Unit 4 Making Reservations Session 2 Lead in Intensive Study Practice Passage I Climer Lodge Miami...

Unit 4Making Reservations Session 2

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Passage I Climer Lodge Miami University Oxford, Ohio 45056

Session 2


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Kinds of beds

People working in hotels

Kinds of hotels in the United States

Warm-up questions

Facilities in hotels

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Kinds of hotels in the United States: Places to stay for a short time may be called hotels, hostels, motels or motor hotels, inns, lodges or resorts. Hostels, also referred to as youth hostels, are often for students working away from home. Motels have plenty of parking space and are usually near a freeway of highway. Inns are usually motels. Lodges and resorts, or resorts hotels, are in the mountains, on the coast, or near lakes.

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Kinds of beds: Beds go by many different names. Starting with the smallest, there are single, twin, double, queen and king size ones. “Long boys” are for exceptionally tall people. At some hotels, queen beds are the smallest size used, so a double room has two of them. Some hotels even offer their guests waterbeds. A rollaway can be moved into a room to sleep an extra person. Hide-a-beds are sofas that fold out to make beds.

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People working in hotels: Desk clerks make reservations, check people in and out of the hotel, take care of keys, and handle problems. Switchboard operators answer the phone and transfer calls to the people who are being called. Room service waiters take orders for food and drinks in people’s rooms, bring the orders and sometimes take the dirty dishes away. Maids clean the rooms and change the sheets. A bell-man or a bell-boy carries hotel guests’ bags to their rooms.

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Facilities in hotels: The front desk is where you find the desk clerk. People go

there to check in or out, to turn in or pick up their keys, their mail and messages, or to complain about something in the hotel. Lobbies are big, open rooms near the front desk. Usually people go there to meet friends. Lounges are comfortable bars. People go there to have a drink and relax. Suites are sets of rooms --- usually a bed room and living room, sometimes with a kitchen --- that you can rent in a hotel. Meeting rooms are for meetings. People rent them to meet other people or talk about business when they don’t want to do it in their rooms. Game rooms have games like pool, billiard, backgammon, chess, etc., in them. People go there to play these games and relax. Gift shops have souvenirs, books, and cards. Bars are sometimes built around pianos. People can sit very close to the piano and listen to the music.

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1. Where do you usually stay when you are traveling?

I usually stay in a hotel.

2. What do you usually do with a hotel before you travel in a strange city?

I book a room with a hotel.

3. How do you usually make a room reservation?

By email, fax, phone, etc.

Warm-up questions:Lead in


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Intensive Study

Analysis of the text

Word Study

Questions for Group Discussion

Sentence Structure


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Questions for Group Discussion

1. Questions for the whole passage:

A. What can we learn from the whole passage?

B. What kind of article do you think the passage is, an introduction or an advertisement?

Hotel services in America.

It is an introduction to the services in a hotel.


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C. Question for Point 1: What is the convenient way for you to contact the resident manager if you have any questions?

D. Question for Point 2: Where are coffee, tea and a light continental breakfast usually served?

E. Question for Point 4: Where are children not allowed to go, even with their parents?

F. Question for Point 6: Where should you leave your key when you leave the hotel?

Phoning him.

In the kitchenette.

The sauna.

In the room where you live.


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2. Questions about phone instructions: A. How many digit numbers do you have to dial if you want to make a local phone call?

B. What is the area code in the US for a long distance call? C. What number will you dial if you are badly ill and want to call for a doctor urgently?

3. Question for the last part of the passage: What are the guests expected to do if they want to make comments on the services of the hotel?

9 digit number.

80.

911.

Write their comments on the back of the comments form and leave it in the room.


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The students summarize the services of the hotel in detail by completing the table below.

Time to contact the resident manager

1.5:00 p.m. ____________2.24 hours on ________________

Business hours for

1. Lounge:______________.2. Recreation Center on Saturday: ___________.3. Checking out: __________.

The first two numbers for

1.Local calls: _____________2.International calls: ____________3.An operator-assisted calls: _____________

Reference

Analysis of the text


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Reference:

