Unified Communications at Ciscod2zmdbbm9feqrf.cloudfront.net/2011/eur/pdf/ITMCOC-2781.pdf ·...

ITMCOC-2781

Rich Gore, Cisco IT Senior Manager

Unified Communications at Cisco

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco PublicITMCOC-2781 2

How Big Is Cisco? Unified Communications…

350 locations in 90 countries

440 buildings

143K+ Hardware IP Phones supported

74K+ Software IP Phones supported

19K home office phones

35K mobile devices

22M calls / yr. at 30+ IP Contact Centers

Extranet phone support

70K+ Unity voicemail boxes

980+ Telepresence units

All supported on 22 clusters in

14 Data Centers, 390 servers –

soon to be 107 servers


22 CUCM clusters supporting 350 locations and 240Kdevices

14 Unity Connection nodes supporting 70K employees

Single network supporting data, voice, video

Mobility and presence services

Unified with collaboration tools

262 proprietary TDM and Key systems supporting 250 locations

184 TDM Voicemail appliances supporting 35Kemployees

Multiple networks, no video or mobility or presence

No integration with other work tools

Virtualization on UCS platform (1/3 servers)

Closer integration with collaboration (Cisco Quad) apps (Directory, Pulse, PDR)

Mobility & Cisco Pocket Office

Ongoing reduction of PSTN calling (B2B CIME, SIP, CUBE)


Benefits of Unified Communications

Reduced operating costs

Enables new mobility models

Enables new office

Provides foundation for video services

Integrates with collaboration and Web 2.0 tools

Supports virtual server platform

Reducing operating costs


Cost: Areas for Cost Savings:

Cost of Telephones – Hardware, Moves / Adds / Changes (MACs)

Cost of Infrastructure – Cabling

Cost of PBX, Voicemail systems – Real Estate, Lease, Maintenance, Upgrades

Cost of Long Distance – Inside Corporate, Tail End Hop Off (TEHO)

Cost of Telephony system management

Cost of mobile / cell phones used at home / work


Sydney

India

LA

San Jose

Denver

Dallas

RTP

Kanata

Amsterdam

London

Hong Kong

Tokyo

Shanghai

MPLS Network

Orlando

Sao Paulo

Chicago

New York

Singapore

BahrainAtlanta

PSTN

Cost: Tail End Hop Off (TEHO) Routing


Mobility: Any phone is your phone: Extension Mobility

Log into any phone, and it

is your extension

Any desk becomes your

desk

Office design is flexible, no

need for fixed locations

With CUCM 8.x, expanding

to Global EM


Mobility: PC as phone - IP Communicator / Cisco Unified Personal Communicator

All the features and functionality of a full-featured Cisco IP Phone, plus

Integration with video

Integration with IM, web conferencing, click-to-talk, presence

Deployed worldwide to Sales, highly mobile workers, and telecommuters


Mobility: Home Office

Home /

Teleworker/

Small Office Campus

Applications

Video

Internet

Call

Manager

Cluster

ACisco Virtual

Office

21,000 and

growing

at Cisco


Mobility: Consumer Devices


Dual-Mode Phone

with WLAN

Cisco 7920 WLAN

Touchdown Office Home office On the Road

Wireless IP Phone

Secure Home

Router with QoS

Portable Camera

Home Office

Phone –

Software or

Hardware

Dual Mode

Phones / PDAs

Little known fact:Mobile / Softphone + Remote Access / Wireless = Productivity + Globalization + Resilience

Single call

transfer

Single call

transfer

Integration with voicemail, presence, call centers, applications


0%

20%

40%

60%

80%

100%

8:00 10:00 12:00 2:00 4:00 6:00

True Utilization is Poor

Wasted Assets

Utilization

Time of Day

Issues with Current

Space

• Even at full occupancy,

companies waste more

than 60% of their space.

This is enormously

costly.

• Work environment

design (office / cube)

actively drives isolation

• Insufficient collaborative

space is impeding work

• Offices lack “buzz”

• People don’t have

options regarding their

environment

Dedicating space to mobile

workers is:

- Costly

- Less Productive

Office Design: an Opportunity to Save Money and Improve Collaboration

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco PublicITMCOC-2781 13© 2005 Cisco Systems, Inc. All rights reserved. IBSG - 13

Office Design: Extension Mobility / Softphone + Wireless LAN + laptops + flexible furniture =


