My Guideto Success

Irsquom aBuddy

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

Top tips

About documentThis document is interactive and navigation through the document is easy It is split into sections that focus on different parts your development journey Simply click the buttons in the contents bar or page and it will take you to the relevant section

In section 3 (the Im asection) there are links to skills to help you develop further To access these courses just click on the hyperlink

Welcome to your very own Guide to Success Before you get started please take some time out to fill in a quick survey CLICK HERE to jump to the survey

Accessing online learning

To access your Online Learning click HERE Or go to wwwnandoscouklearning if you are not on your restaurant laptop or computer Whenever you see this icon head to online learning for your course

The log in page will ask you to enter your username and password your username is your clock in number and the password is nandos

When you are working through your Online Learning It is recommended that you have headphones and are in a relatively quiet environment with minimal distractions Some of the modules will require you to complete a test at the end so also ensure you have enough time to thoroughly go through all the information

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

Top tips

About documentThis document is interactive and navigation through the document is easy It is split into sections that focus on different parts your development journey Simply click the buttons in the contents bar or page and it will take you to the relevant section

In section 3 (the Im asection) there are links to skills to help you develop further To access these courses just click on the hyperlink

Welcome to your very own Guide to Success Before you get started please take some time out to fill in a quick survey CLICK HERE to jump to the survey

Accessing online learning

To access your Online Learning click HERE Or go to wwwnandoscouklearning if you are not on your restaurant laptop or computer Whenever you see this icon head to online learning for your course

The log in page will ask you to enter your username and password your username is your clock in number and the password is nandos

When you are working through your Online Learning It is recommended that you have headphones and are in a relatively quiet environment with minimal distractions Some of the modules will require you to complete a test at the end so also ensure you have enough time to thoroughly go through all the information

4

Contents1 Welcome to Nandos Robbys commitment to why growing

others is at the heart of Nandorsquos

5 WorkbookYour handy workbookchecklist will help you feel competent and confident in your role at Nandorsquos

7 Explore ItAll about the bitesize modules available

6 Online Learning A guide through your online modules

9 Whats Next Ready for the next role Know how to enhance your potential

4 Your Journey Your learning journey from your guide to success to being the best you can be

8 Resources amp Contacts

Know what is available for you to use and who to contact should you need

2 IntroductionYour introduction to Nandos and to your learning journey

3 Im a Buddy Your guide to the NanDorsquos for your role and how to develop them

10 Sign Off Once you have completed your training you here is your sign off page

At Nandorsquos we want to change the world around us by making a real difference to peoplersquos lives ndash making a positive impact in a real and sustainable way

One way that we try to achieve that is by working hard to make sure that every member of our family is happy and can be successful This means that we keep an eye out for each other inspire each other and celebrate with each other

We want Nandorsquos to be a place where every Nandoca can be the best they can be ndash not only at Nandorsquos but also in life Growing Others is at the heart of this ndash a commitment that we all share responsibility for Itrsquos the generosity of the people around us and the time they invest in us that allows us to develop our skills and confidence ndash in and out of work

With your passion drive and energy and our commitment to providing the training and development you need wersquoll continue to grow our people and Nandorsquos This guide is designed to help you embark on what will be a long successful enjoyable and memorable development journey

Since the very beginning our values of Pride Passion Courage Integrity and Family have been our guiding light We live and breathe them every day If we love those values and live our attitudes in everything we do we know that it creates the most special place to work ndash and our customers feel it When we get that right we can change the world

Welcome to the Nandorsquos family

Welcome to Nandorsquos

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

2 Introduction

2 Introduction

IntroductionThe Nandorsquos family has spread its wings from southern Africa taking our values and unique welcoming attitude around the world to you Right from the start our founders had great ambitions for their small business Robbie and Fernando had a clear vision to build a brand and understood that clarity about what the brand does was essential ndash so the chicken became the star of the show

However even from the very beginning they wanted Nandorsquos to be about more than chicken and profit The slogan in the early days was lsquohave fun and then make moneyrsquo but always in the right way giving people opportunities and making a positive impact on peoplersquos lives

Above all itrsquos the people that make the chicken and so itrsquos important we make Nandorsquos an inclusive fun place to work with plenty of opportunities to grow

It doesnrsquot matter how long yoursquove been part of the family or where you are in your career Your journey is unique to you but wersquoll make sure you know what opportunities and support is in place to help you grow

This guide provides clarity on what learning is available to you and a starting point to some great conversations wersquoll have with you about your dreams and aspirations while allowing you to be true to yourself and to take responsibility for finding your own path

Whatrsquos in it for meWe want to inspire you to be the best you can be ndash at Nandorsquos and out in the big wide world

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

2 Introduction

2 Introduction

When we talk about growth wersquore talking about more than just helping you do your job wersquore also talking about giving you the chance to increase your knowledge grow your skills and get the experience that you can use throughout your life From time management to building relationships wersquore here to help you become the very best person you can be

Wersquove put this guide together to help you understand what you need to be able to do in your role what skills and knowledge yoursquoll learn along the way and how to progress in Nandorsquos

I really just thought Irsquod be a Griller to pay the bills ndash I never realised I could do anything more My Patratildeo expanded my horizons ndash horizons I didnrsquot even know I had

Nandorsquos gave me the skills not to just be a better Manager but a better person If you feel supported and you have family around you it makes you feel you can do anything

Everyone has something special about them ndash yoursquove just got to find out what it is Our Compass guides and helps us understand what it

means to be part of the Nandorsquos family Want to know more about compass click on the compass below

Skills knowledge and experience

What I do How I do itMy ability to do well in my current role

Potential

What I can do nextMy potential to grow

and develop

There are 3 ways we look at how youll grow within Nandos 1 Your skills knowledge and experience 2 Your potential to do more 3 Our Compass and how you contribute to our purpose of Creating Lasting Happiness and changing lives together

How do I growin Nandorsquos

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

2 Introduction

2 Introduction

IntroductionThe Nandorsquos family has spread its wings from southern Africa taking our values and unique welcoming attitude around the world to you Right from the start our founders had great ambitions for their small business Robbie and Fernando had a clear vision to build a brand and understood that clarity about what the brand does was essential ndash so the chicken became the star of the show

However even from the very beginning they wanted Nandorsquos to be about more than chicken and profit The slogan in the early days was lsquohave fun and then make moneyrsquo but always in the right way giving people opportunities and making a positive impact on peoplersquos lives

Above all itrsquos the people that make the chicken and so itrsquos important we make Nandorsquos an inclusive fun place to work with plenty of opportunities to grow

It doesnrsquot matter how long yoursquove been part of the family or where you are in your career Your journey is unique to you but wersquoll make sure you know what opportunities and support is in place to help you grow

This guide provides clarity on what learning is available to you and a starting point to some great conversations wersquoll have with you about your dreams and aspirations while allowing you to be true to yourself and to take responsibility for finding your own path

Whatrsquos in it for meWe want to inspire you to be the best you can be ndash at Nandorsquos and out in the big wide world

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

2 Introduction

2 Introduction

When we talk about growth wersquore talking about more than just helping you do your job wersquore also talking about giving you the chance to increase your knowledge grow your skills and get the experience that you can use throughout your life From time management to building relationships wersquore here to help you become the very best person you can be

Wersquove put this guide together to help you understand what you need to be able to do in your role what skills and knowledge yoursquoll learn along the way and how to progress in Nandorsquos

I really just thought Irsquod be a Griller to pay the bills ndash I never realised I could do anything more My Patratildeo expanded my horizons ndash horizons I didnrsquot even know I had

Nandorsquos gave me the skills not to just be a better Manager but a better person If you feel supported and you have family around you it makes you feel you can do anything

Everyone has something special about them ndash yoursquove just got to find out what it is Our Compass guides and helps us understand what it

means to be part of the Nandorsquos family Want to know more about compass click on the compass below

Skills knowledge and experience

What I do How I do itMy ability to do well in my current role

Potential

What I can do nextMy potential to grow

and develop

There are 3 ways we look at how youll grow within Nandos 1 Your skills knowledge and experience 2 Your potential to do more 3 Our Compass and how you contribute to our purpose of Creating Lasting Happiness and changing lives together

How do I growin Nandorsquos

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

2 Introduction

2 Introduction

When we talk about growth wersquore talking about more than just helping you do your job wersquore also talking about giving you the chance to increase your knowledge grow your skills and get the experience that you can use throughout your life From time management to building relationships wersquore here to help you become the very best person you can be

