Implementing NGOSS Solutions
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Implementing Real SolutionsUsing the NGOSS Methodology
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NGOSS Compliant Architecture
CCV CCV
DECDEC
SOI SOI
EMCEMC
Applications,Applications,
PartnersPartners
& Systems& Systems
InteroperabilityInteroperability& Data& Data
ExchangeExchange
B usinessB usiness
AbstractionAbstractionLayer Layer
B usiness Layer B usiness Layer
( Orchestration &( Orchestration &Measurement)Measurement)
ServiceServiceRegistryRegistry(LDAP, UDDI)(LDAP, UDDI)
Ex ternalised Process ControlEx ternalised Process Control
Common Communications VehicleCommon Communications Vehicle
S ervice Oriented InterfacesS ervice Oriented Interfaces
Data Ex change CapabilityData Ex change Capability
Benchmarking CapabilityBenchmarking Capability
Product Message Bus(application specific messaging: JMS, Tuxedo, CORBA, etc)
Shared Message Bus (or ES OA infrastructure)(common-form business function services based on open standards)
ServiceServiceInterfaceInterface
ServiceServiceInterfaceInterface
ServiceServiceInterfaceInterface
BusinessBusinessProcessProcess
Ex ecutionEx ecution
ProcessProcess
Imp rove mentImp rove mentDa shbo a rd Da shbo a rd & Business& Business An aly tics An aly tics
ProductProduct AdaptorAdaptor
(API)(API)Or Open S tandardOr Open S tandard
ProductProduct AdaptorAdaptor
(API)(API)Or Open S tandardOr Open S tandardSOAP (WSDL)SOAP (WSDL)
COTSCOTSProductProduct
CustomizedCustomizedProductProduct
LegacyLegacySystemSystem
COTSCOTSProductProduct
ProductProduct AdaptorAdaptor
(API)(API)Or Open S tandardOr Open S tandard
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Agenda
NGOSS (Lifecycle Methodology)What is itComponents eTOM, SID, TNA
TNA vs TSA
How to use and deploy using NGOSS Frameworks
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NGOSS Lifecycle
LogicalView
Physical
View
Service DevelopersView
Service ProvidersView
ImplementationDeployment
B usiness System
Deployment Capabilities,Constraints & Context
Implementation Capabilities,Constraints & Context
B usinessB usiness Capabilities,Capabilities,Constraints & ContextConstraints & Context
System Capabilities,Constraints & Context
Corporate
KnowledgeB ase
NGOSS
KnowledgeB ase
Shared
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Service Provider B usiness Perspectives
Outputs:Basis for development of practical business processes(eTOM)Guide for the development if Common Information Models(SID)Means to describe and measure meaningful KPIs(Benchmarking team)
That Provide:Greater AgilityCost Reduction - Profit ImprovementEnd to End Solutions (e.g. Fulfilment Flow-Through,
Assurance)Faster, more Flexible Service Creation (via reusability)Better Performance: People & Systems
Autonomic capability - policy based management
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W hat Should an NGOSS Methodology Include?
Formalized expression of Business Problem/SolutionLinkages from the Business Problem/Solution to thetechnical/realization models (i.e., Architectural Traceability):
Traceability from the business problem/solution through eachlevel of decomposition & refinement (vertical traceability)
Traceability from the process model to the data model to thepolicy model at each level (horizontal traceability)
Documented steps and guidelines for developing an NGOSSSolution using the NGOSS MethodologyCapability of being mapped onto major ArchitecturalFrameworksBe Use Case drivenBe Iterative
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NGOSS SAN Methodology
S COPE : Define Solution Boundary including Solution Mission Goals,and High-Level Use Cases
ANALYZE: Document existing (legacy) and desired environments withdetailed Use Cases , Process Maps , Activities and Policy Lists
N ORMALIZE: Map current view onto common vocabulary to achieve asingle unified model (using SID )
R ATIONALIZE: Examine normalized model for needed changes (Gap Analysis, Replication Analysis, Conflict Analysis). Terminate when nomore changes needed
R ECTIFY: Modify, delete or add functionality ( Contractually S pecified ) toresolve needed changes identified in Step 4. Once complete, cycle toStep 3.
