University Information Technology Services Town Hall Meeting Office 365 Migration.

University Information Technology Services

Town Hall Meeting

Office 365 Migration


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• Overview• Migration Plan• Process Updates• Technical Overview • Support Logistics • Early Migration

Agenda


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• Hosted services in the cloud - Office 365• OneDrive for personal storage• Exchange 2013• Lync 2013• SharePoint 2013• Office Online

Overview


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• Why this date?• Large item pre-check

– Items moved into folder 365LargeItems

• All accounts will be pre-migrated• Now until April 10th - early migration batches• April 10th: 5 PM set all migration jobs to complete

– Mailboxes do a final sync.– Active Directory modified to point mailbox to 365.– Migration complete for user.

• Point DNS entries to Office 365• Point exchange.uconn.edu to Office 365 Portal

Migration Plan


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Managing Distribution groups from Outlook and OWA– End users can no longer add/remove members from

distribution groups via Outlook or OWA – Help Center or OU admins can perform this from ADUC

• Cause: – Can only sync changes from AD to Office 365

• Solution: – OU Admin can add/remove users from ADUC– Upon request, we will copy the group as an Office 365

group so that changes need not be synced to on prem AD.

Process Updates


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Non-mail enabled group issue

Shared mailbox

Add members directly

Add NetID(Permissions are not

replicated)

Full access group (Mail enabled)

Non-mail enabled groups


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Members of non-mail enabled groups cannot replicate permissions to shared mailboxes or conference rooms • Cause:

– By design, we can only synchronize permissions for mail enabled objects

• Solution: – Add NetID directly to the mail enabled full access group– A common group (365 - Mail enable group) is created

• Add the non-mail enabled group as a subgroup • Script runs to mail enable the members of 365 - Mail enable group

Process Updates (cont'd)


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Mobile DevicesiOS (iOS 7 and iOS 8)

o Auto discover will function once migration has fully completedAndroid (4.0 or newer)

o Samsung, Motorola, HTC devices testedo Some Android devices may require varied settings; autodiscover

will not function due to how ActiveSync is implemented in AndroidWindows Phone (Version 8)

o Autodiscover will function once migration has fully completed

Configuration instructions can be found at: http://office365.uconn.edu/configuring-devices/

Technical Overview


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Apple Macintosh

OS X 10.9 (Mavericks) & 10.10 (Yosemite)o Microsoft recommends the latest versions of OS X to ensure full feature

support Microsoft Outlook

2011 - Known issues of accessing shared calendars is inconsistent; currently investigating with Microsoft

o 2016- Documentation will be provided after Microsoft releases software

Microsoft WindowsMicrosoft Office 2013

o Strongly recommended to ensure access to the full suite of Office 365 features and the smoothest mailbox migration

Configuration instructions can be found at

http://office365.uconn.edu/configuring-mail-clients/

Technical Overview


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Microsoft Lync Lync has moved to Office 365

o Customers can login with their @uconn.edu e-mail address and passwordo Lync is accessible via client or webo Lync will be rebranded as Skype for Businesses - client will have to updated

Microsoft OneDrive Departments that have deployed the HuskyPC Image should re-enable Microsoft OneDrive on

their computers Microsoft OneDrive restricts symbols in file and folder name(s)

o Detailed information is available at office365.uconn.edu/faq

Microsoft Office versus Office Online Office Online is a version of Microsoft’s Office applications for use within a web browser Office Online and Microsoft Office 2013 can be used to collaborate on documents

Technical Overview


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Migration Day Troubleshooting ExpectationsIf a customer is experiencing an issue connecting to their mail on Office 365, the first step in troubleshooting should be to access Outlook Web Access (OWA) via http://office365.uconn.edu

If a customer is unable to access mail in OWA, then the next steps should be to:Clear DNS / Flush DNSPerform a soft reset of mobile deviceReconfigure network settings

If a customer continues to have problems accessing mail in OWA, the issue should be escalated to UITS; otherwise it should be troubleshot and resolved as a device-related issue

Technical Overview

http://office365.uconn.edu/


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Support - Triage approach– Mobile device configuration– OWA access– Client problems - if supported by UITS

Coverage– Weekend - UITS Help Center– Monday - UITS Help Center, Support Station

Support Logistics


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Saturday, April 11• Support - On-site: Unified Communications, Help

Center, User Services, Managed Workstation• Help Center (486-4357) available 8:00am - 8:00pm• Help Center hotline (486-8487) available for wide-

spread issues

Sunday, April 12• Help Center available 11:00am - 8:00pm

Support Logistics - Weekend


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Six UITS support stations spread throughout campus:

–Supporting all migrated users using triage approach

–Zones of support–Coordination with Help Center–1 FTE and 3 student workers

Support Logistics - Mon, Apr 13th


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Tuesday - Friday– UITS User Services addressing complex issues in

order they come in; work through queue• Important to note that even if we cannot fix an issue

at a support station, a ticket will be made to get them into the queue for follow-up

– Continued Help Center support– Address outstanding widespread issues

Support Logistics- Followup


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Users can migrate before April 10th, if they would like to:– Users who have not migrated only see your availability as free/busy.

Outside systems (e.g., Engineering, Business, etc.) can no longer view your availability.

– Permissions are broken if shared mailboxes or conference rooms and user mailboxes are on different sides. Hence, we can migrate the resource along with the user account.

– Lync requires mailbox credentials every day to access the mailbox– Authentication prompts for Outlook may occur multiple times a day;

switch between email address and password and NetID and password– Mac client issues with shared mailboxes

Early migration requests accepted with at least a week's notice

• Send an email to [email protected] for early migration

Early migration

mailto:[email protected]


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Questions / FeedbackWebsite: Office365.uconn.edu

Email: [email protected]

Thank you

mailto:[email protected]

University Information Technology Services Town Hall Meeting Office 365 Migration.

Documents

Transcript of University Information Technology Services Town Hall Meeting Office 365 Migration.