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Transcript of Unified Communications and Collaboration
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
Unified Communications and Collaboration
Learn Together. Plan Together. Collaborate Together.
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
8:30 - :30m Registration and breakfast
9:00 - :10m Welcome & Introduction
9:10 – :30m Insights into collaboration market trends
9:40 - :20m Achieving common collaboration goals across Lines of Business
10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break)
11:00 - :30m Considerations for implementing cloud-based collaboration
11:30 - :15m Advanced Services
11:45 - :15m Prizes & Closing Comments
12:00 Close
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Collaboration @ Cisco Connect 2014
3
Please join us this year for our Exclusive Collabora3on Architecture design series.
Keynote
Rowan Trollope SVP & GM Cisco Collaboration Technology Group
Make Collaboration Simple Link: Cisco Collaboration Summit October 2013
5 Foundational blocks of a Collaboration Architecture
Exciting Booth demos
Workspace or Workplace – its all about the User Experience
Unified Call Control for Voice and Video Centric Networks
Designing End-‐to-‐End Pervasive Conferencing Solu3ons
Connected Consumers through an Omni-‐channel Experience
Collabora3on Administra3on: Easy as 1-‐2-‐3
Day 2
Day 1
Where: Toronto When: April 15-16th
Register Now
Hands-On Techtorials Lab A: Cisco Customer Collabora3on: BEef up your 6K with UCCX 10
Lab B: Cisco Customer Applica3ons & Conferencing: Show me some of that Cool Stuff!!
Information worker
Pervasive Conferencing
Mobile Advisor Omni-Channel
New Endpoint portfolio
Deskless persona
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
8:30 - :30m Registration and breakfast
9:00 - :10m Welcome & Introduction
9:10 – :30m Insights into collaboration market trends
9:40 - :20m Achieving common collaboration goals across Lines of Business
10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break)
11:00 - :30m Considerations for implementing cloud-based collaboration
11:30 - :15m Advanced Services
11:45 - :15m Prizes & Closing Comments
12:00 Close
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
Business Transformation
Employee Effectiveness
Architect for Growth
Operational Excellence
Network Convergence
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
20 billon things will be connected by 2020
by the end of this year, 60% of server workload
will be in the cloud
1.2 billion people access the web from
mobile devices
Now Trending
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
84 40% 2/3 hours per year wasted unproductive knowledge work
the average enterprise employee has
through bad meeting tech work during the week done outside their location
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
8 consecutive quarters of declining PC Sales
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
“Software made by Microsoft now runs on less than a 25% of Internet devices—down from over 90% just 4 years ago.” (CNET)
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Strategically aligned organization
Flexible and innovative working options
Innovation
Productive and accessible mobile workers
Effective virtual teams
Interactive and engaged employees
Productivity
Satisfied and loyal customers
New and innovative IT models
Growth
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
Available Via Cloud or Virtualized End-to-end or Hybrid of Both
D D D
Session Management
Cisco Unified Communications
Manager
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Med
iane
t / S
ecur
eX
• Mobile Productivity • Remote Expertise • Customer Intimacy • Flexible Workspaces • Communities • Institutional Memory • Employee
Engagement • Inter and Intra-
company
Inte
grat
ed C
olla
bora
tion
Exp
erie
nce
• Unified Communications
• Customer Collaboration
• Telepresence • Collaboration Apps
Collaboration
Cisco Value
Business Imperatives
Our Customers
Mobile
Social
Visual
Virtual
Market Transitions
BYOD / BYOA
Biz App Integration
IT Business
Trends Enterprise Architects
User Requirements Business Process Security Reliability, Scalability, and Manageability
Individual Users
User Experience Individual Choice Connected, Empowered, and Engaged
Growth Productivity / Agility Customer Satisfaction Cost Control
CxO/ LOB
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Built-In Session Management
Mobile
SIP TRUNK
3rd Party IP PBX TDM PBX
Session Management Services from CUCM
IM, Presence, Voicemail
B2B
Video
• Simplify management through centralized dial plans & routing
• Reduce complexity through PBX aggregation
• Extend services to the right users by centralizing applications
• Gain flexibility – deploy phones on session management, easily scale
• Ease your evolution
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
Collaboration Rooms
IP Phone Series Cisco IP Wireless Phone IP Conferencing
Voice Endpoints
SX20 MX200/300 G2 MX700 TX9000 TX9200
Personal Video Endpoints
Standard Definition
DX600 Series High Definition EX60 EX90
Telepresence Integration Solutions
Soft Clients
Jabber and WebEx
For custom and industry applications MX800 SX80
SX10
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
http://www.cisco.com/web/telepresence/projectworkplace.html
• iPad or Browser
• Room Design Ideas
• Blueprints
• Click on icons for exploded info
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
8:30 - :30m Registration and breakfast
9:00 - :10m Welcome & Introduction
9:10 – :30m Insights into collaboration market trends
9:40 - :20m Achieving common collaboration goals across Lines of Business
10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break)
11:00 - :30m Considerations for implementing cloud-based collaboration
11:30 - :15m Advanced Services
11:45 - :15m Prizes & Closing Comments
12:00 Close
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
60% collaborate with at least 10 people in their day-to-day work
80% report that their workloads have increased over the last three years
Two-thirds do more collaborative work than they did three years ago
Business leaders believe they need 20% higher
performance from employees.
