Modify, delete or add functionality (Contractually Specified) to resolve needed changes identified in Step 4. Once complete, cycle to Step 3.



Iterate withSANRR

Scope SCOPE : Define Solution Boundary including Solution Mission, Goals, and Business High-Level Use Cases


NGOSS Artifacts: Top Level Scope

NGOSSUse Cases

Currently Conceptual - NGOSS Knowledge Base processes, extension methodologies for eTOM, SID and NGOSS Contract exploitation.Processes Used

NGOSS Design and lifecycle policies tbd (draft available in J Strassner Policy base Network Management Solutions for the Next Generation)Organisation’s internal policies

Policies Used

To capture the business goals and needs in a form that can be realized with high fidelity by Systems Implementer’s in an acceptable deployment.This methodology uses a Validation Verification AND Testing (VV&T) concept over the full NGOSS Lifecycle.

Stakeholder Goals

To capture and transform a user organisation’s business goal - based on possible existing systems and organization constraints - into a set of artefacts that express the Business Requirement in a complete form that meets the pre conditions for the Systems Phase of the NGOSS Lifecycle. Some of these artifacts may be recorded in the TMF OR the Organisation’s Own Knowledge Base

Primary Goals

TMF Members, suppliers, partners, industry analysts Tertiary Actor(s)

Stakeholders for System, Implementation and Operations TMF Team members

Secondary Actor(s)

Business Analysts and programme managers in user organizationsPrimary Actor(s)

Anyone that is involved with establishing and operating the Business Phase of the NGOSS LifecycleAudience

Very High SummaryLevel

Enterprise: The activities, constraints and artifacts (e.g. business plan) needed to perform the NGOSS Business LifecycleScope

Business Phase – NGOSS LifecycleUse Case Title

CommentaryName of Field



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)








Problem at Hand (Challenge)

“I love to wander about during presentations and hate to be anchored to the podium to change each slide!! –We’ve got audio mobility and pointers, but are still required to go to the podium to control the presentation.”

-- Let’s investigate the solution using NGOSS!!


Characterize the Challenge(Brainstorm Concerns)

“I love to wander about during presentations and hate to have to go back to the laptop to change each slide!!”

Stakeholders – Presenter, Presentation Environment, AudienceGoals – Save time, Mobility, Ease of use, Agility, Re-Use, Showcase technology and Demonstrate pervasive computingRestrictions – Security, Range, Power, Functionality of remote device, Distance Limitations, Cost, Configurability.


Normalize – Simple Model of Challenge

Stuck at the projector!


High Level Use Case

Name: Remote Control of PresentationGoal: Make presentation more dynamic by facilitating interaction with the audiencePrimary Actor: PresenterSecondary Actor: Presentation Device, Remote DeviceTertiary Actor: AudienceGoverning Policies: Consistently presented appearance across the whole presentation environment (e.g., audio, control, emphasis)Main Scenario: Start Presentation, Advance, Reverse, Stop Presentation.


LogicalView

PhysicalView




Business System





Iterate withSANRR


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGE


Notes: - Bold Italic Roles indicate accountability- Following numbers (n) indicate Primary, Secondary or Tertiary Actors- Interactions between Accountability Roles for each View follow indicated doubled headed black arrows- Use Cases that span one or more Views are constructed as a coordinating Use Case that orchestrates the use of non-spanning Use Cases

NGOSS Lifecycle Roles:Presentation ControllerBusiness System

Presenter (1)Presentation Device (2)

Audience (3)

{

Remote Control of Presentation

{Roles

Control PresentationRemotely

CorporateKnowledge

Base

NGOSSKnowledge

Base

Shared

Iterate withSANRR

Iterate withSANRR

Contracts

Iterate withSANRR

Iterate withSANRR




Iterate withSANRR

Analyze (Document Existing and

Desired Problems)Scope

ANALYZE: Document existing (legacy) and desired environments with detailed Use Cases, Process Maps and Policy Lists


NGOSS Artifacts: BV Requirements

NGOSSUse Cases



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)









Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)







contains


Analyze – Business View Use CaseName: Remote Control of PresentationLevel: Business ViewGoal: Low cost coordinated presentation environmentPrimary Actor: PresenterSecondary Actor: Presentation Device, Remote DeviceTertiary Actor: AudienceConstraints: Appearance consistently presented across the entirepresentation environment (e.g., audio, control, emphasis, …), non-disruptive method, must be near-real time, re-use existing equipment as much as possible, simple to useGoverning Business Policy: Get the point across consistently for all applicable media.


Analyze – Business View Use Case (contd.)

Main Scenario:Start Presentation EnvironmentSequence Audio and VideoEmphasis as necessaryStop Presentation Environment


NGOSS Artifacts: BV Processes

NGOSSUse Cases



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)









Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)







NGOSS ProcessDescriptions

Operations

Fulfillment Assurance BillingOperationsSupport &Readiness

Customer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

(Application, Computing and Network)

Enterprise Management

Strategic &EnterprisePlanning

Financial & AssetManagement

Enterprise QualityManagement, Process & ITPlanning & Architecture

Stakeholder & ExternalRelations Management

Brand Management,Market Research &Advertising

Human ResourcesManagement

Disaster Recovery,Security & FraudManagement

Research &Development,TechnologyAcquisition

Strategy, Infrastructure & ProductProductLifecycleManagement

InfrastructureLifecycleManagement

Strategy &Commit

Marketing & Offer Management

Service Development & Management

Resource Development & Management

Supply Chain Development & Management


Customer

contains

references


Analyze – Business Process

StartPresent.

Env.

CheckAudio

CheckVideo

CheckEmphasis

SequencePresent.

StopPresent.


NGOSS Artifacts: BV Policies

NGOSSUse Cases



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)









Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)








Operations


















Strategy &Commit






Customer

NGOSS Policies

PolicySet

PolicyEvent

PolicyGroup

PolicyAction

PolicyCondition

Policy

PolicyStatement

0..n

0..1

0..n

containedPolicySets0..1

PolicyStatement is used by PolicyCondition and PolicyAction subclasses

PolicyEventSet

0..n1 0..n1 {filled in by eventConstraint}

hasEvents

0..n

0..1

0..n

0..1{filled in by executionConstraints}

controlsExecutionOf

PolicyRule 1..n

1..n

1..n

{ordered}

1..n

policyActionInPolicyRule

1..n 1..n1..n 1..n {ordered}

policyConditionInPolicyRule

1..n

1..n

1..n

{filled in by triggerConstraints}1..n

isTriggeredBy

contains

references

references

adjusts

selects


Analyze – Business Policies

StartPresent.

Env.

CheckAudio

CheckVideo

CheckEmphasis

SequencePresentation

StopPresent.

Presenter Policy: Consistently delivered message across all applicable media

Audience Policy: Provide feedback to ensure message is more understandable


NGOSS Artifacts: BV Activities

NGOSSUse Cases



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)









Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)








Operations


















Strategy &Commit






Customer

NGOSS Policies

PolicySet

PolicyEvent

PolicyGroup

PolicyAction

PolicyCondition

Policy

PolicyStatement

0..n

0..1

0..n



PolicyEventSet


hasEvents

0..n

0..1

0..n


controlsExecutionOf

PolicyRule 1..n

1..n

1..n

{ordered}

1..n


1..n 1..n1..n 1..n {ordered}


1..n

1..n

1..n


isTriggeredBy

NGOSS Activities

Order Handling

CreditA uthorization

Order Issuance Order Trackingand Status

PreorderFeasibilityDetermination

Order Completion

Rec eive Pre-OrderFeas ibility Request

Order PlanDev elopment

Order Creation Confirm OrderCompletion w ithCustomer

Report unmetcommitments orcapabilities

Status Report

CustomerJeopardyNotification

Committed DateRe-negotiatio w /Customer

Validate info forAssurance andBilling

CustomerSatisfactionValidation

Conf irm CustomerValue delivery

Billing SatisfactionValidation

Test solution anddemonstrate tocust

Order Cancellation

Order Amendment

Obtain AppropriateApprovals

Advise andNegotiateA cceptable Terms

Order RequestValidation

Is sue Pre-OrderFeasibility Study

CreditInv estigationDetermination

CreditInv estigation

StatusEs tablishment andManagement

Manage Customerchanges toAgreement Con

Train the customer

Follow up onoptimal CustomerUtilisation

© TeleManagement For um e TOM Apr il 200 1

TEAM DRAFT

contains

references

references

adjusts

selects

defines


Analyze – Business Activities

StartPresent.

Env.

Audio

Video

Emphasis

Sequence StopPresent.

CheckPointer

CheckDisplay Device

CheckMedia Package

CheckMedia

CheckMicrophone

AdvanceSlideshow



Iterate withSANRR



Norm

alize

NORMALIZE: Map current view onto common vocabulary to achieve a “single unified model”


Normalize – Business Information Concepts

User = Presenter of talk Sequencer = Role that controls presentation flowContent = Presentation material being displayedSetting = Display Device + Display Media + Display Media Package + Display Device Interface


Normalize – Vocabulary of Concepts

Display DeviceUser

Content

SequencerAudience

http://www.sonyericsson.com/spg.jsp?cc=us&lc=en&ver=4000&template=pp1_loader&php=php1_10076&zone=pp&lm=pp1&pid=10076



Iterate withSANRR



Norm

alize

Ration

alize

RATIONALIZE: Examine normalized model for needed changes (Gap Analysis, Replication Analysis, Conflict Analysis). Terminate when no more changes needed


Rationalize – Business Gap/Conflict/Redundancy Analysis

• Gap 1: The available presentation device is a slide projector, the presentation is in PowerPoint on a Laptop. Therefore, we need a new presentation environment.

• Gap 2: The presentation device control is mechanical and hardwired to the presentation device, thus limiting mobility. Therefore, we need a new method for control.



Iterate withSANRR



Norm

alize

Ration

alize

Rectify

RECTIFY: Modify, delete or add functionality to resolve needed changes identified in Rationalize. Once complete, cycle to back to Normalize.


NGOSS Artifacts: BV Contracts

NGOSSUse Cases



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)









Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)








Operations


















Strategy &Commit






Customer

NGOSS Policies

PolicySet

PolicyEvent

PolicyGroup

PolicyAction

PolicyCondition

Policy

PolicyStatement

0..n

0..1

0..n



PolicyEventSet


hasEvents

0..n

0..1

0..n


controlsExecutionOf

PolicyRule 1..n

1..n

1..n

{ordered}

1..n


1..n 1..n1..n 1..n {ordered}


1..n

1..n

1..n


isTriggeredBy

NGOSS Activities

Order Handling




Order Completion





Status Report








Order Cancellation

Order Amendment









Train the customer



TEAM DRAFT

NGOSS Contracts

ImplementContract

SystemContract

DeploymentContract

BusinessContract

1 2

34

ImplementContract

SystemContract

DeploymentContract

BusinessContract

1 2

34

contains

references

references

adjusts

selects

controls

references

interfacesdefined by

referencesdefines

references


Rectify – Business Contracts

Control Slide PresentationStartNextPreviousBlankEnd


Contract OutlineGeneral Contract Part: Common to all Contracts for each View

Header Part: This part identifies the Contract in an unambiguous way, and hosts a placeholder for a textual description of the ContractDescriptive Part: This part contains the goal of the Contract, along with descriptive information and a set of search criteria to facilitate searching for this Contract

Functional Part: This part defines the capabilities provided by the Contract; the pre-conditions needed for correct operation, the post-conditions resulting from correct operation and defines a context for the capabilitiesNon Functional Part: This part defines aspects which govern or restrict the bounds of operation of the capabilities specified by the Contract (e.g., external influences such as technological limitations, legal or regulatory limitations and organizational limitations), as well as other considerations (e.g. cost)Management Part: This part defines the management capabilities needed to operate administer and maintain the Capabilities of this ContractView Specific Model Part: This part contains various types of models (UML and others) tailored to support the specific View of the Contract (i.e. Business View Models or System View Models) being represented.


Business Contract – Presentation Controller (1)General Contract Part:

Header Part:Contract Name: Control Presentation RemotelyContract Identifier: TmfControlPresentationRemotelyVersion: 0.1CDO: TMForum Lifecycle Team

Descriptive Part:Goal: facilitate dynamic interaction with audience by allowing presenter to remotely control slide presentationDescription: Provides access to the slide presentation set of commands allowing control over the sequencing of the materialComment: supports basic set of commands, will be extended to support additional commands in a future versionSearch Criteria: slide, controller, presentation

Functional Part:Non Functional Part:Management Part:View Specific Model Part:


Business Contract – Presentation Controller (2)General Contract Part:Functional Part:

Context: Multi-Media Presentation Environment with Presenter and AudienceAssociated Business Processes: Start Presentation Environment, Emphasize Presentation, Presentation AudioAssociated Business Policies: Consistent Media Presentation, Audience FeedbackBusiness Capabilities: Next Slide, Previous Slide, Black Screen, White Screen, 1st Slide, Start Show and End ShowPre-Conditions: Presentation environment started and consistent media presentation initiatedResult Status: Successful, Failed, Still Executing or Not Yet ExecutedPost-Conditions: Material successfully presentedInteraction Points: Prepare Presentation Environment, Interaction Roles: Display Device, Display Media, Display Media Package, Display Device InterfaceSecurity: Token may be required to access the devices

Non Functional Part:Management Part:View Specific Model Part:


Business Contract – Presentation Controller (3)General Contract Part:Functional Part:Non Functional Part:

Deployment Related: Presentation Environment is available and adheres to OSHA safety requirementsOrganization Related: Presentation environment physical limitations conform to the capabilities offered by this contractLegal Related: NAMiscellaneous: NA

Management Part:Management Activities: Administer Display Device, Display Media, Display Media Package, Display Device InterfaceResponsible Management Roles: Audio/Video Support Personnel, Device Administrator, Presentation Environment Support Staff, Security AdministratorAssociated Management Processes: TBDAssociated Management Policies: TBDManagement Security Policies: TBD

View Specific Model Part:


Business Contract – Presentation Controller (4)

General Contract Part:Functional Part:Non Functional Part:Management Part:View Specific Model Part:

Use Case Diagrams:Interaction Diagrams:Behavioral Diagrams:Business Artifacts:Business Strategy Diagrams & Artifacts:

StartPresent.