Wersquove put this guide together to help you understand what you need to be able to do in your role what skills and knowledge yoursquoll learn along the way and how to progress in Nandorsquos

I really just thought Irsquod be a Griller to pay the bills ndash I never realised I could do anything more My Patratildeo expanded my horizons ndash horizons I didnrsquot even know I had

Nandorsquos gave me the skills not to just be a better Manager but a better person If you feel supported and you have family around you it makes you feel you can do anything

Everyone has something special about them ndash yoursquove just got to find out what it is Our Compass guides and helps us understand what it

means to be part of the Nandorsquos family Want to know more about compass click on the compass below

Skills knowledge and experience

What I do How I do itMy ability to do well in my current role

Potential

What I can do nextMy potential to grow

and develop

There are 3 ways we look at how youll grow within Nandos 1 Your skills knowledge and experience 2 Your potential to do more 3 Our Compass and how you contribute to our purpose of Creating Lasting Happiness and changing lives together

How do I growin Nandorsquos

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

2 Introduction

2 Introduction

Skills knowledge and experienceWhat I do and how I do it

What I do Your job description outlines the purpose and key responsibilities of your role Itrsquoll give you a good idea of whatrsquos expected of you and what great looks like

NanDos - How I do it We spoke to our Nandocas about how they do their roles and they shared with us the skills knowledge and experiences they felt were most important

1 Task Management ndash how you manage your work 2 Relationship Management ndash how you get the best from those around you 3 Self Management ndash how you get the best from yourself

Looking at your role To understand what yoursquore great at and where you have room to grow look at the lsquowhatrsquo and lsquohowrsquo of your role Use this as a guide reflecting on your own perfor-mance as well as having conversations with your Manager and team

Task ManagementI am able to deliver high performance by

Nan

Dos

P

erso

nal q

ualit

ies

or c

hara

cter

isti

cs

that

infl

uenc

e ho

w s

ucce

ssfu

l so

meo

ne w

ill b

e in

thei

r w

ork

Spotting opportunities

Gathering and understanding

information

Making the right decision

at the right time

Being prepared

Paying attention to

detailGetting results

Wha

t mig

ht y

ou s

ee

Forward thinking

Joins the dots Shows agility PlansShows

accuracyResults

orientated

Externally focused

Passes on information as

appropriate

Makes sound decisions

Organises Is thoroughSolutions orientated

Sees the bigger picture

Identifies issues

Uses the right information at the right time

PrioritisesDemonstrates high standards

Meets deadlines

Shows curiosity

Makes linksThinks

commerciallyKeeps things

on track

Is innovativeGathers

information

Asks for help when

appropriateGets stuff done

NanDos - How I do it

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

2 Introduction

2 Introduction

Relationship ManagementI am able to get the best from my people by

Nan

Dos

P

erso

nal q

ualit

ies

or c

hara

cter

isti

cs

that

infl

uenc

e ho

w s

ucce

ssfu

l so

meo

ne w

ill b

e in

thei

r w

ork

EmpoweringHaving

personal presence

MotivatingBeing

approachableUnderstanding

othersInfluencing

Wha

t mig

ht y

ou s

ee

Delegates A storyteller Has fun Easy to talk toSeeks to

understand others

Challenges constructively

Sets clear goals and

expectationsRole models

Celebrates success

Builds rapport with everyone

Asks questionsSeeks win-win

outcomes

Gives feedback

Creates excitement amp

engagement in others

Encourages others

Welcomes others

Responds appropriately

Works collaboratively

Encourages others to make

decisionsLeads change

Brings out the best in people

Builds trust Actively listens

Sees the best in people

around them

Creates a vision

Puts themselves

into the shoes of others

Gives opportunity to

others

Lives through purpose

Self ManagementI am able to be the best version of myself by

Nan

Dos

P

erso

nal q

ualit

ies

or c

hara

cter

isti

cs

that

infl

uenc

e ho

w s

ucce

ssfu

l so

meo

ne w

ill b

e in

thei

r w

ork

Being assertive

Improving myself

Delivering under

pressure

Being adaptable

Being proactive

Wha

t mig

ht y

ou s

ee

Gives tough love

Seeks to increase self awareness

Recovers quickly from

setbacks

Able to work in ambiguity

Responds at the right time

Communicates confidently

Looks for is open to and responds to

feedback

PerseveresDeals with

change constructively

Makes decisions

Expresses thoughts

feelings and beliefs

Takes responsibility

for their impact

Performs under

pressure

Flexes their style

Takes initiative

Clear and honest

Shows vulnerability

Managers emotional

state

Shows humility

Asks for help when

appropriate

NanDos - How I do it

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

3 Im a Buddy

3 Im a Buddy

Irsquom aBuddy

The purpose of my role

Irsquom passionate about helping people to be the best they can be As a Buddy I support every new and existing Nandoca through training on how to create amazing moments and feelings for our customers and being a role model for fantastic skills and behaviours

What I dobull I carry out all front and back of house key

Nandoca responsibilitiesbull I support my Patratildeo to recruit new Nandocas

help on trial shifts and provide feedback to the management team

bull I induct new Nandocas and welcome them into the family

bull I train my existing Nandoca teambull I make sure that all my Nandocas have completed

their training including e-learning to Nandorsquos compliance standards

bull Irsquom a role model to my team by demonstrating my commitment to Nandorsquos high standards and living the Compass

bull I take responsibility for providing support encouragement challenges and feedback to everyone in the family in order to help them grow

Irsquom prepared bull I prioritise my tasks so that everything is prepared before the restaurant opens to allow me to do my role successfully

bull I make sure my work area remains organised clean and safe at all times

bull I plan my training so that my Nandocas get the most out of the time they spend with me

How I do it brilliantly (Just a few examples of what it might look like) Click links to learn more or visit online learning on wwwnandoscouklearning if you are reading a paper version

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

2 Introduction

2 Introduction

Relationship ManagementI am able to get the best from my people by

Nan

Dos

P

erso

nal q

ualit

ies

or c

hara

cter

isti

cs

that

infl

uenc

e ho

w s

ucce

ssfu

l so

meo

ne w

ill b

e in

thei

r w

ork

EmpoweringHaving

personal presence

MotivatingBeing

approachableUnderstanding

othersInfluencing

Wha

t mig

ht y

ou s

ee

Delegates A storyteller Has fun Easy to talk toSeeks to

understand others

Challenges constructively

Sets clear goals and

expectationsRole models

Celebrates success

Builds rapport with everyone

Asks questionsSeeks win-win

outcomes

Gives feedback

Creates excitement amp

engagement in others

Encourages others

Welcomes others

Responds appropriately

Works collaboratively

Encourages others to make

decisionsLeads change

Brings out the best in people

Builds trust Actively listens

Sees the best in people

around them

Creates a vision

Puts themselves

into the shoes of others

Gives opportunity to

others

Lives through purpose

Self ManagementI am able to be the best version of myself by

Nan

Dos

P

erso

nal q

ualit

ies

or c

hara

cter

isti

cs

that

infl

uenc

e ho

w s

ucce

ssfu

l so

meo

ne w

ill b

e in

thei

r w

ork

Being assertive

Improving myself

Delivering under

pressure

Being adaptable

Being proactive

Wha

t mig

ht y

ou s

ee

Gives tough love

Seeks to increase self awareness

Recovers quickly from

setbacks

Able to work in ambiguity

Responds at the right time

Communicates confidently

Looks for is open to and responds to

feedback

PerseveresDeals with

change constructively

Makes decisions

Expresses thoughts

feelings and beliefs

Takes responsibility

for their impact

Performs under

pressure

Flexes their style

Takes initiative

Clear and honest

Shows vulnerability

Managers emotional

state

Shows humility

Asks for help when

appropriate

NanDos - How I do it

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

3 Im a Buddy

3 Im a Buddy

Irsquom aBuddy

The purpose of my role

Irsquom passionate about helping people to be the best they can be As a Buddy I support every new and existing Nandoca through training on how to create amazing moments and feelings for our customers and being a role model for fantastic skills and behaviours

What I dobull I carry out all front and back of house key

Nandoca responsibilitiesbull I support my Patratildeo to recruit new Nandocas

help on trial shifts and provide feedback to the management team

bull I induct new Nandocas and welcome them into the family

bull I train my existing Nandoca teambull I make sure that all my Nandocas have completed

their training including e-learning to Nandorsquos compliance standards

bull Irsquom a role model to my team by demonstrating my commitment to Nandorsquos high standards and living the Compass

bull I take responsibility for providing support encouragement challenges and feedback to everyone in the family in order to help them grow