Iterate withSANRR
Iterate withSANRR
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LogicalView
PhysicalView
Service DevelopersView
Service ProvidersView
ImplementationDeployment
B usiness System
Deployment Capabilities,Constraints & Context
Implementation Capabilities,Constraints & Context
B usiness Capabilities,Constraints & Context
System Capabilities,Constraints & Context
Iterate withSANRR
Iterate withSANRR
NGOSS Lifecycle with Iteration UsingNGOSS SANN Methodology
CorporateKnowledge
B ase
NGOSSKnowledge
B ase
Shared
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NGOSS Components
eTOM, SID, TNA
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NGOSS New Generation OSS
STEP 1.
Define theB usinessChallenge
STEP 4 . Execute the
B usinessSolution
STEP 2 . Architect the
B usinessSolution
STEP 3 . Implement
the B usinessSolution
NGOSSNGOSSSX Y Y ortingSX Y Y orting
`
ools`
ools
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NGOSS New Generation OSS
STEP 1. Define theB usinessChallenge
STEP 4 . Execute the
B usinessSolution
STEP 2 . Architect the
B usinessSolution
STEP 3 . Implement the
B usinessSolution
NGOSSNGOSSSa b b ortingSa b b orting
c
oolsc
ools
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Applying the eTOM
enhanced Telecom Operations Map
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Enterprise Management
Strategy, Infrastructure & Product Operations
Fulfillment Assurance B illingProductLifecycleManagement
InfrastructureLifecycleManagement
OperationsSupport &
eadiness
Customer elationship Management
Service Management & Operations
esource Management & Operations
Supplier/Partner elationship Management
Strategy &Commit
Marketing & Offer Management
Service Development & Management
esource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)(Application, Computing and Network)
Customer
Enterprise EffectivenessManagement
Knowledge & esearchManagement
Enterprise iskManagement
Strategic & EnterprisePlanning
Financial & AssetManagement
Stakeholder & Externalelations Management
uman esourcesManagement
eTOM v4.0Enhanced Telecom Operations Map
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W hat is the SID
A Holistic Decompositional Information and Data Model,defined in UML, defining knowledge related to eachNGOSS View
Enables information to be represented in a standardformat using concepts and terminology defined by aparticular set of stakeholders
Emphasizes extensibility through abstractionModels the Lifecycle of objects
Conceptually, a set of related languages describingdifferent aspects of an object
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The Operations Level 2 ProcessesOperations
Fulfillment Assurance B illingOperations Support& eadinessCustomer elationshipManagement
Service Management & Operations
esource Management & Operations
Supplier/Partner elationship Management
ServiceConfiguration
& Activation
ServiceProblem
Management
Service QualityManagement
Service &Specific Instance
Rating
SM&OSupport &Readiness
Supplier/Partner Interface Management
S/P RequisitionManagement
S/P ProblemReporting &
Management
S/PPerformanceManagement
S/P Settlements& Billing
ManagementS/PRM
Support &Readiness
ResourceProvisioning
ResourceTrouble
Management
Retention & Loyalty
Customer Interface Management
Billing &Collections
Management
Customer QoS / SLA
Management
ProblemHandling
Selling
Order Handling
