Upgrade now webinar 11 29-2012
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Transcript of Upgrade now webinar 11 29-2012
Marco Valencia (SAP Global Upgrade Office), Keith Lamont (SAP Premium Engagements),Randy Swink, (SAP Enterprise Support Delivery)November 29, 2012
Upgrade Now!Upgrade Now! with the Help of SAP Enterprise Support
AgendaWhy Upgrade to SAP ERP 6.0?Upgrade Now! with the Help of SAP Enterprise SupportAdditional SAP Support OfferingsNext Steps
How To Get Started?
AgendaWhy Upgrade to SAP ERP 6.0?Upgrade Now! with the Help of SAP Enterprise SupportAdditional SAP Support OfferingsNext Steps
How To Get Started?
© 2012 SAP AG. All rights reserved. 4
SAP Business Suite 7
ERP6.04
SRM7.0
SCM7.0
CRM7.0
PLM7.0 Available since 2009
SAP BS7 i2010 Available since May 2011EHP 5 EHP 1 EHP 1 EHP 1
SAP BS7 i2011 Available now!EHP 6 EHP 2 EHP 2 EHP 2
SAP NetWeaver 7.01 EHP 2 EHP 3
We follow our roadmaps and keep promises:• Six generations of SAP enhancement packages for SAP ERP successfully delivered and
adopted in the market
• Proven by the high number of +19,000 ERP EHP live customers
On Premise Innovation Path SAP Business Suite 7
© 2012 SAP AG. All rights reserved. 5
SAP ERP 6.0 – The Most Successful Release EverReady for Innovation with the help of SAP Enterprise Support
Basis for faster and easier innovationon a stable core with enhancementpackages for SAP ERP and the help ofSAP Enterprise Support services
Still a strong momentum in all regionsfor upgrades: Consistently increasingnumber of SAP ERP 6.0 systemsglobally
Growth rates even higher than for anyother SAP ERP releases in the past
Path to SAP’s next generationsolutions
SAP ERP 6.0 Older Releases
Adoption Comparison
© 2012 SAP AG. All rights reserved. 6
SAP Business Suite 7 isSAP’s core asset and thegateway for customers toconsume innovation
SAP ERP 2004,4.6C and 4.7
SAP Business Suite 7 as the Stable COREConsume innovation while keeping the core stablethrough flexible shipment models (side-by-sidedeployment, EHP, add-ons, notes)
Maximize the SAP investment by leveraging theinnovation as part of the maintenance contract (e.g.state of the art new user interface)
Gateway to Breakthrough InnovationTransform the business with access to breakthroughinnovation:
In-Memory
Mobility
Cloud
Lower Operations CostsNo more costly upgrades to Consume Innovation
Reduced TCO through lower application andlandscape complexity
Implement with lower TCI through SAP RapidDeployment Solutions
Secured InvestmentLong term predictability with mainstream maintenanceuntil 2020
More Innovation
Less Disruption
Longer Perspective
SAPBusiness
Suite 7
SAP ERP 6.0 is the foundation for SAP Business Suite 7Get ready for SAP’s game changers!
Breakthrough
Evolution
December2020
2015
© 2012 SAP AG. All rights reserved. 7
Why Modernizing Your IT landscape -is so ImportantBusiness Opportunities of an Upgrade
Time
Valu
efo
ryou
rbus
ines
s
Upgrade toSAP ERP 6.0
Baseline value
March 2013: End ofextended maintenance
Operational excellenceWide range of functional enhancementsSimplified access to most industry solutions
Superior user experienceUnifying user interfaces, bringing actionable insightto business usersAllowing optimized access for professional andcasual users
Business flexibilityEnhancement package concept and flexibleconsumption of functionality (690+ new functionsdelivered with EHP 6)Access to SAPs innovations like Mobile Applications,HANA, etc.