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
40% of the workforce will be mobile
by 2016
40% of video users use
three or more devices for video calling
94% of business leaders
say cloud collaboration enables flexible work
environments
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
Mobile Worker Account Manager
Information Worker Financial Analyst
Contact Center Contact Center Agent
Deskless Worker Factory Supervisor
Executive VP of Marketing
Customers Partners Suppliers
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
We create the environments and experiences that put the extraordinary
within reach.
We believe people working together can achieve extraordinary things.
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
Improve collaboration to address your primary business goals.
Customer Satisfaction
Cost Control
Productivity
Employee Engagement
Innovation and Growth
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
As customer expectations increase, maintaining customer satisfaction is an ongoing challenge—and a competitive opportunity.
Provide Multichannel Customer Service
Locate and Access Remote Experts
Monitor Social Media
Primary Collaboration Use Cases
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
Reduce costs by simplifying technology while extending more flexible collaboration options to employees.
Consolidate Communications Infrastructure
Create Flexible Work Areas and Office Space
Primary Collaboration Use Cases
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
Accelerate decision making, build trust within and beyond the organization, and promote innovation.
Enable Meetings with Remote Participants
Incorporate Video into Meetings
Enable Mobile Workers and BYOD
Create Team Workspaces
Primary Collaboration Use Cases
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
The more connected your employees feel, the easier it is for them to support the organization’s objectives.
Support Teleworkers and Branch Offices
Deliver Online Events and Training
Incorporate Video into Meetings
Primary Collaboration Use Cases
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
Improve collaboration to accelerate the development of new ideas to support new products, process improvements, or growth.
Collaborate with External Organizations
Extend Telephony with Video
Collaborate from within Business Applications
Primary Collaboration Use Cases
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
08:00 a.m. Works from home office
11:30 a.m. Locates call-center expert
04:00 p.m. Attends sales meeting
Travels to customer meeting
Receives order alert and updates executive
Starts day at home office accessing sales tools
and attending meetings through Cisco WebEx®
conferencing
Works from regional office
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
08:00 a.m. Works from home office
11:30 a.m. Locates call-center expert
04:00 p.m. Attends sales meeting
Travels to customer meeting
Works from regional office
Receives order alert and updates executive
During her drive, a customer calls to rush an order. She finds
a contact center agent, who adds others to the call
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
08:00 a.m. Works from home office
11:30 a.m. Locates call-center expert
04:00 p.m. Attends sales meeting
Works from regional office
Receives order alert and updates executive
Attends sales meeting in regional office with remote
participants using video
Travels to customer meeting
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
Executives
Choose the right tool for the task with the same functionality regardless of location or device
Engage in high-definition video collaboration when it matters most to the interaction
Use team workspaces to access every corner of the business – employees, customers, partners, suppliers
Scale knowledge by capturing video content and sharing it across the organization
RETURN TO LIST
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
8:30 - :30m Registration and breakfast
9:00 - :10m Welcome & Introduction
9:10 – :30m Insights into collaboration market trends
9:40 - :20m Achieving common collaboration goals across Lines of Business
10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break)
11:00 - :30m Considerations for implementing cloud-based collaboration
11:30 - :15m Advanced Services
11:45 - :15m Prizes & Closing Comments
12:00 Close
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 35
• Meet “face to face” with the right people at the right time
• Allow disparate teams to collaborate regardless of where they work
• Allow consumers to instantly reach out to specialists by clicking a button in a customer portal or email signature
• Use iPad to control the boardroom units and view contents
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
Enabling an Executive to Pull the Right People Together Anytime and Anywhere Ted needs to make a decision on a campaign
1. Ted uses his EX60 to call Rachelle to discuss the marketing document and Rachelle answers on the Jabber app on her iPad.
2. Ted shares the marketing campaign document for the discussion.
3. Rachelle gets back to her office and resumes the call on her computer.
4. Mary-Beth is needed to explain her contribution so Rachelle conferences in Mary-Beth
5. Mary-Beth is at her desk and answers the call on her DX650
1.