MarketingFulfillmentResponse
CRMSupport &Readiness
Resource Data Collection & Processing
ResourcePerformanceManagementRM&O
Support &
Readiness
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Example Process Flows:DSL Fulfillment
OperationsOSR Fulfillment Assurance Billing
Supplier/Partner Relationship ManagementSupplier/Partner Relationship Management
Resource ManagementResource Management
Service ManagementService Management
Customer Relationship ManagementCustomer Relationship Management
SM&OSupport &Readiness
ServiceProblem
Management
Service QualityManagement
Service &Specific Instance
Rating
ResourceProvisioning
RM&OSupport &Readiness
Resource Data Collection & Processing
S/P PurchaseOrder
Management
S/P
Buying
S/PPerformanceManagementS/PRMSupport &
Readiness Supplier/Partner Interface Management
S/P Settlements& Billing
Management
S/P ProblemReporting &
Management
Customer Interface ManagementCRM
Support &Readiness
CustomerQoS / SLAManagement
OrderHandlingMarketing
FulfillmentResponse
ProblemHandling
Retention & Loyalty
SellingBilling &
CollectionsManagement
ServiceConfiguration& Activation
ResourceTrouble
Management
ResourcePerformanceManagement
ResourceProvisioning
S/P PurchaseOrder
Management
S/P
BuyingSupplier/Partner Interface Management
Customer Interface Management
OrderHandlingMarketing
FulfillmentResponse Retention & Loyalty
Selling
ServiceConfiguration& Activation
Billing &Collections
Management
S/P Settlements& Billing
Management
CustomerQoS / SLAManagement
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Example Interactions Flow: Ordering (Fulfillment)
C u s t o m e r d ela tionship Management
Service Managem ent & Operations
d esource M anagement & Operat ions
Supplier/Partner d ela tionship Management
Customer Interface Management
Selling
Customer Requestreceived
Customer Order confirmed
Order HandlingCustomer Order Initiated
DesignConfirmation byCustomer EngineeringRequested
Design Accepted byCustomer
Completion Advised toCustomer
Retention & Loyalty
PriorityRequested
Priority Advised
Service Configuration & Activation
InternalServiceOrder Initiated
Service Activated
Service Order Status Update
DesignCompleted
DesignRequested
Resource Provisioning & Allocation to Service Instance
InternalWork Order Initiatied
CapacityRequested
Resource ActivationRequestedCapacity
Reserved
InternalResourceProvisioningCompleted
Resource Activated
S/P Buying
Ext ernal Supplier Selection Required
S/P Purchase Order ManagementExt er na l Component Requested
ExternalResource
Activated
Cus tomer requests SPoffering
Billing &CollectionsManagement
Customer
QoS/SLAManagement
Service Detailsf or Billing
Service Detailsfor Assurance
External Order Issued
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Example Process Dynamics Flow: Ordering (Fulfillment)
MarketProduct &Customer
Resource(A pplication,Computingand Network)
Supplier/
Partner
Service
Customer
requests SPoffering
Customer InterfaceManagement Customer Interface
ManagementCustomer InterfaceManagement
Selling
Customer RequestReceived
Customer Order Confirmed
S/P Buying S/P PurchaseOrder Management
ExternalComponentRequested
ResourceProvisioning &
Allocation to ServiceInstance
ResourceProvisioning &
Allocation toService Instance
ResourceProvisioning &
Allocation to ServiceInstance
ServiceConfiguration &
Activation
Resource Allocated
ServiceConfiguration &
Activation
