Uof t symposium lowe
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Transcript of Uof t symposium lowe
UXResearchleadstoRicherWebsites
Well,Duh!
1995
2011
WhyResearch?
Assumption=Risk
Designingforscreens• Removeclutter,makespace,letitbreathe
• Optimizeforcontextandneed– justintimecontrolsandcontent• Letthecomputerdothework– dateformatting• Representcontemporarydigitaldesign
Designingforinteraction• Layeredcomplexity– aclickisn’tsobadinsomecases
• Teachon-the-way• Discoverableandlearnable
PathwaysandBehaviors• Fulfillthetransactionbutprovideopportunitiesforintriguingdetours
• NudgetowardsbehaviorswhicharebeneficialtothePublicLibrary• Encourageparticipation
AViewfromthe
ofDesigningforPublicLibraries
Anopeninvitation…
2016
• 17,618Compliments• 14,336Complaints• 9,293SuggestionsforFeaturesandImprovements
Fantasticonlineexperience!Ihaven'tvisitedapubliclibraryinagesandwaspleasantlysurprisedwhenIsignedupforanaccountattheMissionBaybranch.Theeaseoftheonlineexperienceisevenmorefantastic.Greatsite!
“
Ilovedyourlastwebsite!Thisnewsiteishardtonavigate.Whyfixsomethingthatwasn'tbroken?Ihopeyougetenoughcomplaintsthatyouchangeitback!
“
sucks“Yousuck“Mynephewcouldhavemadethiswaybetter.Wasteofmoney“
Verybadwebsite,itsucks.Don'tknowwheretocheckmyaccountanddon'tknowwheretologout.TheITpeoplewhocreateditshouldbefired.
“
FirstClick-Tests
Remote, Live Moderated
Tests
Or Unmoderated
Tests
Surveys
Beta Releases with
Feedback Form
DESIGN / CONCEPT PHASE RELEASES
RESEARCH TOOLSET...
In-Person Moderated
Tests
In Person Interviews and Focus Groups
Contextual Inquiry
Surveys
FirstClick
RemoteModerated
Opt-inBeta
ContextualInquiry
Inpersontestsandinterviews
WhatdoWeLearn?
BIBLIO PEOPLE TYPES
few times / month
many times / week
few times / year
Theprinciplebehindinteractiondesign…no,theprinciplebehindall design,forme,ishumandignity.Weareheretosupportdignityforthepeopleweserve.
RichardBuchanan,Interaction11Conference
https://vimeo.com/20379481
Fairisfair:Iinitiallydislikedyournewformat,buthavenoticedovertimethatyou'vemadeimprovementsthatgreatlysimplifytheon-lineborrowingexperience.
Example:Particularlyliketheinformationblockforitemscheckedout--thelayoutiscrystalclear.Theholdsystemisalsosomehowsimpler.OrmaybeI'msuchadunderheadthatIgradually(orunwittingly)gotthehangofitthroughsomewarpeddefaultprogression.
Itwouldn'tbethefirsttime.Butifthisturnsoutthatyouhavebeenupgrading/tweakingallalong:Thankyou.Thingsaregoodonthissite.You'vedoneanicejob.
- KCLSPatron
“