Investment securityLong-term predictability through maintenanceextension until end of 2020Benefit from continuous system support and regularlegal changes
© 2012 SAP AG. All rights reserved. 8
SAP Business Suite Innovation Roadmap –Gives You ChoiceBusiness opportunities
Operational excellence Business flexibility Investment securitySuperior user experience
CloudCloud
SAPBusiness Suite
AnyDB
Customer Connection
SAPBusiness Suite
User Experience
Mobile
AnyDB SAPHANA Database
Mobile
Increase customer drivenInnovation
Value throughnative HANA Innovation
2012 Wave IIValue throughSuite on HANA DB
Wave I
Customer Connection
Cloud
SAPBusiness Suite
User Experience
Mobile
AnyDB
Customer Connection
NativeHANAData-baseApps
ExternalData
ExternalData
Integrated AnalyticsFaster at better decisionwith fast, granular andflexible analytics(OLTP/OLAP)
Next generation business processes withsense & respondpredictive analyticsunstructured dataon-the-fly insightsautomation and exception handling
Greatest functional coverageUnmatched functional scope(24 Industries), global presenceand life-cycle management
SAPHANA Database
= Initial focus
© 2012 SAP AG. All rights reserved. 9
New Functionality for Line of BusinessesBusiness Opportunities in SAP Business Suite 7 I2011
Highlights
Commodity risk managementCommodity procurementCommodity sales
Commodity Management
Optimized Asset Operations andMaintenancePlanning, Building & CommissioningAssets
Enterprise Asset Management
Manage Financial PerformanceAccounting & Financial CloseReceivables ManagementTravel ManagementTreasury & Financial RiskManagementModernized Finance User Experience
Finance
Talent ManagementWorkforce Planning & Analytics
Human Resources
Efficient Manufacturing Operations forProcess IndustriesClosed Loop Quality Management
Manufacturing
Streamlined Operational SourcingSupplier sustainability rating andmonitoring
Procurement
Integrated product development fordiscrete & process industries
Research & Development
Lead to Cash (sales)Differentiation through serviceexcellenceMulti-channel marketing (B2B/B2C)
Sales, Service & Marketing
Collaborative Demand & SupplyPlanningManufacturing Network Planning &ExecutionEfficient Transportation OperationsStorage & fulfillment
Supply Chain
Operational Risk Management
Sustainability
Operational excellence Business flexibility Investment securitySuperior user experience
© 2012 SAP AG. All rights reserved. 10
New Industry Specific FunctionalityBusiness Opportunities in SAP Business Suite 7 I2011
Highlights
Catch weight management
Consumer Products
Lease operations
Banking
SAP Collaborative E-CareManagementSAP Electronic Medical Record
Health Care
High Volume Business Consume toCash
High Tech
Commodity risk managementCommodity procurementCommodity sales
Mill Products & Mining
Resource ManagementEngagement Management, Controlling& Billing
Professional Services
Efficient benefit decision makingIndividual client accounting & paymentservicesPublic Sector FinancialsProcurement for Public SectorAcademic Curriculum ManagementPublic Sector Core HR & Payroll
Public Sector
Forecasting and multi-levelreplenishment
Retail
High Volume Business Consume toCash
Telecommunications
Efficient Transportation Operations
Transportation & Logistics
Smart meter data management &operationsIntegrated sales managementDemand side managementLinear Asset Management
Utilities
Operational excellence Business flexibility Investment securitySuperior user experience
© 2012 SAP AG. All rights reserved. 11
Superior user experienceBusiness opportunities
• Delivering the right information, to the right user, in the right place, at the right moment• Unifying UI’s, bringing actionable insight to business users• Low cost method for customers to personalize, adapt and adopt SAP user interfaces
SAP NetWeaver PortalSAP NetWeaver Portal
SAP NetWeaver Business ClientSAP NetWeaver Business Client
Operational excellence Business flexibility Investment securitySuperior user experience
© 2012 SAP AG. All rights reserved. 12
Innovate Faster and Easier with -SAP Enhancement PackagesBusiness Opportunities
Adoption of new innovations/ business functionality nowin shorter increments thanks to SAP enhancement packages
SAP ERP 6.0 ERP 6.0+ SAP enhancement packages
Innovate on stable core
Lower TCI and TCOSAP R/3 4.6 standard
Bus
ines
sfu
nctio
nalit
y
Time
EHP 4
EHP 5
EHP 6
Upgrade
Then... ... and now!