Exte rnal Supplier required
Resource Allocationrequested
ServiceConfiguration &
Activation
InternalWork Order Initiated
ServiceConfiguration &
Activation
Internal ResourceProvisionningCompleted
Resource Activationrequested
Order Handling
Customer Order Initiated
Design Requested
Order Handling
Desi gn Completed
Desi gn Confirmationby Engineeringrequested
Order Handling
InternalService Order Initiated
Design Accepted byCustomer
Retention &Loyalty
PriorityRequested
Priority Advised
External Order Issued
Service Detailsfor Assurance
Service Detailsfor Billing
ServiceConfiguration &
Activation
Resource Activated
S/P PurchaseOrder Management
External Resource Acrivated
Order Handling
Service Activated
Completion advisedto Customer
Order
CompletionNotification
ExternalResource
Activated
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Applying the SID
Shared Information Data
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The SID Framework Aligned with eTOM
Strategy, Infrastructure &Product Operations
Enterprise
Customer Market/Sales Product
Service
Supplier/Partner
Enterprise Common Business Entities
Resource
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The SID B usiness Framework (G B 9 22)
Product
Market / SalesMarket Strategy & Plan
Market Segment
Marketing Campaign
Competitor
Contact/Lead/Prospect
Sales Statistic Sales Channel
Product
Pr oduct Specification Product Of fering
Strategic ProductPortfolio Plan Product Performance
Product Usage Statistic
Customer Customer
Customer Interaction
Customer Order
Customer Statistic
Customer Problem
Customer SLA
ServiceService
Service Specification
Service Applications
Service Configuration
Service Performance
Service Usage
esource
Supplier / Partner Supplier/Partner
S/P Plan
S/P Interaction
S/P Product
S/P Order
S/P SLA
Enterprise Common B usinessParty
Location
Business Interaction
Policy Agreement
Applied Customer BillingRate
Customer Bill
Customer Bill Collection
Customer Bill Inquiry
Service Strategy & Plan
Service Trouble Service Test
Resource
Resource Specification
Resource Topology
Resource Configuration
Resource Performance
Resource Usage
Resource Strategy &Plan
Resource Trouble Resource Test
S/P Problem
S/P Statistic
S/P Bill Inquiry
S/P Payment
S/P Performance S/P Bill
(Under Construction)
Product
Market / SalesMarket Strategy & Plan
Market Segment
Marketing Campaign
Competitor
Contact/Lead/Prospect
Sales Statistic Sales Channel
Product
Pr oduct Specification Product Of fering
Strategic ProductPortfolio Plan Product Performance
Product Usage Statistic
Customer Customer
Customer Interaction
Customer Order
Customer Statistic
Customer Problem
Customer SLA
ServiceService
Service Specification
Service Applications
Service Configuration
Service Performance
Service Usage
esource
Supplier / Partner Supplier/Partner
S/P Plan
S/P Interaction
S/P Product
S/P Order
S/P SLA
Enterprise Common B usinessParty
Location
Business Interaction
Policy Agreement
Applied Customer BillingRate
Customer Bill
Customer Bill Collection
Customer Bill Inquiry
Service Strategy & Plan
Service Trouble Service Test
Resource
Resource Specification
Resource Topology
Resource Configuration
Resource Performance
Resource Usage
Resource Strategy &Plan
Resource Trouble Resource Test
S/P Problem
S/P Statistic
S/P Bill Inquiry
S/P Payment
S/P Performance S/P Bill
(Under Construction)
