Unified Communications as a Service (UCaaS)

Network SE and TDS Technical Training August 2014

Unified Communications as a Service (UCaaS) August 2015

2

Meeting Goals Meeting Goals

Understand Windstream UCaaS

Understand key UCaaS applications & benefits

Answer any UCaaS business & technical questions

Cost analysis based on information shared with the sales team

Agenda

3

Problems

4

WHY WINDSTREAM?

Windstream UCaaS

TMC 2015 Unified

Communications Product of the

Year Award

5

Requirements

36 or 60 month terms

$0 CAPEX, Affordable OPEX

Amortize HW/SW payments

Full, turn-key implementation

Acquisition: Pay as you Go/Grow

Modular Solution, Standardization

Call Center and Auto Call Dist. Applications, Geo-redundancy

Free up internal resources: Complete+ Maintenance (24x7x365)

Per Seat Pricing – Fixed pricing during term for adds or deletions within certain

parameters

Point Men: Kyle Witter, Vincent Reedy, and Jesse Geers

Typical Requirements

UCaaS Project Mgmt

Virtual Server Install

On-Premises

Equipment Install

Day 2 Support

MAC Support

Secure, Certified Data

Centers

DC Coordination

DC Install

DC Support

OVERALL Project

Management

Network Services Install

Network Support

UCaaS + Network Billing

Equipment Network Data Center

6

UCaaS

End to End Strengths

7

UCaaS Applications (a la carte):

Presence Management – See who’s available BEFORE you call

Mobility – Use your mobile phone to make and take office calls

Collaboration – Chat, share files and presentations, click to dial

Hot Desking – Login to any phone

Unified Messaging – View and retrieve your voicemail on your PC

Contact Center – Inbound and outbound calls and “multi-media”

Recording – Automatic recording with easy retrieval

Full set of traditional features

Applications

8 Deployment Size

Feat

ure

s/C

apab

iliti

es

10,000 100 1,000

Small Mid Large Very Large

Bas

ic

Res

tric

ted

Ad

van

ced

C

ust

om

izab

le

Low Level Application Integration

8

Windstream’s UCaaS Solutions

9

Solution Overview

10

Data Center Overview

11

UCaaS Mitel Phones = Entry Level

5320e IP Desktop Phone • 16 Button Self-Labeling set *

• Hands Free

• Backlit display

• Gigabit support

5304 IP Desktop Phone • 2 Button Set

• Speaker

• Break Room / Wall Set

Entry Level Phones

12

Mid-Level Phones

5330e IP Desktop Phone • 24 Button Self-Labeling set

• Wideband handsets

• Backlit display

• Gigabit support

5340e IP Desktop Phone • 48 Button Self-Labeling set

• Wideband handsets

• Backlit display

• Gigabit support

13

UCaaS Mitel Phones = Premium and Specialty

5360e IP Desktop Phone • 48 Button Self-Labeling set

• Color Touch-Screen

• Backlit display

• HTML Support

MiVoice Conference & Video Units • HD Audio with a 4-party Audio Bridge

• 16 Beam-Forming Microphones

• In-Room Presentation Display

Exec & Multi-Media Level Phones

14

Feature Matrix

15

Order Elements: Mitel

16

Order Elements: Avaya

• U.S. on-premises gear plus unified-communications as a service market share leaders 2014: Cisco (28.7%), Avaya (13.8%), ShoreTel (8.7%) and Mitel (7.1%) rank

17

Competition

18

On Premise TCO

19

Budgetary Cost Analysis

20

THANK YOU!!!

THANK YOU!

Appendix

21