2.
3. 4.
Ted (Executive)
Rachelle (Mobile Worker)
Mary-Beth (Information
Worker
Video Call
Share Content
Conference Call
3-Way Conference
Resume Call
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 37
• Easily have video calls on the most convenient device
• Easily move a call between devices – No more “I am back at the office. Call me at my office line.”
• Quickly find people’s availability
• Drag & drop to make conference calls
• Share content
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38
Enabling Employees to Collaborate Anywhere and on Any Device Jay schedules and hosts his weekly meeting
1. Jay schedules a weekly team meeting. Some of his employees work from different office locations and at home. There are some mobile employees as well.
2. Jay initiates the meeting from his desktop video unit
3. Employees in large office join from MX200 G2 in the boardroom
4. Mobile employees who happen to be at client sites join by WebEx on mobile devices
5. Work at home employees join by WebEx on their computers
Jay (Department
Manager)
Employees in the Office
Employees at Client Site
Employees at home
1. 2.
3. 4.
5.
Manager on executive desktop
WebEx Link
Video Link
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 39
• Simple meeting booking including Telepresence rooms and WebEx
• WebEx and Telepresence integrated meeting experience
• Multiple options for session participation – mobile devices, boardroom devices, PC, and MAC
• Internal and external web collaboration
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40
Providing Instant Collaboration Access via a Customer Portal / Mobile App
1. 2.
3.
Jay (Client)
Ted (Information
Worker)
Client clicks a button to access a Cisco specialist
1. Jay explores the Cisco website and clicks on the ‘Contact Us’ button OR Jay receives an email from the Cisco sales specialist with a click-to-call button embedded in the signature.
2. Jay clicks on the click-to-call button to video call with Ted
3. A deeper interactive conversation between Jay and Ted requires content sharing
Share Content
Video Call
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 41
• Access specialists via only a web browser
• No need to install or set up ID for other consumer clients (Skype, GoogleTalk, FaceTime…)
• Video calling and share content
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42
Providing Easy Connection between the Boardroom and the Desktop
1. 2.
3.
MX300 G2 EX60 Ted uses iPad to interact with the boardroom video unit
1. Ted uses the Intelligent Proximity app on his iPad to control MX300 G2 to call Rachelle.
2. Rachelle answers on her EX60.
3. Rachelle shares content and Ted views and saves content on his iPad
Video call
Content Sharing
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 43
• Use iPad to interact with boardroom video conferencing units
• Use iPad to call other video endpoints
• Use iPad to view and save content during a video call
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44
8:30 - :30m Registration and breakfast
9:00 - :10m Welcome & Introduction
9:10 – :30m Insights into collaboration market trends
9:40 - :20m Achieving common collaboration goals across Lines of Business
10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break)
11:00 - :30m Considerations for implementing cloud-based collaboration
11:30 - :15m Advanced Services
11:45 - :15m Prizes & Closing Comments
12:00 Close
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45 Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 45
Cisco Cloud Collaboration
Considerations when deploying cloud
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46
2000 2005 2011
Adoption Curve
Cloud Computing Public or Private
Traditional Data Centers
By 2015, 50 percent of all CIOs expect to operate the majority of their applications / infrastructures via the cloud Gartner 2011
2013 2015
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
Optimize Resources
Enable IT & Business Agility
Create a Unified Experience
Cisco Cloud Collaboration Advantages
Maintain Control & Management
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48
TelePresence
Meetings
TelePresence
Cisco WebEx Meetings Cisco Jabber
Customer Collaboration
Unified Communications
Collaboration Applications
Cisco Cloud Collaboration Solutions
Social
Partner Hosted Cisco Hosted Cisco WebEx Cloud Cisco Hosted Collaboration Solution (HCS)
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49
Cisco Collaboration Roadshow
Considerations for Implementing Cloud Based Collaboration
Mike McDermott
905-513-4612
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 50
• Why Implement Cloud Based Collaboration?
• Considerations when Implementing Cloud Reliability and Security Business Model Benefits Administration The Financial Benefits
• Summary
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 51
Why Implement Cloud Based Collaboration?
On Premise In the Cloud
Allstream HCS Cisco Collaboration Experience in
the Cloud
Traditional Customer Premise based collaboration experience
Comparable Functionality
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 52
Costs: - Initial Capital cost of acquisition - Hardware Upgrades - Software Upgrades - Occasional Set Upgrades - Professional Services (PS) for Upgrades - Maintenance Contract, Managed Services, DTOS - LD, Conferencing Service, PRI, Analog Trunks, SIP trunks.