Env.

CheckAudio

CheckVideo

CheckEmphasis


StopPresent.


Solution Languages through the LifecycleBusiness Language

StartPresent.

Env.

CheckAudio

CheckVideo

CheckEmphasis


StopPresent.

Start Show

Next Slide

Previous Slide

Black Screen

White Screen

Left Button

Display Desktop

End Show

This is the Language used to express the Business View of the Remotely Controlled Presentation SequencerChallenge


NGOSS SANRR Method

DesiredNGOSS View or Solution



Norm

alize

Ration

alize

Rectify


‘Morph’ the Contract1. Define the Business

(Leadership Team,Business Process Engineers)

2. Architect the Business(Enterprise IT Architects)

BusinessContract

1

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGE

4. Execute the Business(Operations) 3. Implement the Business

(Development Org.)


LogicalView

PhysicalView




Business System





Iterate withSANRR


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGE




Roles

Presenter (1)Computer (2)Remote Device (2)

Audience (3)

{

System Solution Design Specification

{Remotely Control Computer Based Presentations

CorporateKnowledge

Base

NGOSSKnowledge

Base

Shared

Iterate withSANRR

Iterate withSANRR


Audience (3)

{


{Roles


Iterate withSANRR

Iterate withSANRR

Contracts

Iterate withSANRR

Iterate withSANRR




Iterate withSANRR







Scope - System ProblemHow can the slide sequencer be designed?

Hand WavingWired MouseWireless MouseSpecialized Wireless Device for Controlling Presentations (e.g. MMS to Assistant :)Mobile Phone as Multi-Function Device

Primary Business Requirements to SatisfyConsistent presentation control, non-disruptive to environment, near real-time, re-use assets, simple to operate.



Iterate withSANRR







Analyze – System View Use CaseName: Remotely Control Computer-based PresentationGoal: Agile, low-cost (re-use multi-function device) coordinated presentation environmentLevel: SystemPrimary Actor: PresenterSecondary Actor: Computer, Remote DeviceTertiary Actor: AudienceConstraints: short-range (0 – 30m) wireless, near real-timeGoverning System Policies: authentication (both remote and service devices), access control, error recovery.


Analyze – System View Use Case (contd.)

Main Scenario:Initialize short-range WirelessStart Control ServiceStart Presentation ProgramLoad Presentation MaterialStart PresentationSequence Presentation MaterialStop Presentation ProgramStop Control Service


Analyze – System Process

Sequence PresentationMaterial

StartPresent.

Pgm.

StartControlService

LoadPresent.

StartPresent.

Prev.

Blank

Advance

StopPresent.

StopControlService

Init SRWireless


Analyze – System Policiesauthentication (both remote and service devices)

StartPresent.

Pgm.

StartControlService

LoadPresent.

StartPresent.

Prev.

Blank

Advance

StopPresent.

StopControlService

Init SRWireless

error recovery

access control



Iterate withSANRR







Normalize – Model Party Role Concepts

Party models people, groups of people, and organizations

IndividualskillSetOfIndividual ...

OrganizationorgExistsDuring ...

Party0..n

0..1

0..n

0..1

HasPeopleOrOrgs


An audience is formed frompeople and organizations



Party0..n

0..1

0..n

0..1

HasPeopleOrOrgs

0..n

0..1

formedForPresentation0..n

0..1

Audience




People and Organizationscan play different roles



Party0..n

0..1

0..n

0..1

HasPeopleOrOrgs

0..n

0..1


0..1

Audience

PartyRole0..n 0..n0..n

InvolvedPartyRoles

0..n

0..n1

HasPartyRoles0..n1



Note that an Individual can be anEmployee as well as a User



Party0..n

0..1

0..n

0..1

HasPeopleOrOrgs

0..n

0..1


0..1

Audience


InvolvedPartyRoles

0..n

0..n1

HasPartyRoles0..n1

Employee ValueNetworkRole

Vendor

Customer

AdministratorTechnician

User



Let’s define an extension,called Presenter



Party0..n

0..1

0..n

0..1

HasPeopleOrOrgs

0..n

0..1


0..1

Audience


InvolvedPartyRoles

0..n

0..n1

HasPartyRoles0..n1


Vendor

Customer


User

PresenterpresKnowledge : String





Party0..n

0..1

0..n

0..1

HasPeopleOrOrgs

0..n

0..1


0..1

Audience


InvolvedPartyRoles

0..n

0..n1

HasPartyRoles0..n1


Vendor

Customer


User

PresenterpresKnowledge : String

Note:1. Organizations can exist for a finite time, enabling delegations from a company to be modeled2. Individuals have a skill set3. An audience can be defined for our purpose4. A Presenter has specific knowledge that can be represented


Normalize – Model Resource Concepts

The Laptop

PhysicalDevicetypeOfDevice : String = 2 (Laptop)

0..n

0..1Contains

0..n

0..1

Chassis

0..1

0..n

0..1

PortsOnChassis0..n

PhysicalPorttypeOfPPort : Integer = 20 (USB)



Has physical aspects

PhysicalResource


0..n

0..1Contains

0..n

0..1

Chassis

0..1

0..n

0..1

PortsOnChassis0..n




Logical Aspect is Related

PhysicalResource0..n

PResourceSupportsLResource

0..n 0..n0..nLogicalResource


0..n

0..1Contains

0..n

0..1

Chassis

0..1

0..n

0..1

PortsOnChassis0..n



Resources have Physical and Logical Aspects




Resource


0..n

0..1Contains

0..n

0..1

Chassis

0..1

0..n

0..1

PortsOnChassis0..n





The BRAINS!




Resource

LogicalDevicePhysicalDevicetypeOfDevice : String = 2 (Laptop)

0..n

0..1Contains

0..n

0..1

Chassis

0..1

0..n

0..1

PortsOnChassis0..n




The connection…




Resource


0..n

0..1Contains

0..n

0..1

Chassis

0..1

0..n

0..1

PortsOnChassis0..n


DeviceInterface

1..n

0..1

1..n

0..1

LogicalDeviceGovernsDeviceInterfaces

0..n

PPortHasInterfaces

1

0..n

1



…between physical




Resource


0..n

0..1Contains

0..n

0..1

Chassis

0..1

0..n

0..1

PortsOnChassis0..n


DeviceInterface

1..n

0..1

1..n

0..1


0..n

PPortHasInterfaces

1

0..n

1



…and logical aspects




Resource


0..n

0..1Contains

0..n

0..1

Chassis

0..1

0..n

0..1

PortsOnChassis0..n


DeviceInterface

1..n

0..1

1..n

0..1


0..n

PPortHasInterfaces

1

0..n

1



The brain controls software




Resource


0..n

0..1Contains

0..n

0..1

Chassis

0..1

0..n

0..1

PortsOnChassis0..n


DeviceInterface

1..n

0..1

1..n

0..1


0..n

PPortHasInterfaces

1

0..n

1

1

1..n

1

1..nHasSoftwareCommands

Software



…which models individual or groups of commands




Resource


0..n

0..1Contains

0..n

0..1

Chassis

0..1

0..n

0..1

PortsOnChassis0..n


DeviceInterface

1..n

0..1

1..n

0..1


0..n

PPortHasInterfaces

1

0..n

1

1

1..n

1

1..nHasSoftwareCommands

Software

SoftwareAtomicSoftwareComposite0..1

0..n

0..1

HasSoftwareComponents

SoftwareFeatureSets SoftwareCommand

0..n


Normalize – SID Role ConceptsResourceResourceRole

DeviceInterfaceRole PhysicalDevice

PhysicalResourceRole

LogicalDevice

CPELogicalDeviceRole

PELogicalDeviceRole

PLogicalDeviceRole

AggregationInterface

CoreInterface

EdgeInterface

LogicalRoutingRole

SiteInterfaceRole

LogicalFirewallRole

PhysicalHolderRole

HardwareRole

PhysicalAdapterRole

PhysicalEncryptionRole

PhysicalFirewallRole

PhysicalSwitchRole

VPNLogicalDeviceRole

LogicalSwitchingRole

LogicalEncryptionRole

VPNPhysicalDeviceRole

LogicalDeviceRolePhysicalDeviceRole0..n0..n 0..n0..n

RequiresHardwareSupportFor

PhysicalResourceLogicalResourceRole LogicalResource

0..n0..n 0..n0..n


0..n 0..10..n 0..1

RolesDescribeLogicalResource

PhysicalRouterRole


Normalize – Model Device Interface Role Concepts

The SID provides anextensible foundation

for describing logical rolesLogicalResourceRole

DeviceInterfaceRoleLogicalDeviceRole



We need todefine a new role

to modelcommunications

LogicalResourceRole


CommunicationsRole

PhoneCommControlRole



These sub-roles model the differentaspects of our phone communications

LogicalResourceRole


CommunicationsRole


SessionControlRole

TransportControlRole

CallControlRole

MediaNegotiationRole



Roles model physicaland logical aspects

LogicalResourceRole


CommunicationsRole


SessionControlRole


CallControlRole


ResourceRole




Physical and logicalaspects are related

LogicalResourceRole


CommunicationsRole


SessionControlRole


CallControlRole


ResourceRole


HardwareRole PhysicalDeviceRole0..n 0..n0..n


0..n



The physical aspects of our3 secondary actors can be

represented like this

LogicalResourceRole


CommunicationsRole


SessionControlRole


CallControlRole


ResourceRole


LaptopConnectivityRole

PhoneConnectivityRole

ProjectorConnectivityRole

HardwareRole PhysicalDeviceRole0..n 0..n0..n


0..n


Normalize – Model Service ConceptModels Services

visible to Customer

Service

ResourceFacingService 1..n 0..n1..nCFServiceRequiresRFServices

0..n CustomerFacingService


Normalize – Model Service ConceptModels Services

invisible to Customer

Service




Normalize – Model Service Concept

Customer Servicesrequire Network Services

Service





Customer ServicesCan be made up of other

Customer Services

Service



CustomerFacingServiceComposite

0..1

0..n

0..1

CFSCompositeHasCFServices

0..n

CustomerFacingServiceAtomic



Same is true forResource Facing Services

Service




0..1

0..n

0..1


0..n


0..n

0..1

0..n

RFSCompositeHasRFServices

0..1 ResourceFacingServiceComposite

ResourceFacingServiceAtomic


Normalize – Model Service ConceptService




0..1

0..n

0..1


0..n


0..n

0..1

0..n




We’ll define anew Customer Service

MessagingService






0..1

0..n

0..1


0..n


0..n

0..1

0..n




NetworkForwardingService

Which enablesthe phone &the laptop tocommunicate

MessagingControlService

CallControlService

MediaControlService

MessagingService



Representstraffic conditioning

Service




0..1

0..n

0..1


0..n


0..n

0..1

0..n




ServicePackage

0..n0..n 0..n

ServicePackageUsesServiceBundles

0..n

ServiceBundle MessagingService


CallControlService

MediaControlService







0..1

0..n

0..1


0..n


0..n

0..1

0..n




MessagingService


CallControlService

MediaControlService


ServicePackage representsapplication priority

ServicePackage

0..n0..n 0..n


0..n

ServiceBundle






0..1

0..n

0..1


0..n


0..n

0..1

0..n




MessagingService


CallControlService

MediaControlService


ServiceBundle representsnetwork priority

ServicePackage

0..n0..n 0..n


0..n

ServiceBundle






0..1

0..n

0..1


0..n


0..n

0..1

0..n




MessagingService


CallControlService

MediaControlService


ServicePackages are implemented using one or moreServiceBundles

ServicePackage

0..n0..n 0..n


0..n

ServiceBundle


Normalize – Model the CollaborationRemote DeviceKeypad Handler

Remote DeviceAT Command

Handler

Remote DeviceBluetoothHandler

LaptopBluetoothHandler

LaptopAT Command

Handler

LaptopXML Command

Interpreter

LaptopInput

Manager

LaptopKeyboard

LaptopMouse

PresentationSoftware

1 rdKeyPressed (remoteDeviceKey)

2 rdATEventReport (eventAT)

3 rdSendSerialInfo(eventAT)

5 ltpXMLEventReport (eventXML)

4 ltpATEventReport (eventAT)

6 ltpInputEvent (event) 6b ltpInputMouseEvent(eventMouse)

6a ltpInputKBDEvent(eventKBD)

7 ltpSendCommand (cmd)



Iterate withSANRR







Rationalize – System Gap Analysis

Phase I – No system language (only hardwired AT command set)

Phase II – XML-based system language allowing realization of abstraction between business and implementation: The System View!


