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U P M GU N I V E R S I T Y P R I N T M A N A G E R S G R O U P

U P M G N E W S L E T T E R E D I T I O N 3 • J U LY 2 0 1 1

T H E U P M G C O N F E R E N C E A T R E D W O R T H H A L L – C O U N T Y D U R H A M – 5 t h – 8 t h J u n e 2 0 1 1 0 1 1

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Rising to the Challenge

2011 ConfeRenCe

P R o g R a m m e

5 J u n e - 8 J u n e 2 0 1 1

R e d w o rt h H a l l

C o u n t y D u r h a m

U P M GU N I V E R S I T Y P R I N T M A N A G E R S G R O U P

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IN THIS ISSUE:

P4 Message from the Chair

P5 Who’s Who on the Executive

P6 News on Conference 2012

P7 Durham

P7 Supplier feedback

P8 Re-cap on Speaker Sessions at

Redworth Hall

P11 Winners!

P12 Out and about in Durham

P13 Medieval Night

P15 Scottish UPMG

P16 News from overseas friends

P18 The Road to APME

(Special thanks and acknowledgements for this

edition of the newsletter go to: Rebecca Hanlon,

Martin Parker, Roy Stares,

Duncan Hurst, Andrew Scott,

Christopher Ward, Ray and

Catherine Chambers, Alan Lee,

Simon Hampton-Matthews and Ian Wilcox.)

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Message from the Chair . . . .

Welcome to our Summer Newsletter. As I write this I have just returned from our Durham Conference, it was great to see so many of our members there, the presentations and speakers were exceptional. I was fortunate to have the opportunity to speak to many who attended, and it was great to hear that the conference is a source of motivation for the delegates.

It is an exciting time within the UPMG and there are many new initiatives and ideas of how we can work and support each other within the print industry, it really is a privilege to be able to chair the group during this time. I would encourage members old and new to support the group actively as this really does have a positive impact on our other members.

As always we were supported by a wide range of suppliers, and held our exhibition alongside the conference. One of the staggering things, about being involved in print, is that even after 20 years (who is counting??) it is still possible to get new ideas and see new products that could benefit your department.

There are several articles and pictures of the conference and our annual awards in this edition, which I am sure, will bring a smile to your face. Every year the number of entries and standard of those entries get higher and the same was true this year. It is great to see the fantastic range of work being carried out in universities. This year we also had our first fancy dress evening which was a great success and enjoyed by all. I would encourage you to book early for our 2012 conference here in South Wales, May 27th – 30th 2012.

As a group we will be holding more frequent regional members meetings, as we want to ensure that all members have the opportunity to attend and host meetings with minimal costs for travel; the meetings will include discussions on best practice and current issues and also the opportunity to visit the universities facilities where practical. Whilst these meetings are being held locally, all members can attend as many meetings as they are able, and we would also encourage members to invite non member local universities to meet with them and use this as an opportunity to introduce them to the benefits of the group.

As I write this our new website is being completed ready to be launched, I am sure that you will all find this useful. Please let us know your thoughts and ideas to help us as we continue to develop this for you. The new blog area for members should help you in finding relevant information conveniently and easily. And our challenge is to ensure that all information is up to date and useful.

I hope you enjoy this edition of the newsletter. We send the newsletter to members electronically but please print out a few copies and let your colleagues and suppliers see what we do.

Kind Regards,Rebecca

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Each year at the AGM we announce the results of any executive ballots, and I wanted to update the executive for this year. Here is a quick guide of the new executive. The posts are elected for two or three years by the members, with the exception the Scottish Chairman which is a permanent position. Please note I have only listed positions held within the last 10 years.

• Rebecca Hanlon – UWIC – Chair 2009 – Rebecca was re-elected for a further 2 years as chair, she has been an executive member since 2004 and as Secretary and Deputy Chair.

• Sarah Gibbons – Goldsmiths – NEW Deputy Chair, Sarah was elected as Deputy Chair, she has been an executive member since 2005, previously Sarah has been a co-opted member on the executive as well as secretary.