Operational excellence Business flexibility Investment securitySuperior user experience
© 2012 SAP AG. All rights reserved. 13
Innovate Faster and Easier with -SAP Enhancement PackagesTop 10 Business Functions
Operational excellence Business flexibility Investment securitySuperior user experience
Functional Area Business Function EHP TechnicalName
Cross SAP ERP Embedded search in SAP ERP 4 ERP_ENTERPRISESEARCH
Financials New General Ledger Accounting 3, 4, 5FIN_GL_CI_1FIN_GL_CI_2FIN_GL_CI_3
Financials Reporting simplifications in Financials 3, 4, 5FIN_REP_SIMPL_1FIN_REP_SIMPL_2FIN_REP_SIMPL_3
Human CapitalManagement
ESS for Personal Information, ESS WebDynproABAP, Talent & Performance Management,Evaluations, Appraisals and Surveys
3, 4, 5HCM_ESS_CI_1HCM_ESS_WDA_1CA_HAP_CI_1HCM_OSA_CI_1
Procurement MM, Integration of Financial AccountingMM, Multiple Account Assignment 4, 5
LOG_MM_CI_3LOG_MMFI_P2PLOG_MM_MAA_1
Sales OrderManagement Simplifications in Sales & Distribution 2 - 5
SD_01LOG_SD_CI_01LOG_SD_CI_02LOG_SD_SIMP_02
Travel Management Travel Management and Third-party Travel Planning 2, 4, 5FIN_TRAVEL_1FIN_TRAVEL_2FIN_TRAVEL_3FIN_TRAVEL_PLANNING_EXTERNAL
Project and PortfolioManagement
Project System enhancements in functionality andusability (e.g. handling large projects) 3 OPS_PS_CI_1
OPS_PS_HLP_1
© 2012 SAP AG. All rights reserved. 14
Speeding up Innovation:Upgrades vs. Enhancement PackagesBusiness opportunities
Upgrades EHPsvs.
48hours
24 50 % Reduction of business downtime
21weeks
8 62 % Reduction of total project duration
* 58 % Reduction of project phases duration
1 Based on n = 168 upgrades from SAP R/3 4.6C to SAP ERP 6.0; only those considered which provided details on these questions; Source: Upgrade Experience Database² Total number of enhancement package installations (EHP 1 to 4): n = 111; only those considered which provided details on these questions; this number represents an extract only
out of more than 9,000 enhancement package installations globally (as of Dec 2010); Source: Enhancement Package Experience Database
* Up to 58% reduction of project phases duration in total, i.e. Preparation and Blueprint from 3 down to 1 week each, Realization from 8 down to 3 weeks,Preparation for Cutover from 3 down to 2 weeks and Production Cutover/ Support from 2 down to 1 week.
Operational excellence Business flexibility Investment securitySuperior user experience
© 2012 SAP AG. All rights reserved. 15
Maintenance Extension for the –SAP Business SuiteBusiness Opportunities with Long-term Predictability
To manifest the long-term predictability of the SAP Business Suite and in support of the innovation strategy androadmap the standard maintenance will be extendedSAP extends mainstream maintenance for the SAP Business Suite core applications1 to December 2020
1 SAP Business Suite includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary applications, and industry applications.2 Mainstream Maintenance for SAP NetWeaver 7.0x ABAP will be extended through December 2020 and for NetWeaver 7.0x Java (also incl Dual Stacks) until December 2017.3 If JAVA based ERP Components are used an Update to at least SAP ERP EHP4 has to be performed until December 2017.
2010 2011 2012 2013 2014 2015 2016 2017 2018 202020082005 20092006 2007 2019
SAP ERP 6.03)
EHP4
EHP5
EHP6
SAP CRM 7.0SAP SCM 7.0SAP SRM 7.0
SAP NetWeaver AS ABAP 7.x2)
SAPBusiness Suite 7Core Applications
EHP13)
EHP23)
EHP33)
LongerMaintenanceuntil 2020
LongerMaintenanceuntil 2020
Operational excellence Business flexibility Investment securitySuperior user experience
© 2012 SAP AG. All rights reserved. 16
New business functionality on a regular basisEHP 6
EHP 5EHP 4
EHP 3EHP 2
EHP 1
SAP ERP 6.0
SAP ERP 2004, 4.6C and 4.7
Bus
ines
sR
eqire
men
ts/F
unct
iona
lity
Time2005 2006 2016 20172007 2008 2009 2010 2011 2012 2013 2014 2015 2018 2019 2020
Mainstream maintenance extensionby 5 years through December 2020
*The SAP Business Suite 7 includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary applications and industry applications.
