Solutions Corporate

C O R P O R AT E

Universal AV Servicesbringing your audio andvisual needs to life!

Company Outline

Established in April 1990 Universal AV Services Ltd remainscommitted to developing long standing relationships withCorporate, Education and Public Sectors. Our reputation isbased upon a wealth of knowledge and resolute customerfocus to deliver high quality solutions through the supply,installation, technical event solutions and service of integratedAudio Visual Solutions.

Submerged in great technology which has changeddramatically over the last twenty years our vision and beliefhas not. Your projects become our top priority, through ourflexible approach we aim to deliver on time and on budget toyour complete satisfaction, which is why our clients keepcoming back.

The investment and changes in technologies has changed theway in which we teach and learn. People expect to be inspiredand entertained at all levels. Universal AV has grasped thischallenge and provides organisations with leading edge audiovisual solutions, that help to shape and enhance environmentssuch as;

Whether you are a primary school, local company through toa university or the largest of multi-national corporationsUniversal AV Services are able to tailor an audio visual solutionto meet your needs.

• BOARD ROOMS

• MEETING ROOMS

• INFORMAL MEETING AREAS

• TRAINING ROOMS

• CLASSROOMS

• SEMINAR ROOMS

• LECTURE THEATRES

• CONTROL CENTRES

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Companies are tasked with providing more effective means ofcommunication coupled with improved working practiceswhilst at the same time having to be aware of and tackleenvironmental issues and deliver cost saving strategies.Companies now look at audio visual technology as a means ofgiving them the edge over their competitors and helping themprovide the extra ingredient to allow them to succeed.

The vision of work and what the work place represents haschanged dramatically over the past few decades. Work is nolonger considered to be a physical place. The office now formany, is a desk at home. If the home can be considered aworkplace, why do we insist that people travel to internalmeetings at a formal office? We have embraced some aspectsof change but not all. Work is a state of mind not a place?

The Challenge and mind shift is immense, the question is - Areyou ready to make the necessary steps and tackle thechallenge?

Universal AV are helping many companies grasp the challengewith both hands and move forwards with the use of innovativeaudio visual technologies and solutions.

Through the use of audio visual solutions and technologiesUniversal AV can help your business be more:

The way in which we communicate and carry out business is constantlychanging. All businesses and staff are faced with similar issues; trying to bemore productive and efficient with less resources and tighter schedules.

In short the business world haschanged, have you changed with it?

• EFFECTIVE

• EFFICIENT

• ENVIRONMENTALLY FRIENDLY

• ECONOMICAL

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Reception

Is the first impression and marketing opportunity you providein reception a positive and lasting one? Do you displayprominent messages and create an enticing environmentwhen customers/suppliers enter your reception?

The reception area is vital and the first place you are able toleave your lasting impression. The footfall through this area islikely to be high with employees and visitors and we shouldutilise the opportunity to communicate with them. UniversalAV Services believes that you are able to enhance this spaceand make it more memorable through the use of audio visualtechnology such as digital signage and touch screentechnology.

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Is the first impression andmarketing opportunity youprovide in reception apositive and lasting one?

Meeting Rooms

The modern meeting room has changed through the use ofaudio visual technology. No longer is a flip chart and minutetaking acceptable in the busy working environment.Productivity is measured in results, and the correct utilisationof audio visual technology in these rooms ensures yourmeetings are productive.

When looking at your meeting spaces and productivity,truthfully answer the following questions:

If you question the answers to any of the above points thenthe question needs to be – Can we work in a better, moreproductive manner?

Making our meeting rooms more productive is simple throughthe use of modern and innovative audio visual technologiesbuilt around the UC (unified communications) systems alreadyavailable, such as Microsoft Lync, WebEx, Skype and Fuze. Awell designed AV system can synchronise across IT platformsincorporating PC, MAC and BYOD (Bring Your Own Device),providing an intuitive and easy to use interface thatencourages use, drives adoption, and ensures users are notintimidated by irrelevant and complex options.