• Francis Reis – Plymouth – Treasurer – Francis has also served as Chair 2002 – 2007 and executive member for over 10 years, and NWP representative.

• Simon Hampton-Matthews – UWE (University of the West of England) – Simon was re-elected as Secretary for a further 3 years, Simon has also served as an executive member since 2008.

• Paul Bishop – Sheffield Hallam – Trustee – Paul was re-elected for a further 3 years, and has served as an executive member since 2007.

• Andrew Scott – Scottish UPMG chairman (Permanent position) – Glasgow Caledonian – for over 10 years.

• Janine Barraclough – Sheffield – Executive member since 2005.

• Carol Aleknavicius – Bristol – Executive member since 2009.

• Peter Davey – Glamorgan – Executive member since 2010.

• Chris Ward – Cranfield – Executive member since 2010.

• Martin Parker – Robert Gordon University since 2010.

Martin is our conference photographer.

• Nigel Phillips – Exeter – NEW Executive member for 2011. Nigel has previously served on the executive, and in 2010 became editor of the UPMG newsletter.

Who’s Who in the UPMG?

Janine Barraclough (Executive member), Nigel Phillips (New Executive member), Rebecca Hanlon (Chair), Simon Hampton- Matthews (Secretary) and Sarah Gibbon (New Deputy Chair)

We would like to say thanks and good wishes to Bruce Wigley, De Montford University, who stepped down this year after serving as Deputy Chair, Chair and as an executive member. We appreciate your hard work and support for the group.

Our administrator and conference organiser is Roy Stares.

The executive meet several times during the year to plan and implement activities within the group. If you would like to know more about being on the executive please ask any executive member.

New to the UPMG?

Welcome to the following new members:Avril McSorley (Edinburgh Napier) - associateSean Flint (Anglia Ruskin) - associateToby Hopper (UWIC) - associateRachel Williams (UWIC) - associate.Karin Goodby (University of East Anglia) – full member

It’s great to have you on board! We look forward to your taking part in the group and to a long and lasting friendship.

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UPMG (APME)Conference 201227th – 30th May 2012The Vale Resort, Hensol, nr Cardiff CF72 8JY

THE HOTEL:

The Vale Resort is Wales’ highest rated four star hotel, situated in over 650 acres of

stunning Welsh countryside and comprises a 143 bedroom 4 star hotel, 2 championship

golf courses, Wales’ largest spa plus tennis courts, squash courts and a health club with

the latest fitness equipment. The Vale is a 5-minute drive from J34 of the M4 and only

20 minutes by taxi from Cardiff. Think tranquillity, no road noise or even minor roads in

view and beautiful countryside, with Wales’ award-winning Heritage coast close at hand.

SOCIAL ACTIVITIES

It is expected that activities will be arranged for Monday evening and Tuesday afternoon,

as in previous years. Details of these will not be known until late 2011 but the outing on

Tuesday afternoon will probably involve a trip around Cardiff bay. A round of golf will also

be arranged if there are sufficient numbers.

CONFERENCE BOOKING FORM

The Booking Form is located at the back of the newsletter and has also been attached to

this email correspondence.

UPMGVale Hotel 27th -30th May 2012

We are delighted to host our 2012 conference in the fantastic Vale Hotel, near Cardiff. The conference will include plenty of topical presentations and discussions, mixed with training and networking opportunities alongside our leading manufacturer exhibition. We will also celebrate your success at our awards night. To book your place please contact our conference co-ordinator Roy Stares admin.upmg@ntlworld.com

Conference 2012

Please remember to fill in and return your questionnaire. They are extremely important for helping us to plan the next conference:

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The conference delegates of UPMG express their sincere thanks to the following companies for the support they gave us and for sponsoring various awards and activities during the conference at Redworth Hall this year:

Some of our supplier’s feedback from the Conference in 2011

I would confirm that our attendance at this year’s UPMG show was very worthwhile.