Solution Languages through the Lifecycle

Start Show

Next Slide

Prev. Slide

Black Screen

White Screen

Left Button

Disp. Desktop

End Show

<KEY_VOLUME_UP>

<NAME>Page Up</NAME><HELP>Advance to Next Page</HELP><COMMAND_ID>

<COMMAND_TYPE>SPECIAL KEY</COMMAND_TYPE><COMMAND>NEXT</COMMAND>

</COMMAND_ID><COMMAND_ID>

<COMMAND_TYPE>WAIT</COMMAND_TYPE><COMMAND>500</COMMAND>

</COMMAND_ID></KEY_VOLUME_UP>

<KEY_9>

<NAME>End Show</NAME><HELP>Stop Slide Show</HELP><COMMAND_ID>

<COMMAND_TYPE>SPECIAL KEY</COMMAND_TYPE><COMMAND>ESCAPE</COMMAND>

</COMMAND_ID></KEY_9>

Business Language System Language



Iterate withSANRR







Rectify – System Contract OutlineGeneral Contract Part: Common to all Contracts for each View




System Contract – Presentation Controller (1)General Contract Part:

Header Part:Contract Name: Remotely Control Computer-based PresentationContract Identifier: TmfRemotelyControlComputer-basedPresentationVersion: 0.1CDO: TMForum Lifecycle Team

Descriptive Part:Goal: Agile, low-cost (re-use mobile phone) control of presentation sequencingDescription: Command set for controlling sequencing of presentation material using short-range wireless accessComment: supports basic set of sequencing commands, will be extend to support additional commands in a future versionSearch Criteria: slide, controller, presentation, wireless, laptop, phone



System Contract – Presentation Controller (2)General Contract Part:Functional Part:

Context: Suitable environment for laptop-driven presentation using multi-purpose short-range wireless device (phone)Associated System Processes: StartPresentationEnvironment, EmphasizePresentation, PresentationAudioAssociated System Policies: authentication (both remote and service devices), access control, error recoverySystem Capabilities: Next Slide, Previous Slide, Black Screen, White Screen, 1st Slide, Start Show and End Show, Button Click, Display DesktopState Machine ID: Pre-Conditions: Control Service Started, Presentation Program Started, Presentation Material LoadedTermination: Success | FailurePost-Conditions: Presentation Controller service idle and able to receive next commandInteraction Type: Request/ResponseSecurity: authentication (both remote and service devices), access control, error recovery



System Contract – Presentation Controller (2.1)

General Contract Part:Functional Part:

System Capabilities:Next SlidePrevious SlideBlack ScreenWhite ScreenStart ShowEnd ShowButton ClickDisplay Desktop

Non-Functional Part:


System Contract – Presentation Controller (2.1.1)

System Capability Details: Next SlideInput Entities: Next Slide Selector PressedOutput Entities: None Pre-Conditions: Remote Connection Available; Presentation in Slide Show ModeTermination: Next Slide Displayed; Remote Device in Presentation Control Top-Level ModePost-Conditions: Remote Connection Available; Presentation Still in Slide Show Mode Post-Condition System Exceptions: If Last Slide, Display End of Presentation Indicator; If Remote Connection Lost, Re-initiateVendor Extensions: None


System Contract – Presentation Controller (2.1.1)Command Binding

Client <KEY_VOLUME_UP><NAME>Page Up</NAME><HELP>Advance to Next Page</HELP><COMMAND_ID>

<COMMAND_TYPE>SPECIAL KEY</COMMAND_TYPE><COMMAND>NEXT</COMMAND>

</COMMAND_ID><COMMAND_ID>



Server


System Contract – Presentation Controller (2.1.6)

System Capability Details: End ShowInput Entities: End Show Selector PressedOutput Entities: NonePre-Conditions: Remote Connection Available; Presentation in Slide Show ModeTermination: Success | FailurePost-Conditions: Remote Connection Available; Presentation EndedPost-Condition System Exceptions: If Remote Connection Lost, Re-initiateVendor Extensions: None


System Contract – Presentation Controller (2.1.6)Command Binding

Client <KEY_9><NAME>End Show</NAME><HELP>Stop Slide Show</HELP><COMMAND_ID>

<COMMAND_TYPE>SPECIAL KEY</COMMAND_TYPE><COMMAND>ESCAPE</COMMAND>

</COMMAND_ID></KEY_9>

Server


System Contract – Presentation Controller (3)General Contract Part:Functional Part:Non Functional Part:

Operational Cost: increased battery usage for phone and laptopResource Cost: time required to install and configure sequencing serviceService Cost: nominally reduced computing capability of phone and laptopQoS Mapping: quality commensurate with freeware sequencing service softwareGeographic Constraints: use restricted to range limits of wireless link between phone and laptopResource Constraints: sufficient memory and compute capability as well as physical and logical port on both laptop and phone; short-range wireless capabilityOperational Constraints: None

Management Part:System Model Part:


System Contract – Presentation Controller (4)General Contract Part:Functional Part:Non Functional Part:Management Part:

UUID #1 (Is Wireless available)UUID #2 (Is Mobile Device accessible)UUID #3 (Is Mobile Device accessible via Wireless)

System Model Part:


System Contract – Presentation Controller (5)General Contract Part:Functional Part:Non Functional Part:Management Part:System Model Part:

Use Case Diagrams:Interaction Diagrams:Behavioral Diagrams:System Artifacts:System Diagrams & Artifacts:

Remote DeviceKeypad

Remote DeviceEvent Handler

LaptopRemote Device

Controller

LaptopInput

Handler


Key PressedOn Remote Device

Transmit AT Commandto Laptop via Bluetooth

If Invalid Command,Do Nothing

If Valid Command,Translate to Equivalent Input

EventSend Command

ToPresentation Software

ChangePresentation


System Contract – Presentation Controller (6)Interaction Sequence Diagram

Remote DeviceKeypad

Remote DeviceEvent Handler

LaptopRemote Device

Controller

LaptopInput

Handler


Key PressedOn Remote Device Transmit AT Command

to Laptop via Bluetooth

If Valid Command,Translate to Equivalent

Input EventSend Command

ToPresentation Software

If Invalid Command,Do Nothing

ChangePresentation





BusinessContract

1

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

SystemContract

BusinessContract

1 2

CHALLENGE


(Development Org.)


LogicalView

PhysicalView




Business System





Iterate withSANRR


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGE




Solution Integrator (1)Remote Control Service Builder (1)Data Modeler (1)

Mobile Phone (2)Computer (2)PowerPoint (2)Bluetooth Stack (2)

Mobile Phone Based Bluetooth Control

{Roles

CorporateKnowledge

Base

NGOSSKnowledge

Base

Shared

Iterate withSANRR

Iterate withSANRR

Roles


Audience (3)

{



Iterate withSANRR

Iterate withSANRR


Audience (3)

{


{Roles


Iterate withSANRR

Iterate withSANRR

Contracts

Contracts

Iterate withSANRR

Iterate withSANRR

Bluetooth ControlMobile Phone InterfacePowerPoint Control

{Implementation

Deployment


Possible Implementations

Hand WavingWired MouseWireless MouseSpecialized Wireless Device for Controlling Presentations

Mobile Phone as Multi-Purpose Device

Sony/Ericsson Mobile Phone Control Using Bluetooth Wireless Protocol


Solution Languages through the LifecycleBusiness Language MD Impl. LanguageSystem LanguageStart Show

Next Slide

Prev. Slide

Black Screen

White Screen

Left Button

Disp. Desktop

End Show

<KEY_VOLUME_UP>

<NAME>Page Up</NAME><HELP>Advance to Next Page</HELP><COMMAND_ID>

<COMMAND_TYPE>SPECIAL KEY</COMMAND_TYPE>

<COMMAND>NEXT</COMMAND></COMMAND_ID><COMMAND_ID>



<KEY_9>

<NAME>End Show</NAME><HELP>Stop Slide Show</HELP><COMMAND_ID>

<COMMAND_TYPE>SPECIAL KEY</COMMAND_TYPE>

<COMMAND>ESCAPE</COMMAND></COMMAND_ID>

</KEY_9>

AT+CPAS=?+CPAS:0

AT+CMER=3,2,0,1,0+CKEV:U,0+CKEV:U,1

AT+CPAS=?+CPAS:0

AT+CMER=3,2,0,1,0+CKEV:9,0+CKEV:9,1





BusinessContract

1

4. Execute the Business(Operations)

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

SystemContract

BusinessContract

1 2

ImplementContract

SystemContract

BusinessContract

1 2

3

CHALLENGE

3. Implement the Business(Development Org.)


LogicalView

PhysicalView




Business System





Iterate withSANRR


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGE




Remote Control Service User (1)System Manager (1)Network Operator (1)

Data Modeler (2)Audience (3)

{

Deliver Presentation with RC

{Roles

Manage PhoneEstablish Bluetooth Connection

CorporateKnowledge

Base

NGOSSKnowledge

Base

Shared

Iterate withSANRR

Iterate withSANRR

Mobile Phone Based Bluetooth Control

{Roles

CorporateKnowledge

Base

NGOSSKnowledge

Base

Shared

Iterate withSANRR

Iterate withSANRR

Roles


Audience (3)

{



Iterate withSANRR

Iterate withSANRR


Audience (3)

{


{Roles


Iterate withSANRR

Iterate withSANRR

Contracts

Bluetooth ControlMobile Phone InterfacePowerPoint Control

Solution Integrator (1)Remote Control Service Builder (1)Data Modeler (1)

Mobile Phone (2)Computer (2)PowerPoint (2)Bluetooth Stack (2)

Contracts

Iterate withSANRR

Iterate withSANRR

DeploymentContracts {

Implementation


Deployment of “Remote PowerPoint Control”

Add Bluetooth Hardware to PCAdd Bluetooth Software to PC

DriversSerial Control

Add Remote Control Software to PCStart Presenting!!!





BusinessContract

1


ImplementContract

SystemContract

Deploymnt.Contract

BusinessContract

1

4

2

3

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

SystemContract

BusinessContract

1 2

ImplementContract

SystemContract

BusinessContract

1 2

3

CHALLENGE



Questions!(Good Grief - Are we really having a test?)

What would change if we use a –Different Ericsson or Sony/Ericsson Phone?Different brand of phone that still supports Bluetooth (e.g., Nokia or Motorola)?Whole different device (but it still supports Bluetooth)?Whole different device (non-Bluetooth)?Whole different presentation program (Corel Presentation)Whole different operating system (OS-X or Linux)?


So What’s the Value of a Solution Developed using the NGOSS Approach?

The knowledge about:Information Model common to all views of SolutionDefinition of the Problem

Business ScopeBusiness Use CaseBusiness Contract(s)Business Processes, Policies and Activities

Design of SolutionSystems Use CaseSystems Contract(s)Systems Processes, Policies and Activities

Linkage of Definition to Design to Implementation to Deployment

It’s all about the KNOWLEDGE BASE andIntelligent Problem Solving!!!


LogicalView

PhysicalView




Business System





Iterate withSANRR


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGECHALLENGEMET!!!MET!!!


TM Forum Training Plus at TeleManagement WorldLong Beach, 11th October 2004

NGOSS Case Study: Solution Design the NGOSS Way –VPN Service Offering

Cliff Faurer, TeleManagement ForumTechnical Director – NGOSS Program

NGOSS Steering CouncilNGOSS Architecture Board

NGOSS Lifecycle and Methodology TeamNGOSS SID Team


AgendaNGOSS Case Studies: Solution Design the NGOSS Way

Remote Presentation ControllerVPN Service Offering


LogicalView

NGOSS Lifecycle

PhysicalView




Business System





CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

Iterate withSANRR

Iterate withSANRR


LogicalView

PhysicalView




Business System





Iterate withSANRR


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

First Pass AroundFirst Pass AroundTheThe

LifecycleLifecycle

UnderstandingUnderstandingthethe

Challenge!Challenge!



Iterate withSANRR

1. SCOPE : Define Solution Boundary including Solution Mission, Goals, and Business High-Level Use Cases

2. ANALYZE: Document existing (legacy) and desired environments with detailed Use Cases, Process Maps and Policy Lists

3. NORMALIZE: Map current view onto common vocabulary to achieve a “single unified model”


5. RECTIFY: Modify, delete or add functionality to resolve needed changes identified in Step 4. Once complete, cycle to Step 3.



Iterate withSANRR

Scope SCOPE : Define Solution Boundary including Solution Mission, Goals, and Business High-Level Use Cases


NGOSS Artifacts: Top Level Scope

NGOSSUse Cases



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)









Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)








Problem at Hand (Challenge)

“I want to use my company’s applications while I’m traveling on business and do so in a way that protects the information that I access.”

-- Let’s investigate this challenge and work up a solution using NGOSS!!


Characterize the Challenge(Brainstorm Concerns)

“I need access to my company information by dialup, broadband and/or wireless connections from my laptop and handheld! The information must be secure and not accessible to anyone other than myself!”

Stakeholders – Customer, Service Provider, Access Device, Network, Company ApplicationsGoals – Global Availability & Accessibility, Secure, Responsive, Reduced Cost, Ease of UseRestrictions – Security, Availability, Accessibility, Cost, Configurability.


Normalize – Simple Model of Challenge

Secure message exchange between the office and me!


High Level Use Case

Name: Secure Message ExchangeGoal: Secure exchange of messages between remote site and home office using existing network service and resource infrastructurePrimary Actor: CustomerSecondary Actor: Service Provider, Access Device, Network Infrastructure, Remote ApplicationsGoverning Policies: Consistent experience across various provider infrastructures, Secure accessMain Scenario: Select Service, Order Service, Configure Service, Use Service, Stop Service


LogicalView

PhysicalView




Business System





Iterate withSANRR


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGE



NGOSS Lifecycle RolesBusiness System

Customer (1)Service Provider, Access Device (2)Network Infrastructure (2)

Remote Applications (3)

{

Establish Secure Message Exchange Service

{Roles

Select & Order ProductConfigure & Use ServiceStop Service

CorporateKnowledge

Base

NGOSSKnowledge

Base

Shared

Iterate withSANRR

Iterate withSANRR

Contracts

Iterate withSANRR

Iterate withSANRR




Iterate withSANRR



ANALYZE: Document existing (legacy) and desired environments with detailed Use Cases, Process Maps and Policy Lists


NGOSS Artifacts: BV Requirements

NGOSSUse Cases



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)









Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)







contains


Analyze – Business View Use CaseName: Establish Secure Message Exchange ServiceLevel: Business ViewGoal: Establish a secure message exchange service that provides remote access to information hosted on the home office network. Must support using both the company private network and the public network.Primary Actor: CustomerSecondary Actor: Service Provider, Access Device, Remote Device, Network, Business ApplicationsConstraints: Re-use existing hardware, secure messaging, ease of useGoverning Business Policy: Cost effective, must scale for u.se by entire workforce, manageable, secure


Analyze – Business View Use Case (contd.)

Main Scenario:Select ProductOrder ProductConfigure ServiceActivate ServiceUse Service

AuthenticateMessage encryptedMessage exchangedEnsure message un-tampered en route

Stop Service


Secure Communications Definition

A communications environment that supports private communications over a public infrastructure. Access is controlled to enable peer communications only within a defined community of interest.


Select Product: What’s Possible?Virtual

A simulated entityHas its functionality, but it isn’t physically present

PrivateCommunication between devices is “secret”

Devices not participating in the communication are not aware of the private relationship, let alone the contentAddressing and routing must also be private!

NetworkA set of devices (SID Resources) that can communicate using one or more methods

A Network can be made up of routers, PDAs, laptops, printers, and other devices of interest

Thus, privacy is introduced through virtualization.