Irsquom prepared bull I prioritise my tasks so that everything is prepared before the restaurant opens to allow me to do my role successfully

bull I make sure my work area remains organised clean and safe at all times

bull I plan my training so that my Nandocas get the most out of the time they spend with me

How I do it brilliantly (Just a few examples of what it might look like) Click links to learn more or visit online learning on wwwnandoscouklearning if you are reading a paper version

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

3 Im a Buddy

3 Im a Buddy

Irsquom aBuddy

The purpose of my role

Irsquom passionate about helping people to be the best they can be As a Buddy I support every new and existing Nandoca through training on how to create amazing moments and feelings for our customers and being a role model for fantastic skills and behaviours

What I dobull I carry out all front and back of house key

Nandoca responsibilitiesbull I support my Patratildeo to recruit new Nandocas

help on trial shifts and provide feedback to the management team

bull I induct new Nandocas and welcome them into the family

bull I train my existing Nandoca teambull I make sure that all my Nandocas have completed

their training including e-learning to Nandorsquos compliance standards

bull Irsquom a role model to my team by demonstrating my commitment to Nandorsquos high standards and living the Compass

bull I take responsibility for providing support encouragement challenges and feedback to everyone in the family in order to help them grow

Irsquom prepared bull I prioritise my tasks so that everything is prepared before the restaurant opens to allow me to do my role successfully

bull I make sure my work area remains organised clean and safe at all times

bull I plan my training so that my Nandocas get the most out of the time they spend with me

How I do it brilliantly (Just a few examples of what it might look like) Click links to learn more or visit online learning on wwwnandoscouklearning if you are reading a paper version

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

3 Im a Buddy

3 Im a Buddy

I pay attention to detail

bull I ensure my Nandocasrsquo training paperwork is signed off accurately

bull I thoroughly check to ensure all areas of the restaurant are clean tidy and safe at all times

bull I maintain high standards in how I present myself and what I do

I get results bull I get stuff done and I do what I say I willbull I work with others to keep training on

track and get as much done as possiblebull When I spot a training need I bring solutions

to my management team

I gather and understand information

bull I actively gather information to support my Nandocas in their learning

bull I help identify issues when recruiting or training Nandocas

bull I pass on appropriate information and feedback when inducting or training other Nandocas

Irsquom approachable

bull I am easy to talk to and get on with the team and customers

bull I welcome new Nandocas making them feel like part of the family

bull When training I build trust with others through open and honest conversations and feedback

I motivate bull I encourage my Nandocas to learn and try new things

bull I ensure that my Nandocas have fun and are excited about products customers and the restaurant

bull When Nandocas learn new skills and achieve goals I celebrate their success

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

3 Im a Buddy

3 Im a Buddy

bull I seek to understand others when Irsquom training or supporting

bull I actively listen while Irsquom developing Nandocas to make them feel valued

bull I ask questions to check the understanding of Nandocas during training

I understand others

bull When the shift or training is challenging I keep calm and perform under pressure

bull I am able to manage myself even when Irsquom stressed

bull When training is difficult I persevere in supporting my Nandocas to achieve their goals

I deliver under pressure

bull When Irsquom asked to do something I respond at the right time

bull I make decisions to make sure the shift runs smoothly

bull I take the initiative when dealing with customer complaints and increasing restaurant sales

Irsquom proactive

bull I flex my style in different situations and with different people in order to get the best result

bull I deal with change constructively and help embed new ways of working

bull Irsquom able to perform well even without all the facts

Irsquom adaptable

How do I know if Irsquom doing a great jobbull How my customers feel about food Food amp Drink

score ndash Yumpingobull How my customers feel about the service they

receive NPS - Yumpingobull How safe my restaurant is Health and Safety

Audit ndash overall score and critical contraventions bull How my team feel Heart and Soul-Peakon survey bull Time taken to fully sign off your trainees bull Restaurant sales bull Restaurant profit

How do I learn it

Flying Higher Do you feel ready to step up Speak to your Patratildeo

Check out our online Learning Guide for more information on the training available

Buddy

IF NEW TO NANDOS

Growing Yourself and Others

OPTIONAL

Cross Training via Learning to Be

Training Expert

Opening Buddy

IF NEW TO NANDOS

Nandos Restaurant Induction

Nandos Compliance

Nandoca Essentials amp Learning to Be

LEARN

DEVELOP

OPTIONAL

Managing Your Project

Presenting Your Project

Performance amp Development Conversations

4 8 amp 12 week Check-in Conversations

STEP UP

Cross training via Learning to Be

Buddy Essentials

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

4 Your Journey

4 Your Journey

Your Journey

Task Description Completed by

Buddy Induction An introduction to your new role this might just be a short catch up with your Patratildeo or Buddy manager or you may find you have a Buddy meeting where you get this information

Day 1

Online Learning Various modules to ensure you equipped to be successful in work and supported with your learning of the role

Completed throughout your training journey

Guide to Success Booklet lsquoI am a Buddyrsquo

A booklet that contains all the information you need to be successful in your role you will find links the following here

-Buddy Essentials checklist -Check in Conversation sheet -Skills modules -Links to Online Learning -Useful Resources

Completed throughout your training journey

4812 week check in conversations

The check in conversations will be with a manager and will talk through what is going well what needs work on and what support you need to be successful

4812 week from your start date

Buddy Meetings Throughout your training journey you should attend your first Buddy meeting

NA

Buddy Explore Drop in Session -Delivering with

impact -Communication -Feedback -Plan prepare

and organise

Buddy Explore drops in session focusing on the 4 key skills identified to be successful in your role You will need to attend all 4 sessions within your training journey These sessions will help bring to life the skills link them to your day to day job and answer any questions you may have

Completed throughout your training Your Manager can give you access to the time dates and links via the Sauce

The first 12 weeks of your journey in your role is one of many milestones and important interactions that must take place to ensure you have all the training and support you need to be successful within your role Below is a breakdown of what you should expect within your first 12 weeks

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

4 Your Journey

4 Your Journey

LearnerLeader Responsibilities

Through your first 12 weeks at Nandorsquos there will be things that your Buddy Manager or Patratildeo will be responsible for and some things that you will be responsible for below will outline those responsibilities The learner section is what you will be responsible for and the leader section is what your Patratildeo and Buddy Manager will be responsible for

Learner Leader

Complete your Online Learning modules

Book in and have 4812 week check in conversations

Update progress on your checklist and answer the questions set out

Provide you with regular feedback

Ask for helpsupport from your ManagementBuddy team where needed

Book you onto any Buddy Essentials Drop in sessions you want to attend

Attend a Buddy Essentials Drop in sessions and apply your learnings back in the restaurant

Give your learner time to complete the Online Learning and the tasks attached

Have 4812 week check in conversations with your manager

Share any experience or knowledge

Support you with the tasks from Online Learning

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Workbook

As part of your training journey in your new role as a Buddy we want to make sure that you are equipped with everything you need to be successful in your role

The aim of this handy checklist is to help you feel competent and confident in your role at Nandorsquos

Within this checklist you will find a checklist of all the things you will need to know and be able to do prior to being signed off in your new role you can learn these thing on shift links within this booklet via your online learning modules and throughout your explore days

Your Patratildeo and Buddy manager will help you along the way Keep a track of how much you have learnt and note anything you want to explore further in your 4 8 and 12 week check-in conversations

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Support the Patratildeo Know It Try It

Recruitment

Discovery days

Giving feedback

Up-training (Tills 2 Grills)

Resources Guide to Nandoca Training Buddy Explore Day

Tick Know It if you readresearched information on the topic and understood it

Tick Try It if you appliedusedpracticed followed what you learnt

For extra information on COVID 19 please check out the Tills2Grills Guide or Buddy training guide on the restaurant tablet

This is a checklist of all you need to know and be able to do as a Buddy Below each section are some resources to support your learning

Nandoca Training Journey Know It Try It

Completing new Nandoca compliance and training paperwork

Support new Nandocas to complete online learning

Support your Managers with inducting new Nandocas

Train and support new Nandocas to deliver great foodservice

Train and support existing Nandocas to deliver great foodservice

Resources Guide to Nandoca Training Compliance Sheet Learning to Be Our Compass lsquoNandoca Training Journeyrsquo online module lsquoSupporting Your Management Teamrsquo online module

