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Transcript of Usability of Web Content Management Systems Mrudula Talloju Masters Defense Major Professor: Dr....
Usability of Web Content Management Systems
Mrudula TallojuMasters Defense
Major Professor: Dr. William Hankley
Overview Introduction Objectives Web Content Management Systems Jahia Usability Usability Testing Limitations of Testing The Actual Test Results and Conclusion
Introduction Web CMS Usability
Usability Definition How is it measured?
Usability Testing is done to determine whether or not a web application developed in Jahia is more usable than a similar application developed using traditional web designing tools.
Objectives Study Usability Testing Design an effective test to check the
usability of a website developed using Jahia.
Conduct the test with right selection of participants.
Determine whether or not applications developed in Jahia are more usable.
Web CMS
How web CMS works?
Web CMS
Different web CMS Drupal Jahia Alfresco and many more.
Web CMS ease the task of developing and maintaining websites.
Jahia – Technologies and Features
Enterprise Content Management Server Complete web based interface Multilanguage support WYSIWYG editing Staging Dynamic URL checking Time based publishing Versioning
Jahia – Technologies and Features
Document Management Server Index and search for files Drag and drop the files
Search and Indexation Server Automatic indexation of all content Saved searches
Portal Server Collaborative Suite Cache Proxy Server
Jahia Architecture
Usability
Usability Attributes Learn ability Efficiency Memorability Errors Satisfaction
Usability Testing Usability testing is a means of
measuring the quality of users’ experience when interacting with a website or any user-operated device.
Types of Usability Tests Exploratory Test Assessment Test Validation Test Comparison Test
Usability test types
Limitations of Testing
Testing does not guarantee or prove that a product is usable. Testing is always an artificial situation Participants are rarely fully
representative of the target population
The Actual Test
University of Lausanne website developed in Jahia
Colorado State University website
Test Plan Develop usability test questionnaire for
both websites Conduct test with right selection of
users Compare results
Number of difficult tasks Time taken to finish the tasks Users’ responses Satisfaction level of users
Test Documents
User Details Document
Test Documents Usability Test (Task Based) Document
Test Documents Exit Test
Selection of Participants
End users will be Students Parents General Visitors
“The best results come from testing no more than 5 users and running as many small tests as you can afford.” – Jakob Nielsen.
Five Users User 1: College Student User 2: Graduate Student User 3: Parent with browsing experience User 4: Parent with very little browsing
experience User 5: General visitor with good
browsing experience
Tasks Given Task 1: Go to Economics Department
website. Task 2: Course information Task 3: Admission requirements Task 4: Scholarship information Task 5: Student Activities in the
university Task 6: Housing options
Difficulty Level of Tasks Difficulty 0: User follows correct path
and finishes task Difficulty 1: User follows a different path
and finishes task with little effort Difficulty 2: User finishes task with
difficulty and feels frustrated Difficulty 3: User does not finish the
task or an error occurs.
Results
University of Lausanne (Jahia)
Task 1 Task 2 Task 3 Task 4 Task 5 Task 6
User 1
0 1 0 2 2 0
User 2
0 0 0 0 1 0
User 3
0 1 0 1 2 0
User 4
0 1 1 1 2 0
User 5
0 1 0 0 2 0
Problems Faced by Users
Spelling and grammatical errors in content
Content of few pages not available in English
Same template for university and department websites
Results
Colorado State University
Task 1 Task 2 Task 3 Task 4 Task 5 Task 6
User 1
0 3 1 0 0 0
User 2
0 3 0 0 0 0
User 3
0 2 2 0 1 0
User 4
0 2 2 0 1 0
User 5
0 1 1 0 0 0
Problems Faced by Users
Few clicks resulted in errors. List of courses is unorganized. Links to navigate back and forth
the pages are missing in some pages.
Users Response
Univ. of Lausanne Colorado St. Univ.
Look and feel Good Good
Organized content Yes No
Navigation Easy Easy
Finished all tasks successfully
Yes No
Errors No Yes
Language Not clear Good
Conclusion
Users are more satisfied with Jahia website when compared to other website.
Rectifying the grammatical errors and using different templates (or colors) increases usability. No task will be of difficulty level 2.
Acknowledgements
Dr. William Hankley Dr. Mitchell Neilsen Dr. Torben Amtoft
Questions