Perhaps more than one vendor. - If Fall behind - Potential for Large EOL impacts for HW, SW and
PS - Sometimes adding one feature can cost big $
Your Time: - Write and review RFP’s - Review Upgrade quotes - Schedule Upgrades - Understand PSTN connectivity options - Training for Admin - Review and decode multiple Invoices - Annual Budgeting - Attend technical vendor meetings - Cost Justification/Business Planning - Request Funding - Try to align end user requirements with what was purchased
Impacted Services: - Back up Power Systems - Cooling solutions - Data Centre physical space – Rack and Cabling - VPN, Firewall - Active Directory - Diverse Points of Network Entry and perhaps network
redundancy
Flexibility / Reliability: - Cannot downsize cost effectively - Growth can take time. Order licenses, wait for equipment,
schedule PS - Variable costs when growing – sometimes need vendor quotes - Limited to what you have for features - DR planning has practical limitations such as expense, IT
room/data centre space, size of office
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 53
Spending more time managing equipment and vendors than delivering end customer solutions and driving the business. Collaboration expectations are evolving at a faster pace now that end users have good tools in their personal lives. Hard to keep up with our CPE solution. Is there a simpler and more cost effective business model for advanced collaboration? . . . . Does Cloud Change This?
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 54
• Secure, redundant, private cloud experience with Cisco based advanced collaboration applications
• Virtualized Data Centre Architecture for exceptional redundancy
• MPLS based connections deliver a quality end user experience for voice and video applications
• Local redundancy – Can operate if disconnected from the Cloud
• PSTN Connectivity redundancy
• Many endpoint devices available
• Enable any mobile device – smartphone or tablet
• Contact Centre Optional
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55
Services Product
Voice & Video Cisco Unified Communications Manager
Voice Mail & Integrated Messaging Cisco Unity Connection
Instant Messaging & Presence Cisco Unified Presence, Jabber
Mobility Services Cisco Unified Mobility, Mobile Clients
IMS Integration
Wide choice of IP Endpoints, Video endpoints, PC Console and Conference Units Cisco IP Endpoint portfolio, EX 60, EX90
Contact Centre Cisco Contact Centre
Allstream HCS – Current Apps
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 56
Features Included
Basic Foundation Standard Contact Centre Full Voice/Call Control
Contact Centre License can be added to any HCS Seat
Unified Messaging
IM & Presence
Desktop Soft phone
Smartphone Client
Devices Supported 1 1 10
Initial Voice Gateway
SIP Trunks
Self-Care Portal
Fully Monitored
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 57
• Per User per month Pricing Includes: Hardware and Software:
HCS license selected, Server and Storage in Cloud HCS Gateway (ISRG2)
Services: Standard Installation Upgrades for term (Hardware and Software) Maintenance with SLA’s for the term Administration and End User Portals
Network: Connection to PSTN DID
• IP Sets and soft clients are often CapEx but could be added to a monthly OpEx price as well.
Com
plete Solution
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 58
Allstream HCS Admin Portals
• View and make changes to voice, voicemail, mobility and presence services
• Promote discovery of UC features directly to the users
End User Portal
• Add and change users and services • View billing and usage reports • Customer location based management • Determine numbering plans for individual
locations
Customer Portal
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 59
Costs: - Simple all inclusive cost per user per month. No upgrades for
hardware and software, no maintenance quotes, no install quotes, PSTN access included, Canadian LD Included.
- No End of Life issues again – reduces Capital exposure - Features can be changed at any time and tailored to individual
users. Pay for what you need. - Customers can downsize and their invoice is reduced the
following month. Dynamic. - Can be OpEx or a combination of OpEx/CapEx
Your Time: - You know what every indiviudal end user costs so the complexity
in budgeting and getting quotes is removed. - Planning is minimized. Can grow without limit and can downsize. - Seats are available on demand – no ordering delays - New software features are made available to you immediately
Impacted Services: - Very limited consideration to back up power systems, electrical
requirements, data centre or IT room space
Flexibility / Reliability: - Virtualization can be deeper than CPE builds - Tier 3+ Data Centre benefits - Customized dedicated firewalling by customer - Dedicated customer software for all applications - Upgrade control: You decide when you upgrade
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 60
• Is HCS Cost Effective?
• How does it compare to a Customer Premise Model?
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 61
• When comparing costs between CPE and Cloud the Cloud is typically 20-40% less expensive in the 100 user plus market
Allstream assists in the cost comparison using our Total Cost of Ownership model. The model captures all costs for a CPE solution (Hardware, Software, Upgrades, PS, Network, LD, conference, electrical, floor space, etc) and delivers a total cost per user per month. If you do not have all the costs it delivers reasonable estimates.
