UserVoice Summit Keynote
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Transcript of UserVoice Summit Keynote
![Page 1: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/1.jpg)
Hi
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182A YEAR AGO
people saw a UserVoice widget every second
![Page 6: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/6.jpg)
people saw a UserVoice widget every second which is ...
people every month across 170 different countries and 43 languages (translated courtesy of UserVoice users)
182450MM
A YEAR AGO
![Page 7: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/7.jpg)
363943MM
110%
NOW
people saw a UserVoice widget every second which is ...
people every month across 170 different countries and 43 languages (translated courtesy of UserVoice users)
![Page 8: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/8.jpg)
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A YEAR AGO
1MM tickets have be handled by UserVoice Helpdesk
![Page 13: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/13.jpg)
NOW
5MM tickets have be handled by UserVoice Helpdesk
890K per month
![Page 14: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/14.jpg)
NOW
5MM tickets have be handled by UserVoice Helpdesk
people have logged into their UserVoice admin console the last 30 days.
890K per month
35,000127%
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A YEAR AGO
17% of accounts saved money when we launched a free version of helpdesk.
in savings for those accounts.$25K
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THIS YEAR
87% of accounts saved money or gained new functionality for free.
in savings for those accounts.$258K
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200 people came out to learn how to keep their customers (happy).
said they would attend again.97%
![Page 25: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/25.jpg)
Customer retention is the new acquisitionIt’s getting more expensive to acquire customers as marketing channels become saturated. Subscription businesses live and die by retention. The best way to retain customers is through great service but more importantly by building the product they want.
![Page 26: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/26.jpg)
Customer retention is the new acquisitionIt’s getting more expensive to acquire customers as marketing channels become saturated. Subscription businesses live and die by retention. The best way to retain customers is through great service but more importantly by building the product they want.
Social media is the catalyst of, but not the medium of, the futureTwitter is the small claims court of bad support. It’s forcing companies to re-examine the cost of providing poor service through the traditional channels that users prefer.
![Page 27: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/27.jpg)
Customer retention is the new acquisitionIt’s getting more expensive to acquire customers as marketing channels become saturated. Subscription businesses live and die by retention. The best way to retain customers is through great service but more importantly by building the product they want.
Social media is the catalyst of, but not the medium of, the futureTwitter is the small claims court of bad support. It’s forcing companies to re-examine the cost of providing poor service through the traditional channels that users prefer.
Excellent customer service, like performance, is a killer feature.The way to achieve excellent service is by building it into your product.
![Page 28: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/28.jpg)
"People were not yet used to social networking ... In retrospect, things like Twitter and Facebook had to get big to establish user comfort and brand comfort. We’ve always thought the next logical step after that was more direct ownership. I think the timing makes more sense for that now."
Marc AndresseenFast Company, March 2013
![Page 29: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/29.jpg)
The customer portal is dead. Be where your users are.And it isn’t Facebook: it’s inside your app. Make getting support or giving feedback a great in-app experience.
![Page 30: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/30.jpg)
The customer portal is dead. Be where your users are.And it isn’t Facebook: it’s inside your app. Make getting support or giving feedback a great in-app experience.
Be proactively soliciting for inputCreate ways for users to engage outside of when they have a problem. Get out from behind your help desk.
![Page 31: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/31.jpg)
The customer portal is dead. Be where your users are.And it isn’t Facebook: it’s inside your app. Make getting support or giving feedback a great in-app experience.
Be proactively soliciting for inputCreate ways for users to engage outside of when they have a problem. Get out from behind your help desk.
Drive engagement around meaningful, win-win content.That which is actionable to the company and important to users. Move beyond the shallow pond of “likes” and “follows”. No flying banner 10 minute surveys either.
![Page 32: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/32.jpg)
The customer portal is dead. Be where your users are.And it isn’t Facebook: it’s inside your app. Make getting support or giving feedback a great in-app experience.
Be proactively soliciting for inputCreate ways for users to engage outside of when they have a problem. Get out from behind your help desk.
Drive engagement around meaningful, win-win content.That which is actionable to the company and important to users. Move beyond the shallow pond of “likes” and “follows”. No flying banner 10 minute surveys either.
Meaningful content needs meaningful analyticsWe can do better than social media vanity metrics.
