User Experience Working Group
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Transcript of User Experience Working Group
User Experience Working Group
Michael Frantzis – Goldsmiths
About me
▪ Researcher with experience of prototype design and user testing
▪ Deputy Director of Computing Programmes
What is User Experience?
source: http://uxchecklist.github.io/
Some principles (from the government)▪ Start with needs* (*user needs not
government needs)▪ Design with data▪ Iterate. Then iterate again▪ Make things open: it makes things better▪ Understand context▪ Build digital services, not websites
source: Government Digital Design Service, Design Principles - https://www.gov.uk/design-principles
Our users
plus54,000 students132 institutions
worldwide
Our technological context
1. Centrally driven initiatives2. Student Experience
3. Modern Technology
2016 2017 - 20192015
4. Business Intelligence 5. Stakeholder Engagement 6. Learning Provision 7. Service Management
HESA Returns Track C ~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
SOAS Students ~~~~~~~~~~~~~~~~SAS Internal Students Shared Services ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Engagement ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Portal Migration ~~~~~Online Multiple Marker Entry
Legacy Systems
Diploma Production
Examiners Database
Self Service Course Transfer
24x7 Support
Comms Tools (Alerts)~~~~Transcripts
One Stop Application &
Registration
Registration Overhaul ~~
User Access /
Identity Management
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Resea
rch Pr
ojects
Report Deliv
ery
Predicti
ve Analy
tics
New da
ta mart
s and
Repo
rt Dev
elopm
ent
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Query
Reso
lution
Stats
Colla
bora
tion ~
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Reso
urce B
reakd
own
Gove
rnanc
e
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~~~~~IT
Provis
ion Re
view
Instr
uctio
nal D
esig
n
Multi
-cha
nnel
pub
lishi
ng
Empl
oyab
ility
Ser v
ice
L ev e
l St a
tem
ent s
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Chan
ge M
anag
emen
t Co
mm
s Stra
tegy
TOM
Des
ign
and
Impl
emen
tatio
n ~~
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Cont
inuo
us S
ervi
ce Im
prov
emen
t ~~~
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2014
Funded from operational budget
ApprovedResource
BusinessCaseRequired
Enha
ncing
Enga
gem
ent
Pers
onali
satio
n Business Continuity Planning & Disaster Recovery
IT Vision• Aligned to business• Optimised IT services• Student focused• Benefits realised
Differential Pricing
source: ULIP IT Strategy 2014
UX Group
UX research & design
principles
ULIPIT strategy
Our group
Our activities
Communicate & DisseminateExperimentResearch
What do our users want?What is the market doing?What do our users think?
Here is what we have learnt.Tell us about what you’ve learnt
Let’s try and build a prototype or experiment
Some examples
Communicate & DisseminateExperimentResearch
Should we communicate using Facebook?
Our activities
Communicate & DisseminateExperimentResearch
This is what we learnt about single-source publishing.
Our activities
Communicate & DisseminateExperimentResearch
Need SITS data in interesting ways – let’s build a prototype web application to try doing that
Current membership
▪ Broad representation across lead colleges and ULIP▪ Broad representation across roles e.g. administration,
academic, management▪ Broad areas of expertise in management, analysis,
research and technology enhanced learning▪ Flexible membership to meet specific goals
What can you expect from us?
▪ An opportunity to pool our insights to collectively improve our offering i.e. your insights as users and gained from interacting with students help set requirements
▪ An opportunity for all lead colleges to call upon pooled resource
▪ A forum for knowledge share between with lead colleges, users and institutions.
▪ A forum for you to bring your questions and ideas▪ A repository of research outputs to help you improve
your own academic and Technology Enhanced Learning