Time to contact the resident manager

1.5:00 p.m. on weekdays2. 24 hours on weekends

Business hours for

1. Lounge: 6:00 a.m. to 11:00 p.m. 2. Recreation Center on Saturday: 9:00 a.m. to 11:00 p.m.3. Checking out: 10:00 a.m.

The first two numbers for

1. Local calls: 881.International calls: 802.An operator-assisted calls: 80


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Climer Lodge

Miami University Oxford, Ohio 45056

(Para.1) Welcome to Climer Lodge. We are fortunate to have this beautiful facility to accommodate very special guests of Miami University. In our efforts to serve you, we ask that you note the following:

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(Para.2)The resident manager lives in Room 129, near the lobby entrance, and may be reached by dialing 9-5226. Please contact the manager if you have any questions or needs after 5:00 p.m. on weekdays and throughout weekend stays. On the lower level of Climer you will find an ice machine, a canned beverage machine, a lounge area and kitchenette where coffee and tea and a light continental breakfast are provided. Lounge Hours:6:00 a.m. to 11:00 p.m. daily. It is a non-smoking atmosphere.

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Recreation Center Hours:9:00 a.m. to 10:00 p.m., Sunday through Thursday. 9:00 a.m. to 11:00 p.m. on Friday and Saturday. No lifeguard is on duty. Parents are required to be present at all times when children are in the pool. No children are allowed in the sauna. Glasses, extra blankets, and pillows are on the shelf above the garment rack. Check-out time is 10:00 a.m. Upon departure, please leave the key in your room. 3

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Phone Instructions:On-campus calls: Dial only the last 5 numbers. No need to dial the 52 prefix.Local telephone calls: Dial 88, then the 7-digit off-campus number.AT&T operator-assisted calls (collect, calling card, etc.) — dial 80, the area code (for all long distance calls), then the telephone number. At the tone, you may enter your calling number or wait on the line for an AT&T operator. If you need to dial 800 to get into your calling card carrier, dial 81 followed by the 800 number on your card.To place an 800 number: Dial 81+800+NumberTo place an international call: Dial 8+011+Country Code+City Code+NumberEMERGENCY PHONE NUMBER: PUBLIC SAFETY — 911 (Police, Fire, Medical)

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(Para.3)Because we are unable to provide housekeeping services on weekends, weekend guests will be provided with extra towels to make your stay more comfortable. We apologize for any inconvenience caused by the lack of housekeeping services. An iron and ironing board is available upon request. Please dial 9+1279 during business hours or 9+5226 in the evenings and at weekends. If you have any additional needs, please contact the Resident Manager (extension 9+5226).

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We hope you will enjoy your stay here and find your room comfortable and pleasant. Thank you for visiting with us. ( Para.4)May we have your comments and suggestions? If there is anything you would like to mention, please jot it down on the back of this form and leave it with your key. We welcome your feedback.

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Word Study

lodge n. small house which people stay in 小旅馆 v. live in someone else’s house for only a short period of time 寄宿 ; 临时暂住FOR EXAMPLE:

They went to a shooting lodge in Scotland for the weekend. He had arranged for me to lodge with his daughter and son-in-law.


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facility n. equipment, buildings, services that are provided for a particular activity or purpose 设施 ; 场所FOR EXAMPLE:

She had no cooking facilities in her room. Only six countries had the facilities and know how to produce advanced weapon systems of this kind.


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accommodate v. provide people with a place to live or stay 提供食宿FOR EXAMPLE:

They can’t accommodate guests at the moment. They have not given up hope of finding financial support to accommodate these people properly.


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note v. pay attention to and remember 注意并记住FOR EXAMPLE:

Please note that this bill must be paid within ten days. His audience, I noted with regret, were beginning to look bored.


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contact v. get in touch, reach by telephone, etc. 联系 n. the condition of meeting, touching, or receiving information from 联系FOR EXAMPLE:

As soon as we find out anything, we’ll contact you. I feel uneasy when I come into contact with people who have had a good education.


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lounge n. room in a hotel, club, etc. where people sit and relax 休息室 ; 客厅FOR EXAMPLE:

In the lounge of the hotel, drinks are usually more expensive than in other places. We stayed in the lounge for about two hours, talking about the people and things we remembered at school.


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emergency n. an unexpected and difficult or dangerous situation 紧急情况FOR EXAMPLE:

These bells are supposed to be used only in emergencies. The plane made an emergency landing.


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apologize v. say one is sorry, as for a fault or for causing pain 道歉FOR EXAMPLE:

I apologize to her for stepping on her foot. He should apologize to the chairman for arriving late.