Maintenance Extension for SAP Business Suite*Longer Perspective for Your Investment
Mainstream Maintenanceuntil 2020+ SAP enhancementpackages
Long-term perspective
Faster and easierinnovation
© 2012 SAP AG. All rights reserved. 17
Customer-Specific MaintenanceSimilar (e.g. 7x24 message processing)but reduced scope of support:e.g. no new Support Packages, no new legalchanges, limited technology updates, no SLASame fee as during Mainstream Maintenance
SAP ERP 6.0 in Mainstream Maintenance
MainstreamMaintenance
End ofExtended Maintenance
End ofMainstream Maintenance
SAP Maintenance Strategy and PhasesCustomers’ Choice: To Upgrade, or Not To Upgrade?
* See SAP Note 52505 for details
Extended MaintenanceContinued support – similar toMainstream MaintenanceAdditional fee
Order
Default
03/2013
© 2012 SAP AG. All rights reserved. 18
ERP Upgrade ProjectsAverage Cost Structure
Software license
0-10%Hardware / infrastructure
0-20%
SAP technical upgrade
15-25%
Custom code &modification adjustment
10-30%
Testing
25-60%
Project management
10-20%
Change management /training
0-5%
Support
2-5%
Source: SAP Upgrade Experience Database
© 2012 SAP AG. All rights reserved. 19
Total: 103 upgrades
Functional upgrade
4%Strategic upgrade
12%
Technical upgrade only
64%
Technical upgrade+ subs. functionalenhancements
20%
Upgrades to SAP ERP 6.0Approach in Upgrades by Source Release
SAP R/3 Enterprise
Total: 167 upgrades
Functional upgrade
2%
Strategic upgrade
5%
Technical upgrade only
79%
Technical upgrade+ subs. functionalenhancements
14%
SAP R/3 4.6C
Most upgrade projects to SAP ERP 6.0 were performed as “Technical upgrade only”
BUT: Think BIG, start smallUnlock the value of SAP ERP 6.0 after the technical upgrade (e.g. new functionalities, newprocesses, new technologies)
Source: SAP Upgrade Experience Database
© 2012 SAP AG. All rights reserved. 20
19.5
2.5
2.5
7
3
2
0 5 10 15 20 25
Project duration
Project preparation phase
Upgrade blueprint phase
Upgrade realization phase
Final preparation for cutover phase
Production cutover & support phase
Weeks
Average project duration 4-5 months
With unicode conversion 4-6 weeks longer
* Duration of project phases according to the SAP Upgrade Experience Database (in weeks); average for releases SAP R/3 Enterprise and SAP R/3 4.6C .For each project phase, the median value of all answers is shown. In a project, overlaps or gaps between the project phases are possible.
Upgrades to SAP ERP 6.0Average Duration of Project Phases in Weeks *
AgendaWhy Upgrade to SAP ERP 6.0?Upgrade Now! with the Help of SAP Enterprise SupportAdditional SAP Support OfferingsNext Steps
How To Get Started?
© 2012 SAP AG. All rights reserved. 22
SAP Enterprise Support provides assistance before,during and after the upgrade project.
After
Before
DuringGet readywith the
upgrade project
Executethe upgrade
project
Handoverto operations
Analyze the technical aspect of the upgrade projectTool provided to understand needed business functionalityAssistance with SAP Solution Manager functionality implementationTool provided to retrieve all necessary software and support packages
Analyze the impact on business processesAnalyze the amount of downtime involved with the projectMake sure the modification in the system are valid and neededHelp with the maintenance of customer‘s custom codeAssist with ensuring enhancements are installed correctlyManage and automate efficient testing
Analysis of thego-live andremote supportduring the go-live
Making the Upgrade Easy, Fast & SecureWith the Help of SAP Enterprise Support
© 2012 SAP AG. All rights reserved. 23
SAP EnterpriseSupport services...
Continuous quality checks
Modification justificationcheck
Custom code maintainabilitycheck
Upgrade Now! with the Help of SAP Enterprise SupportYour Benefits as a Customer
...and tools
Methodologies
SAP Solution Manager
Enhancement packageinstaller
And many more...
360° Reviewfor Upgrade
Upgrade scoping
Technical components forupgrade
Business questionnaire
Customer specific proposalregarding upgrade process
SAP UpgradeSupport Advisory
Group of UpgradeExperts
UpgradeCommunity
SAP EnterpriseSupport Academy
Best practices for upgrade
Meet the expert seriesfor upgrade
Accelerated innovationenablement
Expert-guided implementation
Guided self-services
SAPERP 6.0Upgrade Now!