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NEW
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NEW
Instant Answers
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40% of contact requests can be Instantly Answered
improvement in Instant Answers rate with this simplified linear contact experience.
18%
![Page 38: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/38.jpg)
Help & Feedback
Type an idea or question...
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
Continue
Help & Feedback
I’m having trouble figuring out how to
customize the colors of my bar charts|
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
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It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
YesNo
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Help & Feedback
Type an idea or question...
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
ContinueNone of these help!
Help & Feedback
I’m having trouble figuring out how to
customize the colors of my bar charts|
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
Do you still want togive feedback?
Awesome!!!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
YesNo
Does this answer your question?
More details
Post idea
Your idea has been posted onour feedback forums.
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It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
I want this
NEW
![Page 40: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/40.jpg)
Help & Feedback
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
ContinueNone of these help!
Help & Feedback
I’m having trouble figuring out how to
customize the colors of my bar charts|
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
Do you still want togive feedback?
Awesome!!!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
YesNo
Does this answer your question?
More details
Post idea
Your idea has been posted onour feedback forums.
Thank you!!
Next
Post your idea
Next
More details
Send message
We’ll be getting back toyou shortly!
Message sent.
Next
Send us a message
Next
Edit your idea and post it on our public forums
Edit and send us a private message
What now?
Go back
Do you want updates about this idea?
Great stu!!!!
Enter your email address Subscribe
NoYes
Do you still want togive feedback?
Awesome!!!
I want this
Great stuff!
We’ll update you as thisidea progresses.
Great stu!!
Enter your email address Subscribe
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
I want this
NEW
![Page 41: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/41.jpg)
Help & Feedback
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
ContinueNone of these help!
Help & Feedback
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
Do you still want togive feedback?
Awesome!!!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
YesNo
Does this answer your question?
More details
Post idea
Your idea has been posted onour feedback forums.
Thank you!!
Next
Post your idea
Next
More details
Send message
We’ll be getting back toyou shortly!
Message sent.
Next
Send us a message
Next
Edit your idea and post it on our public forums
Edit and send us a private message
What now?
Go back
Do you want updates about this idea?
Great stu!!!!
Enter your email address Subscribe
NoYes
Do you still want togive feedback?
Awesome!!!
I want this
Great stuff!
We’ll update you as thisidea progresses.
Great stu!!
Enter your email address Subscribe
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
I want this
NEW
![Page 42: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/42.jpg)
Help & Feedback
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
ContinueNone of these help!
Help & Feedback
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
Do you still want togive feedback?
Awesome!!!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
YesNo
Does this answer your question?
More details
Post idea
Your idea has been posted onour feedback forums.
Thank you!!
Next
Post your idea
Next
More details
Send message
We’ll be getting back toyou shortly!
Message sent.
Next
Send us a message
Next
Edit your idea and post it on our public forums
Edit and send us a private message
What now?
Go back
Do you want updates about this idea?
Great stu!!!!
Enter your email address Subscribe
NoYes
Do you still want togive feedback?
Awesome!!!
I want this
We’ll update you as thisidea progresses.
Great stuff!
We’ll update you as thisidea progresses.
Great stu!!
Enter your email address Subscribe
Nevermind
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
I want this
NEW
![Page 43: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/43.jpg)
Help & Feedback
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
Continue
Help & Feedback
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
Do you still want togive feedback?
Awesome!!!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
YesNo
Does this answer your question?
More details
Post idea
Your idea has been posted onour feedback forums.
Thank you!!
Next
Post your idea
Next
More details
Send message
We’ll be getting back toyou shortly!
Message sent.
Next
Send us a message
Next
Edit your idea and post it on our public forums
Edit and send us a private message
What now?
Go back
Do you want updates about this idea?
Great stu!!!!
Enter your email address Subscribe
NoYes
Do you still want togive feedback?
Awesome!!!
I want this
We’ll update you as thisidea progresses.
Great stuff!
We’ll update you as thisidea progresses.
Great stu!!
Enter your email address Subscribe
Nevermind
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
I want this
NEW
![Page 44: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/44.jpg)
Help & Feedback
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
Continue
Help & Feedback
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
Do you still want togive feedback?
Awesome!!!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
YesNo
Does this answer your question?
More details
Post idea
Your idea has been posted onour feedback forums.
Thank you!!
