Using innovative technology to deliver sustainable ......CoS© - Delivering better outcomes Delivers...
Transcript of Using innovative technology to deliver sustainable ......CoS© - Delivering better outcomes Delivers...
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Evening Seminar
Using innovative technology to
deliver sustainable outcomes for
people with disabilities and long term
health conditions
Teresa Scott │ CEO/Founder │ Kennedy Scottand
Laura Power │ Senior Consultant │PCG Technology Solutions
11 July, 2017
@academyjustice
Academy forJustice
Commissioning
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Background to the Academy
• The Academy’s mission is to bring people together to share knowledge, skills and practice and to promote excellence in social justice commissioning
• The Academy was created in 2007 and now has over 3600 cross sector members
• Services are designed to support the development of social justice commissioning and include nationwide events, eLearning, commissioning themed learning groups and a website offering commissioning information
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© Kennedy Scott Limited 2016
The Circle of Support
Kennedy Scott’s innovative approach to supporting people
with Health challenges, multiple barriers and LTU into
sustainable employment
Teresa Scott
Founder and CEO, Kennedy Scott
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© Kennedy Scott Limited 2016
Imagine the world of Science without Stephen
Hawking
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© Kennedy Scott Limited 2016
• 27 yrs Employability & Training delivery
• Recognised success with marginalised
customers (NTA Award & Ofsted Excellence
Portal & 1st SES national League Tables)
• Finalist for Disability Provider of the Year
ERSA Awards 2017
• National Prime - Specialist Employability
Support (SES), Help to Work C2C LEP &
DWP ESF, Oxford City Council,
subcontractor for BBO, Work Choice & WP
Kennedy Scott Ltd
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© Kennedy Scott Limited 2016
• Leverage other local funding to provide maximum
benefit to the customer
• Address Primary & Secondary barriers, many
customers suffer secondary depression from ltu
• Simultaneous assistance for multiple barriers –
gain momentum in progressing customers
• One stop shop model with embedded localised
specialist support & integrated with health
services
Integrated Approach - Rationale
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© Kennedy Scott Limited 2016
• Works in tandem with a client’s life
• Offers Multidisciplinary case
conferencing
• Provides a Legacy of support
which sustains customer in work
and beyond
• Better integration with NHS &
Mental Health support
Circle of Support Model CoS©
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© Kennedy Scott Limited 2016
•A comprehensive BioPsychoSocial assessment & diagnostic –
KSIS, a bespoke programme
•A comprehensive & SMART ISP
•Individualised Circle of Support facilitated for each customer
•E’Circle© empowers customer to take ownership of ISP
•Multi-discipliniary case-conferencing
•Regular and frequent reviews and interventions
•Workplacements, tasters and interviews
•Transitions planning meeting
•In-Work support
Getting the ingredients right
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© Kennedy Scott Limited 2016
The bio-psycho social in-depth diagnostic and assessment- commended
by DWP
• Health and condition management
• Employability
• Financial barriers and benefits
• A skills-check Confidence and motivation - as well as interests and hobbies.
• Living Skills & transferable skills
• Addiction
• Criminal Histories
• Care Coordination and relationships with other statutory/non-statutory
agencies.
• Support networks
The innovative initial diagnostic-KSIS
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© Kennedy Scott Limited 2016
• Co designed and co-owned by the participant and the Caseworker
• Fully captures diagnostic results and agreed support interventions
• SMART
• Clear link to employment and career objectives
• Responsibilities assigned to participant, Caseworker and Circle of
Support members & Key stakeholders
• Reviewed regularly as per the customer needs (once -twice monthly full
case conference & regular interventions in between
• Recognises achievement of milestones, additional support interventions
added value distance travelled towards goals
The Individual Support Plan (ISP)
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© Kennedy Scott Limited 2016
Kennedy Scott’s CoS© Delivery Model
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© Kennedy Scott Limited 2016
The development of the Internal Circle of Support includes:
The Individual Circle of Support
Participant
Caseworker
Health & Specialist support
Employer Account Manager
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© Kennedy Scott Limited 2016
Participant
Family Friends
Case worker
Social worker
Probation
Mental Health
Employer
Housing
Specialist
support
Other potential members of the
Customer’s Circle of Support -stakeholders
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© Kennedy Scott Limited 2016
• Consistent, Responsible & Empathetic approach
• Highly trained motivated individuals
• Deliver some customised support interventions
• Catalyst connecting to local services
• No duplication of support, interventions or funding
• Facilitates & chairs case conferences
• Advises Customer on CoS© and local support available
• Trains and support customer to access E’Circle©
The Caseworker’s vital role as a catalyst
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© Kennedy Scott Limited 2016
• Full menu of Employability and on-going access to IT support
• E’Circle © offers a one-stop electronic shop
• Enterprise and self employment
• Work experience and work trials
• Skills support & progression
• Condition management
• Community support
• Mental Health Support
• Support for Addiction
• Offender support and management
• Housing
Sample Support interventions
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© Kennedy Scott Limited 2016
Tackling specific barriers
• Autism Spectrum
• Mental Health Conditions
• Learning Disabilities & Physical Disability
• Limited/no work history (relevant in the vast majority of
cases)
• Ex-Offenders
• Low confidence/Motivation
• Low skills
• Debt/other living circumstances
• Housing
• Substance dependencies
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© Kennedy Scott Limited 2016
For the participant:
• Reduces social isolation
• Increases social connectivity
• Increases confidence and motivation
• Increases personal responsibility
• Increases emotional well being, health and happiness
• Increases income & reduces family poverty
• Supports career progression
• Increases skills and experience
The Circle of Support remains & sustains beyond the
programme – it is owned by the participant
CoS © - Delivering better outcomes
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© Kennedy Scott Limited 2016
CoS© - Delivering better outcomes
For commissioners:
• Increases social cohesion & community engagement
• Reduces duplication of services
• Brings all services together under one portal in a cost
effective way
• Evidences effective localisation for bid assessment
• Decreases levels of emergency engagement of health
services
• Closes the loop and stops the revolving door
• Leverages other local funding to offer better Value for
Money
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© Kennedy Scott Limited 2016
CoS© - Delivering better outcomes
Delivers higher sustained employment rates for all
customer groups than other publically funded
programmes
• 65% job entry to 13wks
• 55% 13wks to 26wks
• 57% Self Employment entry rate
• 100% of job entries have used e-platform.