Learning Styles and Training Techniques Know It Try It

Understanding how people learn

Adapting your training based on trainee needs

Group training

Observation

Flexing your Style

Resilience

Motivation amp Engagement

Resources lsquoLearning Styles and Training Techniquesrsquo online module lsquoNandoca Training Journeyrsquo online module

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Nandorsquos Standards Know It Try It

Nandorsquos food standards

Customer Feelings

Customer Moments

Yumpingo

Health amp Safety and Food Hygiene standards

Training in a COVID world

Using Tech in the restaurant

Hosting

Resources Recipe cards Customer Connection Cards lsquoTraining Customer Momentsrsquo online module

Planning and Organising

Know It Try It

Planning a training session

Training Structure Tell Show Do Review

Prioritising

Decision Making

Resources Buddy Explore Day lsquoLearning Styles and Training Techniquesrsquo online module lsquoSupporting Your Management Teamrsquo online module

Communication Know It Try It

How to communicate effectively

Questioning - Asking the right questions

Questioning ndash Handling Answers

Active Questioning amp Listening

Feedback ndash SBI model

Feedback ndash EBI model

Feedback ndash How to give feedback in Nandorsquos

Delivering a message with impact

Influencing Others

Assertiveness

Implementation

Resources Buddy Explore Day lsquoNandoca Training Journeyrsquo online module

Online Learning

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Module Name

Completed by

Description

Nandorsquos Restaurant Induction

During your Induction at the restaurant

Introduction to Nandorsquos who we are how we started and how we do business

Nandoca COVID-19 Safety

The first 2 weeks of starting

This is a short course to highlight the safety measures put in place to keep Nandocas and customers safe

Personal Essentials

The first 2 weeks of starting

This course covers all the essential things such as dress code personal conduct and hygiene and all the laws and protocols that affect every Nandoca

Nandoca Personal Safety Awareness

The first 4 weeks of starting

This course covers how to keep yourself safe when dealing with challenging customers

Data ProtectionhellipKeeping It In The Coop

The first 4 weeks of starting

This course covers everything GDPR (General Data Protection Regulations) In the age of social media and fast-moving technologies our personal information is more widely shared than it ever has been before This course will teach you how to handle data properly

Nandoca Essentials

The first 4 weeks of starting

This course covers different pieces of knowledge that will help you Create Lasting Happiness regardless of what station you work on

Part of your journey into your role will require you to complete Online Learning we have two kinds of modules available to you compulsory and non-compulsory

This section here will outline what is available to you and how to access it Some of the modules that need to be completed must be completed within a certain amount of time in relation to your start date in the role

Check that you have time within your working week to complete any Online Learning and speak to your Patratildeo or Buddy Manager if you have any concerns

Compulsory courses

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Non-Compulsory courses

Your non-compulsory courses are all of your Buddy Essentials courses From here you can access learning that is tailored to you and to be completed in the first 12 weeks of being in role

Module Name Description

About Buddy Essentials

A short introduction into your Online Learning

Buddy Essentials Induction

An induction into your new role as a Buddy Trainer

Nandoca Training Journey

Your Nandocas 12 week journey and communication

Training Techniques amp Learning Styles

Training Techniques amp Learning Styles in your role how to give feedback and ask questions

Training Customer Moments

Training for Customer moments and how to train our food

Supporting your Management team

How you can support your management team in your role and plan prepare and organise in your role

To access your Online Learning click HERE Or go to wwwnandoscouklearning if you are not on your restaurant laptop or computer

The log in page will ask you to enter your Username and Password your Username is your clock in number and the Password is nandos

When you are working through your Online Learning It is recommended that you have headphones and are in a relatively quiet environment with minimal distractions Some of the modules will require you to complete a test at the end so also ensure you have enough time to thoroughly go through all the information

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

4 Your Journey

4 Your Journey

LearnerLeader Responsibilities

Through your first 12 weeks at Nandorsquos there will be things that your Buddy Manager or Patratildeo will be responsible for and some things that you will be responsible for below will outline those responsibilities The learner section is what you will be responsible for and the leader section is what your Patratildeo and Buddy Manager will be responsible for

Learner Leader

Complete your Online Learning modules

Book in and have 4812 week check in conversations

Update progress on your checklist and answer the questions set out

Provide you with regular feedback

Ask for helpsupport from your ManagementBuddy team where needed

Book you onto any Buddy Essentials Drop in sessions you want to attend

Attend a Buddy Essentials Drop in sessions and apply your learnings back in the restaurant

Give your learner time to complete the Online Learning and the tasks attached

Have 4812 week check in conversations with your manager

Share any experience or knowledge

Support you with the tasks from Online Learning

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Workbook

As part of your training journey in your new role as a Buddy we want to make sure that you are equipped with everything you need to be successful in your role

The aim of this handy checklist is to help you feel competent and confident in your role at Nandorsquos

Within this checklist you will find a checklist of all the things you will need to know and be able to do prior to being signed off in your new role you can learn these thing on shift links within this booklet via your online learning modules and throughout your explore days

Your Patratildeo and Buddy manager will help you along the way Keep a track of how much you have learnt and note anything you want to explore further in your 4 8 and 12 week check-in conversations

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Support the Patratildeo Know It Try It

Recruitment

Discovery days

Giving feedback

Up-training (Tills 2 Grills)

Resources Guide to Nandoca Training Buddy Explore Day

Tick Know It if you readresearched information on the topic and understood it

Tick Try It if you appliedusedpracticed followed what you learnt

For extra information on COVID 19 please check out the Tills2Grills Guide or Buddy training guide on the restaurant tablet

This is a checklist of all you need to know and be able to do as a Buddy Below each section are some resources to support your learning

Nandoca Training Journey Know It Try It

Completing new Nandoca compliance and training paperwork

Support new Nandocas to complete online learning

Support your Managers with inducting new Nandocas

Train and support new Nandocas to deliver great foodservice

Train and support existing Nandocas to deliver great foodservice

Resources Guide to Nandoca Training Compliance Sheet Learning to Be Our Compass lsquoNandoca Training Journeyrsquo online module lsquoSupporting Your Management Teamrsquo online module

Learning Styles and Training Techniques Know It Try It

Understanding how people learn

Adapting your training based on trainee needs

Group training

Observation

Flexing your Style

Resilience

Motivation amp Engagement

Resources lsquoLearning Styles and Training Techniquesrsquo online module lsquoNandoca Training Journeyrsquo online module

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Nandorsquos Standards Know It Try It

Nandorsquos food standards

Customer Feelings

Customer Moments

Yumpingo

Health amp Safety and Food Hygiene standards

Training in a COVID world

Using Tech in the restaurant

Hosting

Resources Recipe cards Customer Connection Cards lsquoTraining Customer Momentsrsquo online module

Planning and Organising

Know It Try It

Planning a training session

Training Structure Tell Show Do Review

Prioritising

Decision Making

Resources Buddy Explore Day lsquoLearning Styles and Training Techniquesrsquo online module lsquoSupporting Your Management Teamrsquo online module

Communication Know It Try It

How to communicate effectively

Questioning - Asking the right questions

Questioning ndash Handling Answers

Active Questioning amp Listening

Feedback ndash SBI model

Feedback ndash EBI model

Feedback ndash How to give feedback in Nandorsquos

Delivering a message with impact

Influencing Others

Assertiveness

Implementation

Resources Buddy Explore Day lsquoNandoca Training Journeyrsquo online module

Online Learning

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Module Name

Completed by

Description

Nandorsquos Restaurant Induction

During your Induction at the restaurant

Introduction to Nandorsquos who we are how we started and how we do business

Nandoca COVID-19 Safety

The first 2 weeks of starting

This is a short course to highlight the safety measures put in place to keep Nandocas and customers safe

Personal Essentials

The first 2 weeks of starting

This course covers all the essential things such as dress code personal conduct and hygiene and all the laws and protocols that affect every Nandoca

Nandoca Personal Safety Awareness

The first 4 weeks of starting

This course covers how to keep yourself safe when dealing with challenging customers

Data ProtectionhellipKeeping It In The Coop

The first 4 weeks of starting

This course covers everything GDPR (General Data Protection Regulations) In the age of social media and fast-moving technologies our personal information is more widely shared than it ever has been before This course will teach you how to handle data properly

Nandoca Essentials

The first 4 weeks of starting

This course covers different pieces of knowledge that will help you Create Lasting Happiness regardless of what station you work on