Universal AV suggest utilising interactive technologies whichoffer the ability to work in real time whilst automaticallyrecording and distributing important information to colleaguesand clients. With conferencing software, participants can bebased anywhere in the world and still be fully involved in themeeting. When needed the option to conference/video call canalso be added, allowing for a truly collaborative meetingexperience.

£88 billion is wasted every year in theUK in non productive meetings –Proudfoot Productivity Report.

• Do you still write on flip charts or white boards?

• Who takes minutes and types them up? Timescales?

• Who records what is on the flip chart or the white board? Do you take pictures of it?

• Are your meetings productive?

• How long did it take you to get there and more importantly what is the cost?

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Conference/Board Rooms

With modern working practices changing, the traditionalBoardroom/ Conference Room is a thing of the past. These roomscan no longer just look the part; more is expected of theconference room. The demand for effective and immediatecommunication has driven the need for better conferencingsolutions and productive meeting space.

More is now understood at all levels of what is required within aconference/board room. When looking at solutions Universal AVwill guide you through the process. There are many questions tobe asked and answered.

For example do you need to communicate with other branches,external companies, home workers etc? What do you need tocommunicate with them, do you need to see their faces, just heartheir voices, share data and work on the same documents or acombination of all?

With the latest in audio visual technology all of this is achievable.

Open Spaces

All companies have open spaces, whether it be hallways, informalmeeting areas or canteens. Audio visual solutions can also beused to turn an informal meeting area into a productive meetingarea through the use of versatile audio visual solutions. Thisprovides you with flexibility when it comes to meeting areas andensures you internal communication is effective.

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Universal AV can help you create a stimulatingand engaging conference room through the use of audio visual solutions

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Services

Universal AV provides a range of services to customers to ensure thesmooth running of all projects, from initial sales quotation through to aftersales support and maintenance we have a dedicated team of individualswho work with you to ensure your requirements and needs are met.

Administration Warranties Universal AV realise that it can get a bit confusing when youpurchase equipment and are covered by a Manufacturers’three year return to base warranty. What does this actuallymean?

Usually it means the manufacturer will repair and cover theproduct but it is your responsibility to get the equipment to themanufacturer - this is no mean feat when a projector forexample is suspended 10ft from the ceiling. This may alsoinvolve several different manufacturers. Universal AV’sadministration warranties are designed to take the hassle outof the process.

Bespoke Warranty and Preventative MaintenanceFor customers who require a more comprehensive cover,Universal AV offers a bespoke warranty service. Taking in toaccount the client, the type of equipment and how theequipment is being used we can offer a service level agreementtailor made for our customers.

Service Calls For equipment that is out of warranty or where our customersdo not have a warranty or maintenance agreement in place,Universal AV has a dedicated in-house service team that is ableto respond to customers should they have an issue withequipment?

LeasingWhy pay up-front for audio visual assets that typically onlyprovide a return on your investment over time and depreciatethroughout? In partnership with some of the UK’s leadingcompanies, Universal AV is able to provide a range of financialpackages to best suit your needs.

ConsultancyUniversal AV offers a full consultancy service to customers. Weunderstand that when making decisions you need to have allthe information available to ensure that you reach the desiredoutcome. We understand the best and most cost effectivemethods to get you there; it is what we have done successfullyfor quarter of a century.

Installations One of the key elements to an audio visual integration processis the installation. By working with you and adopting a flexibleapproach we aim to get it right at the first time of asking toyour complete satisfaction. It is our expertise in this area thatensures all of your audio visual projects are a success.

Project Management Universal AV believes that effective Project Management isfundamental to the success of any implementation. Theultimate goal is to promote the delivery of qualityproducts/installations that result in projects which arecompleted on time and within budget to our consistent highstandards.

TrainingThe installation is complete, the room is tidy and it all looksamazing. You have invested in truly remarkable technologythat is going to help the manner in which you carry out day today functions; training should be the next step, however all toooften we see this element overlooked. Universal AV deliversvaried training packages to customers depending on needs toensure that you gain the most from the audio visual solutioninstalled and meet those all important objectives ofcommunicating better, reducing costs and increasingproductivity.

