tv0403 - EI
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Transcript of tv0403 - EI
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EMOTIONAL INTELLIGENCE (EI)DOES IT MAKE A DIFFERENCE?
Presentation to:British Computer Society PROMS-G
Mark P. Russell Oakhill Consulting Jacqueline Land Jacqueline Land Associates
Jacqueline Land Associates
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Contents
Introductions What is Emotional Intelligence (EI)? The 7 Elements BT Global Challenge Research Project So what? Applying Emotional Intelligence Questions/Feedback
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Introductions Jacqueline Land
HR Consultant & Executive/Life Coach (member of the Coaching Academy)
Over 15 years experience in Generalist HR and Management Development Service sector
Operated at Management Team level strategic business decision making
BT Global Challenge Research Project
Mark P. Russell Business coach to local SME market Knowledge of different industries & businessesMBA & PRINCE2 qualified Professional membership of CMI, FPB & BCS SiG
Jacqueline Land Associates
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Anyone can be angry that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way that is not easy.
Aristotle
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What is Emotional Intelligence (EI)?
Achieving ones goals through the ability to manage ones own feelings and emotions.
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. being sensitive to and able to influence other key people ...
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being able to balance ones motives and drives with conscientious and ethical behaviour.
Dulewicz & Higgs
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The 7 Elements Self Awareness Emotional Resilience Interpersonal Sensitivity Motivation Influence Intuitiveness Conscientiousness
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Self Awareness Aware of own feelings Recognises/manages feelings & able to
control their impact
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Emotional Resilience Performs consistently under pressure Balances task needs with individual &
team needs Retains focus on a course of action in
the face of criticism
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Influence Listens to different perspectives Appreciates alternative positions Persuades others to change a viewpoint Provides rationale for change
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Motivation
Drive/energy to achieve clear results Balances short- & long-term goals Pursues demanding goals in the face of
rejection or questioning
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Intuition
Arrives at clear decisions & drives implementation when presented with incomplete or ambiguous information
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Interpersonal Sensitivity Takes account of needs & perceptions
of others when arriving at decisions Builds awareness & achieves buy-in
to decisions
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Conscientiousness Displays clear commitment to a course
of action Matches words and deeds Encourages others to support the
chosen direction Personal commitment in pursuing ethical
solutions to business issues
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The 7 Elements Self Awareness Emotional Resilience Interpersonal Sensitivity Motivation Influence Intuitiveness Conscientiousness
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BT Global Challenge Research Project
Emotional Intelligence and its impact on Sustained Success
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Research ChallengeIdentify factors required to :
Achieve and sustain performance
Retain a loyal and cohesive team
Impact of EI on individual and team performance
Inspiring Performance with Henley Management College &
Research Forum comprising 20 Businesses
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What was involved? Quantitative research
using Higgs and Dulewiczs EI Questionnaire
Qualitative research interviews conducted with 12 race skippers, two core crew and two departing leggers from each yacht in every port of call + interviews before and after the race
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Interview Facts
Over 550 interviews in 18 months Approximately 825 hours Average 80 interviews per port 3,300 pages of notes Notes of each interview typed into database Database split into evidence of 7 behaviours
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Changes in EI Behaviour
Conscientiousness
Intuitiveness Influence
Interpersonal sensitivity Motivation Emotional resilience Self Awareness
Back MiddlePodiumEI Element
Increased Static Decreased
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Increase of use of EI
- Conscientiousness3 Intuitiveness2 Influence3 Interpersonal sensitivity- Motivation6 Emotional resilience5 Self Awareness
No. of Skippers who increased use
EI Element
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SKILLS AND ATTRIBUTES 3 CLUSTERSIMPACT ON PERFORMANCE
LEADERSHIP ATTRIBUTESIncludingPurposeVisionValuesSupport and trustRecognitionBeliefPerformance focusShared leadershipDistributed leadershipRegulationHumour and funetc..
MANAGEMENT SKILLSIncluding..Agreed goalsAgreed valuesDisciplinePreparation and planningRolesResource managementCommunication mmntKnowledge managementControl ManagementStress managementConflict ManagementDelegationReviewetc
PERSONAL ATTRIBUTESIncluding..Inner PurposeSensingPersonal goalsVulnerabilityValue setIntegrityPersonal StandardsSelf-beliefSelf-motivationSelf-controlSelf-regulationOpennessSelf-developmentPerformance FocusEmotional Intelligenceetc..
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Evidence of X Factor
Conflict Management
Resource management
Control Management
Discipline
Performance Focus
Self Motivation
BackMiddlePodiumSkill/Attribute
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Evidence of Y Factor
Purpose Recognition Belief Shared Leadership
Vulnerability Openness Sensing Self Control Self Belief Integrity
BackMiddlePodiumAttributes
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So what?EI is a powerful predictor of individual success
and organisational advancement and at the higher levels of leadership accounts for
almost all of the success of star performers being at least twice as important as intellectual or technical superiority.
Daniel GolemanWorking with Emotional Intelligence (1998)
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Future management skills...
Ability to move a business forward Leading a winning team Effective communication Cultivating networks Dealing with people Handling information
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Kelly Services Ltd Survey of Young Professionals on views as to what makes a
good boss
A good judge of character 100% A good listener 89% Recognising people for work well done 89% Prepared to admit mistakes 89% A consistent approach to decision making 89% Motivational 89% Not afraid to deal with issues (inc. dismissal) 89% Readily delegates 85% Open door 85% Understanding customer needs 85%
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Applying EI in the workplace
Recruitment and selectionCase studies from Metropolitan Life Canadian Air Force
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Working YOUR Emotional Intelligence
How do my emotions impact on my behaviour?
What impact does my behaviour have on others?
How well do I perform under pressure? How much do I consider others when Im
making decisions? How successfully do I influence others to
my point of view?
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Conclusion EI does make a difference and may explain
personal and organisational success variance Understanding and managing EI leads to
business performance BT Race Research suggests EI enables
Effective and inspirational leadershipAchieving and sustaining performanceRetaining a cohesive and loyal team
Emotional Intelligence can be developed
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Questions/Feedback