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inconvenience n. a state of difficulty when things don’t suit one 不便 ; 不便之处FOR EXAMPLE:

It causes a lot of inconvenience when buses don’t come. All that travel will be a great inconvenience to me.


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lack n. shortage, absence 短缺 ; 缺乏 v. be without, not have enough of 没有 ; 缺乏FOR EXAMPLE:

His department was shut down for lack of funds. Large masses of people lack the necessities of life.


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additional a. extra or more than those mentioned or already there 另外的 ; 附加的FOR EXAMPLE:

This was an additional proof of his ignorance. This problem is additional to their major financial anxieties.


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jot v. write quickly, esp. without preparation草草记下 ; 匆匆写下FOR EXAMPLE:

I jotted down the name of the book that he was talking about. Let me jot down your telephone number.


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Para.1 Welcome to Climer Lodge. We are fortunate to have this beautiful facility to accommodate very special guests of Miami University. In our efforts to serve you, we ask that you note the following:

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1. We are fortunate to have this beautiful facility to accommodate very special guests of Miami University. (Para.1)Analysis: In this sentence the infinitive phrase to have this beautiful facility… is used as an adverbial of reason, modifying are fortunate.Translation: 我们很荣幸向迈阿密大学尊贵的客人们提供优美的住宿条件 .Example: Miss Wang is very fortunate to have a chance to do her research work in Britain.

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Para.2The resident manager lives in Room 129, near the lobby entrance, and may be reached by dialing 9-5226. Please contact the manager if you have any questions or needs after 5:00 p.m. on weekdays and throughout weekend stays. On the lower level of Climer you will find an ice machine, a canned beverage machine, a lounge area and kitchenette where coffee and tea and a light continental breakfast are provided. Lounge Hours:6:00 a.m. to 11:00 p.m. daily. It is a non-smoking atmosphere.

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2. On the lower level of Climer you will find an ice machine, a canned beverage machine, a lounge area and kitchenette where coffee and tea and a light continental breakfast are provided. (Para.3)Analysis: where introduces a relative clause modifying the antecedent kitchenette. In which can be used instead of where.Translation: 在旅馆底层有冰箱、罐装饮料机、休息区和小厨房 ,那里提供咖啡、茶和简单早餐 .Example: This is the famous small town where (in which) Einstein once lived and worked.

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Recreation Center Hours:9:00 a.m. to 10:00 p.m., Sunday through Thursday. 9:00 a.m. to 11:00 p.m. on Friday and Saturday. No lifeguard is on duty. Parents are required to be present at all times when children are in the pool. No children are allowed in the sauna. Glasses, extra blankets, and pillows are on the shelf above the garment rack. Check-out time is 10:00 a.m. Upon departure, please leave the key in your room. 3

3. Upon departure, please leave the key in your room. (Para.6)Analysis: upon departure is a prepositional phrase used as an adverbial of time, meaning immediately after departure. Upon is the same as on in this case.Translation: 离开房间时请把钥匙留在屋内．Example: Upon departure, please check your luggage again in case something is left behind.

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54. No need to dial the 52 prefix. (Para.7)Analysis: In this sentence there is is omitted. The whole sentence should be There is no need to dial the 52 prefix.Translation: 无需拨打前两位号码５２．Example: No work to do for the time being.

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5. At the tone, you may enter your calling card number. (Para.9)Analysis: At the tone is used as an adverbial of time, meaning when or as soon as you hear the tone.Translation: 听到提示音后拨８００，进入你的电话卡服务系统．Example: At the news of Lincoln’s being murdered, the whole nation was in deep sorrow.

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Para.3Because we are unable to provide housekeeping services on weekends, weekend guests will be provided with extra towels to make your stay more comfortable. We apologize for any inconvenience caused by the lack of housekeeping services. An iron and ironing board is available upon request. Please dial 9+1279 during business hours or 9+5226 in the evenings and at weekends. If you have any additional needs, please contact the Resident Manager (extension 9+5226).

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6. …weekend guests will be provided with extra towels to make your stay more comfortable. (Para.13)Analysis: To make your stay more comfortable is an infinitive phrase used as an adverbial of purpose, meaning in order to…Translation: 为了使您居住更加舒适，我们为周末住宿的客人提供了备用毛巾．Example: They went to the hospital by taxi (in order) to get there as soon as possible.