After Sales SupportUniversal AV prides itself that is has a strong team ofdedicated account managers that are always on hand forcustomers pre and post installation phase. This is a solidrelationship that has been built over quarter of a century. Postsales is continuous where Universal AV are concerned,customers are never just left after an installation. Good strongpositive relationships like we have could not have been builtotherwise.

From the very start of our project Universal AV delivered an exceptional service. They provided a detailed quotation based on our initialbrief and as the project moved forward we were kept up to date with every aspect of the job. We were really impressed with the flexibility ofthe whole Universal team.

On site the technicians were very accommodating, working with other contractors to complete the project within its tight deadline. Theworkmanship, knowledge and experience of the Universal team is truly impressive, and their ability to solve issues on site told us withoutdoubt that we had made the right decision employing Universal AV for this project. Work was completed on time and to a very high qualityfinish. I wouldn't hesitate in recommending or approaching them again for future installation work."

Ben Hines, Senior Audio Visual Technician,The SAGE Gateshead

“Universal have helped provide us with the right solution for our business. It wasn’t an easy task because of the specific requirements thatwe had and in some cases Universal AV have had to come up with innovative solutions to enable the system to work in the way that werequire. However, throughout the process they have been extremely helpful and knowledgeable when advising on the best solutions for ourbusiness. From the introduction of the system at Teal Park, we have then upgraded our AV solutions at our other sites in Lincoln to the samesystems using Universal AV as the provider.”

Julia Reid, Communications ManagerSiemens Turbomachinery Ltd

“After a very thorough tendering process, we selected Universal AV to carry out the supply and installation of our complete AV system in ournew Glasgow office Head Quarters. The task assigned to Universal AV was made particularly challenging due to the very tight time-frameavailable before our relocation schedule and official Ministerial opening event.

However, I am pleased to testify that Universal AV performed in an exemplary manner: Courteous, communicative, professionalthroughout. And most importantly of all - on time and on budget. In no small part due to Universal AV’s contribution, our AV solution hasbecome integral to the working practices of ORE Catapult, and is the envy of clients and customers alike.

We would have no hesitation whatsoever in using Universal AV again, or recommending them for similar high-quality work.”

John Hartshorn – Chief Information OfficerOre Catapult

“What we wanted to accomplish has been realised and we are very thrilled how this project has worked out. We are very happy with theservice Universal AV have provided us, it’s been a very quick, clean and tidy installation.”

Melanie Adams, Centre ManagerActive Life Centre, Coxhoe

“The contract that I have been working on, for the last 8 years, has had me coming back, time after time to Universal, where I have usedheavily the experience and Technical knowledge available. Clive, whom I have dealt with from the word go, has proved that nothingcompensates for experience, sometimes people don’t want their goods replacing with new technology, they just want it repairing,something Universal and, Clive in particular have done for me. Universal have overseen several installs for me over the years frompresentation rooms for Video conferencing, to fully modernised training rooms, for one of the major banks. Whether we install ourselves or,use Universal’s employees, we receive the same amount of support. Even to the extent, I can ring up for advice to resolve an issue, with nobenefit to themselves.

The staff are very friendly, which seems to be a trait throughout the company, starting at the top. The little things, like the owner knowingyour name, and asking how you are, make you feel like you are more than a customer, this a company you want to do business with, anddoesn’t have you looking elsewhere, for solutions.”

Paul Holmes, Project ManagerMITIE Technical and Facilities Management

What our customers think

North West Office

01706 231834salesnw@uniav.com

Kingfisher Centre, Rawtenstall, Lancashire, BB4 8EQ

North East Office

0191 214 0650uniav2@uniav.com

Unit 18 D/E, Airport Ind  Est, Newcastle, NE3 2EF

Head Office

01274 200280sales@uniav.com

Guy Street, Bradford, West Yorkshire, BD4 7BB

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