Part of your journey into your role will require you to complete Online Learning we have two kinds of modules available to you compulsory and non-compulsory

This section here will outline what is available to you and how to access it Some of the modules that need to be completed must be completed within a certain amount of time in relation to your start date in the role

Check that you have time within your working week to complete any Online Learning and speak to your Patratildeo or Buddy Manager if you have any concerns

Compulsory courses

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Non-Compulsory courses

Your non-compulsory courses are all of your Buddy Essentials courses From here you can access learning that is tailored to you and to be completed in the first 12 weeks of being in role

Module Name Description

About Buddy Essentials

A short introduction into your Online Learning

Buddy Essentials Induction

An induction into your new role as a Buddy Trainer

Nandoca Training Journey

Your Nandocas 12 week journey and communication

Training Techniques amp Learning Styles

Training Techniques amp Learning Styles in your role how to give feedback and ask questions

Training Customer Moments

Training for Customer moments and how to train our food

Supporting your Management team

How you can support your management team in your role and plan prepare and organise in your role

To access your Online Learning click HERE Or go to wwwnandoscouklearning if you are not on your restaurant laptop or computer

The log in page will ask you to enter your Username and Password your Username is your clock in number and the Password is nandos

When you are working through your Online Learning It is recommended that you have headphones and are in a relatively quiet environment with minimal distractions Some of the modules will require you to complete a test at the end so also ensure you have enough time to thoroughly go through all the information

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Workbook

As part of your training journey in your new role as a Buddy we want to make sure that you are equipped with everything you need to be successful in your role

The aim of this handy checklist is to help you feel competent and confident in your role at Nandorsquos

Within this checklist you will find a checklist of all the things you will need to know and be able to do prior to being signed off in your new role you can learn these thing on shift links within this booklet via your online learning modules and throughout your explore days

Your Patratildeo and Buddy manager will help you along the way Keep a track of how much you have learnt and note anything you want to explore further in your 4 8 and 12 week check-in conversations

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Support the Patratildeo Know It Try It

Recruitment

Discovery days

Giving feedback

Up-training (Tills 2 Grills)

Resources Guide to Nandoca Training Buddy Explore Day

Tick Know It if you readresearched information on the topic and understood it

Tick Try It if you appliedusedpracticed followed what you learnt

For extra information on COVID 19 please check out the Tills2Grills Guide or Buddy training guide on the restaurant tablet

This is a checklist of all you need to know and be able to do as a Buddy Below each section are some resources to support your learning

Nandoca Training Journey Know It Try It

Completing new Nandoca compliance and training paperwork

Support new Nandocas to complete online learning

Support your Managers with inducting new Nandocas

Train and support new Nandocas to deliver great foodservice

Train and support existing Nandocas to deliver great foodservice

Resources Guide to Nandoca Training Compliance Sheet Learning to Be Our Compass lsquoNandoca Training Journeyrsquo online module lsquoSupporting Your Management Teamrsquo online module

Learning Styles and Training Techniques Know It Try It

Understanding how people learn

Adapting your training based on trainee needs

Group training

Observation

Flexing your Style

Resilience

Motivation amp Engagement

Resources lsquoLearning Styles and Training Techniquesrsquo online module lsquoNandoca Training Journeyrsquo online module

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Nandorsquos Standards Know It Try It

Nandorsquos food standards

Customer Feelings

Customer Moments

Yumpingo

Health amp Safety and Food Hygiene standards

Training in a COVID world

Using Tech in the restaurant

Hosting

Resources Recipe cards Customer Connection Cards lsquoTraining Customer Momentsrsquo online module

Planning and Organising

Know It Try It

Planning a training session

Training Structure Tell Show Do Review

Prioritising

Decision Making

Resources Buddy Explore Day lsquoLearning Styles and Training Techniquesrsquo online module lsquoSupporting Your Management Teamrsquo online module

Communication Know It Try It

How to communicate effectively

Questioning - Asking the right questions

Questioning ndash Handling Answers

Active Questioning amp Listening

Feedback ndash SBI model

Feedback ndash EBI model

Feedback ndash How to give feedback in Nandorsquos

Delivering a message with impact

Influencing Others

Assertiveness

Implementation

Resources Buddy Explore Day lsquoNandoca Training Journeyrsquo online module

Online Learning

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Module Name

Completed by

Description

Nandorsquos Restaurant Induction

During your Induction at the restaurant

Introduction to Nandorsquos who we are how we started and how we do business

Nandoca COVID-19 Safety

The first 2 weeks of starting

This is a short course to highlight the safety measures put in place to keep Nandocas and customers safe

Personal Essentials

The first 2 weeks of starting

This course covers all the essential things such as dress code personal conduct and hygiene and all the laws and protocols that affect every Nandoca

Nandoca Personal Safety Awareness

The first 4 weeks of starting

This course covers how to keep yourself safe when dealing with challenging customers

Data ProtectionhellipKeeping It In The Coop

The first 4 weeks of starting

This course covers everything GDPR (General Data Protection Regulations) In the age of social media and fast-moving technologies our personal information is more widely shared than it ever has been before This course will teach you how to handle data properly

Nandoca Essentials

The first 4 weeks of starting

This course covers different pieces of knowledge that will help you Create Lasting Happiness regardless of what station you work on

Part of your journey into your role will require you to complete Online Learning we have two kinds of modules available to you compulsory and non-compulsory

This section here will outline what is available to you and how to access it Some of the modules that need to be completed must be completed within a certain amount of time in relation to your start date in the role

Check that you have time within your working week to complete any Online Learning and speak to your Patratildeo or Buddy Manager if you have any concerns

Compulsory courses

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Non-Compulsory courses

Your non-compulsory courses are all of your Buddy Essentials courses From here you can access learning that is tailored to you and to be completed in the first 12 weeks of being in role

Module Name Description

About Buddy Essentials

A short introduction into your Online Learning

Buddy Essentials Induction

An induction into your new role as a Buddy Trainer

Nandoca Training Journey

Your Nandocas 12 week journey and communication

Training Techniques amp Learning Styles

Training Techniques amp Learning Styles in your role how to give feedback and ask questions

Training Customer Moments

Training for Customer moments and how to train our food

Supporting your Management team

How you can support your management team in your role and plan prepare and organise in your role

To access your Online Learning click HERE Or go to wwwnandoscouklearning if you are not on your restaurant laptop or computer

The log in page will ask you to enter your Username and Password your Username is your clock in number and the Password is nandos

When you are working through your Online Learning It is recommended that you have headphones and are in a relatively quiet environment with minimal distractions Some of the modules will require you to complete a test at the end so also ensure you have enough time to thoroughly go through all the information

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Support the Patratildeo Know It Try It

Recruitment

Discovery days

Giving feedback

Up-training (Tills 2 Grills)

Resources Guide to Nandoca Training Buddy Explore Day

Tick Know It if you readresearched information on the topic and understood it

Tick Try It if you appliedusedpracticed followed what you learnt

For extra information on COVID 19 please check out the Tills2Grills Guide or Buddy training guide on the restaurant tablet

This is a checklist of all you need to know and be able to do as a Buddy Below each section are some resources to support your learning

Nandoca Training Journey Know It Try It

Completing new Nandoca compliance and training paperwork

Support new Nandocas to complete online learning

Support your Managers with inducting new Nandocas

Train and support new Nandocas to deliver great foodservice

Train and support existing Nandocas to deliver great foodservice

Resources Guide to Nandoca Training Compliance Sheet Learning to Be Our Compass lsquoNandoca Training Journeyrsquo online module lsquoSupporting Your Management Teamrsquo online module

Learning Styles and Training Techniques Know It Try It

Understanding how people learn

Adapting your training based on trainee needs

Group training

Observation

Flexing your Style

Resilience

Motivation amp Engagement

Resources lsquoLearning Styles and Training Techniquesrsquo online module lsquoNandoca Training Journeyrsquo online module

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Nandorsquos Standards Know It Try It

Nandorsquos food standards

Customer Feelings

Customer Moments

Yumpingo

Health amp Safety and Food Hygiene standards

Training in a COVID world

Using Tech in the restaurant

Hosting

Resources Recipe cards Customer Connection Cards lsquoTraining Customer Momentsrsquo online module

Planning and Organising

Know It Try It

Planning a training session

Training Structure Tell Show Do Review

Prioritising

Decision Making

Resources Buddy Explore Day lsquoLearning Styles and Training Techniquesrsquo online module lsquoSupporting Your Management Teamrsquo online module