I have personally been letting all the key personnel know that we felt it was the best conference in recent memory. The Executive, with your leadership really got the mix of networking, serious stuff and fun exactly right.

It was a pleasure to attend the UPMG for the first time this year…….want to take part again at next year’s event.

As I have always said - a good conference and very well run.

We both felt the Medieval theme night was great fun - as you say, it is all about the balance of formality and fun, which makes the whole event very enjoyable……. 90% of the delegates are genuinely appreciative of the support from the exhibitors and interested in what we have to offer.

I was very happy with the conference and can only give you the best feedback possible! We would love to join you all again next year.

Durham Conference 2011

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Rising

to the

Challenge

2011 ConfeRenCe

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Let’s re-cap on Conference Sessions

Ray Chambers –Critical Success Factors:Managing an in-plant carries a unique set of challenges when times are good. We are expected to be better-cheaper-faster in print production, protect the University’s brand, tutor customers through the ordering and file submission process, and be “green in the process”.

Brian Chillcott – Change or Wither on the Vine:With the ever increasing pressure on implant printing to maximise turnover and increase revenue, it is essential that Printroom staff and management raise the bar across all operational and relationship management activities.

Brian Chillcott –Customer Relationship Management:Further considerations on Customer Relationship Management principles. As new intakes of students demand better and more dynamic services it is paramount that UPMG members use proven CRM techniques to ensure their customer service is better than that provided by external printing organisations.

Alan Watkins –An Introduction to Certified Paper for the Printing Industry:PEFC Certification is one of the easiest ways of demonstrating that virgin fibre comes from responsibly managed forests that have been independently certified against a credible forest management certification scheme. Certification also ensures that raw materials and products are tracked through the supply chain using chain of custody certification at every step of the process.

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Catherine Chambers –Sustaining Operations in Turbulent Times: Metrics for Survival:As a follow-up to the session on Critical Success Factors, Catherine’s presentation included some of the actual metrics used by Virginia Tech’s in-plant manager to track the performance of her units. How do we measure percentages of the work we do? What percentage of our work consists of business cards? letterheads? Although it takes time to measure percentages, can we afford not to? Janine Barraclough and Duncan Hurst – Our markets are changing fast – Are You Changing With Them?Janine and Duncan introduced how students’ habits and expectations are changing due to advances in technologies and the rising popularity of different communication platforms such as social media. The session facilitated a group discussion around the print room strategies being adopted. Whilst giving time for members to share their experiences, thoughts and ideas.

Gary Overton –Proskills – Working with employers to promote the Printing Industry within the Skills System.Gary highlights the role of Proskills, as the Sector Skills Council and the work that it is doing with employers to support and improve skills within the industry, attract new talent and ensure that it is recognised as a vital contributor to the UK’s economy.

Philip Lott – ‘The Mile-a-Minute Manager’ – practical employment law for overworked Print Managers.Philip encouraged a lively discussion over a number of examples relating to Employment Law. The approach was light-hearted and non-technical, addressing issues such as:What are individuals’ basic employment rights?How should I handle a disciplinary meeting? What should a model letter of warning contain?Can I address persistent, intermittent absence? And if so how?

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Graham Lowe – How APCOM Members are rising to the ChallengeAPCOM Vice-President, Graham Lowe, offered an insight as to how its members are fighting back and “rising to the challenge” to enable not only business survival but business growth. Most significantly the internal print unit was re-branded “Print Commissioning Services in 2006 and re-located to purpose built facilities in 2009. Between 2008 and 2011 PCS have won eight national print awards; recognition of the unit’s focus on continuous improvement and development.

Rebecca Hanlon – The Way Ahead from UPMG to APMEThe Way Ahead was an opportunity to hear what lies ahead for the group particularly in the light of the proposed name change, web site, brand and publicity. Simon Hampton-Matthews presented an opportunity for the group to congratulate those who had entered the APME logo competition. Special congratulations go to Ian Jepson of Loughborough University. More on the Road to APME further on in the Newsletter.