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Para.3Because we are unable to provide housekeeping services on weekends, weekend guests will be provided with extra towels to make your stay more comfortable. We apologize for any inconvenience caused by the lack of housekeeping services. An iron and ironing board is available upon request. Please dial 9+1279 during business hours or 9+5226 in the evenings and at weekends. If you have any additional needs, please contact the Resident Manager (extension 9+5226).

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7. An iron and ironing board is available upon request. (Para.13)Analysis: Upon request is used in the similar way as upon departure. This is a useful phrase in business English.Translation: 如需要，我们还可以向您提供熨斗和熨衣板．Example: Breakfast can be brought to the room upon request.

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( Para.3)Because we are unable to provide housekeeping services on weekends, weekend guests will be provided with extra towels to make your stay more comfortable. We apologize for any inconvenience caused by the lack of housekeeping services. An iron and ironing board is available upon request. Please dial 9+1279 during business hours or 9+5226 in the evenings and at weekends. If you have any additional needs, please contact the Resident Manager (extension 9+5226).

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additional a. extra or more than those mentioned or already there 另外的 ;附加的eg: This was an additional proof of his ignorance. This problem is additional to their major financial anxieties.

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We hope you will enjoy your stay here and find your room comfortable and pleasant. Thank you for visiting with us. Para.4 May we have your comments and suggestions? If there is anything you would like to mention, please jot it down on the back of this form and leave it with your key. We welcome your feedback.

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8. May we have your comments or suggestions? (Para.14)Analysis: It is a more polite way to use an interrogative sentence to ask someone’s favor than to use an imperative sentence.Translation: 您能对我们的工作提些意见和建议吗？Example: May we have your address and telephone number?

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Read and Think

Read and Complete

Read and Simulate

Read and Translate

Practice


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Are the following statements true or false according to the passage? Write T/F accordingly.

1. The hotel guests may contact the resident manager for help at any time. 2. The Recreation Center is open every day. 3. Extra blankets and pillows can be found in the cupboard in each hotel room. 4. Guests must check out at 10:00 in the morning. 5. On departure, the guest should turn in the key at the reception desk.

Read and Think

FF

TT

FF

FFFF


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6. If a guest wants to make an on-campus phone call, he has to dial 52 first. 7. To make a local call, guests have to dial a 9-digit number. 8. The number “80” is the area code for a long distance call. 9. In case of fire, guests should dial 911. 10. Comments from guests can be written on the back of the form and left with the key in the room.

Read and ThinkFF

FFTTTT

TT


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Fill in the blanks without referring to the passage.

Climer Lodge is a hotel with beautiful 1 _________ to accommodate guests of Miami University. There are machines to provide them with ice and 2 ________________________ on the lower level. In the kitchenette guests can have coffee, tea and a light continental 3 ________. Different telephone 4 ________ are offered, too. There is also a recreation 5 ______, which is open every day from morning till 6 ________. For the guests’ convenience an iron and ironing 7 ______ is provided upon request. On 8 __________ extra towels are provided in order to make the guests’ stay more 9 ___________. You see, the hotel is making every effort to allow its guests to 10 ______ their stay in this hotel.

facilities

canned beverages/drinks

breakfast servicescenter

eveningboard

weekendscomfortable

enjoy

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Complete each of the following statements according to

the passage. 1. If guests have any questions or needs, they may contact the __________________.2. Extra blankets and pillows can be found _________________ above the garment rack.3. The check out time is __________________.4. The number of the Miami University’s telephone exchange begins with ___.5. The public safety telephone number for police, fire and medical emergency is _____.6. There are no housekeeping services ________________.7. By dialing the extension number 9-1279, guests can reach the Resident Manager during ____________________.8. Guests may write their _______________________on the back of the form

Resident Manager

on the shelf/rack

10:00 in the morning

52

911on weekends

the business hourscomments or suggestions

Read and Complete


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Fill in the blanks with the proper words and expressions given below, changing the form if necessary.

comfortably instruction apologize residence availableaccommodation service additional inconvenience entrance

1. What kind of ________________ did you have when you traveled on the ship?2. The explosion did a great deal of damage to the

__________ to the City Hall.3. His office is in town, but his __________ is in the suburb. 4. People often don’t realize how wonderful the

__________ are in the library .

accommodation

entranceresidence

services

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comfortably instruction apologize residence availableaccommodation service additional inconvenience entrance

5. Read the ____________ before you switch on the engine. 6. An __________ charge is made for heavy bags. 7. I must __________ to you for not being able to go to your wedding. 8. It causes a lot of _____________ when bus drivers go on strike. 9. We were soon __________ settled in the place. 10. Free umbrellas are __________ at the entrance of the hotel.

instructionsadditional

apologize

inconvenience

comfortably

available

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Translate the following sentences into English.