Communication Know It Try It

How to communicate effectively

Questioning - Asking the right questions

Questioning ndash Handling Answers

Active Questioning amp Listening

Feedback ndash SBI model

Feedback ndash EBI model

Feedback ndash How to give feedback in Nandorsquos

Delivering a message with impact

Influencing Others

Assertiveness

Implementation

Resources Buddy Explore Day lsquoNandoca Training Journeyrsquo online module

Online Learning

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Module Name

Completed by

Description

Nandorsquos Restaurant Induction

During your Induction at the restaurant

Introduction to Nandorsquos who we are how we started and how we do business

Nandoca COVID-19 Safety

The first 2 weeks of starting

This is a short course to highlight the safety measures put in place to keep Nandocas and customers safe

Personal Essentials

The first 2 weeks of starting

This course covers all the essential things such as dress code personal conduct and hygiene and all the laws and protocols that affect every Nandoca

Nandoca Personal Safety Awareness

The first 4 weeks of starting

This course covers how to keep yourself safe when dealing with challenging customers

Data ProtectionhellipKeeping It In The Coop

The first 4 weeks of starting

This course covers everything GDPR (General Data Protection Regulations) In the age of social media and fast-moving technologies our personal information is more widely shared than it ever has been before This course will teach you how to handle data properly

Nandoca Essentials

The first 4 weeks of starting

This course covers different pieces of knowledge that will help you Create Lasting Happiness regardless of what station you work on

Part of your journey into your role will require you to complete Online Learning we have two kinds of modules available to you compulsory and non-compulsory

This section here will outline what is available to you and how to access it Some of the modules that need to be completed must be completed within a certain amount of time in relation to your start date in the role

Check that you have time within your working week to complete any Online Learning and speak to your Patratildeo or Buddy Manager if you have any concerns

Compulsory courses

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Non-Compulsory courses

Your non-compulsory courses are all of your Buddy Essentials courses From here you can access learning that is tailored to you and to be completed in the first 12 weeks of being in role

Module Name Description

About Buddy Essentials

A short introduction into your Online Learning

Buddy Essentials Induction

An induction into your new role as a Buddy Trainer

Nandoca Training Journey

Your Nandocas 12 week journey and communication

Training Techniques amp Learning Styles

Training Techniques amp Learning Styles in your role how to give feedback and ask questions

Training Customer Moments

Training for Customer moments and how to train our food

Supporting your Management team

How you can support your management team in your role and plan prepare and organise in your role

To access your Online Learning click HERE Or go to wwwnandoscouklearning if you are not on your restaurant laptop or computer

The log in page will ask you to enter your Username and Password your Username is your clock in number and the Password is nandos

When you are working through your Online Learning It is recommended that you have headphones and are in a relatively quiet environment with minimal distractions Some of the modules will require you to complete a test at the end so also ensure you have enough time to thoroughly go through all the information

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

5 Workbook

5 Workbook

Nandorsquos Standards Know It Try It

Nandorsquos food standards

Customer Feelings

Customer Moments

Yumpingo

Health amp Safety and Food Hygiene standards

Training in a COVID world

Using Tech in the restaurant

Hosting

Resources Recipe cards Customer Connection Cards lsquoTraining Customer Momentsrsquo online module

Planning and Organising

Know It Try It

Planning a training session

Training Structure Tell Show Do Review

Prioritising

Decision Making

Resources Buddy Explore Day lsquoLearning Styles and Training Techniquesrsquo online module lsquoSupporting Your Management Teamrsquo online module

Communication Know It Try It

How to communicate effectively

Questioning - Asking the right questions

Questioning ndash Handling Answers

Active Questioning amp Listening

Feedback ndash SBI model

Feedback ndash EBI model

Feedback ndash How to give feedback in Nandorsquos

Delivering a message with impact

Influencing Others

Assertiveness

Implementation

Resources Buddy Explore Day lsquoNandoca Training Journeyrsquo online module

Online Learning

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Module Name

Completed by

Description

Nandorsquos Restaurant Induction

During your Induction at the restaurant

Introduction to Nandorsquos who we are how we started and how we do business

Nandoca COVID-19 Safety

The first 2 weeks of starting

This is a short course to highlight the safety measures put in place to keep Nandocas and customers safe

Personal Essentials

The first 2 weeks of starting

This course covers all the essential things such as dress code personal conduct and hygiene and all the laws and protocols that affect every Nandoca

Nandoca Personal Safety Awareness

The first 4 weeks of starting

This course covers how to keep yourself safe when dealing with challenging customers

Data ProtectionhellipKeeping It In The Coop

The first 4 weeks of starting

This course covers everything GDPR (General Data Protection Regulations) In the age of social media and fast-moving technologies our personal information is more widely shared than it ever has been before This course will teach you how to handle data properly

Nandoca Essentials

The first 4 weeks of starting

This course covers different pieces of knowledge that will help you Create Lasting Happiness regardless of what station you work on

Part of your journey into your role will require you to complete Online Learning we have two kinds of modules available to you compulsory and non-compulsory

This section here will outline what is available to you and how to access it Some of the modules that need to be completed must be completed within a certain amount of time in relation to your start date in the role

Check that you have time within your working week to complete any Online Learning and speak to your Patratildeo or Buddy Manager if you have any concerns

Compulsory courses

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Non-Compulsory courses

Your non-compulsory courses are all of your Buddy Essentials courses From here you can access learning that is tailored to you and to be completed in the first 12 weeks of being in role

Module Name Description

About Buddy Essentials

A short introduction into your Online Learning

Buddy Essentials Induction

An induction into your new role as a Buddy Trainer

Nandoca Training Journey

Your Nandocas 12 week journey and communication

Training Techniques amp Learning Styles

Training Techniques amp Learning Styles in your role how to give feedback and ask questions

Training Customer Moments

Training for Customer moments and how to train our food

Supporting your Management team

How you can support your management team in your role and plan prepare and organise in your role

To access your Online Learning click HERE Or go to wwwnandoscouklearning if you are not on your restaurant laptop or computer

The log in page will ask you to enter your Username and Password your Username is your clock in number and the Password is nandos

When you are working through your Online Learning It is recommended that you have headphones and are in a relatively quiet environment with minimal distractions Some of the modules will require you to complete a test at the end so also ensure you have enough time to thoroughly go through all the information

Online Learning

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Module Name

Completed by

Description

Nandorsquos Restaurant Induction

During your Induction at the restaurant

Introduction to Nandorsquos who we are how we started and how we do business

Nandoca COVID-19 Safety

The first 2 weeks of starting

This is a short course to highlight the safety measures put in place to keep Nandocas and customers safe

Personal Essentials

The first 2 weeks of starting

This course covers all the essential things such as dress code personal conduct and hygiene and all the laws and protocols that affect every Nandoca

Nandoca Personal Safety Awareness

The first 4 weeks of starting

This course covers how to keep yourself safe when dealing with challenging customers

Data ProtectionhellipKeeping It In The Coop

The first 4 weeks of starting

This course covers everything GDPR (General Data Protection Regulations) In the age of social media and fast-moving technologies our personal information is more widely shared than it ever has been before This course will teach you how to handle data properly

Nandoca Essentials

The first 4 weeks of starting

This course covers different pieces of knowledge that will help you Create Lasting Happiness regardless of what station you work on

Part of your journey into your role will require you to complete Online Learning we have two kinds of modules available to you compulsory and non-compulsory

This section here will outline what is available to you and how to access it Some of the modules that need to be completed must be completed within a certain amount of time in relation to your start date in the role

Check that you have time within your working week to complete any Online Learning and speak to your Patratildeo or Buddy Manager if you have any concerns

Compulsory courses

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Non-Compulsory courses

Your non-compulsory courses are all of your Buddy Essentials courses From here you can access learning that is tailored to you and to be completed in the first 12 weeks of being in role

Module Name Description

About Buddy Essentials

A short introduction into your Online Learning

Buddy Essentials Induction

An induction into your new role as a Buddy Trainer

Nandoca Training Journey

Your Nandocas 12 week journey and communication

Training Techniques amp Learning Styles

Training Techniques amp Learning Styles in your role how to give feedback and ask questions

Training Customer Moments

Training for Customer moments and how to train our food

Supporting your Management team

How you can support your management team in your role and plan prepare and organise in your role