• 60% to get in to work and
• 40% saved for in-work support
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© Kennedy Scott Limited 2016
• Innovative and highly effective Diagnostic and Case management
software KSIS – commended by DWP which informed W&H
• Online National Directory
• E-Circle – an online platform & virtual marketplace developed and tested
for South Region - now for other regions
• Digital Circle of Support
• Having a virtual learning environment that is sector based - E-
Assessor and Moodle
• Connecting to Refernet: digital local referral network platform
• Linking to Universal Jobmatch or MyWorkSearch to provide access to
vacancies
• Progression in work focus – access to apprenticeships, information
models regarding negotiating new role/salary/hours
Circle of Support – Further innovations
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About Public Consulting Group
• Public Consulting Group founded in 1986, with HQ in Boston
• Public sector focus
• Turnover: ~$350m per year
• Operations in USA, Canada, Poland, Australia and UK
• Self-directed support proposition in USA with approx. £2 billion spend under management
• PCG UK includes the former System Associates and Shop4Support
• UK Offices: Maidenhead and Wigan
• Staff: 45 in UK, 1500+ employees in US and 150 Poland
3www.publicconsultinggroup.co.uk| Help to Work
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Our services
22
IAG DirectorySelf-service
Assessment
Support
Planning
Micro
Commission
/ Get Quotes
Personal
Budget
Management(Software and
Service)
Virtual
WalletseMarket(Local and
National)
www.publicconsultinggroup.co.uk|
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Virtual Wallet Platform
23
Choose,
book &
buy
Payments
& admin
• View free and paid for
services
• Purchase / amend / stop
services
• Who: Individual or a
Third Party
• Hold physical £PBs in
client bank account
• Process of payments for
actual services delivered
by providers
• Who: PCG
The Virtual Wallet Solution
A simpler solution to enable effective payment and management of personalised budgets, with three core components:
www.publicconsultinggroup.co.uk| Help to Work
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Demo of Help to Work
www.publicconsultinggroup.co.uk| Help to Work 24
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Mixture of free and paid for services
25www.publicconsultinggroup.co.uk| Help to Work
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Search bar and categories
26www.publicconsultinggroup.co.uk| Help to Work
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Budget overview
27www.publicconsultinggroup.co.uk| Help to Work
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Free services
28www.publicconsultinggroup.co.uk| Help to Work
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Order process
29www.publicconsultinggroup.co.uk| Help to Work
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Virtual Wallet Credentials 30
PCG has been operating eMarketplaces in the UK since 2008 and developed the Virtual Wallet in 2016. Our parent company manages funds of over $2billion in similar models in the USA.
Forward Carers – Time for Me
• Partnership in Birmingham
• Replaced vouchers of £150 per carer
• 672 carers, 10 providers with ‘stores’, 50
services to ‘purchase’, 868 orders placed
Buckinghamshire County Council
• New default model for all direct payments
• Initial migration of 900 third-party managed
accounts
• Rollout to 600 individuals with direct
payment accounts / p-cards
Barking and Dagenham – Short Breaks
• Replaced cash grant of £200 per child
• Seamless online automated application
through to Virtual Wallet spending
• Top-ups and vouchers
• www.shortbreaks4me.co.uk
Kennedy Scott - DWP
• Personal Budget of £100 per work-seeker
• Launched January 2017
• First example of its kind seen by DWP
• www.helptowork.co.uk
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www.publicconsultinggroup.co.uk
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© Kennedy Scott Limited 2016
Looking ahead
Round table discussion regarding:
• Innovation, integration and localisation led and
evidenced by Kennedy Scott CoS Directory, ECircle and
Evidence based Case Studies
• Added value of CoS & e’Circle to commissioning,
delivery and beyond
• Q&A
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© Kennedy Scott Limited 2016
The Circle of Support
Teresa Scott
Head Office 01923 712817
Founder and CEO, Kennedy Scott
Email: [email protected]
www.Kennedyscott.co.uk
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Any Questions ?
@academyjustice
Academy forJustice
Commissioning