ERP2004
Guidance Collaboration
© 2012 SAP AG. All rights reserved. 24
Individual Support Throughout the Entire Upgrade ProjectAccess to SAP Upgrade Support Advisory to understand existing offerings
BusinessRequirements
360° CheckBusinessQuestionnaireOverall situation
TechnicalRequirements
CQC UpgradeAssessmentIdentificationof potential risksand challenges
OnboardingSession
Upgrade ScopingExpert-guidance
360° Review for Upgrade and OnboardingPreparationCheck
Preparation forCQC delivery
UpgradeService Plan
Servicerecommenda-tions forcustomer-specificupgradescenario
SAP UpgradeSupport Advisory
© 2012 SAP AG. All rights reserved. 25
Technical safeguarding
GoLive
4 weeksbefore GoLive
QASupgrade
DEVupgrade
Preparation &Blueprint
Sandboxupgrade
CQC Upgrade Assessment
CQC Downtime Assessment
4 weeksafter GoLive
CQC for UpgradeAnalysis
CQC for UpgradeVerification
CQC Going LiveSupport
SAP CQC Upgrade Assessment
To be done before upgrade of DEV system
SAP CQC Downtime Assessment
To be done after test upgrade of a systemwith similar amount of data like theproduction system
GoingLive Analysis
Performed 4 weeksbefore Go Live
SAP CQC Going Live Support
Performed from day 1 until day 5 afterGo Live
GoingLive Verification
Performed 4 weeks afterGo Live
Mitigation of risk and efforts
SAP Enterprise Support Services for Upgrade ProjectsUpgrade Services (Sample)
© 2012 SAP AG. All rights reserved. 26
The SAP Enterprise Support Academy Experience 2012Your One-Stop Shop for SAP Enterprise Support Services
BestPractices
library full ofproduct-,
database- andoperating
system-specifichow-to guides
for youreverydaybusiness
Meet theExpert
Sessions
live webinarsconducted bySAP experts
on SAPEnterpriseSupport
services andSAP Solution
Manager
AcceleratedInnovation
Enablement
live expertsessions toevaluate theinnovation
capabilities ofenhancementpackages for
SAP BusinessSuite
Expert-Guided
Implementation
remotesessions byexperiencedSAP service
expertsproviding
workshop styleinteraction
GuidedSelf-
Services
which you canrun any timeand at yourown pace in
your ownsystem
landscape
Solution LifecycleMethods & Tools
Quick-IQs,etc...
Tutorial onhow to make orchange system
settings byproviding the
related systemrecording
Access role-based content in the format that suites you best
© 2012 SAP AG. All rights reserved. 27
SAP Enterprise Support AcademyMeet the Expert Series for Upgrade
Meet the Expert SeriesUpgrade Now! Program
This meet the expert session is partof the Upgrade Now! Program
SAPERP 6.0
Upgrade Now!
ERP2004 Upgrade Now!
Visit the Replay Library to watch therecorded sessions on other upgraderelated topics:
• Value of Upgrade
• Customer-specific maintenance
• SAP Solution Manager in upgradeprojects
• Modification adjustment
• Unicode Conversion
• Hardware Planning
• Highlights in Enhancement Package6 for SAP ERP
© 2012 SAP AG. All rights reserved. 28
SAP Solution Manager in a Nutshell11 core process areas to support you throughout the ALM lifecycle
SAPSolutionManager
Upgrade Management
Custom Code Management
Maintenance Management
Business Process Operations
Technical Operations
Application Incident Management
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
SAP Solution Manager addresses your entire IT environmentIncluding all the processes, tools, services, and an organizational model to manageSAP and non SAP solutions throughout the complete application lifecycle.
© 2012 SAP AG. All rights reserved. 29
Test ManagementAll SAP test capabilities provided & integrated with SAP Solution Manager
Defines the integration testing requirements and test scope based on a change impactanalysis. It is used to develop automatic and manual test cases, manage the testers, andreport on the test progress and test results.