To access your Online Learning click HERE Or go to wwwnandoscouklearning if you are not on your restaurant laptop or computer

The log in page will ask you to enter your Username and Password your Username is your clock in number and the Password is nandos

When you are working through your Online Learning It is recommended that you have headphones and are in a relatively quiet environment with minimal distractions Some of the modules will require you to complete a test at the end so also ensure you have enough time to thoroughly go through all the information

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

6 Online Learning

6 Online Learning

Non-Compulsory courses

Your non-compulsory courses are all of your Buddy Essentials courses From here you can access learning that is tailored to you and to be completed in the first 12 weeks of being in role

Module Name Description

About Buddy Essentials

A short introduction into your Online Learning

Buddy Essentials Induction

An induction into your new role as a Buddy Trainer

Nandoca Training Journey

Your Nandocas 12 week journey and communication

Training Techniques amp Learning Styles

Training Techniques amp Learning Styles in your role how to give feedback and ask questions

Training Customer Moments

Training for Customer moments and how to train our food

Supporting your Management team

How you can support your management team in your role and plan prepare and organise in your role

To access your Online Learning click HERE Or go to wwwnandoscouklearning if you are not on your restaurant laptop or computer

The log in page will ask you to enter your Username and Password your Username is your clock in number and the Password is nandos

When you are working through your Online Learning It is recommended that you have headphones and are in a relatively quiet environment with minimal distractions Some of the modules will require you to complete a test at the end so also ensure you have enough time to thoroughly go through all the information

Explore It

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It7 Explore It

7 Explore It

As part of your training journey in your new role you will be invited to attend Bitesize Sessions that will help bring to life some of the skills that you will need in your role

You will have had an introduction to these skills in your Online Learning Modules and within this booklet These session will help you apply these to the day to day tasks of your new job role

Within this section of the booklet your will find links to any relevant worksheets need for these sessions and a space to make note of when these sessions will take place

Throughout your Buddy Training Journey there will be 5 virtual drop-in sessions for you to attend Your Sessions will be on the following

What When TimeDelivering with Impact

Communication

Feedback

Planning and Organising

Training in a COVID World

Please ask your Buddy managerPatratildeo for the links to attend these sessions They are communicated via the Sauce please contact OpsTrainingnandoscouk if you have any questions regarding these sessions

Make sure you have a pen and paper with you for this sessions so you can join in activities and make notes

If you need help accessing Microsoft teams see the Guide to Team document on manuals guides and forms or click HERE

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

8 Resources ampContacts

8 Resources ampContacts

Resources amp Contacts

Resources

This page will give you access to some useful resources for you in

your role

Resourceprintable

Where to find it

Overview

Guide to success

Found on BEV or in your restaurantndash ask your manager

The full version of the Guide to Success contain all roles in Nandos

Compass Found on BEV ndash ask your manager

This shapes what you do and how you do it within Nandorsquos sharing our ambition values attitudes and our customer feelings

Check in Conversation Forms

The check in conversations will be with a manager and will talk through what is going well what needs work on and what support you need to be successful

Guide to Nandoca Training

Found on Manuals Guides and Forms ndash get your manager to print this for you

A Guide to nandoca paperwork how and when each piece of paperwork needs to be filled out

Learning to behellip

Found in the Nandoca Guide to Success ndash Check this out on Upskill

A training guide for Nandocas Skills training

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

8 Resources ampContacts

8 Resources ampContacts

Contacts

Itrsquos important to know who to call or email when you need some help Here are some contacts that you may find useful

Who Email How they might help

Learning amp Development team

opstrainingnandoscouk

Can assist with the learning content and journey

People Support team

peoplesupportnandoscouk

Can assist with course bookings and amendments

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

8 Resources ampContacts

8 Resources ampContacts

Contacts

Itrsquos important to know who to call or email when you need some help Here are some contacts that you may find useful

Who Email How they might help

Learning amp Development team

opstrainingnandoscouk

Can assist with the learning content and journey

People Support team

peoplesupportnandoscouk

Can assist with course bookings and amendments

Potential ndash What can I do nextPotential Potential to do what This is all about your ability to do more ndash whether thatrsquos developing further in your current role taking on new challenges stepping up to take more responsibility or perhaps even joining the Full Monty

We measure your potential in three areas

But what do we look at in each of these areas

Drive

Think Connect

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

9 Whats Next

9 Whats Next

Potential

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

9 Whats Next

9 Whats Next

DriveYour desire and determination to ensure that end goals are achieved

Gets things done

bull I bring solutions to challenges and problems

bull I seek knowledge take learning and actively embed it

Resilience bull I remain focused on ensuring that objectives are met

bull I consistently pursue goals even when faced with obstacles

Seekssuccess

bull I strive to be better continuously improve and stretch myself

bull I proactively take the initiative ndash acting when opportunities andor problems are identified

bull I give more than is needed and go beyond my immediate role

ThinkHow you process information and join the dots to make the right decisions

Ability to learn

bull I learn things quicklybull I learn from mistakes

Long-term big picture focus

bull I can think beyond the immediate situationbull I can join the dots in a situationbull I can think in a way that adds value or anticipates future problems

Flexible thinking

bull I flex my thinking based on environmental changes eg ambiguity and complexity

bull I can correctly manage demands on my attention and make the correct decision without becoming derailed

ConnectHow you relate to and interact with different people

Manages self bull I am aware of my impact on othersbull I am willing to listen in order to learnbull I display humble confidencebull I use my emotions in the most constructive

manner depending on the situation

Takes people on the journey

bull I can build openness and trust when engaging others

bull I have the ability to inspire others andor get support from others even if we disagree

bull I challenge others appropriatelybull I demonstrate care towards others and react to

their reactions appropriatelybull I can flex my style accordingly to the audience

ie make the complex simple

Meaningfully networks

bull I am able to interact outside of my role within or outside the business

bull I seek to build relationships with others in doing the right thing for Nandorsquos

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

9 Whats Next

9 Whats Next

Understanding my own potentialBased on self-reflection and the conversations you have with others use the potential scale below to get an idea of your potential

When using the scale think about how often and how well you display the relevant factor

Tip ndash be sure to score yourself on how frequently and how well you do these not in comparison with your peers

Frequency Rating

Rarely ndash Less than 50 of the time 1

Sometimes ndash 51 - 70 of the time 2

Usually ndash 71 and 90 of the time 3

Always ndash More than 91 of the time 4

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

9 Whats Next

9 Whats Next

Drive ndash Your desire and determination to ensure that end goals are achieved

Rating (1-4)

Gets things done

Resilience

Seeks success

Think ndash How you process information and join the dots to make the right decisions

Rating (1-4)

Ability to learn

Long-term big picture focus

Flexible thinking

Connect ndash How you relate to and interact with different people

Rating (1-4)

Manages self

Takes people on the journey

Meaningfully networks

Now have a conversation with your Manager about your potential to grow and develop There are a variety of different options you may want to explore This may be to continue to grow in your current role or that you may be ready to explore other opportunities Use the guide below to help shape your conversation

We want everyone who takes on more responsibility when stepping up to be set up for success so yoursquoll need a score of three or more across all nine factors

1 Stay in your current role Continue to grow and develop and master your current role

You are ready to start your Flying Higher journey

Continue to grow and develop and master your current role with focused development to help you step up in the future

You are ready to start your Flying Higher journey and have the potential to accelerate your learning

2 Stay in your current role but start to look ahead to your next role

4 You are ready to step up with the potential to progress even further

3 You are ready to step up

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

10 Sign Off

10 Sign Off

Your manager can download your certificate of completion of Manuals Guides and Forms This should be kept in your training file

Thats All Folks Youve done amazingCLICK HERE to complete a quick survey to give us some feedback about your training

Throughout your training journey you should have had regular check in conversations with your Patratildeo or Buddy Manager Once you have completed your training journey you will need to make sure that you are signed off in the following areas

Date Buddy sign Manager sign

lsquoBuddy Essentials Online Learningrsquo completed

lsquoBuddy Explore Sessionsrsquo completed

Buddy Essentials Checklist Completed

lsquo4 8 and 12 week check inrsquo completed

Complete Buddy feedback form

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

9 Whats Next

9 Whats Next

DriveYour desire and determination to ensure that end goals are achieved

Gets things done

bull I bring solutions to challenges and problems

bull I seek knowledge take learning and actively embed it

Resilience bull I remain focused on ensuring that objectives are met

bull I consistently pursue goals even when faced with obstacles

Seekssuccess

bull I strive to be better continuously improve and stretch myself

bull I proactively take the initiative ndash acting when opportunities andor problems are identified

bull I give more than is needed and go beyond my immediate role

ThinkHow you process information and join the dots to make the right decisions

Ability to learn

bull I learn things quicklybull I learn from mistakes

Long-term big picture focus

bull I can think beyond the immediate situationbull I can join the dots in a situationbull I can think in a way that adds value or anticipates future problems

