US based Entertainment group saves recurring IT costs with Technology Infrastructure Support
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Transcript of US based Entertainment group saves recurring IT costs with Technology Infrastructure Support
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off-shoreon-site
90% off-shore/ 10% on-site delivery model
Consolidated storage at enterprise level across all process/ technical tracks
Automated & integrated service management tools
A single view of IT operations through an
Integrated Command Center
Centralized operations management &
enhanced reporting framework
Consolidated storage at
enterprise level
Multi-million dollar savings with Integrated Command
Center
Transparent business view enabling increased time
efficiencies
Reduction in support costs by 30%
Higher customer satisfaction (C-SAT)
scores
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A single view of IT operations through an
Integrated Command Center
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required the following:
Network & Windows server
Storage back-up Service Desk
IT service management
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HOW DID A GAMING COMPANY SAVE MILLIONS THROUGH TECHNOLOGY INFRASTRUCTURE SUPPORT?