Product Selection: Generic RequirementsConnectivity

Must be secure, reliable and cost-effectiveMust take advantage of the ubiquity of IP connectivity

SecureMust provide inherent defense against attacksNo single point-of-entry, uses multiple layers of security

ScalableLayered, built from modular componentsAbility to grow in both size and offered features

Ease of UseSimplicity of client provisioning

Support for business critical communicationsControl of QoS and other delivery parameters.


Product Selection: Environmental Requirements

Greenfield adoption requires support for new business cases

Network design is easier, since it is newBrownfield adoption requires compatibility with existing equipment and management practices

Network design is more complicated, because backward compatibility must be maintained

Different business cases for different environments

Remote access vs. intranet vs. extranetMigration from a legacy technology.


Product Selection: Remote Access Considerations

Security and client simplicity are main concernsLocation

Site-to-site?Changing and/or unknown locations?

PurposeHosts accessible to entire private network?User connects to services and apps inside a private network?

FunctionalityIs advanced technology (e.g. encryption or the use of one-time passwords) required?Usually no inter-user connectivity required.


Product Selection: Intranet vs. ExtranetIntranets connect company resources

Emphasis is on isolating and protecting different company assets from other parts of the companyMission critical applications are also important

Require an end-to-end QoS that isn’t available over public shared infrastructure

End-to-end connectivity between site usersExtranets enable different sites of the same company and different partners to communicate

Similar to above but focus on allowing connectivity between sites instead of isolating usersUsually has less stringent QoS requirements.


NGOSS Virtual Network Classification HierarchyVirtualNetwork

VirtualPrivateDialUpNetwork

VirtualLAN VirtualPrivateNetwork

NetworkLayerVPN

OverlayVPN PeerToPeerVPN

Layer2VPN Layer3VPN TunnelVPNIPsecVPN

ClientInitiated NASInitiated

FrameRelayVPN

ATMVPN

DVMRPVPN

L2TPVPN

GREVPN

SharedRouterVPN

DedicatedRouterVPN

MPLSVPN

SwitchedVPN EncryptedVPNs

VirtualRouterVPN

ApplicationLayerVPN

SSLVPN


Use of the SIDInformation Topology: The Power of Models!

Contains knowledge that can be used to help define which type of Virtual Network should be used for which type of environment

Represents the static characteristics of a managed entityDefines what other entities interact with a given entity

Addressing dynamic aspects of a solutionDescribed using, for example, collaboration diagramsEnables the behavior of a solution to be modeledEnables the lifecycle of the solution to be modeled

Codified in the SID UML model and appropriate Addenda.


NGOSS Artifacts: BV Processes

NGOSSUse Cases



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)









Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)








Operations


















Strategy &Commit






Customer

contains

references

eTOM Level 2 Process Descriptions


TMF Enhanced Telecom Operations Map

E n te rp r is e M a n a g e m e n t

S tra te g y , In fra s tru c tu re & P ro d u c t O p e ra t io n s

F u lf illm e n t A s s u ra n c e B illin gP ro d u c tL ife c y c leM a n a g e m e n t

In fra s tru c tu reL ife c y c leM a n a g e m e n t

O p e ra tio n sS u p p o rt &R e a d in e s s

C u s to m e r R e la t io n s h ip M a n a g e m e n t

S e rv ic e M a n a g e m e n t & O p e ra t io n s

R e s o u rc e M a n a g e m e n t & O p e ra tio n s

S u p p lie r /P a rtn e r R e la t io n s h ip M a n a g e m e n t

S tra te g ic & E n te rp r is eP la n n in g

F in a n c ia l & A s s e tM a n a g e m e n t

S ta k e h o ld e r & E x te rn a lR e la tio n s M a n a g e m e n t

S tra te g y &C o m m it

M a rk e tin g & O ffe r M a n a g e m e n t

S e rv ic e D e v e lo p m e n t & M a n a g e m e n t

R e s o u rc e D e v e lo p m e n t & M a n a g e m e n t

S u p p ly C h a in D e v e lo p m e n t & M a n a g e m e n t

H u m a n R e s o u rc e sM a n a g e m e n t

(A p p lic a tio n , C o m p u tin g a n d N e tw o rk )(A p p lic a tio n , C o m p u tin g a n d N e tw o rk )

E n te rp r is e R is kM a n a g e m e n t

E n te rp r is e E ffe c tiv e n e s sM a n a g e m e n t

K n o w le d g e & R e s e a rc hM a n a g e m e n t

C u s to m e r


eTOM: Fulfillment ProcessesResponsible for providing customers with requested products in a timely and correct mannerTranslates customer's business or personal need into a solution, which can be delivered using the specific products in the enterprise’s portfolioInforms the customer of the status of their purchase orderEnsures completion on time for a delighted customer.


Operations Level 2 Processes eTOM V4.0Operations

Fulfillment Assurance BillingOperations Support & Readiness

Customer Relationship Management Customer Interface Management

Selling

Marketing Fulfillment Response

CRM Support & Readiness

Retention & Loyalty

Order Handling

Problem Handling

Customer QoS/SLA

Management

Billing & Collections

Management

Service Management & OperationsSM&O

Support & Readiness

Service Configuration & Activation

Service Quality

Management

Service Problem

Management

Service & Specific Instance Rating


Resource Data Collection & Processing

RM&O Support & Readiness

Resource Provisioning

Resource Trouble

Management

Resource Performance Management


S/P Interface Management

S/PRM Support & Readiness

S/P Requisition Management

S/P Problem Reporting &

Management

S/P Performance Management

S/P Settlements &

Billing Management


eTOM: Selling Processes

OPS 1-4 Marketing Fulfillment (CRM-F) L2:Managing prospective customers, for the qualification and education of the customer and for matching customer expectations to the enterprise’s products and services (product offering) and ability to deliverManage the response to customer RFPs.


eTOM: Order Handling Processes

OPS 1-5 Order Handling (CRM-F) L2:Accepting ordersPre-order feasibility determinationCredit authorizationOrder issuanceOrder status and trackingCustomer update on order activitiesCustomer notification on order completion.


eTOM: Service C&A Processes

OPS 2-2 Service Configuration & Activation (SM&O–F) L2:

Installation and configuration of the service for customers, including the installation of customer premises equipmentRe-configuration of the service (either due to customer demand or problem resolution) after the initial service installationModifying capacity and reconfiguring in response to requests from other providersMatch configuration to service level agreement.


eTOM: Resource Provisioning Processes

OPS 3-2 Resource Provisioning (RM&O-F) L2:Verify resources are available (pre-order feasibility)Allocate resources to support customer service instanceReserve resources as required by business rules for a given time period or until customer confirms orderDeliver physical resources to specified locationConfigure and activate physical and/or logical resourcesTest resource to ensure working correctly to meet performance requirements (Service KQIs)Update Resource Inventory to indicate resource use by specific customer.


Analyze – Business Flow: Order Product

MarketProduct &Customer

Resource(Application,Computingand Network)

Supplier/Partner

Service

Customerrequests SPoffering

Customer InterfaceManagement Customer Interface

ManagementCustomer InterfaceManagement

Selling

CustomerRequestReceived

CustomerOrderConfirmed

S/P RequisitionManagement

ExternalComponentRequested

ResourceProvisioning



ServiceConfiguration &Activation

ResourceAllocated


External Supplier required

ResourceAllocationrequested


InternalWork OrderInitiated


Internal ResourceProvisioningCompleted

ResourceActivationrequested

OrderHandling

Customer OrderInitiated

Design Requested

Order Handling

Design Completed

Design Confirmationby Engineeringrequested

OrderHandling

InternalService OrderInitiated

DesignAccepted byCustomer

Retention &Loyalty

PriorityRequested

Priority Advised

External OrderIssued

Service Detailsfor Assurance

Service Detailsfor Billing


ResourceActivated


External ResourceActivated

Order Handling

Service Activated

Completion advisedto Customer

OrderCompletionNotification

ExternalResourceActivated

MarketProduct &Customer

Resource(Application,Computingand Network)

Supplier/Partner

Service

Customerrequests SPoffering

Customer InterfaceManagement Customer Interface

ManagementCustomer InterfaceManagement

Selling

CustomerRequestReceived

CustomerOrderConfirmed

S/P RequisitionManagement

ExternalComponentRequested





ResourceAllocated


External Supplier required

ResourceAllocationrequested


InternalWork OrderInitiated


Internal ResourceProvisioningCompleted

ResourceActivationrequested

OrderHandling

Customer OrderInitiated

Design Requested

Order Handling

Design Completed

Design Confirmationby Engineeringrequested

OrderHandling

InternalService OrderInitiated

DesignAccepted byCustomer

Retention &Loyalty

PriorityRequested

Priority Advised

External OrderIssued

Service Detailsfor Assurance

Service Detailsfor Billing


ResourceActivated


External ResourceActivated

Order Handling

Service Activated

Completion advisedto Customer

OrderCompletionNotification

ExternalResourceActivated


NGOSS Artifacts: BV Policies

NGOSSUse Cases



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)









Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)








Operations


















Strategy &Commit






Customer

NGOSS Policies

PolicySet

PolicyEvent

PolicyGroup

PolicyAction

PolicyCondition

Policy

PolicyStatement

0..n

0..1

0..n



PolicyEventSet


hasEvents

0..n

0..1

0..n


controlsExecutionOf

PolicyRule 1..n

1..n

1..n

{ordered}

1..n


1..n 1..n1..n 1..n {ordered}


1..n

1..n

1..n


isTriggeredBy

contains

references

references

adjusts

selects


Analyze – Business Policies

Product PricingProduct Bundling of ServicesSecurity Policies

User Authentication – verify user identityData Confidentiality – protect messagesNon-Repudiation – verify message source

Service Level AgreementClass of Service, Quality of Service

Service Configuration RolesAdministrator, Installer, Technician


NGOSS Artifacts: BV Activities

NGOSSUse Cases



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)









Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)








Operations


















Strategy &Commit






Customer

NGOSS Policies

PolicySet

PolicyEvent

PolicyGroup

PolicyAction

PolicyCondition

Policy

PolicyStatement

0..n

0..1

0..n



PolicyEventSet


hasEvents

0..n

0..1

0..n


controlsExecutionOf

PolicyRule 1..n

1..n

1..n

{ordered}

1..n


1..n 1..n1..n 1..n {ordered}


1..n

1..n

1..n


isTriggeredBy

NGOSS Activities

Order Handling




Order Completion





Status Report








Order Cancellation

Order Amendment









Train the customer



TEAM DRAFT

contains

references

references

adjusts

selects

defines


Analyze – Business Activities (1)

OPS 1-5 Order the Product (CRM–F) L3:Determine Feasibility of Offering Product to CustomerScore Customer Credit WorthinessValidate and Submit Product and Service OrdersTrack & Manage Customer Product OrderManage Product Order Completion and Handover of Service to Customer.


Analyze – Business Activities (2)OPS 2-2 Configure & Activate the Service (SM&O–F) L3:

Design Solution – provide a system architecture which complies to a particular customer requirementAllocate Specific Resources to Services – issue identifiers for new services and to manage identifier pools for servicesTrack & Manage Work Orders – launch all the operational tasks needed to satisfy each solution requirementImplement & Configure Service – Deliver a final configuration, which is optimal for customer service requirementsTest Service End-to-End – Ensure all components are operational, and that the service is working to agreed levels before its activation for the customerActivate Service – Trigger the end-to-end activation/deactivation of all installed elements.


Analyze – Business Activities (3)

OPS 3-2 Provision the Resources (RM&O–F) L3:Allocate & Deliver Resources – identify resources required to support a specific service instanceConfigure & Activate Resource – configure and activate the resources reserved for supporting a specific service instanceTest Resource – test resources supporting a specific service instanceCollect, Update & Report Resource Configuration Data – ensure the resource inventory reflects resources are being used for a specific customer.



Iterate withSANRR



Norm

alize

NORMALIZE: Map current view onto common vocabulary to achieve unified understanding


Normalize – Business Information ConceptsShared Information & Data (SID)

Customer = Person or Organization that acquires Products and Services (Role)Product Offering = Presentation of Product Spec to Marketplace for sale at a Product Offering PriceProduct Order = End User originated RequestProduct = Product Offering procured by Customer through an Agreement with the Service Provider and Realized as Services and ResourcesService = VPN is an example of a Customer Facing ServiceResource = All entities that are inherently manageable and are used to assemble a Product


Normalize – Vocabulary of Concepts

CustomerContent

Local Device

Remote Device

Edge Device Edge

Device

Local Network

Remote Network

Global Network

Edge Device

Edge Device

Remote Application



Iterate withSANRR


Desired Situations)Scope

Norm

alize

Ration

alize

RATIONALIZE: Examine normalized model for needed changes (Gap Analysis, Replication Analysis, Conflict Analysis). Terminate when no more changes are needed.


Rationalize – Existing Situation

Simple dial-up remote access serviceMinimal service quality barely sufficient for email and file transferCost effective remote access with limited capability.


Rationalize – Desired Situation

Want to use company private network where availableImprove service quality to support new applications: improved file transfer speed, video conferencing, VoIPImproved message securityCost effective relative to existing service.


Rationalize – Gap Analysis

• Gap 1: Need to support both Internet and private network.

• Gap 2: New service must increase file transfer speed and reliability.

• Gap 3: New service must support participating in video conferences using laptop and VoIPwhen available.

• Gap 4: Solution must be competitively priced with existing service.



Iterate withSANRR


Desired Situations)Scope

Norm

alize

Ration

alize

Rectify

RECTIFY: Modify, delete or add functionality to resolve needed changes identified in Rationalize. Once complete, cycle to back to Normalize.


Rectify – Product Offerings

Public Dialup – low reliability, low service quality

Dedicated Leased Line – requires fixed remote location, neither flexible nor cost effective

Virtual Private Network – works over Internet and dedicated network (fixed and wireless), flexible, cost effective.