Martin Parker delivered on proposed changes to the Website and Nigel Phillips spoke briefly on progress with the Newsletter, giving insight into how the Newsletter goes from the ideas stage, to editing and final production.

Rebecca Hanlon – Conference FeedbackThis final session gave delegates an opportunity to pass on comments and ideas for consideration regarding planning the 2012 programme. Importance is stressed on filling in the questionnaire and sending back to Roy Stares.

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Winners!

In house DesignWinner – Cranfield University

Highly Commended – Southampton University

and Heriot-Watt University

In House Digital Print

Winner – Loughborough University

Highly Commended – Cranfield University and University of

East London

In House Litho Print

Winner – Robert Gordon University

Highly Commended – Glasgow Caledonian and Loughborough University

Innovative Marketing of Print

ServicesWinner – University of

PlymouthHighly Commended –

Cranfield University and Sheffield University

The winner of the APME branding was:-

Ian JepsonLoughborough University

Thanks and appreciation goes to all members who submitted

entries.

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Out and About in Durham

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Medieval Night

Medieval Night gave opportunity for both members and suppliers to let their hair

down (literally) in order to wine and dine at a banquet in a

medieval setting.

Entertainment was brought by the likes of a gentleman of the period, joined

by two lady singers, performing songs from Abba, accompanied by ghetto blaster and at times even the Lute!

Yes, those of you who weren’t there wouldn’t believe what they missed! Where a finery of dazzling Medieval Costume was displayed and where those new to conference would

attempt a hasty retreat! Only to find their way barred by Maid Marian x 50,

and where several Scotsmen welcomed the opportunity to wear tartan!

Whilst proudly displaying their clan’s credentials!

Mead and poultry were consumed without measure (also without knife and fork) and the game of “Cheese

Jenga” was invented!

Hear, ye . . . hear ye . . . Indeed, a splendid time

were had by all . . .

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Social Media Ian Wilcox – University of SouthamptonAttending the seminar on Social Media and its involvement in your print area.

I went in thinking how on earth is this going to help my unit? I understand about Facebook and all of that, as I have my own account for my personal use, but I had never considered applying it to my business unit as a means of promotion and pushing information to my colleagues; raising the profile of the service to staff and students and to the greater good.

The information and presentation really struck a chord with me and I thought long and hard about the implications both good and bad. The positives appeared to outweigh the negatives and the more I thought about it the more sense it made.

Upon returning from Conference I sat in front of my computer and set up a page for my service, telling my staff to go and have a look and follow and like it. I have only just scraped the surface of what this site may do for us and as soon as time allows I will be adding more info in terms of offers, services we provide and if pos-sible some fun things as well!

(Note from the editor: Well done Ian! Your article demonstrates the benefits of attending conference, going back to your institution and putting into practice what you heard. I had a similar experience at conference several years ago when I heard about Managed Print. After paying Rebecca a visit at UWIC we are finally rolling out at the University of Exeter!)

News and viewsfrom our Institutions

A Change for the Better Duncan Hurst – Heriot-Watt University Sometimes one or two little changes can have a huge impact and I very much hope that this is going to be the case with us! The UPMG mailing list tends to focus on getting ink and toner on to paper – and that’s as it should be – but for quite a while I have been concerned that we are not engaging with our graphic designers as fully as we should. Whilst we can get excited(?) about discussing the problems created by high humidity levels in recycled paper or the difficulties with stretch in polyester plates this sort of stuff just doesn’t cut it with the designers. Nor should we expect it to. The radical developments in communication channels over recent years have dramatically changed the ways, and the media, in which our graphic designers deliver their services. I firmly believe that they will find huge benefits in engaging in the types of discussion and collaborative activities that their print colleagues have been enjoying for many years but to do this they need a communication channel. The imminent revisions to our membership structure and our new user-friendly website offer an ideal opportunity for UPMG to provide that channel. This has to be a good thing – not just for the designers but for all of us – and will provide an ideal opportunity to significantly grow our ‘active’ membership. I look forward to a time in the not too distant future when our graphic design colleagues are benefiting from the knowledge and experience of their peers and contributing to a lively forum for discussions and exchanges that deals specifically with their burning issues. Definitely in my opinion a change for the better!

