Personalisation Overview

5th July 2010

Personalisation

Personalisation of social care means moving away from traditional provision where people are fitted into a limited set of available statutory services. It involves considering a person as an individual with aspirations, as well as needs, and a circle of family, friends and other resources and support mechanisms around them. It takes into account the individual’s personal responsibilities and their own resources, as well as those available through statutory and other services, to meet their needs in the best way possible

The Government

Local Government

Social Care

Putting People First

Personalisation

Self directed support

PUTTING PEOPLE FIRST

Putting People First identifies four areas where councils and their partners are asked to focus

Personalisation

Personalisation

• Universal services, ensuring general support and services are available to everyone locally including things like transport, education, health, housing and access to information and advice.

• Early intervention and prevention, helping people to stay independent for longer

• Choice and control through self directed support with services that meet people’s needs rather than people fitting with the limited services on offer.

• Social capital, building a society where everyone has the opportunity to be part of the community and experience the care that can come from family and friends. Carers need to be recognised and supported in their role.

Current Model of Social Care

Prevention

Duty, Access and Hospitals

Re- ablementCare Management

IncOT/LD, MH etc

Adult Safeguarding, Protection and Risk Management

Advice & Information Provision

In-houseServices

CommissionedServices

Review Teams

Support/Specialist Services

New Model of Social Care

Advice & Information Provision

Prevention

Referral/Contact

Assessment(CSC)

Re- ablement

Assessment & Eligibility

RAS Support Planning

Review

Outcomes Met Outcomes Met

Authorisation and Validation

Adult Safeguarding, Protection and Risk Management

CUSTOMER JOURNEYSupport Pathway

Brokerage

Advice & Information Provision

Our Progress So Far

• Self Directed Support Target Operating Model inc. Customer Service Centre

• Resource Allocation System (RAS) and Support Planning tools• North West Leicestershire Pilot• 2 Social Enterprises (Melton Mowbray and Oadby & Wigston)

• Regional Co-production event action plan

• Voluntary Sector and User Lead Organisation engagement

• Remodelling and training of our staff to deliver transformed services

• Safeguarding and Risk Management approach

• Roll-out strategy and transition planning

• Community Networks and User Lead Organisations

• Engagement and co- production with service users, carers and voluntary

organisations

• Co-production is a key part of this agenda• Real change can only happen by engaging users and

carers throughout • Personalisation means empowering people to develop

solutions that work for them

‘ our processes will be co-produced, co-developed, co-evaluated and will enable to recognise that real change will only be achieved through the participation of users and carers at every stage. We recognise that sustainable and meaningful change depends significantly on our capacity to empower people who use our services and our staff’

Co-Production