NGOSS Artifacts: BV Contracts

NGOSSUse Cases



Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)









Policies Used


Stakeholder Goals


Primary Goals



Secondary Actor(s)








Operations


















Strategy &Commit






Customer

NGOSS Policies

PolicySet

PolicyEvent

PolicyGroup

PolicyAction

PolicyCondition

Policy

PolicyStatement

0..n

0..1

0..n



PolicyEventSet


hasEvents

0..n

0..1

0..n


controlsExecutionOf

PolicyRule 1..n

1..n

1..n

{ordered}

1..n


1..n 1..n1..n 1..n {ordered}


1..n

1..n

1..n


isTriggeredBy

NGOSS Activities

Order Handling




Order Completion





Status Report








Order Cancellation

Order Amendment









Train the customer



TEAM DRAFT

NGOSS Contracts

ImplementContract

SystemContract

DeploymentContract

BusinessContract

1 2

34

ImplementContract

SystemContract

DeploymentContract

BusinessContract

1 2

34

contains

references

references

adjusts

selects

controls

references

interfacesdefined by

referencesdefines

references


Contract OutlineGeneral Contract Part: Common to all Contracts for each View




NGOSS SID Contract Model

Business Contract Restriction

Policy Condition Time Period

OAM Business Philosophy Details

Mgmt Info Obtained Details Mgmt Method

Used Details

Business Benefits

Business Goal

Business Activity

Party Role

Business Context

Business Capabilities

Common OAM Business Concepts

Management Info

Management Method Entity

Role

Business Process

Policy Rule

Involved Party Roles

Party Role Delegates To

Business Contract

Specifies Business Contract

Provides

Requires

Has Business Goals

Relates To Business Activities

Defines Business Contract

Party Role Has Restricted Usage

Has Business Context

Has Business Capabilities

Has Business Limitations

Defines OAM Business Philosophy Used

Defines Mgmt Info ObtainedDefines Mgmt Method Used

Has Stakeholder Limitations

Implements Behavior

Governs Contract

Business Contract Composite

Has Business Contracts

Business Contract Atomic

EntityBusiness Contract Spec

Business Obligations

Business Contract Limitations


Business Contract – Order VPN ProductGeneral Contract Part:

Header Part:Contract Name: Order Remote Access VPN ProductContract Identifier: TmfOrderRaVpnProductVersion: 0.1CDO: TMForum Lifecycle & SID Team

Descriptive Part:Goal: provide customer with remote access service that provides flexible and cost effective access to home office applicationsDescription: accept the product order, determine the feasibility of the order, verify customer credit authorization, issue order, status and track order, update customer on order activities, notify upon order completionComment: This is the top-level ordering contract that groups all the subordinate contracts required to fully realize order vpn productSearch Criteria: order product, VPN, remote access service



Business Contract – Order VPN Product (2)General Contract Part:Functional Part:

Context: Remote access to home office applications using either Internet or dedicated customer networkAssociated Business Processes: CRM, Selling, Service Configuration & Activation, Resource Provisioning, Billing, Problem Handling, SLA/QoSAssociated Business Policies: Pricing, Service Bundling, Security, SLA/QoS, Device ConfigurationBusiness Capabilities: Order Acceptance, Order Feasibility, Credit Authorization, Order Issuance, Order Status, Order Tracking, Customer Status Notification, Order CompletionPre-Conditions: Customer pre-qualified for remote access vpn productResult Status: Successful, Failed, Still Executing or Not Yet ExecutedPost-Conditions: Remote Access VPN Service ready for activationInteraction Points: Service Configuration & Activation, Credit Authorization, Resource AvailabilityInteraction Roles: Customer, Organization, Service Provider, Network Device, Supplier/PartnerSecurity: Roles authorized to participate in order process activities



Business Contract – Order VPN Product (3)General Contract Part:Functional Part:Non Functional Part:

Deployment Related: This product is not available during scheduled maintenance periods. This product will comply with all federal and local safety regulationsOrganization Related: This product complies with all business, organization, market and financial limitations specified by the business deploying this serviceLegal Related: This product complies will all regulatory and legal limitations set forthMiscellaneous: This product is a special introductory offering to new customers only

Management Part:Management Activities: Fault, Configuration, Administration, Performance and SecurityResponsible Management Roles: Product Mgr, AdministratorAssociated Management Processes: Service & Resource Configuration, etc.Associated Management Policies: Administration, Performance, etc.Management Security Policies: Security, etc.

View Specific Model Part:


Business Contract – Order VPN Product (4)

General Contract Part:Functional Part:Non Functional Part:Management Part:View Specific Model Part:

Use Case Diagrams:Interaction Diagrams:Behavioral Diagrams:Business Artifacts:Business Strategy Diagrams & Artifacts:

See Following Slides


Business View Models: Customer Order

CustomerOrder

Request(from Business Interaction ABE)

1 0..n1

CustomerOrderComprisedOf0..n CustomerOrderItem

BusinessInteractionItem(from Business I nteraction ABE)

Customer Order Requires:2 New – CPE Routers2 New – Connections30 New – Users

Customer Requests Order for new VPN Product Offering


Business View Models: Product Spec-Offering

ProductSpecification(from Product Specification ABE)

0..n 0..n0..n

ProdSpecReferences

0..n

ProductOffering(from Product Offering ABE)

1

0..n

1

0..n

ProdSpecMadeAvailableAs

Product(from Product ABE)

1

0..1

1

0..1

ProdOfferDescribes

0..n 0..n0..n

ProductReferences

0..n

To Provide the Customer with their Requested World-Wide Roamer VPN Product:

WWR-VPN Router #1WWR-VPN Router #2WWR-VPN Connection #1WWR-VPN Connection #2WWR-VPN Remote Users (30 instances)

Adding World-Wide Roamer VPN Capability:WWR-VPN RouterWWR-VPN Connection (Circuit)WWR-VPN Remote User

Product built from Standard VPN Specification:

RouterConnection (Circuit)Remote User


Business View Models: Product Offering


SimpleProductOffering

ProductSpec ification(f ro m Product Spe ci fi cati on ABE)

0..n 0..n0..n

ProdSpecReferences

0..n

BundledProductOffering

ProductOfferingPricecurrencyTypevalidFor : TimePeriod

ProductCatalog(f rom Product Of feri ng ABE)

DistributionChannel(from Sales Channel ABE) 0..n 0..n0..n 0..nProdCatalogAvailableVia

MarketStrategy(f ro m M arke t Strategy & Pl an ABE)

MarketSegment(f rom Mark et Segment ABE)

ProductOfferingidnamedescriptionvalidFor : TimePeriodstatus

1 0..n1 0..n

0..n

0..n

0..n

0..n

BundledProdOfferComprisedOf

0..n

0..1

0..n

0..1

ProdOfferValuedByPrice

0..n

0..n

0..n

0..n

ProdOfferingPublicizedIn

0..n

0..n

0..n

0..n

ProdOfferingProvidedBy

0..n

0..n

0..n

0..n ProdOfferingSupportedBy

0..n

0..n

0..n

0..n

ProdOfferingTargetedTo

Location(f rom Location ABE)

0..n

0..n

0..n

0..n

ProdSpecAvailableIn



From the Standard VPN Spec:RoutersConnections (Circuits)Users




0..n 0..n0..n

ProdSpecReferences

0..n








1 0..n1 0..n

0..n

0..n

0..n

0..n


0..n

0..1

0..n

0..1


0..n

0..n

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0..n

0..n

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0..n


0..n

0..n

0..n


0..n

0..n

0..n

0..n



0..n

0..n

0..n

0..n

ProdSpecAvailableIn







0..n 0..n0..n

ProdSpecReferences

0..n








1 0..n1 0..n

0..n

0..n

0..n

0..n


0..n

0..1

0..n

0..1


0..n

0..n

0..n

0..n


0..n

0..n

0..n

0..n


0..n

0..n

0..n


0..n

0..n

0..n

0..n



0..n

0..n

0..n

0..n

ProdSpecAvailableIn

Assemble Product using: Router, Connection (Circuit) and Remote User basic offerings







0..n 0..n0..n

ProdSpecReferences

0..n








1 0..n1 0..n

0..n

0..n

0..n

0..n


0..n

0..1

0..n

0..1


0..n

0..n

0..n

0..n


0..n

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0..n

0..n

0..n


0..n

0..n

0..n

0..n



0..n

0..n

0..n

0..n

ProdSpecAvailableIn

To Create World-Wide Roamer Offering Bundle








0..n 0..n0..n

ProdSpecReferences

0..n








1 0..n1 0..n

0..n

0..n

0..n

0..n


0..n

0..1

0..n

0..1


0..n

0..n

0..n

0..n


0..n

0..n

0..n

0..n


0..n

0..n

0..n


0..n

0..n

0..n

0..n



0..n

0..n

0..n

0..n

ProdSpecAvailableIn

Being sold through Outside Sales Channels & Inside Sales Partners











0..n 0..n0..n

ProdSpecReferences

0..n








1 0..n1 0..n

0..n

0..n

0..n

0..n


0..n

0..1

0..n

0..1


0..n

0..n

0..n

0..n


0..n

0..n

0..n

0..n


0..n

0..n

0..n


0..n

0..n

0..n

0..n



0..n

0..n

0..n

0..n

ProdSpecAvailableIn


Available at specified locations World-Wide









0..n 0..n0..n

ProdSpecReferences

0..n








1 0..n1 0..n

0..n

0..n

0..n

0..n


0..n

0..1

0..n

0..1


0..n

0..n

0..n

0..n


0..n

0..n

0..n

0..n


0..n

0..n

0..n


0..n

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0..n

0..n

0..n

0..n

ProdSpecAvailableIn



At a very attractive Price!









0..n 0..n0..n

ProdSpecReferences

0..n








1 0..n1 0..n

0..n

0..n

0..n

0..n


0..n

0..1

0..n

0..1


0..n

0..n

0..n

0..n


0..n

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0..n


0..n

0..n

0..n


0..n

0..n

0..n

0..n



0..n

0..n

0..n

0..n

ProdSpecAvailableIn




New Customers only









0..n 0..n0..n

ProdSpecReferences

0..n








1 0..n1 0..n

0..n

0..n

0..n

0..n


0..n

0..1

0..n

0..1


0..n

0..n

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0..n

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0..n

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0..n

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0..n

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0..n

0..n

0..n

0..n

ProdSpecAvailableIn




New Customers only

To capture market share!


Business View Models: Product Offering Price RuleProductOfferingPriceRuleAppliestoProductOffering

ProdOfferPriceRuleComponentdescriptionevaluationSequencefromQuantity : QuantitytoQuantity : QuantityoperatorvalidFor : TimePeriod

ProductOffering(f rom Product Off er ing ABE)

ProductOfferingPriceRule

1

1..n

1

1..n

ProdOfferPriceRuleDefinedBy

0..n0..n 0..n0..n

ProdOfferPriceRuleActionProdOfferPriceRuleCondi tion

priceRuleConditionType0..n0..1 0..n0..1

ProdOfferPriceRuleCondGoverns

Get first 10 Roamers Free!Each additional Roamer @ $50/month

World-Wide Roamer VPN

1-10: $0 per month11+: $50 per month

No. Users: 1 to 10No. Users: 11+


ProductComponent

ProductSpecCharacteristicValue(f rom Product Specif ication ABE)

ProductSpecCharacteristic(f rom Product Specif ication ABE)

ProductOffering(from Produc t Offer ing ABE)

ProductBundle

ProductCharacteristicproductCharacteristicValuevalidFor

0..1

0..n

0..1

0..n

ProdSpecCharValueInstantiatedAsProductCharacteristic

0..1

0..n

0..1

0..n

ProdSpecCharDescribesProdCharacteristic

Productname : StringdescriptionproductStatusproductSerialNumbervalidFor : TimePeriod

1

0..n

1

0..n

ProdOfferDescribes

0..1

0..n

0..1

0..n

ProductBundleComprisedOf

0..n 0..n0..n

ProductReferences

0..n

0..n 10..n 1ProdCharDe finesTheConfigu rat io nOf

Place(from Entities)

0 ..n

0..n

0 ..n

0..n

ProductLocatedVia

Business View Models: Product


ProductComponent




ProductBundle


0..1

0..n

0..1

0..n


0..1

0..n

0..1

0..n



1

0..n

1

0..n

ProdOfferDescribes

0..1

0..n

0..1

0..n


0..n 0..n0..n

ProductReferences

0..n



0 ..n

0..n

0 ..n

0..n

ProductLocatedVia


Product Details:User Name (Remote User)User Password (Remote User)Cabinet Configuration (Router)


ProductComponent




ProductBundle


0..1

0..n

0..1

0..n


0..1

0..n

0..1

0..n



1

0..n

1

0..n

ProdOfferDescribes

0..1

0..n

0..1

0..n


0..n 0..n0..n

ProductReferences

0..n



0 ..n

0..n

0 ..n

0..n

ProductLocatedVia



Sample User Instance Characteristics:John Strassner, ######John Reilly, @@@@@Shorty Raymer, ******


ProductComponent




ProductBundle


0..1

0..n

0..1

0..n


0..1

0..n

0..1

0..n



1

0..n

1

0..n

ProdOfferDescribes

0..1

0..n

0..1

0..n


0..n 0..n0..n

ProductReferences

0..n



0 ..n

0..n

0 ..n

0..n

ProductLocatedVia


For each Component:VPN Router #1VPN Router #2VPN Connection #1VPN Connection #2VPN Remote Users (30 instances)




ProductComponent




ProductBundle


0..1

0..n

0..1

0..n


0..1

0..n

0..1

0..n



1

0..n

1

0..n

ProdOfferDescribes

0..1

0..n

0..1

0..n


0..n 0..n0..n

ProductReferences

0..n



0 ..n

0..n

0 ..n

0..n

ProductLocatedVia

For each Component:VPN Router #1VPN Router #2VPN Connection #1VPN Connection #2VPN Remote Users (30 instances)


To create World-Wide Roamer VPN Product Bundle







BusinessContract

1

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGE


(Development Org.)