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To Kindle or not to Kindle?Alan Lee, London South Bank UniversityAlan Lee, Document & Copyright Services Manager, at London South Bank University has been looking at the technology challenges to using paper and alternative smart media document delivery. He has a research interest in the use of eBook readers, and the growing use of E-ink http://en.wikipedia.org/wiki/E_Ink technology as used in Kindles and some other devices that are a possible future replacement for paper.

Alan is currently running a survey with a select group of academics and special interest groups to obtain some views about using the Kindle smart media type technology in teaching and learning. The survey http://www.survey.bris.ac.uk/lsbu/talwk runs until 1st July 2011 and the outcomes will be published on the Teaching and Learning with Kindles blog http://talwk.blogspot.com/ and tweeted on twitter.com/talwk and there is a JISC list JISC-TALWK@JISCMAIL.AC.UK.

Members may also be interested to know that Alan is a major contributor to the blog on printing efficiently and greener http://printingefficientlygreener.blogspot.com/ and runs the JISC smartcard list SMARTCARDS@JISCMAIL.AC.UK Most makes of printers, copiers and multifunctional devices can be linked to smartcards and smart technology systems.

Scottish UPMGAndrew Scott, Glasgow Calendonian University

The Scottish Group had its second meeting of the year on May 12th at the University of Aberdeen generously hosted by Derek Kemp. The Group had wide ranging discussions around such diverse topics as the upcoming UPMG conference to wide format printing equipment, suppliers and consumables.

After the meeting Derek hosted a tour of his department. He has litho printing, photocopying and finishing as well as wide format printing and book binding. The book binding section was of particular interest because they repair all of the ancient books held in the university library. One book in particular was of interest because it was published during the 17th century and is representative of the kind of restoration work that is done. The SUPMG will meet again in the spring of 2012 and all UPMG members are very welcome to attend.

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Ray and Catherine ChambersGreetings from across the pond! Catherine and I would like to thank all of the members of UPMG for inviting us to participate in your annual conference. To say that we “enjoyed” our time in the UK would be an understatement. We were thrilled by everything: the program, your hospitality, the venue, and most of all, you - UPMG membership.

I was especially interested in UPMG’s organizational structure, both in its current form and as you morph into APME. We are on a similar track with our organization, ACUP.

Some of you may know this, but up until this year ACUP has been a volunteer organization. We differed from UPMG in a fundamental way. While your organization was also all volunteer, you also created a structure. You had an Executive and a Constitution. Our model was very informal. We had no dues, no organization, and no constitution. Each year, at the close of the annual conference, a university would volunteer to host the next conference. The manager of the host university became the president, and the previous four hosts were the Board of Directors, or Executive. Anyone attending an annual conference was a member for life, and attendance ranged from a low of 75 to a high of 200.

It’s a strange model, but it worked for over 40 years. 2009 was the first year ACUP did not hold an annual conference. We had a host, but so many universities cut travel funding that we had to cancel the conference. And so, after our 2010 conference, a group of us got together and started the process of organizing ACUP as a non-profit corporation. We hoped that by creating an organizational structure, we could avoid some of the pitfalls of a volunteer structure and build some permanence.

For nearly a year, Richard Griffin, Steve Dimond, Rick Wise, and Maury Kane, all of whom have enjoyed your hospitality, and I, along with the help of Tom Tozier and Jennifer Bowers, have been trying to breathe life into an organization. We’ve created by-laws, registered as a corporation, solicited vendor support, and held a conference. ACUP 2011 was hosted by Jimmy Friend, Director of Printing Services at the University of North Texas. Now that the conference is over, we are looking back on what went well and what could be improved, we are having to make some hard decisions about a path forward. We had talked about an all-volunteer organization versus one with a paid director, but the consensus was that a volunteer organization might not work.

