UK Local Government: collaboration, personalisation and online services
-
Upload
o2-business-uk -
Category
Technology
-
view
783 -
download
0
description
Transcript of UK Local Government: collaboration, personalisation and online services
UK Local Government Collaboration, personalisation and online services: key digital issues for councils across the UK
What’s on the agenda for UK councils in 2014? You can probably guess: Cost savings, efficiency, doing more for less…
So, the O2 Local Government Digital Forum commissioned some research:
And we work directly with councils.
• Smarter Working Britain, an independent report published in partnership with the Centre for Economic and Business Research (Cebr)
• The O2 Digital Communities Report • We also supported research by the
New Local Government Network, called Smart People, Smart Places
We found some enlightening statistics and attitudes…
What’s on the agenda for UK councils in 2014?
The O2 Digital Communities Report
Nearly half of people interviewed (48% of a total of 2027 consumers) said they would like to use digital services like apps and social media to interact with their local council.
61% of citizens feel that the digital services provided by their councils are either unreliable, or simply unavailable.
The Digital Communities Report also found significant frustrations about the quality and accuracy of information being delivered by councils:
84% of people claimed that the information they receive from their local authority is often out of date
82% think the information is incomplete
71% say it’s simply not relevant to them
Getting everyone connected
Unlocking the benefits Smart People, Smart Places also told us:
Digital can unlock benefits for councils in three overarching areas:
• The delivery of better and more cost-effective outcomes, especially through more integrated and citizen-centred services.
• The engagement and empowerment of citizens and communities.
• Cleaner, greener and more economically vibrant places.
We also found three key issues that are really pushing the digital buttons for
UK Local Government…
Improving collaboration, between organisations and between people, both to boost efficiency and to deliver a better citizen experience.
1. Collaboration
Members of Buckinghamshire County Council presented their benefits calculator to the Local Government Digital Fund judges. It has been developed in partnership with a variety of third-party organisations, and gives frontline staff a powerful tool to show people the whole picture of what help is available.
Collaboration
“Each of the partners has been involved from a very early stage, so they’ve informed the development of this…”
To find out more watch the video on the next slide…
2. Digital service delivery Getting closer to citizens and providing better service – ideally using digital channels.
Newcastle City Council are developing a SelfTrav app, which uses tracking technology to help young people with learning disabilities travel safely on public transport.
Digital service delivery
“We feel this will revolutionise how we deliver our special educational needs and disabilities transport…”
To find out more watch the video on the next slide…
3. Digital inclusion: getting everyone connected
Bridging the digital divide – getting more people connected, including the 10 million+ aged over 60, and those who may not have easy access to the internet.
Members of Scarborough Borough Council proposed a programme of digital mentoring, where young people share their digital skills with older people in more remote parts of the community, helping them to get connected.
Digital inclusion
“We want it to be seen as something that benefits their whole life… and really tackles improving wellbeing across the older population…”
To find out more watch the video on the next slide…
What’s at stake? According to the Smarter Working Britain report :
Better connectivity could save the ‘average individual working in Local Government’
153 hours a year.
Better access to digital services could lead to improvements in services worth
£1.6 billion a year.
The way forward
Collaboration
Digital service delivery
Digital services take away the barriers to communication, allowing Local Authorities and public sector bodies to work together to address local government challenges.
Councils can get better insights into what really matters to the people they serve, and make sure the services they provide meet those needs and expectations.
Digital inclusion
Efficiency, cost reduction, doing more with less
Everyone needs to benefit if things are going more digital – councils need to make sure that all sectors of the population have ready access to digital services.
This still matters, and achieving the first three points will make a vital contribution to delivering savings and process improvements.
Find out more
The O2 Digital Communities Report Find out more and get the report >
Smart People, Smart Places Find out more and get the report >
The Local Government Digital Fund o2.co.uk/lgdf
Smarter Working Britain Find out more and get the report >
Thank you
Visit o2.co.uk/localgovernment
0800 955 5590