Next
Post your idea
This will be posted publicly on our forums do you want to edit this?
It would be great if there were a couple of
di!erent themes for bar charts that we
could customize for|
Next
More details
Send message
We’ll be getting back toyou shortly!
Message sent.
Next
Send us a message
I’m having trouble figuring out how to
Next
Edit your idea and post it on our public forums
Edit and send us a private message
What now?
Go back
Do you want updates about this idea?
Great stu!!!!
Enter your email address Subscribe
NoYes
Do you still want togive feedback?
Awesome!!!
I want this
Great stuff!
We’ll update you as thisidea progresses.
Great stu!!
Enter your email address Subscribe
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
I want this
NEW
![Page 45: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/45.jpg)
Help & Feedback
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
Continue
Help & Feedback
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
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feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
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I want this
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![Page 46: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/46.jpg)
Help & Feedback
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
Continue
Help & Feedback
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
Do you still want togive feedback?
Awesome!!!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
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di!erent themes for bar charts that we
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It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
I want this
NEW
![Page 47: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/47.jpg)
Help & Feedback
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
Continue
Help & Feedback
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
Do you still want togive feedback?
Awesome!!!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
YesNo
Does this answer your question?
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Your idea has been posted onour feedback forums.
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It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
I want this
NEW
![Page 48: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/48.jpg)
Help & Feedback
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
Continue
Help & Feedback
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
Do you still want togive feedback?
Awesome!!!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
YesNo
Does this answer your question?
More details
Post idea
Your idea has been posted onour feedback forums.
Thank you!!
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customize the colors of my bar charts|
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Do you still want togive feedback?
Awesome!!!
I want this
Great stuff!
We’ll update you as thisidea progresses.
Great stu!!
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It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
I want this
NEW
![Page 49: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/49.jpg)
Help & Feedback
Next
Overview of bar chart settings
How we generate our bar charts
Allow us to make bigger pie charts
3 related articles & ideas!
Continue
Help & Feedback
3 related articles & ideas! Next
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
NoYes
We collect data from all of your customer
interactions to generate the finest bar
charts in the industry. Our bars are pro-
cessed and crafted by the best and most
esteemed pixelworkers in America and
Europe.
How we generate our bar charts
Do you still want togive feedback?
Awesome!!!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
YesNo
Does this answer your question?
More details
Post idea
Your idea has been posted onour feedback forums.
Thank you!!
Next
Post your idea
Next
More details
Send message
How are you feeling right now?
What is your favorite cartoon character?
We’ll be getting back toyou shortly!
Message sent.
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Send us a message
Next
Edit your idea and post it on our public forums
Edit and send us a private message
What now?
Go back
Do you want updates about this idea?
Great stu!!!!
Enter your email address Subscribe
NoYes
Do you still want togive feedback?
Awesome!!!
I want this
Great stuff!
We’ll update you as thisidea progresses.
Great stu!!
Enter your email address Subscribe
It would be great if there were more
options for displaying our charts. We would
really appreciate a 3D option where we
can adjust the perspective and find the
perfect angle for our presentations.
Our boss is currently unhappy with the
progress we have made thus far and we
feel theat he would like us better if we
were able to make bigger pie charts. Thnx!
Allow us to make bigger piecharts
YesNo
Does this answer your question?
I want this
NEW
![Page 50: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/50.jpg)
NEW
Instant Answers
![Page 51: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/51.jpg)
NEW
Instant Answers
Our redesigned Instant Answers experience, based on insight gleaned from UserVoice for iOS, is a simpler and more effective customer contact experience that results in increased self-service.
![Page 52: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/52.jpg)
NEW
Satisfaction Scores
![Page 53: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/53.jpg)
NEW
How likely would you be torecommend our company to afriend or colleague?
Not likely
0 1 2 3 4 5 6 7 8 9 10
Very likely
Submit
We take your feedback to
Thank you!!
Next
NEW
![Page 54: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/54.jpg)
NEW
How likely would you be torecommend our company to afriend or colleague?
0 1 2 3 4 5 6 7 8 9 10
Very likely
Submit
We take your feedback to
Thank you!!
