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Understanding and Managing People

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Aims of this tutorial > Understand the nature of the unit, Organisational Behaviour and its practical significance

> Engage in an exercise what influences behaviour and misbehaviour in organisations, and potential interventions

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Structure of unit

Timetable

Assessment

> MCQ 60%> PDP 40%

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So, what is this thing called OB?

Study of structure, functioning and performance of organizations, and the behavior of groups and individuals within them(Huczynski & Buchanan,2001)

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Behavioural components in organizations

1. The individual

The individuals plat an important role in the functioning of organizations, they have a motive..

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Behavioural components in organizations

2. The group

Certain number of individual are put together in group to carryout a given task, they seek one ormultiple goal…

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Behavioural components in organizations

3. The organization

Organizations are made up of individual and groups. They are structured and managed to meetcollective goals. All organizationshave management structures…

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Behavioural components in organizations

4. The environment

> Environment is a state which has the potential to effect organizational practices. > Environment can be exogenousor endogenous

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QuestionsDescribe an example of organisational misbehaviour, where you as a customer were treated badly e.g. this could be the poor performance of a sales or service/ person in a shop, restaurant or hotel etc. Analyse systematically the possible explanations for your treatment in terms of individual, group, organisational or context factors. What does above reveal about the nature of explanations of organisational behaviour? What might the implications be for the organisation if the poor performance is not addressed? What organisational interventions could potentially and realistically be used to change organisational misbehaviour in your example?

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Summary

OB is a multi-level study of factors(individual, group, organizational and environmental) related to the way peoplebehave in organizations

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Summary

2. Explaining OB is complex e.g., requires carefully gathered evidence, critical analysis (identifying, evaluating,weighing up and reflecting on evidencebefore concluding), precise use of termseg performance, avoiding makingunrealistic generalizations (from your pastexperience, or between individuals, groups.)

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Summary

3. OB study helps us to understand what makesan organization ‘tick’ and may help managers toimprove organizational effectiveness e.g. improvecustomer service, staff motivation etc.