Typically takes less than one hour
When the above output is compared with HCS then we are typically in the range of 20%-40% less expensive
Private, Simple, Reliable, Flexible, Feature Rich
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 62
Enhanced Reliability Excellent Security Substantial Business Model improvements Financial savings
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 63
Mike McDermott Cloud Consultant [email protected]
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 64
8:30 - :30m Registration and breakfast
9:00 - :10m Welcome & Introduction
9:10 – :30m Insights into collaboration market trends
9:40 - :20m Achieving common collaboration goals across Lines of Business
10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break)
11:00 - :30m Considerations for implementing cloud-based collaboration
11:30 - :15m Advanced Services
11:45 - :15m Prizes & Closing Comments
12:00 Close
Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 65
Cisco Advanced Services
March 2014.
Modular, Simplified PorZolio
Help Customers Realize the Full Value of Their IT Investments Faster
• Create an agile infrastructure
• Develop a cost effec3ve strategy
• Prepare to support new solu3ons
• Speed 3me to value
• Reduce deployment costs
• Maintain availability during deployment and migra3on
• Improve performance, availability, resiliency • Increase efficiency and reduce costs • Mi3gate risk
SERVICES FROM CISCO TOGETHER WITH OUR PARTNERS
SMART SERVICE
CAPABILITIES
• Integrate Cisco TelePresence and Cisco WebEx into one solu3on • Acend mee3ngs using the most accessible collabora3on technology • Improve user experience and produc3vity • TelePresence and WebEx • Simplified scheduling
Integra3ng the two solu3ons
• Integra3on components: • WebEx • CUCM • VCS • TMS • MCU
• TP Server • TP Endpoints • Produc3vity Tools • Mobile Clients • Network Infrastructure
Cisco Services has developed a proven, consistent service delivery methodology engaging in 70+ of all WeTP Integra>ons
Service delivery focused on retaining stability and posi>ve experiences of your Telepresence and WebEx solu>ons
Innova>ve solu>ons that change the way we work, live, and play
New Integra>on between TP and WebEx with minimal industry experience
Nature of the adop3on challenge varies with the technology
UC Dial Tone
Replacement
Social SoIware (Quad)
HCS/CaaS CUWL Pro Business Video (CTS &
Tandberg & Jabber/ Desktop)
Contact Center
Enterprise
Conferencing (WebEx & Mee>ng Place)
High End-‐ User Adop3on Challenge
High Organiza3onal Adop3on Challenge
High End -‐User and Organiza3onal Adop3on Challenge
1. No Capital Budget for New Equipment
2. High Implementa3on Costs
3. High Opera3ons and Support Costs 4. Lack of Business Jus3fica3on for New and/or Con3nued Investment
5. Failure to Progress Beyond Trial, Proof of Concept, and/or Limited Commercial Deployment
6. ROI Not Defined and Tracked
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 71
8:30 - :30m Registration and breakfast
9:00 - :10m Welcome & Introduction
9:10 – :30m Insights into collaboration market trends
9:40 - :20m Achieving common collaboration goals across Lines of Business
10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break)
11:00 - :30m Considerations for implementing cloud-based collaboration
11:30 - :15m Advanced Services
11:45 - :15m Prizes & Closing Comments
12:00 Close
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 72
Bring Voice and Video Together • Gain savings when upgrading or migrating your communications system. The Video Collaboration Promotion • Discounts on Cisco TelePresence portfolio, Cisco desktop Collaboration Experience DX650 smart desk phone and much more! Made for small and medium sized businesses: Cisco Business Edition 6000 • LIMITED TIME – discounts for Midsize Business Solutions. WebEx Meetings. Sign up for Free • Get unlimited meetings in HD video. Cisco Financing offers no payments or interest for 3 months • Finance your entire Cisco Collaboration Solution at rates as low as 0% Collaboration User Group • Join the Cisco Collaboration User Group. It is fast, easy and free.
To take advantage of these offers, please visit our website here: http://www.cisco.com/go/CollaborationRoadshow
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 73
• What: Enterprise-wide IM included in Unified Communications Manager (CUCM) license
• Eligibility: CUCM customers On-premises Presence & IM
• Who: All employees Even if not using voice/video
• On: Any device – Jabber IM client Win, Mac, iOS, Android, Blackberry, Web with Jabber SDK
Cisco Confidential – Do Not Share Externally
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 74
Define your strategy and objectives
Prioritize use cases and businesses processes
Cisco is here to partner with you
Design to support a complete strategy
Gain influence with stakeholders