NGOSS SANRR Method

DesiredNGOSS View



Norm

alize

Ration

alize

Rectify


LogicalView

PhysicalView




Business System





Iterate withSANRR


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGE




Roles

User (1)Laptop, PDA (2)Network Devices – CE, PE, P (2)


{

Establish Virtual Private Network Service

{Establish Secure VPN Service

CorporateKnowledge

Base

NGOSSKnowledge

Base

Shared

Iterate withSANRR

Iterate withSANRRIterate with

SANRR

Iterate withSANRR

Iterate withSANRR

Iterate withSANRR

{Select & Order ProductConfigure & Use ServiceStop Service

Contracts

Customer (1)Service Provider, Access Device (2)Network Infrastructure (2)


Establish Secure Message Exchange Service

{Roles




Iterate withSANRR





5. RECTIFY: Modify, delete or add functionality to resolve needed changes identified in Step 4. Once complete, cycle to Step 3


Scope – System View Problem

How can the messaging service be designed?Dedicated CircuitLeased LinePrivate NetworkVirtual NetworkPublic Network

Primary Business Requirements to SatisfySecure remote access using both private and public networkEase of UseCost Effective



Iterate withSANRR





5. RECTIFY: Modify, delete or add functionality to resolve needed changes identified in Step 4. Once complete, cycle to Step 3.


Analyze – System View Use CaseName: Establish Secure VPN ServiceGoal: Service properly configured to support user securely accessing remote applicationsLevel: SystemPrimary Actor: CustomerSecondary Actor: Service Provider, Local Device, Network Devices, Remote DeviceConstraints: Compatible with existing environmentGoverning System Policies: authentication, confidentiality, integrity.


Analyze – System View Use Case (contd.)Main Scenario:

Design Solution – provide a system architecture which complies to a particular customer requirementAllocate Specific Resources to Services – issue identifiers for new services and to manage identifier pools for servicesTrack & Manage Work Order – launch all the operational tasks needed to fix each solution requirementImplement & Configure Service – Deliver a final configuration, which is optimal for customer service requirementsTest Service End-to-End - Ensure all components are operational, and that the service is working to agreed levels before its activation for customer useActivate Service - Trigger the end-to-end activation/deactivation of all installed elements.


Analyze – System View Use Case (contd.)

Configure Service (extended use case) –The routers must be reconfigured to meet the new service offering. The network technician (person-role) is authorized to perform this (part of the) reconfiguration for this network device (interface-role) during the appropriately scheduled time window. The resulting work must be documented, showing as a minimum the differences in previous and current configurations, along with the method and protocol used to accomplish the changes. All the steps in the process must be audited. Approvals, where necessary, must be registered for the work to continue to the next step. Failure to obtain an approval causes the entire work to be stopped.


Analyze – Vocabulary of Concepts

UserLocal Device

RemoteDevice

CE

CE

CE

CE

PE PE

P P

PP

Provider BackboneSite 1

Site 2

Site 3

Site 4

RED VPNRED VPN

GREEN VPNGREEN VPN Remote Application


Analyze – System View ProcessesConfiguration Management Process

ConstructConfiguration

ChangesDeploy Configuration Changes

ApprovalProcess

InstallationProcess

ValidationProcess

Reconfigure routers for new service offeringNetwork technician is authorized to perform reconfiguration for network device during appropriate time windowConfiguration deltas must be documented indicating the method and protocol used to accomplish the changesAll steps must be auditedApprovals must be registered for work to continue to the next stepFailure to obtain approval causes entire workflow to be stopped.


Analyze – System View PoliciesConfigure Service Use Case Revision

The routers must be reconfigured to meet the new service offering. The goal of this reconfiguration is defined by a set of service-reconfiguration-policies. In constructing this configuration, the network technician (person-role) is authorized to perform this (part of the) reconfiguration for this network device (interface-role) during the appropriately scheduled time window. The service-reconfiguration-policies identify which process(es) are to be used by the tech to make the configuration changes. The resulting work must be documented, showing as a minimum the differences in previous and current configurations, along with the method and protocol used to accomplish the changes. All the steps in the process must be audited. The approval policy for the reconfiguration change defines the set of person-roles that must approve this change. These approvals must be registered for the work to continue to the next step. Failure to obtain an approval causes the entire work to be stopped.

The installation policy for this reconfiguration change defines how this change will be installed in the network. The process used to install this change is audited. The validation policy for this reconfiguration change defines how these changes will be proven to be correct. The validation processes will be audited. If the changes are not validated, then the error policies are consulted to define what to do next.


Analyze – System View Policies

Configuration Management Process



ApprovalProcess

InstallationProcess

ValidationProcess






ApprovalProcess

InstallationProcess

ValidationProcess

Business Rules






ApprovalProcess

InstallationProcess

ValidationProcess

Business Rules

Policy Selects WhoPerforms Which

Tasks When






ApprovalProcess

InstallationProcess

ValidationProcess

Business Rules


Tasks When Policy DefinesWho and How

Many ApprovalsAre NeededPer Change






ApprovalProcess

InstallationProcess

ValidationProcess

Business Rules




Policy DefinesHow the

Changes areInstalled






ApprovalProcess

InstallationProcess

ValidationProcess

Business Rules





Changes areInstalled


Changes areValidated



Iterate withSANRR







Normalize – System View of VPN Concepts

Person Roles – Customer, User, Administrator, Technician, InstallerDevice Roles – Customer Edge (CE), Provider Edge (PE), Provider (P)Customer Facing Services – Virtual Private Network (VPN), Multi-Protocol Label Switching (MPLS)Resource Facing Services – Border Gateway Protocol (BGP)QoS – Classifier, Marker, Meter, Queuing PoliciesSubnetwork – Collection of Resources


Normalize – Person Roles

EmployeeValueNetworkRole

Party

Resource0..n 0..n0..n 0..n

AdministersResource


InvolvedPartyRoles

0..n

10..n 10..n

HasPartyRoles

0..n

1

0..n

1OwnsResource

TelecomTechnician

Technician Administrator

ResourceInstaller


Normalize – Person Roles

EmployeeValueNetworkRole

Party

Resource0..n 0..n0..n 0..n

AdministersResource


InvolvedPartyRoles

0..n

10..n 10..n

HasPartyRoles

0..n

1

0..n

1OwnsResource

TelecomTechnician

Technician Administrator

ResourceInstaller

The responsibilities of the parties involved to the Resources are modeled as roles


Normalize – Device Roles

DeviceInterfaceRole LogicalDevice


PELogicalDeviceRole

PLogicalDeviceRole


CoreInterface

EdgeInterface

RoutingRole

SiteInterfaceRole

FirewallRole


SwitchingRole

LogicalResourceRole LogicalResource0..n 0..10..n 0..1


LogicalDeviceRolePhysicalDeviceRole

0..n0..n 0..n0..n



ResourceRole

PhysicalRouterRole

CPEPhysicalDeviceRole

PEPhysicalDeviceRole

PPhysicalDeviceRole


Normalize – Device Roles

DeviceInterfaceRole LogicalDevice


PELogicalDeviceRole

PLogicalDeviceRole


CoreInterface

EdgeInterface

RoutingRole

SiteInterfaceRole

FirewallRole


SwitchingRole

LogicalResourceRole LogicalResource0..n 0..10..n 0..1


LogicalDeviceRolePhysicalDeviceRole

0..n0..n 0..n0..n



ResourceRole

PhysicalRouterRole

CPEPhysicalDeviceRole

PEPhysicalDeviceRole

PPhysicalDeviceRole

The device responsibilities are also modeled as roles


Normalize – MPLS VPN Customer Facing Service

ProductSpecification

ServiceSpecification

0..n

0..n

0..n

InvolvedServiceSpecs

0..n Service1 0..n1 0..n

SpecifiesService

ResourceFacingServiceSpec

ResourceFacingService

1 0..n1 0..n

SpecifiesResourceFacingService

VPNServiceSpecification

MPLSVPNServiceSpecification

MPLSVPNService

0..1

0..n

0..1

0..nSpecifiesMPLSVPNServices

IPsecVPNService

IPsecVPNServiceSpecification

0..n

0..1

0..n

0..1 SpecifiesIPsecVPNServices

CustomerFacingService

0..n1..n 0..n1..n

CFServiceRequiresRFServices

CustomerFacingServiceSpec

0..n 1..n0..n 1..n

RequiresResourceFacingServiceSpec

1 0..n1 0..n

SpecifiesCustomerFacingService

0..n 0..n0..n 0..n

ProdSpecReferences

0..n

0..n

0..n

0..n

ProductSpecDefinesCFSSpecs


Normalize – MPLS VPN Customer Facing Service


ServiceSpecification

0..n

0..n

0..n

InvolvedServiceSpecs

0..n Service1 0..n1 0..n

SpecifiesService

ResourceFacingServiceSpec


1 0..n1 0..n

SpecifiesResourceFacingService

VPNServiceSpecification

MPLSVPNServiceSpecification

MPLSVPNService

0..1

0..n

0..1

0..nSpecifiesMPLSVPNServices

IPsecVPNService

IPsecVPNServiceSpecification

0..n

0..1

0..n

0..1 SpecifiesIPsecVPNServices


0..n1..n 0..n1..n


CustomerFacingServiceSpec

0..n 1..n0..n 1..n

RequiresResourceFacingServiceSpec

1 0..n1 0..n

SpecifiesCustomerFacingService

0..n 0..n0..n 0..n

ProdSpecReferences

0..n

0..n

0..n

0..n

ProductSpecDefinesCFSSpecs

MPLS is the type of VPNservice we’ll use and what the Customer can actually ‘see’. It is used to create the ‘virtual circuit’ for the Customer.


Normalize – BGP Resource Facing Service

LogicalResource

ResourceusageState : Integer

RoutingProtocol

ResourceFacingServicerfsStatus : Integer

0..1

1..n

0..1

1..nLogicalResourcesImplementRFS

Protocol

0..1

0..n

0..1

0..n

RFServiceUsesProtocol

LogicalDevice

0..n 0..n0..n 0..nSupportsProtocol

PathVectorRoutingProtocol

0..1

0..n

0..1

0..nDeviceUsesPVRoutingProtocol

BGP


Normalize – BGP Resource Facing Service

LogicalResource

ResourceusageState : Integer

RoutingProtocol

ResourceFacingServicerfsStatus : Integer

0..1

1..n

0..1

1..nLogicalResourcesImplementRFS

Protocol

0..1

0..n

0..1

0..n

RFServiceUsesProtocol

LogicalDevice

0..n 0..n0..n 0..nSupportsProtocol

PathVectorRoutingProtocol

0..1

0..n

0..1

0..nDeviceUsesPVRoutingProtocol

BGP

BGP is NOT a service the Customer can ‘see’ but rather is used by the network devices to exchange route distribution information.


Normalize – Traffic Conditioning Services

The classifier takes traffic from its ingress DeviceInterface and splits it into three basic service levels: Gold, Silver and Bronze. For Gold, traffic is further split between conforming (to its traffic profile), partially conforming (i.e., it bursts above its traffic profile, but the size of the burst is within limits) and non-conforming. All of the traffic streams enter a set of Queues, which then deliver traffic in (business) priority order.


Normalize – QoS Service (1)

0..1

0..n


ToSService

802Service

DiffServService


ResourceFacingServiceComposite

0..n

0..1

0..n

0..1


TrafficConditioningService

TrafficIdentificationService

QoSService

0..1

0..n

0..1

0..nConditionsQoSService

0..n

0..1

0..n

HasQoSSubServices

0..1

0..1

0..nIdentifiesQoSService

NetworkForwardingService 0..n

0..n

0..n

NextForwardingService

0..n

0..11..n

0..11..n

ForwardingDefinedBy



0..1

0..n


ToSService

802Service

DiffServService


ResourceFacingServiceComposite

0..n

0..1

0..n

0..1




QoSService

0..1

0..n

0..1

0..nConditionsQoSService

0..n

0..1

0..n

HasQoSSubServices

0..1

0..1


NetworkForwardingService 0..n

0..n

0..n


0..n

0..11..n

0..11..n

ForwardingDefinedBy

Traffic Conditioning Services support QoS



NetworkForwardingService0..n 0..n0..n


0..n


QoSService0..n0..1 0..n

HasQoSSubServices

0..1

0..11..n 0..11..nForwardingDefinedBy

0..1

0..n

0..1



0..1

0..n

0..1

0..n

ConditionsQoSService

DropperService QueueService SchedulingService CompoundConditioningElement

MeterProfile

MeterService

1..n

0..n

1..n

0..n

UsesMeterProfile



NetworkForwardingService0..n 0..n0..n


0..n


QoSService0..n0..1 0..n

HasQoSSubServices

0..1

0..11..n 0..11..nForwardingDefinedBy

0..1

0..n

0..1



0..1

0..n

0..1

0..n

ConditionsQoSService

DropperService QueueService SchedulingService CompoundConditioningElement

MeterProfile

MeterService

1..n

0..n

1..n

0..n

UsesMeterProfile

Traffic Conditioning Sub-Services


Normalize - SubnetworkPhysicalAspectCompound

ResourceDetailsLogicalAspectCompound

ResourceDetails

CompoundResourceAspects

ResourceElementResourceCollection

PhysicalResource LogicalResourceCompoundResource

Resource

0..n 0..n0..n 0..nPResourceSupportsLResource

1..n

0..1

1..n

0..1

HasCompoundResources

Router

PhysicalDevice

PhysicalDeviceAtomic

OperatingSystem

LogicalDevice ManagedTransmissionEntity

Network

LayerNetwork SubNetwork


Normalize - SubnetworkPhysicalAspectCompound

ResourceDetailsLogicalAspectCompound

ResourceDetails

CompoundResourceAspects

ResourceElementResourceCollection

PhysicalResource LogicalResourceCompoundResource

Resource

0..n 0..n0..n 0..nPResourceSupportsLResource

1..n

0..1

1..n

0..1

HasCompoundResources

Router

PhysicalDevice

PhysicalDeviceAtomic

OperatingSystem

LogicalDevice ManagedTransmissionEntity

Network

LayerNetwork SubNetwork

Our Subnetwork is a collection of Network Devices with Physical and Logical Resource Characteristics that act as Routers


Normalize – Product, Service & ResourceSo, what we have is both Customer Facing and Resource Facing Services provided by Logical and Physical Resources that offer our Customer a virtual circuit for secure message exchange. Our MPLS VPN Product! ProductComponent

ResourceService

LogicalResourceResourceFacingService

0..1 1..n0..1 1..n

LogicalResourcesImplementRFS

ProductBundle


0..n1..n 0..n1..n


PhysicalResource

0..n0..n 0..n0..n


0..1 1..n0..1 1..n

PhysicalResourcesHostRFS

Product0..n0..n 0..n

ProductReferences

0..n

0..1

0..n

0..1

0..n


0..n

0..1

0..n

0..1

ProductHasCustomerFacingServices

0..n

0..1

0..n

0..1

ProductHasPhysicalResources


Normalize – VPN Configuration

Frank:TelecomTechnician PE Router1:PELogicalDeviceRole

MPLS ServiceModule:MPLS

BGP ServiceModule:BGP

Distribute Route Info

Update VRF

Update Router Config

Frank the Telecom Technician will update the Router[s] with the VPN Routing & Forwarding (VRF) information to establish the new Customer virtual circuit. BGP will be used to distribute the VPN routes through the SP backbone to all the involved PE and P Routers.