News from Overseas Friends

Then you invited us to attend UPMG, and it could not have happened at a more opportune time. I was so impressed at your organization that straight away after I returned to the states I wrote a long note to my colleagues describing your model. ACUP can learn a lot from UPMG. You set the standard for working together toward achieving common goals for small organizations like ours.

As ACUP evolves over the next several months, I think you will see a very distinctive UPMG influence on our organization.

Your colleagues in the states thank you for that.

Ray & Catherine

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Shop tour: left to right, Bob Tippins, Carleton University in Ottawa,

Catherine Chambers, and host Jimmy Friend tour the UNT shop

Andrew Scott with ACUP host

Host Jimmy Friend addresses ACUP attendees

on the steps of his shop

UNT Copy Center

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The Road to APMESimon Hampton-Matthews Association of Print Managers in Education – that’s UPMG’s new name or will be once (if ever?) the Office for Civil Society, part of the Cabinet Office, enacts the relevant legislation for Charitable Incorporated Organisations (CIO).

For some years now, the UPMG Executive has been exploring ways of giving UPMG a legal identity. It has been difficult for us to arrange conferences and other meetings as venues won’t set up an account for us; from a contract point of view we don’t exist! Legislation was passed by the previous government that, inter alia, established the concept of CIOs.

Having reviewed options to give us a legal status, including becoming a limited company, a CIO gave the correct level of corporate governance that would not impose a large amount of reporting requirements and would meet our needs as an organisation. A sub-committee of the Executive met in early 2009 and drafted a constitution for the new CIO, based on a model provided by the Charity Commission and this was approved at the AGM in 2009.

Since then we have been waiting and waiting for the secondary legislation to be passed.

So why change our name? Firstly, we had to include the word “Association” in our title to meet certain requirements. The “Print Managers” bit should need no explanation but we also wanted to widen our scope for attracting member institutions, hence the “in Education” rather than appearing to restrict membership to Universities. APME was born.

A competition was held in June this year to design a logo for our new organisation. Competition was fierce and the judges:

• Rebecca Hanlon, University of Wales Institute, Cardiff• Carl Schofield, University of Hull• Martin Parker, Robert Gordon University• Simon Hampton-Matthews, University of the West of England

were hugely impressed by the wealth of talent displayed from within the ranks of the UPMG. Sadly there could only be one winner who was:

Ian Jepson from Loughborough University. This is Ian’s winning design: For more information about CIOs visit charity-commission.gov.uk and follow the links:

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It’s a weekend in December 2010 and the snow is falling; yes, with its rolling hills, Devon soon looks like a Christmas card! Both children and adults shriek with joy! Snowballs are thrown, snowmen are built and sledges are brought down from the attic.

However, Monday morning tells a different story as perhaps the snow is not greeted with the same enthusiasm? People need to get to work . . . staff still need to be paid . . . students still expect to be taught . . .and paper still needs to be printed on, with demands met!

In the next issue: Sue Dummett, Business Continuity Officer at the University of Exeter, will be speaking on Business Continuity plans. What plans are in place for Business Continuity? When a computer virus strikes out the network? When volcanic ash prevents both students and staff from travelling back?

Alan Lee will be reporting back on the results from using the Kindle smart media type technology in teaching and learning. http://www.survey.bris.ac.uk/lsbu/talwk

Also, there will be news from you! The members! Please remember to send all your news to me at: n.phillips@exeter.ac.ukThank you.

Letter from the Editor

In the next issue

It’s always a great pleasure for me to attend the UPMG Conference, particularly to meet friends both new and old. For those who attended I am sure that you will all agree with me that this year’s conference was indeed one of the best yet! Well done Rebecca, Roy Stares and the Executive. Also, special thanks go to both suppliers who sponsored the conference and delegate speakers, of whom were outstanding calibres.

I would like to thank Martin Parker for putting together this edition of the newsletter, along with those who have contributed to this summer issue.

