UCaaS PROVIDER SELECTION GUIDE FOR MSPS
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The UCaaS supplier manages relationship with the customers you sell to via an agent model. The UCaaS provider sets recommended retail prices. You earn commission. $ Status quo vs. best of breed checklist UCaaS PROVIDER SELECTION GUIDE FOR MSPS STANDARD BEST 99.9% uptime without an SLA. General line to assist with product questions. 24x7 UCaaS provider branded products only. 15-second test to assess network bandwidth. You are required to sign contracts. You retain 100% ownership of the relationship with your customers. You set your own prices, bundle your services, and control your margins. 99.999% (5-9’s) uptime, with financially backed SLA. Dedicated account reps to answer questions and help close deals, full on-demand training and customer insights. J.D. Power-certified 24x7 support. You have choice: your brand (private label) or the UCaaS supplier’s brand. Multi-day test that assesses network bandwidth. No contracts or minimums. U C A A S S T A N D A R D B E S T PROFIT MARGINS CLOUD RELIABILITY SALES SUPPORT TECHNICAL SUPPORT CUSTOMER RELATIONSHIP CONTRACTS PRODUCT BRANDING CALL CLARITY QUALITY OF SERVICE DASHBOARD No. Full dashboard with analytics and incident notification. For more information, contact the D&H Cloud Solutions Team at [email protected] or open your portal at intermedia.net/dandh ©2018 Intermedia.net, Inc. J.D. Power 2018 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com. Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. Ref# 1124A_ToPLR_The UCaaS Provider Evaluation Table_D&H_Fly_EN_US_053119
Transcript of UCaaS PROVIDER SELECTION GUIDE FOR MSPS
The UCaaS supplier manages relationship with the customers you sell to via an agent model.
The UCaaS provider sets recommended retail prices. You earn commission.
$
Status quo vs. best of breed checklistUCaaS PROVIDER SELECTION GUIDE FOR MSPS
STANDARD BEST
99.9% uptime without an SLA.
General line to assist with product questions.
24x7
UCaaS provider branded products only.
15-second test to assessnetwork bandwidth.
You are required to sign contracts.
You retain 100% ownershipof the relationship with your customers.
You set your own prices, bundle your services, and control your margins.
99.999% (5-9’s) uptime, with financially backed SLA.
Dedicated account reps to answer questions and help close deals, full on-demand training and customer insights.
J.D. Power-certified 24x7support.
You have choice: your brand (private label) or the UCaaS supplier’s brand.
Multi-day test that assesses network bandwidth.
No contracts or minimums.
UCAASSTANDARD BEST
PROFIT MARGINS
CLOUD RELIABILITY
SALES SUPPORT
TECHNICAL SUPPORT
CUSTOMER RELATIONSHIP
CONTRACTS
PRODUCT BRANDING
CALL CLARITY
QUALITY OF SERVICE DASHBOARD
No. Full dashboard with analytics and incident notification.
For more information, contact the D&H Cloud Solutions Team at [email protected] or open your portal at intermedia.net/dandh
©2018 Intermedia.net, Inc.
J.D. Power 2018 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assistedsupport operations. For more information, visit www.jdpower.com or www.tsia.com. Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries.
Ref# 1124A_ToPLR_The UCaaS Provider Evaluation Table_D&H_Fly_EN_US_053119