Next
NEW
![Page 55: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/55.jpg)
NEW
![Page 56: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/56.jpg)
NEW
Satisfaction Scores
![Page 57: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/57.jpg)
NEW
Satisfaction Scores
Integrated satisfaction ratings give support teams a way to quantify the ROI of providing great support and product managers a way to track the effect of product improvements.
![Page 58: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/58.jpg)
NEW
SmartVote
![Page 59: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/59.jpg)
![Page 60: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/60.jpg)
What should we build next?
Which is better?
Allow embedding of contact form on a web page
Get help or give feedback
Change the order of Articles in Knowledge Base
Help us decidePick Pick + I want this
Change the order of articles inKnowledge Base
It’d be great if I could rearrange the order of
articles in the knowledge base including by
date and alphabetical order.
12 people want this.
Back
1
3Get ready for the next set!
Change the order of Articles in Knowledge Base
Your pick
NEW
![Page 61: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/61.jpg)
What should we build next?
Which is better?
Allow embedding of contact form on a web page
Get help or give feedback
Change the order of Articles in Knowledge Base
Help us decidePick Pick + I want this
Change the order of articles inKnowledge Base
It’d be great if I could rearrange the order of
articles in the knowledge base including by
date and alphabetical order.
12 people want this.
Back
1
3Get ready for the next set!
Change the order of Articles in Knowledge Base
Your pick
NEW
![Page 62: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/62.jpg)
What should we build next?
Which is better?
Allow embedding of contact form on a web page
Get help or give feedback
Change the order of Articles in Knowledge Base
Help us decidePick Pick + I want this
Change the order of articles inKnowledge Base
It’d be great if I could rearrange the order of
articles in the knowledge base including by
date and alphabetical order.
12 people want this.
Back
1
3Get ready for the next set!
Change the order of Articles in Knowledge Base
Allow embedding of contact form on a web page
Wins 33% of the time
Your pick
Wins 64% of the time
NEW
![Page 63: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/63.jpg)
What should we build next?
Which is better?
Allow embedding of contact form on a web page
Get help or give feedback
Change the order of Articles in Knowledge Base
Help us decidePick Pick + I want this
Change the order of articles inKnowledge Base
It’d be great if I could rearrange the order of
articles in the knowledge base including by
date and alphabetical order.
12 people want this.
Back
1
3Get ready for the next set!
Change the order of Articles in Knowledge Base
Allow embedding of contact form on a web page
Wins 33% of the time
Your pick
Wins 64% of the time
NEW
![Page 64: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/64.jpg)
What should we build next?
Which is better?
Allow embedding of contact form on a web page
Get help or give feedback
Change the order of Articles in Knowledge Base
Help us decidePick Pick + I want this
Change the order of articles inKnowledge Base
It’d be great if I could rearrange the order of
articles in the knowledge base including by
date and alphabetical order.
12 people want this.
Back
1
3Get ready for the next set!
Change the order of Articles in Knowledge Base
Your pick
NEW
![Page 65: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/65.jpg)
What should we build next?
Which is better?
Allow embedding of contact form on a web page
Get help or give feedback
Change the order of Articles in Knowledge Base
Help us decidePick Pick + I want this
Change the order of articles inKnowledge Base
It’d be great if I could rearrange the order of
articles in the knowledge base including by
date and alphabetical order.
12 people want this.
Back
1
3Get ready for the next set!
Change the order of Articles in Knowledge Base
Your pick
NEW
more users engaged through our new tech than our traditional forums (up to 25% of active users)
34X
![Page 66: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/66.jpg)
What should we build next?
Which is better?
Allow embedding of contact form on a web page
Get help or give feedback
Change the order of Articles in Knowledge Base
Help us decidePick Pick + I want this
Change the order of articles inKnowledge Base
It’d be great if I could rearrange the order of
articles in the knowledge base including by
date and alphabetical order.
12 people want this.
Back
1
3Get ready for the next set!
Change the order of Articles in Knowledge Base
Your pick
NEW
more users engaged through our new tech than our traditional forums (up to 25% of active users)
more feedback per user (amazing given that we're reaching so many more casual users)
34X
2X
![Page 67: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/67.jpg)
NEW
![Page 68: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/68.jpg)
NEW
SmartVote
![Page 69: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/69.jpg)
NEW
SmartVote
SmartVote is the new way all UserVoice feedback will be evaluated. It provides the statistically significant signal that product managers need to make informed product decisions.