Office Design: Extension Mobility / Softphone +

Wireless LAN + laptops + flexible furniture =

Internet

Mobile Office

12K – 15K employees

at any time

Resilience

Home Office

17K Home Offices

Flexibility,

Performance

Collaborative

Office

People

Prefer environment: + 77%

Improved communications: + 82%

Workforce satisfaction: + 82%

Ease of finding quiet space: + 62%

Ease of finding meeting room: + 80%

Financials

Space reduction per person: 30%

CAPEX for furniture: - 55%

CAPEX for cabling, infrastructure: - 55%

Power usage per person: - 58%


Business Video at Cisco

Video Applications at Cisco

CCTV physical security monitoring

Digital Media Signage

Cisco IPTV

Video on demand

Show and Share

H.323 and H.320 video conferencing

Cisco WebEx for desktop video conferencing

Cisco TelePresence

100+ new live IPTV events /

month

13,000 VoDs online - 700+ new

VoDs created / month

80K VoDs downloaded / mo.

2,000 new videos uploaded /

month; 120,000 views / month


Virtual Meetings: Telepresence

Telepresence Data

980+ rooms at Cisco

In 241 cities in 59 countries

844,000 meetings

191,000 avoided travel

$766 M travel cost avoided

$287 M productivity cost savings

413 Metric tons emissions avoided

64% Avg. Utilization

http://wwwin-tools.cisco.com/ETIT/tpedb/Index.do?operation=getIndexPage


Virtual Global Annual Sales Conference 2010

•20,000 global participants

•90 countries, 270 cities

•211 million air miles avoided

•88 hrs of consecutive events

•Streaming video

• Integration of 7 technologies

•90% cost savings

•Highly engaged employee

experience


Directory 3.0 with Click to talk: Find the right people, and connect


Mashup

eLearning


Cisco Unified Communications Manager 8.0 – and Virtual Servers Deployment April - August 2010

Required for:Intercompany Media Engine for SIP trunking and B2B Internet callingUnified IP Phones 8900 and 9900 Series PhonesWidget support like Visual Voicemail, Click to Call

Deployment flexibility: virtualizationUnified Computing System support on blade and chassis machines for better utilization, reduced power and space requirements, better availabilityAll stage, dev complete. First cluster started, planned completion by June 2011.


PSTNCisco

Unified CM

PSTN

Gateway

PSTN

GatewayCisco

Unified CM

Secure Intercompany Voice / Video / Web calls & conferencing

Internet

Extranet

Enterprise A Enterprise B

www

Cisco IMEwww

Cisco IME

SIP Trunks SIP Trunks

ASA ASA

Cost: Reduced B2B calling


Amsterdam

Beijing

Sydney

Sydney

TokyoSan Jose

Brussels

RTP

London

Internal Cisco IPCC

Outsource Locations Mobile Agents

Munich

Singapore

Manila

Cincinnati

Remote Agents in a Cisco office

Bangalore

Sao Paulo

Buenos Aires

New Delhi

Pune

Belfast

Dalian

Austin Atlanta

Costa Rica

Hong Kong

Cairo

Boxborough

Cisco Unified Border Element (CUBE)

Cost: Reduced Contact Center calling


www.cisco.com/go/collaborationexperience

Collaboration Experience - Booth C1

http://www.cisco.com/go/collaborationexperience


Connect to Cisco IT

http://www.facebook.com/ciscoit

http://twitter.com/ciscoit

http://www.youtube.com/cisco

http://blogs.cisco.com/ciscoit

http://www.cisco.com/go/ciscoit

http://www.facebook.com/ciscoit

http://twitter.com/ciscoit

http://www.youtube.com/Cisco

http://blogs.cisco.com/ciscoit

http://www.cisco.com/go/ciscoit


We value your feedback - don't forget to complete your online session evaluations after each session. Complete 4 session evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Networkers 20th Anniversary t-shirt.

All surveys can be found on our onsite portal and mobile website: www.ciscoliveeurope.com/connect/mobi/login.ww

You can also access our mobile site and complete your evaluation from your mobile phone:

1. Scan the Access Code(See http://tinyurl.com/qrmelist for software,

alternatively type in the access URL)

2. Login

3. Complete and Submit the evaluation

Please complete your Session Survey

http://www.ciscoliveeurope.com/connect/mobi/login.ww

http://tinyurl.com/qrmelist

Unified Communications at Ciscod2zmdbbm9feqrf.cloudfront.net/2011/eur/pdf/ITMCOC-2781.pdf ·...

Documents

Transcript of Unified Communications at Ciscod2zmdbbm9feqrf.cloudfront.net/2011/eur/pdf/ITMCOC-2781.pdf ·...