Iterate withSANRR







Rationalize – System Gap Analysis

Need to upgrade Provider Edge Devices to latest software revisionNeed to upgrade Customer from Bronze to Gold Class of ServiceNeed to provide Customer with Security Authentication Certificate.



Iterate withSANRR







Rectify – System Contract OutlineGeneral Contract Part: Common to all Contracts for each View


Functional Part: This part defines the capabilities provided by the Contract; the pre-conditions needed for correct operation, the post-conditions resulting from correct operation and defines a context for the capabilitiesNon Functional Part: This part defines aspects which govern or restrict the bounds of operation of the capabilities specified by the Contract (e.g. external influences such as technological limitations, legal or regulatory limitations and organizational limitations), as well as other considerations (e.g. cost)Management Part: This part defines the management capabilities needed to operate administer and maintain the Capabilities of this ContractView Specific Model Part: This part contains various types of models (UML and others) tailored to support the specific View of the Contract (i.e. Business View Models or System View Models) being represented.


System Contract – Configure VPN Service (1)General Contract Part:

Header Part:Contract Name: Configure VPN ServiceContract Identifier: TmfConfigureVpnServiceVersion: 0.1CDO: TMForum SID Team

Descriptive Part:Goal: Configure network devices to offer agile, secure, reliable and globally available virtual private network serviceDescription: Using the appropriate service configuration policies configure all network devices required to provide vpn service. Document all changes made to each device and the approvals granted at each step.Comment: This is the top-level contract that groups all the subordinate contracts required to fully realize configure vpn serviceSearch Criteria: VPN, virtual network, secure access, configure VPN service.


System Contract – Configure VPN Service (2)Functional Part:

Context: Service Provider network environment and customer premises environments (virtual subnetwork)Associated System Processes: Order VPN Product, Test Service, Activate ServiceAssociated System Policies: service-reconfiguration, authentication (both remote and service devices), access control, error recoverySystem Capabilities: Register Approval to Reconfigure Device,Reconfigure Network Device, Document Changes to Device, Audit Device ChangesState Machine ID: TBDPre-Conditions: Customer approved for service, network resources available and reserved, within scheduled service time windowTermination: Success | Failure | Still Executing |Not Yet ExecutedPost-Conditions: All network devices reconfigured per specifications and able to support customer VPN service activationInteraction Type: Request/ResponseSecurity: authorized reconfiguration, authentication (both remote and service devices), access control, error recovery.


System Contract – Configure VPN Service (2.1)

General Contract Part:Functional Part:

System Capabilities:Register Approval to Reconfigure DeviceReconfigure Network DeviceDocument Changes to DeviceAudit Device ChangesTest Device Changes

Non-Functional Part:


System Contract – Configure VPN Service (2.1.1)

System Capability Details: Reconfigure Network Device

Input Entities: Device Service SpecificationOutput Entities: Changes made to DevicePre-Conditions: Device removed from service, management interface available, within service reconfiguration windowTermination: Success | Failure | Still Executing |Not Yet ExecutedPost-Conditions: Device reconfigured per service specification, passed testing, and changes documented with required approvals noted, service ready for activationPost-Condition System Exceptions: If management interface unavailable, Report to device administrator; If Device not Idle, Report to device administratorVendor Extensions: None


System Contract – Configure VPN Service (3)General Contract Part:Functional Part:Non Functional Part:

Operational Cost: Network administration charges, service downtime chargeResource Cost: Hardware, firmware and/or software upgrade chargesService Cost: Lost revenue due to out-of-service periodQoS Mapping: Network device configured to support customer SLA & QoSrequirements as per Business Agreement (see appropriate material for details)Geographic Constraints: Available only within service provider network environment and qualified customer premises networks (virtual subnetwork)Resource Constraints: Sufficient capacity already exists in the indicated network devices, device is capable of supporting specified vpn serviceOperational Constraints: Service available outside of scheduled maintenance periods

Management Part:System Model Part:


System Contract – Configure VPN Service (4)

General Contract Part:Functional Part:Non Functional Part:Management Part:

UUID #1 – Creation Policy IDUUID #2 – Configuration Policy IDUUID #3 – Installation Policy ID

System Model Part:


System Contract – Configure VPN Service (5)General Contract Part:Functional Part:Non Functional Part:Management Part:System Model Part:

Use Case Diagrams:Interaction Diagrams:Behavioral Diagrams:System Artifacts:System Diagrams & Artifacts:

Includes diagrams shown previously

Frank:TelecomTechnician PE Router1:PELogicalDeviceRole

MPLS ServiceModule:MPLS

BGP ServiceModule:BGP

Distribute Route Info

Update VRF

Update Router Config





BusinessContract

1

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

SystemContract

BusinessContract

1 2

CHALLENGE


(Development Org.)


LogicalView

PhysicalView




Business System





Iterate withSANRR


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGE




Network Technician (1)Network Administrator (1)Data Modeler (1)

Laptop, PDA (2)Network Devices – CE, PE, P (2)Remote Applications (3)

VPN Implementation

{Roles

CorporateKnowledge

Base

NGOSSKnowledge

Base

Shared

Iterate withSANRR

Iterate withSANRR

Roles

{{

Iterate withSANRR

Iterate withSANRR

{{Roles

Iterate withSANRR

Iterate withSANRR

Contracts

Iterate withSANRR

Iterate withSANRR

User (1), Solution Designer (1)Laptop, PDA (2)Network Devices – CE, PE, P (2)


Customer (1), Product Mgr (1)Access Device (2)Network Infrastructure (2)



Virtual Private Network DesignEstablish Secure Message Exchange Service

Establish Secure VPN Service

{ Configure VPN ServiceConfigure Network ResourcesTest End-to-End ServiceContractsDeployment

Implementation


Implementation Use Case

Product Manager

System Designer

Network Administrator

Business Manager

3rd

Marketing Manager

3rd

Host System

2nd

The Network

2nd

Router (Re)Configuration

Extension Points:- Other Routers that must be (re)configured in order to

support this use case- Person-Roles and Device-Roles- Policies and Processes- Failures

1..n

0..n

1..n0..n

1..n

0..n

Order ServiceUpgrade

Supply RouterConfig Data

Customize PolicyOr Process

<<include>> <<include>> <<include>>

Unable to Comply with Trigger

<<extend>>


<<extend>>

1..n

1..n

1..n

1..n

0..n

0..n

1

1

Product Manager

System Designer

Network Administrator

Business Manager

3rd

Business Manager

3rd

ManagerManager

3rd

Marketing Manager

3rd

Marketing Manager

3rd

ManagerManager

3rd

Host System

2nd

Host SystemHost System

2nd

The Network

2nd

The NetworkThe Network

2nd

Router (Re)Configuration

Extension Points:- Other Routers that must be (re)configured in order to

support this use case- Person-Roles and Device-Roles- Policies and Processes- Failures

1..n

0..n

1..n0..n

1..n

0..n







<<include>> <<include>> <<include>>



<<extend>>



<<extend>>

1..n

1..n

1..n

1..n

0..n

0..n

1

1


Implementation RolesOwnsResourceDetails

AdministerResourceDetails

0..1

0..n

0..1

0..n

GrantsResourceAdminRightsResourceValueNetworkRole

0..n 0..n0..n 0..nAdministersResource

Service

0..n 0..n0..n 0..nAdministersService


InvolvedPartyRoles

0..n1

0..n

1

0..n

OwnsResource

0..n

1

0..n

1OwnsService

OwnsServiceDetails

AdministerServiceDetails0..n

0..1

0..n

0..1

GrantsServiceAdminRights

ServiceManagementPolicyservicePolicyValidFor : TimePeriod

0..n

0..n

0..n

0..n

ManagementPolicyForService

ResourceManagementPolicyresourcePolicyValidFor : TimePeriod

0..n

0..n

0..n

0..n

ManagementPolicyForResource

Administrator Technician


Implementation RolesOwnsResourceDetails

AdministerResourceDetails

0..1

0..n

0..1

0..n

GrantsResourceAdminRightsResourceValueNetworkRole

0..n 0..n0..n 0..nAdministersResource

Service

0..n 0..n0..n 0..nAdministersService


InvolvedPartyRoles

0..n1

0..n

1

0..n

OwnsResource

0..n

1

0..n

1OwnsService

OwnsServiceDetails

AdministerServiceDetails0..n

0..1

0..n

0..1

GrantsServiceAdminRights

ServiceManagementPolicyservicePolicyValidFor : TimePeriod

0..n

0..n

0..n

0..n

ManagementPolicyForService

ResourceManagementPolicyresourcePolicyValidFor : TimePeriod

0..n

0..n

0..n

0..n

ManagementPolicyForResource

Administrator Technician

The Administrator & Technician will have primary responsibility for the Service & Resource implementation


Implementation LanguagesThe Service Specification from the System View is mapped into the Implementation Specific configuration language[s]





BusinessContract

1


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

SystemContract

BusinessContract

1 2

ImplementContract

SystemContract

BusinessContract

1 2

3

CHALLENGE



LogicalView

PhysicalView




Business System





Iterate withSANRR


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGE




Business Manager (1)Customer (1)Operations Manager (1)Network Operator (2)

Network (3)

{

VPN SLA & QoS Monitoring

{Roles

Manage VPN ServiceUse VPN Service

CorporateKnowledge

Base

NGOSSKnowledge

Base

Shared

Iterate withSANRR

Iterate withSANRR

CorporateKnowledge

Base

NGOSSKnowledge

Base

Shared

Iterate withSANRR

Iterate withSANRR

Iterate withSANRR

Iterate withSANRRIterate with

SANRR

Iterate withSANRR

Contracts

Iterate withSANRR

Iterate withSANRR

Network Technician (1)Network Administrator (1)Data Modeler (1)

Laptop, PDA (2)Network Devices – CE, PE, P (2)Remote Applications (3)

VPN Implementation

{Roles

Roles

{{

{{Roles

Contracts

User (1), Solution Designer (1)Laptop, PDA (2)Network Devices – CE, PE, P (2)


Customer (1), Product Mgr (1)Access Device (2)Network Infrastructure (2)