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NGOSS SID Product-Service- esource
ProductSpecification
0..n 0..10..n
involvedProduct S pecs
0..1
ProductOffering0..n0..1 0..n
involvedProductOfferings
0..1
1
0..n
1
0..n
madeAvailableAs
Product1 0..n1 0..nofferedAs
Resource
ProductItem1 1..n1 1..nhasProduct I tems
1
0..n
1
0..n
resourceRealizedAs
CustomerFacing S ervice
1
0..n
1
0..n
serviceRealizedAs
ResourceFacing S ervice
0..n0..n 0..n0..n
cfRequiresRF S ervices
PhysicalResource
1
1..n
1
1..n
physicalResourcesHostRF S
LogicalResource
1
1..n
1
1..nlogicalResourcesForRF S
0..n0..n 0..n0..n
pResource S upportsLResource
S ervice
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Select SID Domains and Data Model for Implementation
esource
Customer
*
CustomerAccount
CustomerFacingServiceTI e esourceFacingServiceTI
CustomerOrderTI CustomerOrderItemTI
ProductSpecificationTIProductTI ProductOfferingTI
NetworkElementTI
PhysicalPortTI
CardTIEquipment f olderTI
PhysicalLinkTI
TTPointTICTPointTI
1 ,*
*
1
1
*1 ,*
*
1 ,*
1 ,*
1
0,1
*
0,1
*0 ,1
*0 ,1
*
1
1 ,* 1 ,*
0 ,1*
**
Customer 1 ,*
*
*
1
*
* *1
0,1
*
0 ,1
1
** *
* *
* * *
*
Product
Service
LogicalPortTI Connection
2 .. *
1
Trail
1
2 .. *
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Customer and Product domain model
CustomerAccount
+ AttrReq id : CDMidType+ AttrReq name : CDMstring+ Attr accountType : CDMstring+ Attr accountStatus : CDMstring
CustomerOrder
+ Attr assignedPriority : CDMinteger+ Attr assignedResponsibilityDate : CDMdatetime
CustomerOrderTI
BusinessInteraction
+ AttrReq id : CDMidType+ AttrReq interactionDate : CDMdatetime+ Attr description : CDMstring+ AttrReq interactionDateComplete : CDMdatetime+ AttrReq interactionStatus : CDMstring
*
BusinessInteractionItem
+ AttrReq quantity : CDMinteger+ Attr action : CDMstring1..*
*
Request
*
1..*
CustomerOrderItemTI+ AttrReq id : CDMidType+ AttrReq detailInfo : CDMstring
Product
+ AttrReq name : CDMstring+ Attr description : CDMstring+ Attr productStatus : CDMstring+ AttrReq productSerialNumber : CDMinteger
+ Attr validFor : CDMdatetime
ProductOffering
+ AttrReq id : CDMidType+ AttrReq name : CDMstring+ Attr description : CDMstring+ Attr validFor : CDMdatetime+ Attr status : CDMstring
ProductOfferingTI
+ AttrReq type : CDMstring+ Attr parameterValue : CDMstring+ Attr maxQuantity : CDMinteger
ProductTI
*
*
*
1
*
1
0..1
*
ProductSpecification
+ AttrReq name : CDMstring+ AttrReq description : CDMstring+ AttrReq productNumber : CDMstring+ Attr brand : CDMstring- Attr validFor : CDMdatetime- Attr lifecycleStatus : CDMinteger
ProductSpecificationTI
+ AttrReq id : CDMidType+ AttrReq characteristic : CDMstring
*
*
*
0..1
Customer
+ AttrReq id : CDMidType+ Attr customerStatus : CDMstring
+ Attr customerRank : CDMstring
1..*
*
Customer
Customer Account
Specific Customer ADSL order
ADSL
ADSL
LAN
Mailbox
B roadbandConnectivity
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R esource domain model P hysical Resource
Equ i g h i p tH q l r i r
+ s t
ttr u v w x y l v r t t s : lv
Equ i t+ s
t
ttr u v w x v w i v t t t s : lv
.. r
- s t
ttr x is fi r lv y sic ll : lv - s
t
ttr x y t v r r I st ll t t s : i t v v r- s
t
ttr x is t y v rB r : lv - s
t
ttr x sl tL t : stri - s
t
ttr x sl ts u v w ir v : i t v v r+ s
t
ttr x y r w r v
v rsi : stri
j hy k i l l j m rt
+ s t
ttr u v w x rt n v r : i t v v r- s
t
ttr u v w x t v Of rt : i t v v r- s
t
ttr x o v r rt n v : stri
..