1. 如遇紧急情况 , 请拨打报警电话 110.

In case of emergency, please dial the alarm number 110.

alarm number emergency

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2. 在校外住的学生每天乘班车上学和回家 .

The off-campus students go to and from school every day by school bus.

off-campus

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３ . 给他安排房间前 , 接待员记下了他的姓名和身份证号码 .

The receptionist jotted down his name and ID number before arranging for his room.

jot down ID number

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４ . 离开时请把空调关掉 .

Upon departure, please switch off/turn off the air-conditioner.

upon departure

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５ . 如果还有其它要求 , 请与客房经理联系 .

If you have any additional requests or needs, please contact the resident manager.

additional contact

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Pay attention to the italicized parts in the

English Sentences and translate the Chinese

sentences by simulating the structure of the

English sentences.

Read and Simulate


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1. We are fortunate to have this beautiful facility to accommodate very special guests of Miami University.

Dr. Johnson was honored to be invited as a visiting professor at that university.

他们有幸取得了听那位著名科学家演讲的入场券。　我昨天有幸看到了他精彩的表演。

They were fortunate to have got admission tickets to attend the famous scientist’s lecture. I was fortunate to see the excellent performance yesterday.

Now you try

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2. Please contact the manager if you have any questions or needs after 5:00 p.m. on weekdays.

Please contact us if you are interested in this job.

如果你对此项服务需要了解更多的情况，请别客气与我联系。　如果你对我们的新产品感兴趣，请与我们的销售经理联系。

Don’t hesitate to contact me if you need more information about the service. Please contact our sales manager if you are interested in our new products.

Now you try

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3. Upon departure, please leave the key in your room. Upon arrival, don’t forget to let me know that you are safe and sound.

离开时，请检查一下行李以防把东西忘在旅馆里。　　到达之后，你应该找一个向导带你游览。

Upon departure, please check to make sure that nothing is left behind. Upon arrival, you should find a guide to help you go sightseeing.

Now you try

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4. At the tone, you may enter your calling card number or wait for an AT &T operator.

At the news that the World Trade Center was attacked by terrorists, the whole world was greatly shocked.

看到那条大狗，小女孩吓哭了。　听到我们队获胜的消息，我们都兴奋地跳了起来。 At the sight of the big dog, the little girl was

frightened into crying. At the news of our team’s winning the game, we all jumped with joy.

Now you try

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5. We apologize for any inconvenience caused by the lack of housekeeping services.

The football players apologized to their fans for their poor performance in that match.

　　因为没能及时与您取得联系，我向您道歉。　　霍华德先生向学生道歉，因为他缺乏耐心而经常向学生大喊　　　大叫。 I apologize to you for my not contacting you in time. Mr. Howard apologized to his students for lack of patience and keeping on shouting at them.

Now you try

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6. May we have your comments or suggestions?

May we have the honor of your coming and visiting our country at your convenience?

能告诉我您的电话号码和电子邮件地址吗？　　能就我们旅店的管理情况提点建议或意见吗？

May I have your telephone number and e-mail address? May we have your advice or opinions on the management of the hotel?

Now you try

Read and Simulate


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Written work

Assignment for this session

Communicative tasks


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Written work

The students do Exercises 4-5


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Communicative tasks: Work in pairs and role play the following three tasks.

Suppose you work for a foreign trade company as

a secretary. You are phoning a hotel in London to

book a room for your manager who is going on a

business trip to London. You should talk about the

room type and rate, the length of stay and the way

to pay.

Task 1


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Communicative tasks:

Task 2

Suppose you are traveling abroad in Canada and

you have come to the hotel in which you have

booked your room on the Internet before. Now make

a conversation with the receptionist.


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Communicative tasks:

Task 3 Imagine that you have stayed in a hotel with your family

for a week. Now you are leaving. Make a conversation

with the receptionist for checking out.Note: Conversation presentations are required in the next class.

Unit 4 Making Reservations Session 2 Lead in Intensive Study Practice Passage I Climer Lodge Miami...

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