Turning Strategy into Action
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Transcript of Turning Strategy into Action
Turning Strategy into Action
Tony WickhamJanuary 21, 2011
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Tony Wickham
Praxilient, IncPerformance Consultant
Business Needs Analysis Leadership Development
Strategy Development Organization & Team Effectiveness Change Management
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Session Objectives
You will be able to…• Develop a “line of sight” between your
organization's strategy and your team's goals• Understand your part in the big picture and
the value you add to your organization• Learn to find opportunities to increase your
value and help your organization reach it's strategy
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STRATEGIC ALIGNMENT OVERVIEW
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Some Examples• Answer/respond to situations and resolve as many as possible on
the first call.• Getting someone "up and running" as quickly as possible
contributes directly to the bottom line!• Maintain a professional, friendly and pleasant tone throughout the
engagement.• Removing stress aids in communication and gets the customer
productive sooner.• Offer additional services. "Is there anything else while I'm here (or
on the phone)?"• Providing additional customer service contributes to return
business.
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Elements of Strategic Plans• Mission: The business that the unit is in. How do we define the unit’s “product” or
“service?” Answers, “why do we exist?”
• Vision: That for which the unit wishes to be recognized in the future. The statement should be a forward-looking, memorably and inspiring statement of timeless future direction. Answers, “what do we want to become?”
• Objective: A broad, qualitative statement of an end to be achieved.
• Goal: A quantitative (S-M-A-R-T) statement of the end to be achieved.
• Strategy: A broad, high-level statement of how the objectives/ goals will be achieved. Good strategies come directly from a carefully selected few of the most important environmental realities.
• Measure: A specific, quantitative way to check progress on executing a strategy.
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Strategic Plan
A statement summarizing the most important results that an organizational “unit” wants to achieve medium-term (3-5 years) and how they will do it. The organizational “unit” may be at virtually any level from that of a company to a division, department, brand group or project team.
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Strategic Process - 5 Steps.
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MISSION
VISION
SWOT AnalysisMost Important
Problems,Opportunities,
Issues
OG SM
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4 SITUATION DATA
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Internal: Co. Strategies, Values, Policies, Resources
Department/Brand M, V, O, G link to Company organization and strategies.
+ External: Customers, Suppliers, Competitors, Regulations, Economy, Technology, Geographic Scope, etc.
Alignment point for portfolio / projects
Strategic Alignment / Value
Strategic Outcomes
Tasks
Wor
k A
ligne
d
Wor
k Pe
rfor
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Line of Sight• Creates a relationship
between measurable goals and the work necessary to provide them
• Enterprise goals need to be decomposed into tangible departmental-process (capability) goals
• All of the work is defined and aligned to goal accomplishment at both levels
SO – BO – PO – D – T
How Do I See Connections?
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HD
Business
Organization
Trends
Problems
Business Partner• Build the relationship• Know what motivates the business
leader• Know what the business leader
wants to happen in the organization• Think & Work strategically – engage
strategically Be a communication conduit inside their organization
• Know organization / history / culture – know how to get things done
• Locate in organization – be visible, accessible, part of the team
Information
Help Desk
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Partnership
Strategic / Business Connections Exercise
Small group exercise• Identify / Discuss the categories of information,
problem solution, or services you provide• Next, identify the strategic, business and
department goals that have a connection to the work you perform
• What’s the business need that your work begins to meet?
• Report out to large group
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Questions?
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Thank You!
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Praxilient is a management consulting firm in Northeast Wisconsin focused on our clients strategic performance and improving their project results. Our goal is to understand the challenges that organizations face and deliver solutions that produce meaningful results that fit the culture and state of readiness.
5601 Grande Market | Suite C |Appleton, WI 54913www.praxilient.com | (920) 257-2080
Questions?
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