Virtual Private Network DesignEstablish Secure Message Exchange Service

Establish Secure VPN Service

{ Configure VPN ServiceConfigure Network ResourcesTest End-to-End Service

Contracts

Implementation

Deployment


NGOSS Contract Views: Deployment View

SLA

Customer’sContract Designer

Service Provider’sContract Issuer

Repository

The Network

deploys

NOC


Customer

Enterprise ManagementStrategic & Enterprise Planning





Product Lifecycle Management

Strategy & Commit

Strategy, Infrastructure & Product

Product & Offer Capability Delivery

Product & Offer Portfolio

Planning

Market Strategy &

Policy

OperationsFulfillment Assurance BillingOperations Support

& Readiness





Marketing Capability Delivery

Infrastructure Lifecycle Management

Product Marketing Communications

& Promotion

Product & Offer Development &

Retirement

Sales Development

Customer Interface Management


Management

Customer QoS/SLA

Management

Problem Handling

Selling

Order Handling



Retention & Loyalty

Service Strategy & Planning

Service Capability Delivery

Service Development &

Retirement

Resource Strategy & Planning

Resource Capability Delivery

Resource Development &

Retirement

Service Configuration &

Activation

Service Problem

Management

Service Quality

Management

Service & Specific

Instance RatingSM&O

Support & Readiness


Resource Trouble

Management

Resource Performance ManagementRM&O

Support & Readiness


Supply Chain Strategy & Planning

Supply Chain Development &

Change Management

Supply Chain Capability Delivery


S/P Requisition

Management

S/P Problem Reporting & Management

S/P Settlements & Billing

Management

S/P Performance ManagementS/PRM

Support & Readiness

Supplier/Partner

StrategicBusiness Planning

BusinessDevelopment

EnterpriseArchitecture

Management

GroupEnterprise

Management

Enterprise Risk ManagementBusiness Continuity

ManagementSecurity

ManagementFraud

ManagementAudit

ManagementInsurance

Management

Enterprise Effectiveness ManagementProcess

Management & Support

Enterprise Quality

Management

Program & Project

Management

Enterprise Performance Assessment

Facilities Management &

Support

Knowledge & Research ManagementKnowledge

ManagementResearch

ManagementTechnology Scanning

Financial & Asset ManagementFinancial

ManagementAsset

ManagementProcurement Management

Stakeholder & External Relations ManagementCorporate

Communications & Image Management

Community Relations

Management

Shareholder Relations

Management

RegulatoryManagement

LegalManagement

Board & Shares/Securities

Management

Human Resources ManagementHR Policies &

PracticesOrganization Development

Workforce Strategy

Workforce Development

Employee & Labor Relations

Management

Employees Other StakeholdersShareholders

Customer







Strategy & Commit




Planning

Market Strategy &

Policy


& Readiness








& Promotion


Retirement

Sales Development



Management

Customer QoS/SLA

Management

Problem Handling

Selling

Order Handling



Retention & Loyalty




Retirement




Retirement


Activation

Service Problem

Management

Service Quality

Management

Service & Specific

Instance RatingSM&O

Support & Readiness


Resource Trouble

Management


Support & Readiness




Change Management



S/P Requisition

Management



Management


Support & Readiness

Supplier/Partner


BusinessDevelopment


Management

GroupEnterprise

Management


ManagementSecurity

ManagementFraud

ManagementAudit

ManagementInsurance

Management



Enterprise Quality

Management

Program & Project

Management



Support


ManagementResearch



ManagementAsset




Community Relations

Management


Management


LegalManagement


Management



Workforce Strategy



Management


Customer







Strategy & Commit





Planning


Planning

Market Strategy &

Policy

Market Strategy &

Policy


& Readiness









& Promotion


& Promotion


Retirement


Retirement

Sales Development

Sales Development

Customer Interface ManagementCustomer Interface Management


Management


Management

Customer QoS/SLA

Management

Customer QoS/SLA

Management

Problem HandlingProblem Handling

SellingSelling

Order Handling

Order Handling





Retention & LoyaltyRetention & Loyalty






Retirement


Retirement






Retirement


Retirement


Activation


Activation

Service Problem

Management

Service Problem

Management

Service Quality

Management

Service Quality

Management

Service & Specific

Instance Rating

Service & Specific

Instance RatingSM&O

Support & Readiness

SM&O Support & Readiness



Resource Trouble

Management

Resource Trouble

Management



Support & Readiness


Resource Data Collection & ProcessingResource Data Collection & Processing




Change Management


Change Management



S/P Interface ManagementS/P Interface Management

S/P Requisition

Management

S/P Requisition

Management




Management


Management



Support & Readiness


Supplier/Partner



BusinessDevelopment

BusinessDevelopment


Management


Management

GroupEnterprise

Management

GroupEnterprise

Management


Management

Business Continuity

ManagementSecurity

ManagementFraud

ManagementAudit

ManagementInsurance

Management



Process Management &

Support

Enterprise Quality

Management

Enterprise Quality

Management

Program & Project

Management

Program & Project

Management




Support


Support


ManagementKnowledge

ManagementResearch


Technology Scanning


ManagementFinancial

ManagementAsset

ManagementAsset

ManagementProcurement ManagementProcurement Management



Corporate Communications &

Image Management

Community Relations

Management

Community Relations

Management


Management


Management

RegulatoryManagementRegulatory

ManagementLegal

ManagementLegal

Management


Management


Management


PracticesHR Policies &

PracticesOrganization DevelopmentOrganization Development

Workforce Strategy

Workforce Strategy




Management


Management



Customer







Strategy & Commit




Planning

Market Strategy &

Policy


& Readiness








& Promotion


Retirement

Sales Development



Management

Customer QoS/SLA

Management

Problem Handling

Selling

Order Handling



Retention & Loyalty




Retirement




Retirement


Activation

Service Problem

Management

Service Quality

Management

Service & Specific

Instance RatingSM&O

Support & Readiness


Resource Trouble

Management


Support & Readiness




Change Management



S/P Requisition

Management



Management


Support & Readiness

Supplier/Partner


BusinessDevelopment


Management

GroupEnterprise

Management


ManagementSecurity

ManagementFraud

ManagementAudit

ManagementInsurance

Management



Enterprise Quality

Management

Program & Project

Management



Support


ManagementResearch



ManagementAsset




Community Relations

Management


Management


LegalManagement


Management



Workforce Strategy



Management


Customer







Strategy & Commit




Planning

Market Strategy &

Policy


& Readiness








& Promotion


Retirement

Sales Development



Management

Customer QoS/SLA

Management

Problem Handling

Selling

Order Handling



Retention & Loyalty




Retirement




Retirement


Activation

Service Problem

Management

Service Quality

Management

Service & Specific

Instance RatingSM&O

Support & Readiness


Resource Trouble

Management


Support & Readiness




Change Management



S/P Requisition

Management



Management


Support & Readiness

Supplier/Partner


BusinessDevelopment


Management

GroupEnterprise

Management


ManagementSecurity

ManagementFraud

ManagementAudit

ManagementInsurance

Management



Enterprise Quality

Management

Program & Project

Management



Support


ManagementResearch



ManagementAsset




Community Relations

Management


Management


LegalManagement


Management



Workforce Strategy



Management


Customer







Strategy & Commit





Planning


Planning

Market Strategy &

Policy

Market Strategy &

Policy


& Readiness









& Promotion


& Promotion


Retirement


Retirement

Sales Development

Sales Development

Customer Interface ManagementCustomer Interface Management


Management


Management

Customer QoS/SLA

Management

Customer QoS/SLA

Management

Problem HandlingProblem Handling

SellingSelling

Order Handling

Order Handling





Retention & LoyaltyRetention & Loyalty






Retirement


Retirement






Retirement


Retirement


Activation


Activation

Service Problem

Management

Service Problem

Management

Service Quality

Management

Service Quality

Management

Service & Specific

Instance Rating

Service & Specific

Instance RatingSM&O

Support & Readiness

SM&O Support & Readiness



Resource Trouble

Management

Resource Trouble

Management



Support & Readiness


Resource Data Collection & ProcessingResource Data Collection & Processing




Change Management


Change Management



S/P Interface ManagementS/P Interface Management

S/P Requisition

Management

S/P Requisition

Management




Management


Management



Support & Readiness


Supplier/Partner



BusinessDevelopment

BusinessDevelopment


Management


Management

GroupEnterprise

Management

GroupEnterprise

Management


Management

Business Continuity

ManagementSecurity

ManagementFraud

ManagementAudit

ManagementInsurance

Management



Process Management &

Support

Enterprise Quality

Management

Enterprise Quality

Management

Program & Project

Management

Program & Project

Management




Support


Support


ManagementKnowledge

ManagementResearch


Technology Scanning


ManagementFinancial

ManagementAsset

ManagementAsset

ManagementProcurement ManagementProcurement Management



Corporate Communications &

Image Management

Community Relations

Management

Community Relations

Management


Management


Management

RegulatoryManagementRegulatory

ManagementLegal

ManagementLegal

Management


Management


Management


PracticesHR Policies &

PracticesOrganization DevelopmentOrganization Development

Workforce Strategy

Workforce Strategy




Management


Management


SLA process interactions: normal in-service execution and monitoring where performance data is collected from resources and analyzed for resource performance, then for overall service quality, and finally checked against the customer SLA.

• Third party service provider involved with their performance data included in the service quality analysis• Billing flow showing both internal and third party service provider usage data incorporated into the customer bill.


Service Level Agreement Activity Flow1. During normal operation, performance data that is used for general monitoring of service levels as well as for longer-term capacity prediction is collected on

an ongoing basis from the service-providing infrastructure by Resource Data Collection & Processing. 2. During normal operation, performance data from external service components of third party service providers is sent on an ongoing basis to S/P

Performance Management for general monitoring of service levels, as well as for longer-term supplier/partner capacity prediction.3. Resource Data Collection & Processing sends performance data to Resource Performance Management for further analysis.4. Resource Performance Management sends resource performance reports to Service Quality Management for QoS calculations and averaging to maintain

statistical data on the supplied service instances. 5. S/P Performance Management sends external service component performance reports to Service Quality Management for QoS calculations and averaging to

maintain statistical data on the supplied service instances.

Ma rketProduct &Customer

Resource(Application,Computinga nd Network)

Supplier/P artner

Service

ResourcePerformanceManagement

Service QualityManagement

4. Resource performance reportsgenerated

CustomerQoS/SLAManagement

9. Service QoSreports generated

Customer InterfaceManagement

10. Customer service levelreports generated (andpossibly periodic discussionwith Customer undertaken)

Resource DataCollection &Processing

3. Resourceperformancedata passedon

Customer QoSReportReceived

Service & SpecificInstance Rating

6. Resource usage data passed on

Billing &CollectionsManagement

11. Chargeabledetails generated

Customer InterfaceManagement

12. Bill generated

Customer Billed

P artnerPerformanceData Available

S/P PerformanceManagement

5. External service component performance reports generated

S/P Settlements &BillingManagement

8. External servicecomponent billing datapassed on

Partner BillingData Available

ResourcePerformanceData Available

1.

S/P InterfaceManagement

2. External componentperformance data sent

S/P InterfaceManagement

7. 3rd Party SP usageand charging data sent

6. Resource Data Collection & Processing sends resource usage data to Service & Specific Instance Rating for rating service usage.

7. Third party service providers send their usage and charging data to S/P Settlements & Billing Management.

8. S/P Settlements & Billing Management analyzes the data and passes it on to Service & Specific Instance Rating for rating service usage.

9. Service Quality Management analyzes the performance reports received and sends overall service quality reports to Customer QoS/SLA Management so that it can monitor and report aggregate technology and service performance.

10. Customer QoS/SLA Management checks the service quality reports it receives against the individual customer SLA and establishes that no SLA violation has occurred. Customer QoS/SLA Management sends periodic service level reports to the customer on either a requested or agreed basis.

11. Service & Specific Instance Rating sends charging details to Billing & Collections Management.

12. Billing & Collections Management generates bills for the customer on either a requested or agreed basis.


Deployment: VPN Service, SLA, KQI & KPIProduct Offering (Composite)

Product OfferingComponent (Atomic)

Service Specification

Service Resource Specification

Customer SLA

InternalSLA

ProductKQI

Service KPI

ServiceKQI

Product Offering (Composite)




Customer SLA

InternalSLA

ProductKQI

Service KPI

ServiceKQI

KeyQualityIndicatorSLSParmKQITransformationAlgorithm

ServiceLevelSpecParameterserviceParmPerspectiveserviceParmCategoryvalidFor : TimePeriod

ServiceLevelObjectiveconformanceTargetconformanceComparatorconformancePeriodthresholdTargettoleranceTargettolerancePeriodgracePeriodsvalidFor : TimePeriod

10..n 10..n

ServiceLevelObjectiveExpressedUsing

KeyPerformanceIndicatorSLSParm


Deployment: VPN Service, SLA, KQI & KPIProduct Offering (Composite)




Customer SLA

InternalSLA

ProductKQI

Service KPI

ServiceKQI

Product Offering (Composite)




Customer SLA

InternalSLA

ProductKQI

Service KPI

ServiceKQI

KeyQualityIndicatorSLSParmKQITransformationAlgorithm

ServiceLevelSpecParameterserviceParmPerspectiveserviceParmCategoryvalidFor : TimePeriod

ServiceLevelObjectiveconformanceTargetconformanceComparatorconformancePeriodthresholdTargettoleranceTargettolerancePeriodgracePeriodsvalidFor : TimePeriod

10..n 10..n

ServiceLevelObjectiveExpressedUsing

KeyPerformanceIndicatorSLSParm

Performance targets are set by the Key Quality and Key Performance Indicators at various levels of the Product Offering composition.


Deployment of VPN ServiceServiceSpecification


ProductOffering

1

0..n

1

0..n


ServiceLevelSpecification0..n

0..n

0..n

0..n

ServiceSpecQualityMeasuredBy

0..n

0..n

0..n

0..n

ProdSpecQualityMeasuredBy

0..n0..n 0..n0..nProductOfferQualityMeasuredBy

TemplateServiceLevelSpec NegotiatedServiceLevelSpec

ServiceLevelObjective

ServiceLevelSpecification1

0..n

1

0..nServiceLevelSpecIntendsToMeet

ServiceLevelSpecConsequence0..n

0..n

0..n

0..nServiceLevelObjectiveUnmetResultIn

1 0..n1 0..nServiceLevelSpecsUnmetObjectiveResultIn


Deployment of VPN ServiceServiceSpecification


ProductOffering

1

0..n

1

0..n


ServiceLevelSpecification0..n

0..n

0..n

0..n

ServiceSpecQualityMeasuredBy

0..n

0..n

0..n

0..n

ProdSpecQualityMeasuredBy

0..n0..n 0..n0..nProductOfferQualityMeasuredBy

TemplateServiceLevelSpec NegotiatedServiceLevelSpec

ServiceLevelObjective

ServiceLevelSpecification1

0..n

1

0..nServiceLevelSpecIntendsToMeet

ServiceLevelSpecConsequence0..n

0..n

0..n

0..nServiceLevelObjectiveUnmetResultIn

1 0..n1 0..nServiceLevelSpecsUnmetObjectiveResultIn

The deployed Service is monitored and managed through the established Service Level Agreement (Specification) to meet the contracted Service Level Objectives. Unmet objectives result in Consequences per the negotiated Agreement.





BusinessContract

1


ImplementContract

SystemContract

Deploymnt.Contract

BusinessContract

1

4

2

3

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

SystemContract

BusinessContract

1 2

ImplementContract

SystemContract

BusinessContract

1 2

3

CHALLENGE



Questions!(Good Grief - Are we really having a test?)

What would change if we use a –Different access device: handheld multi-purpose?Different access method: wireless?Different VPN type?Different Service Provider or multiple Service Providers?


So What’s the Value of a Solution Developed using the NGOSS Approach?

The knowledge about:Information Model common to all views of SolutionDefinition of the Problem

Business ScopeBusiness Use CaseBusiness Contract(s)Business Processes, Policies and Activities

Design of SolutionSystems Use CaseSystems Contract(s)Systems Processes, Policies and Activities

Linkage of Definition to Design to Implementation to Deployment

It’s all about the KNOWLEDGE BASE andIntelligent Problem Solving!!!


LogicalView

PhysicalView




Business System





Iterate withSANRR


CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

First Pass AroundFirst Pass AroundTheThe

Lifecycle Completed!Lifecycle Completed!

Now We UnderstandNow We Understandthethe

Challenge!!Challenge!!


Thanks for Listening!!

Questions?


Contacting the TM Forum

In EuropeTel:+44-1473-288595

In North AmericaTel.: +1 973-292-1901

[email protected]:Web: www.tmforum.orgTraining Plus: [email protected]

T+ @ Long Beach (2004), Using NGOSS

mailto:[email protected]

http://www.tmforum.org/

mailto:[email protected]


Next Steps

Training Plus at TeleManagement World, Nice, France, 16-19 May, 2005:

http://www.tmforum.org/browse.asp?catID=2194

TeleManagement Regional Summit, Bangalore, India, 5-6 December, 2004:

http://www.tmforum.org/browse.asp?catID=1118&linkID=29688

TM Forum “We Come to You” courses: http://www.tmforum.org/browse.asp?catID=1565

TM Forum Webinar series:http://www.tmforum.org/browse.asp?catID=2065

All About NGOSS: http://www.tmforum.org/browse.asp?catID=1639


http://www.tmforum.org/browse.asp?catID=1118&linkID=29688




Using NGOSS - POSTECHdpnm.postech.ac.kr/papers/TMW/TMW2004-LongBeach/Using NGOSS... · Deployment...

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