M H r w r
- s t
ttr x iti lI f : stri - s
t
ttr x i istr tio
v t t v : i t v v r- s
t
ttr x y sic lt
l r u v rti E lv : lv = tr v - s
t
ttr x y sic lt
l r t t s : i t v v r = - s
t
ttr x c li u v w irv v ts : stri - s
t
ttr x y r w r v r s v : i t v v r
j hy k i l l m t i r
- s t
ttr x y t w lv : lv - s
t
ttr x r v o lv : lv - s
t
ttr x r v l c v lv : lv
j hy k i l l k m urce
- s t
ttr x f ct r v t v : t v ti v - s
t
ttr x t y v rI v tifiv r : stri - s
t
ttr x w v r t t v : stri - s
t
ttr x s v ri ln v r : stri + s
t
ttr x o v rsi n v r : stri
Phy k i calDev i ce
- s t
ttr x c l v I v v v t : lv - s
t
ttr x c l v n v r : i t v v r- s
t
ttr x c fi r ti Or v r : stri - s
t
ttr x v o ic v Gr I : stri - s
t
ttr x is sit v : lv - s
t
ttr x c i w v r : lv = f ls v
Net w m rkElementT I
+ s t
ttr u v w x i : i
v
+ s t
ttr x s ftw r v
v rsi : stri + s
t
ttr u v w x i t
r v ss : stri + s
t
ttr x y st n v : stri + s
t
ttr x ssw r : stri + s
t
ttr x ssw r 2 : stri + s
t
ttr u v w x v : stri + s
t
ttr x v scri ti : stri + s
t
ttr u v w x s v r v : stri
Phy k i calPortT I
+ s t
ttr u v w x i : i
v
+ s t
ttr x v : stri + s
t
ttr x v scri ti : stri + s
t
ttr u v w x i t t s : i t v v r+ s
t
ttr u v w x v r t t s : i t v v r+ s
t
ttr u v w x i v : i t v v r
ardT I
+ s t
ttr u v w x i : i
v
+ s t
ttr x v : stri + s
t
ttr x v scri ti : stri + s
t
ttr u v w x t v : stri
Equ i ment H olderT I
+ s t
ttr u v w x i : i
v
+ s t
ttr u v w x siti : i t v v r+ s
t
ttr x v scri ti : stri
Phy k i calL i nkT I
+ s t
ttr u v w x v scri ti : stri + s
t
ttr u v w x i : i
v
+ s t
ttr u v w x sI : stri
..
H ard w are
- s t
ttr x v t y : stri - s
t
ttr x y v i y t : stri - s
t
ttr x v s r v v tU its : i t v v r- s
t
ttr x w v i y t : stri - s
t
ttr x w v i y tU its : i t v v r- s
t
ttr x wi t y : stri
..
..
Equipment
port
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Applying Use Cases
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Example: Order andling B usiness Use Case
O r r li gUs C sC s t
r
z i { O r|
r
}
s t
i ~ cl
V li|
t O r|
r
}
s t
lyz O r|
rF
sibili t y
r z ssO r
|
r
t r iz
Cr |
it
I sss
O r|
r
r z kO r
|
r
g
J p r|
yC pl t
O r|
r
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O r|
rC z lO r
|
r
i ~ cl
i ~ cl
i ~ cl
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i~ cl
O r|
r r z ssi g
C s t rI t rf z
r -O r|
r r z ssi g
I t r l gi r i g
O C
S l s
S ppli r
rt r
ex t end ex t end
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Describe Use Cases
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Use Case Messaging
OnLineSimulation
Individserver
Billing VoicemailEAI
1. Add new subscriber
2. Perform credit check
3. Result
4. Add subscriber/product(s)
5. Result
6. Add subscriber/service
7b. Reject
7c. Add trans to queue
7d. Subsriber added to queue
8. Resume transaction: Add subscriber/service
9. Result
10. Service added
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Implementation
SystemB usiness
Deployment
NGOSS Lifecycle and Methodologyaddress all stakeholder views
Knowledge B ase
Design Standards & Process
System Architecture
Policy ModelInformation ModelSystem Contract
Operational Environment
Component InstancePolicy InstanceData InstanceContract Instance
Implementation Choices
ComponentsPolicy Spec .Data ModelContract Implementation
Repository of Reusable Best
Practices process,policy, capabilities,
etc.
B usiness Scope, Goals, Missions
B usiness ProcessB usiness PoliciesB usiness View Info Model
B usiness Contract
No big bang project, must use tools to make knowledge visible and manageable through
each solution project iteration