![Page 70: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/70.jpg)
NEW
![Page 71: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/71.jpg)
NEW
Touchpoint ToolkitEmbedded directly into your appDoesn’t require any additional screen real estate. Overlays on top of your existing UI.
Persistent Instant Answers experienceCan connected to your own custom “help” or “feedback” links on the page. Drives self-service.
Proactive prompts increase engagement ratesAsking users to provide satisfaction scores or give feedback via SmartVote. Easily dismissed.
Robust user analytics system includedGives you a complete view of your user base from 10K feet down to individual users.
![Page 72: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/72.jpg)
NEW
Touchpoint ToolkitEmbedded directly into your appDoesn’t require any additional screen real estate. Overlays on top of your existing UI.
Persistent Instant Answers experienceCan connected to your own custom “help” or “feedback” links on the page. Drives self-service.
Proactive prompts increase engagement ratesAsking users to provide satisfaction scores or give feedback via SmartVote. Easily dismissed.
Robust user analytics system includedGives you a complete view of your user base from 10K feet down to individual users.
![Page 73: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/73.jpg)
NEW
Touchpoint ToolkitEmbedded directly into your appDoesn’t require any additional screen real estate. Overlays on top of your existing UI.
Persistent Instant Answers experienceCan connected to your own custom “help” or “feedback” links on the page. Drives self-service.
Proactive prompts increase engagement ratesAsking users to provide satisfaction scores or give feedback via SmartVote. Easily dismissed.
Robust user analytics system includedGives you a complete view of your user base from 10K feet down to individual users.
![Page 74: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/74.jpg)
NEW
Touchpoint ToolkitEmbedded directly into your appDoesn’t require any additional screen real estate. Overlays on top of your existing UI.
Persistent Instant Answers experienceCan connected to your own custom “help” or “feedback” links on the page. Drives self-service.
Proactive prompts increase engagement ratesAsking users to provide satisfaction scores or give feedback via SmartVote. Easily dismissed.
Robust user analytics system includedGives you a complete view of your user base from 10K feet down to individual users.
![Page 75: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/75.jpg)
NEW
Touchpoint SDK
UserVoice.push(['identifyUser', {"email":"[email protected]", "name": "MiltonWaddams", "id":"10000"}]);
UserVoice.push(['setUserTraits', {"plan":"gold", "ltv":3000, "rate": 19.00, "type": "student", "user_since": "2012-‐02-‐22", "}]);
The Touchpoint Toolkit includes a simple Javascript SDK for passing user information which allows you to segment and drill down on specific user traits in analytics.
![Page 76: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/76.jpg)
NEW
Touchpoint SDKThe Touchpoint Toolkit includes a simple Javascript SDK for passing user information which allows you to segment and drill down on specific user traits in analytics.
![Page 77: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/77.jpg)
NEW
Touchpoint SDK
“What’s the top feedback from my paid users”
“What ideas are most poplar with our least satisfied users”
“What % of my users are engaged through product feedback or support”
“Are my free users creating the majority of our support tickets?”
“Are people more or less satisfied with our product after they receive support?”
The Touchpoint Toolkit includes a simple Javascript SDK for passing user information which allows you to segment and drill down on specific user traits in analytics.
This unique analytics framework will allow UserVoice to answer questions like:
![Page 78: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/78.jpg)
NEW
Not only is this the biggest change to the UserVoice experience that impacts 943MM people per month but it also is designed to work seamlessly on mobile.
Touchpoint Toolkit Designed for Mobile
![Page 79: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/79.jpg)
NEW
Not only is this the biggest change to the UserVoice experience that impacts 943MM people per month but it also is designed to work seamlessly on mobile.
Touchpoint Toolkit Designed for Mobile
http://uservoice.com/touchpoint-toolkit
Now, it’s your turn
![Page 80: UserVoice Summit Keynote](https://reader034.fdocuments.in/reader034/viewer/2022051412/54b5b8b74a7959df498b4598/html5/thumbnails/80.jpg)
We believe that service, like performance, is a killer feature and the best way to deliver it is by weaving into the products themselves.
We believe that better products come from listening and understanding feedback and driving that back into the product.
We want to be the connective tissue between the next generation of technology products and their (massive amount of) users.
We want to help companies make better products with their users.
Our Mission