Key ElementsMore efficient test phase management
Test Automation Framework with third party tools
Test Scope Identification & Optimization with BPCA
Selected HighlightsSAP Solution Manager acts as central hub to accessincluded and integrated test capabilities
Smooth integration of HP QTP – including two freelicenses for all SAP customers with SAP EnterpriseSupport – and other 3rd party test automation tools
Business Impact & KeyBenefits
Checks impact of plannedchanges on criticalbusiness processes
Methodology andcapabilities to testbusiness processes fromstart to finish
+
© 2012 SAP AG. All rights reserved. 30
Custom Code ManagementGet full transparency of all custom code objects across systems
Provides comprehensive insight on how companies can efficiently and effectively managetheir home grown Custom Code. From conception to retirement, it delivers transparency onCustom Code objects, automates the analysis of every change and clearly identifies theirusage, utilization and business impact.
Key ElementsLifecycle Management for custom code
Custom Development Management Cockpit
Optimization tools
Selected HighlightsGeneric and sustainable Custom Code Library as the centralrepository of custom objects across systems
Clonefinder to provide transparency and optimize customcode objects
Enhanced Custom Development Management cockpitfeatures
Business Impact & KeyBenefits
Reduces custom codegovernance
Minimizes maintenanceand correction effort
+
© 2012 SAP AG. All rights reserved. 31
Upgrade ManagementMakes your upgrades a non-event for the business
Represents the identification, adaptation, and implementation of new and enhanced businessand technical scenarios, and uses SAP Solution Manager to holistically and effectivelymanage the upgrade project end-to-end
Key ElementsIntegration of Upgrade Dependency Analyzer
Comprehensive project support for release transitions
Selected HighlightsUpgrade Dependency Analyzer ensures smooth landscapetransition by detecting dependencies and side effects early,and providing a clear upgrade strategy with transparentrequirements
Business Impact & KeyBenefits
Allows to betterunderstand and managemajor technical risks andchallenges within anupgrade project
Achieve rapid innovationwith SAP EhPs
+
© 2012 SAP AG. All rights reserved. 32
Solution BrowserDelta functionality after an upgrade or the installationof an enhancement package
Business Function Prediction for SAP ERPCustomer-specific report highlighting relevantenhancement package functionality based on yourcurrent system usage
Webinars on SAP Innovation Roadmap and EHPsFocusing on SAP’s innovations, the new businessfunctionality and enhancement package enablement
EHP Pricing TransparencyTransparency on the license implications ofimplementing an SAP enhancement package viaOSS note 1524246
Identifying and Assessing Business Suite Innovations
SAP RoadmapsInsight into today’s solutions, planned innovationsand future direction of SAP’s products and solutions
Looking for a central point of access?
http://service.sap.com/findinnovation
It is easy nowadays for customers to identify SAP‘s Business Suite innovations and assess their value
Note: the offerings mentioned on this slide are for the entire SAP Business Suite, of for individual solutions of the SAP Business Suite. For details please visit service.sap.com/findinnovation
© 2012 SAP AG. All rights reserved. 33
Why Customers Should Join the Upgrade Now! ProgramUpgrading Has Never Been Easier
+ Holistic analysis of potential risks and challenges associated to upgrading, both from atechnical point of view and from a business perspective
+ Individual service plan for upgrade project
+ Comprehensive set of tools and services of SAP Enterprise Support
+ Knowledge transfer for upgrade related topics via the SAP Enterprise Support Academy
+ Individual expert-guidance throughout the entire upgrade project by the upgradesupport advisory
= Fast, easy & secure upgrade to SAP ERP 6.0 with the help of SAP Enterprise Support
© 2012 SAP AG. All rights reserved. 34
1. PlanERP Value Assessment, Technical Architecture Assessment
2. DESIGNTechnical Upgrade Planning Assessment, Test Planning forUpgrades, Technical Landscape Roadmap, Quality Assuranceof 3rd Party Upgrade Planning
3. EXECUTIONSAP Upgrade Factory Technical Upgrade Implementation,OS/DB Migration, Minimum Downtown, Unicode Conversion,Data Archiving, Modification Clearing
4. IMPROVEBusiness Function Activation, EHP Workshop, InnovationWorkshops for Mobile, Virtualization, Big Data
Highlights of ComplementarySAP Consulting Upgrade Services
With over 600+ completed upgrades SAP Consultingoffers comprehensive factory services for all phasesof your Upgrade Program
AgendaWhy Upgrade to SAP ERP 6.0?Upgrade Now! with the Help of SAP Enterprise SupportAdditional SAP Support OfferingsNext Steps
How To Get Started?