Please do consider future issues: There’s much news going on in all of our institutions, so don’t hold it to yourself! Share it with us!

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Conference 2012

THE HOTEL:The Vale Resort is Wales’ highest rated four star hotel, situated in over 650 acres of stunning Welsh countryside and comprises a 143 bedroom 4 star hotel, 2 championship golf courses, Wales’ largest spa plus tennis courts, squash courts and a health club with the latest fitness equipment. The Vale is a 5 minute drive from J34 of the M4 and only 20 minutes by taxi from Cardiff. Think tranquillity, no road noise or even minor roads in view and beautiful surrounding countryside, with Wales’ award-winning Heritage coast close at hand.

WHAT DOES IT COST?There is an “advanced” full time fee of £355 (standard room) for bookings received andpaidfor before 31st July 2011. This fee is the same as the advanced booking fee for the 2011 conference. The fee is likely to increase on 1st August 2011. The fee only applies to full time delegates who are UPMG Members. [The hotel offers no concessions on Deluxe rooms and charges an extra £40 a night - £120 on the standard room fee - if interested please email admin.upmg@ntlworld.com].

FullTimeDelegate(Member):The fee includes registration, accommodation Sunday (evening) to Wednesday (morning) with en-suite facilities, all meals (including the Conference Dinner) and Leisure Club membership.

ParttimeandDayDelegate:Please enquire for these rates.

PartnerRates(sharing delegate’s room):The fee is £165 for the three days and includes accommodation Sunday (evening) to Wednesday (morning) with en-suite facilities, dinner and breakfast each day (including the Conference Dinner) and Leisure Club membership. Lunches are not included.The fee for any 24 hour period (or part) including dinner and breakfast is £65.

SOCIAL ACTIVITIESIt is expected that activities will be arranged for Monday evening and Tuesday afternoon, as in previous years. Details of these will not be known until late 2011 but the outing on Tuesday afternoon will probably involve a trip around Cardiff bay. A round of golf will also be arranged if there are sufficient numbers.

BOOKING FORM:Please complete ALL sections of the form overleaf, clearly. Thank you.

27th to 30th May 2012 - The Vale Resort, Hensol, nr. Cardiff

ADVANCE BOOKING FORM • 27th to 30th 2012 - The Vale Resort, Hensol only to be used for bookings made AND PAID FOR before 31st July 2011

1. Delegate details (please use a separate form for each delegate):

Mr/Ms/Mrs/Dr......................

Forename............................................................. Surname...............................................................................

Job Title....................................................................................................................................................................

Organisation...........................................................................................................................................................

Address....................................................................................................................................................................

.....................................................................................................

............................................................................. (if invoice address is different, please advise)

Contact Tel:......................................................... email:.....................................................................................

Special dietary requirements..........................................................................

Disabilities...........................................................................................................

Attending partner’s name................................................................................

Purchase Order Number:

2. I wish to book the following place (please tick):

Full time Standard Room @ £355

(the hotel charge for a Deluxe room is an extra £40 a day - email me if interested )

Partner FT @ £165 (DB&B)

Partner PT @ £65 per 24 hours x ........days

All rooms are subject to availability3.

Please enquire for other part-time rates

These rates only apply for bookings & payments made before 31st July 2011

No refunds given after 1st March 2012 (sliding scale before this date) I/We shall (please tick - times not required):

Sunday Monday Tuesday Wednesday

Arrive pm am pm am pm

Depart am pm am pm am

4. Tuesday pm activity: Please reserve a place: Cardiff Bay Golf Neither

5.4. • Payment is only by cheque (payable to UPMG) or Bank Transfer (not credit card) •Aninvoicewillbesentwiththeconfirmationofeachbooking. • BOOKING FORMS & cheques should be sent to: Roy Stares (UPMG Administration) The White House 18 Willenhall Close Luton LU3 3XX email: admin.upmg@ntlworld.com • Bank transfers to HSBC Bank: A/c name: UPMG Sort code: 40-25-19 Account No. 71489852

3.

5.

4.