Flexible thinking

bull I flex my thinking based on environmental changes eg ambiguity and complexity

bull I can correctly manage demands on my attention and make the correct decision without becoming derailed

ConnectHow you relate to and interact with different people

Manages self bull I am aware of my impact on othersbull I am willing to listen in order to learnbull I display humble confidencebull I use my emotions in the most constructive

manner depending on the situation

Takes people on the journey

bull I can build openness and trust when engaging others

bull I have the ability to inspire others andor get support from others even if we disagree

bull I challenge others appropriatelybull I demonstrate care towards others and react to

their reactions appropriatelybull I can flex my style accordingly to the audience

ie make the complex simple

Meaningfully networks

bull I am able to interact outside of my role within or outside the business

bull I seek to build relationships with others in doing the right thing for Nandorsquos

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

9 Whats Next

9 Whats Next

Understanding my own potentialBased on self-reflection and the conversations you have with others use the potential scale below to get an idea of your potential

When using the scale think about how often and how well you display the relevant factor

Tip ndash be sure to score yourself on how frequently and how well you do these not in comparison with your peers

Frequency Rating

Rarely ndash Less than 50 of the time 1

Sometimes ndash 51 - 70 of the time 2

Usually ndash 71 and 90 of the time 3

Always ndash More than 91 of the time 4

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

9 Whats Next

9 Whats Next

Drive ndash Your desire and determination to ensure that end goals are achieved

Rating (1-4)

Gets things done

Resilience

Seeks success

Think ndash How you process information and join the dots to make the right decisions

Rating (1-4)

Ability to learn

Long-term big picture focus

Flexible thinking

Connect ndash How you relate to and interact with different people

Rating (1-4)

Manages self

Takes people on the journey

Meaningfully networks

Now have a conversation with your Manager about your potential to grow and develop There are a variety of different options you may want to explore This may be to continue to grow in your current role or that you may be ready to explore other opportunities Use the guide below to help shape your conversation

We want everyone who takes on more responsibility when stepping up to be set up for success so yoursquoll need a score of three or more across all nine factors

1 Stay in your current role Continue to grow and develop and master your current role

You are ready to start your Flying Higher journey

Continue to grow and develop and master your current role with focused development to help you step up in the future

You are ready to start your Flying Higher journey and have the potential to accelerate your learning

2 Stay in your current role but start to look ahead to your next role

4 You are ready to step up with the potential to progress even further

3 You are ready to step up

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

10 Sign Off

10 Sign Off

Your manager can download your certificate of completion of Manuals Guides and Forms This should be kept in your training file

Thats All Folks Youve done amazingCLICK HERE to complete a quick survey to give us some feedback about your training

Throughout your training journey you should have had regular check in conversations with your Patratildeo or Buddy Manager Once you have completed your training journey you will need to make sure that you are signed off in the following areas

Date Buddy sign Manager sign

lsquoBuddy Essentials Online Learningrsquo completed

lsquoBuddy Explore Sessionsrsquo completed

Buddy Essentials Checklist Completed

lsquo4 8 and 12 week check inrsquo completed

Complete Buddy feedback form

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

9 Whats Next

9 Whats Next

Understanding my own potentialBased on self-reflection and the conversations you have with others use the potential scale below to get an idea of your potential

When using the scale think about how often and how well you display the relevant factor

Tip ndash be sure to score yourself on how frequently and how well you do these not in comparison with your peers

Frequency Rating

Rarely ndash Less than 50 of the time 1

Sometimes ndash 51 - 70 of the time 2

Usually ndash 71 and 90 of the time 3

Always ndash More than 91 of the time 4

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

9 Whats Next

9 Whats Next

Drive ndash Your desire and determination to ensure that end goals are achieved

Rating (1-4)

Gets things done

Resilience

Seeks success

Think ndash How you process information and join the dots to make the right decisions

Rating (1-4)

Ability to learn

Long-term big picture focus

Flexible thinking

Connect ndash How you relate to and interact with different people

Rating (1-4)

Manages self

Takes people on the journey

Meaningfully networks

Now have a conversation with your Manager about your potential to grow and develop There are a variety of different options you may want to explore This may be to continue to grow in your current role or that you may be ready to explore other opportunities Use the guide below to help shape your conversation

We want everyone who takes on more responsibility when stepping up to be set up for success so yoursquoll need a score of three or more across all nine factors

1 Stay in your current role Continue to grow and develop and master your current role

You are ready to start your Flying Higher journey

Continue to grow and develop and master your current role with focused development to help you step up in the future

You are ready to start your Flying Higher journey and have the potential to accelerate your learning

2 Stay in your current role but start to look ahead to your next role

4 You are ready to step up with the potential to progress even further

3 You are ready to step up

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

10 Sign Off

10 Sign Off

Your manager can download your certificate of completion of Manuals Guides and Forms This should be kept in your training file

Thats All Folks Youve done amazingCLICK HERE to complete a quick survey to give us some feedback about your training

Throughout your training journey you should have had regular check in conversations with your Patratildeo or Buddy Manager Once you have completed your training journey you will need to make sure that you are signed off in the following areas

Date Buddy sign Manager sign

lsquoBuddy Essentials Online Learningrsquo completed

lsquoBuddy Explore Sessionsrsquo completed

Buddy Essentials Checklist Completed

lsquo4 8 and 12 week check inrsquo completed

Complete Buddy feedback form

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

9 Whats Next

9 Whats Next

Drive ndash Your desire and determination to ensure that end goals are achieved

Rating (1-4)

Gets things done

Resilience

Seeks success

Think ndash How you process information and join the dots to make the right decisions

Rating (1-4)

Ability to learn

Long-term big picture focus

Flexible thinking

Connect ndash How you relate to and interact with different people

Rating (1-4)

Manages self

Takes people on the journey

Meaningfully networks

Now have a conversation with your Manager about your potential to grow and develop There are a variety of different options you may want to explore This may be to continue to grow in your current role or that you may be ready to explore other opportunities Use the guide below to help shape your conversation

We want everyone who takes on more responsibility when stepping up to be set up for success so yoursquoll need a score of three or more across all nine factors

1 Stay in your current role Continue to grow and develop and master your current role

You are ready to start your Flying Higher journey

Continue to grow and develop and master your current role with focused development to help you step up in the future

You are ready to start your Flying Higher journey and have the potential to accelerate your learning

2 Stay in your current role but start to look ahead to your next role

4 You are ready to step up with the potential to progress even further

3 You are ready to step up

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

10 Sign Off

10 Sign Off

Your manager can download your certificate of completion of Manuals Guides and Forms This should be kept in your training file

Thats All Folks Youve done amazingCLICK HERE to complete a quick survey to give us some feedback about your training

Throughout your training journey you should have had regular check in conversations with your Patratildeo or Buddy Manager Once you have completed your training journey you will need to make sure that you are signed off in the following areas

Date Buddy sign Manager sign

lsquoBuddy Essentials Online Learningrsquo completed

lsquoBuddy Explore Sessionsrsquo completed

Buddy Essentials Checklist Completed

lsquo4 8 and 12 week check inrsquo completed

Complete Buddy feedback form

1 Welcome to Nandos

3 Im a Buddy

6 Online Learning

2 Introduction

5 Workbook

4 Your Journey

Contents

10 Sign Off

9 Whats Next

8 Resources amp Contacts

7 Explore It

10 Sign Off

10 Sign Off

Your manager can download your certificate of completion of Manuals Guides and Forms This should be kept in your training file

Thats All Folks Youve done amazingCLICK HERE to complete a quick survey to give us some feedback about your training

Throughout your training journey you should have had regular check in conversations with your Patratildeo or Buddy Manager Once you have completed your training journey you will need to make sure that you are signed off in the following areas

Date Buddy sign Manager sign

lsquoBuddy Essentials Online Learningrsquo completed

lsquoBuddy Explore Sessionsrsquo completed

Buddy Essentials Checklist Completed

lsquo4 8 and 12 week check inrsquo completed

Complete Buddy feedback form