© 2012 SAP AG. All rights reserved. 36
SAP Premium EngagementsSolving Business Challenges
Accelerated innovationwithout disruption
Latest technologies alongside existingsystems to leapfrog support business needsand growth
Business continuity24 x 7 schedule in a globalized world
Business process improvementMaximize the value of what you have
Reduced total cost of operationsTo meet efficiency needs andengineering skills constraints
© 2012 SAP AG. All rights reserved. 37
Holistic End-to-End approach = from Evaluation to CutoverPackaged approach = series of checks building upon one anotherContinuous coordination and understanding = Technical Quality Manager (TQM) controls all Frontoffice/ Backoffice activities
TechnicalAssessment
Delivers
MissionCriticalTechnicalIssueIdentification
TechnicalRisk Mitigation
Manages
Impact andProbability ofTechnicalIssues
TechnicalOptimization
Reduces
Total Costof Operation
Technically FocusedPRO-ACTIVE
RE-ACTIVE
TECHNICALQUALITYMANAGEMENT
Knowledgeof latestIssues andtechnologiesSkillof 9,000experts
Experiencefrom hundredsof thousandsof resolutions
Methodologiesthat areexhaustiveand proven
UNIQUECAPABILITIES
Expertise onDemand in Time
Engineering ApproachKeeping an Eye on Upgrades
© 2012 SAP AG. All rights reserved. 38
Technical safeguarding
GoLive
Final Prep
QASupgrade
DEVupgrade
Preparation &Blueprint
Sandboxupgrade
Technical Feasibility Technical Integration Check
DowntimeOptimization
Production Cutover& Support
Tune and Optimize
On-Site Go-LiveSupport
• Check of the technicalfeasibility and risks of anupgrade• Check of functionalfeasibility and riskof business disruption• Check other impact onexisting IT landscape /solution e.g. sizing aspects
• Assess in-depth technical risk factors(e.g. interface) which may causenegative business impact
• Optimize testingwith focus on performance, stability andconsistency BUT also improve existingtest procedure to reduce risks and costs
• Optimize technicalupgrade by tuningstandard procedureto meet customer’sdowntime window
• Embedded technical resources tofacilitate and optimize go-liveactivities
Mitigation of risk and efforts
SAP Premium Support Services for Upgrade ProjectsUpgrade Services (Sample)
Volume Testing and Optimization
• Verify technicalperformance indicators
Embedded Technical Quality Manager
CQC Upgrade Assessment
CQC for UpgradeAnalysis
CQC for UpgradeVerification
CQC Downtime Assessment
AgendaWhy Upgrade to SAP ERP 6.0?Upgrade Now! with the Help of SAP Enterprise SupportAdditional SAP Support OfferingsNext Steps
How To Get Started?
© 2012 SAP AG. All rights reserved. 40
Key Take AwaysUpgrading Has Never Been Easier
• SAP ERP 6.0 is the path to SAP’s Next Generation Solutions (SAP Business Suite,Memory, Cloud, Analytics). The four value areas for SAP ERP 6.0 including SAPenhancement packages are: Operational excellence, business flexibility, sustainabilityand TCO reduction
• Upgrade is not a myth anymore. Most customer start with a pure technical upgrade toreduce risk. An average upgrade project lasts 4 to 5 months and creates a businessdowntime between 1 and 2 days. Efficient testing and downtime minimization arekey challenges during an upgrade project.
• SAP Solution Manager is the platform to support upgrade projects effectively(e.g. upgrade management, test management, custom code management)
• SAP Enterprise Support provides a bundle of services to ensure knowledge transferand to facilitate upgrade projects: Services, Meet the expert sessions , Expert GuidedImplementations (EGI)
• Join SAP Upgrade Now! Program to get the full bandwith of SAPs support(e.g. 360° Review, Upgrade Advisory)
© 2012 SAP AG. All rights reserved. 41
Upgrade Now! ProgramNext steps for Enterprise Support customers
Join the Upgrade Now! program via the SAP Service Marketplace.
The Upgrade Now! Team will get in touch with you to work out the detailedupgrade service plan.
Get Started!
Join todayhttp://service.sap.com/upgradeNow
Next steps…
Thank You!Randy SwinkManager, Enterprise Support DeliveryActive Global Support
SAP America, Inc.
Phone +1 610-661-3687E-Mail [email protected]
© 2012 SAP AG. All rights reserved. 43
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