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Singapore -05

South Africa -24

Face to Face- 14

MICE 05:

Singapore - As a business destination of choice, Singapore's appeal lies in its

vibrant, well-organized, pro-business environment reinforced by a soundinfrastructure, all round connectivity and a strong network of strategic

partnerships

Face-to-face: 14 - Travel and Tour World (TTW) had an exclusive conversation

with Nino Gruettke, Executive Director - ITB Asia as he unveils the success

story of the ITB Asia 2012

Country focus 24:

South Africa With so much to explore

and experience South Africa is surely a land

worth visiting whether you are a

backpacker, a leisure tourist or an ardent

adventurer looking for a myraid of

captivating activities

In Conversation With: - 33

Mr. Subhash Goyal, President, IATO,

interacts exclusively with us and sheds light

on the current situation of the India

Tourism Industry and how they are helping

to showcase it on the international

Association 36:

Medical Tourism Association - The Medical

Tourism Association is a global non-profit

trade organisation for the international

healthcare industry that aims to promote

the highest level of transparent medical

services to patients in a global

environment

Travel News : 20

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Sydney - 46

Xclusive - 55

Show Review - 75

Asia Festivals - 64

Show Highlight - 73

Show Review - 75

Calendar of Events - 78

Regular Features

Cityscape 40:

Auckland, the land of unadulterated scenic delights, has always fascinated

travellers with its unending resources

Cityscape 46:

Sydney, the breathtaking views of Sydney Harbour to the serene tranquillity

of Hyde Park, Sydney has something for everyone

Travel Insight 52:

Career in Tourism Industry, If you lovetravelling, then why not make a career of it

Xclusive 55:

Christmas Markets - For the sights, sounds

and tastes of a traditional Christmas, visit

the best Christmas markets from around

the world

Special Feature 67:

5 Best Airlines' Loyalty Programs - The

various loyalty programs offered by airlines

promise everything from a journey oftempting rewards to mind-blowing free

trips to exotic destinations

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PresidentMr. Anup Kumar Keshan

Vice PresidentMr. Apratim Ghoshal

Editor-In-ChiefMr. Anup Kumar Keshan

Executive EditorMrs. Puja Keshan

Intl. CorrespondentMs. Soumi Ghosh (Koley)

Marketing & communicationExecutive

Mr. Abhishek Chakraborty

Design TeamMr. MufaddalMr. Amitabha

Ms. JayatiMs.SonaliMr Rajat ( Web)

Mr. Kaushik (Web)

Content WritersMr. Ronee Roy

Ms. Palalika ChandaMs. Ankita ChatterjeeMr. Sayanta Manna

Asst. Communication ExecutiveMr. Rana Singh

CirculationMr. A.K. SharmaMr. Kajal Mandal

Mr. Anup Kumar Keshan(Editor-In-Chief)

Editorial Team

Published by:

Keshan Infotech Pvt. Ltd.S-303, 11/1 Sarat Bose Road , Kolkata - 700 020

Ph: + 91 33 3058 3353 ( India)+ 1 917 677 7753 (USA )

fax: +1 917 677 8434 (USA)

www.travelandtourworld.com

e-mail: ceo@travelandtourworld.com vp@travelandtourworld.com

marketing@travelandtourworld.com pr@travelandtourworld.com Follow us

on your Santa hat, dust off the mulled wine glass, and get into the

jolly spirit It is the festive time of the year and travel industry surelyDis all geared up. From the airline, cruise sectors to the hotels andrailways industries, all are ready to lure visitors from all around the globe withtheir appealing packages and discounts for this festive season. For the sights,

sounds and taste of a traditional Christmas, one has to visit the Christmas

Markets of the world. In this edition, we present you with the best Christmas

Markets in the world in our Xclusive section.

Who does not love travelling? And if you love it, then why not make a career of

it? We give you an insight as what to expect from a career out of it. Singapore

is emerging as a hotspot for the business travelers and we look into the bright

prospects of this metropolis as the business hub of Asia.

We have completed a full year and it wasnt possible except your continuous

support and valuable feedback. With the advent of 2013, it is the birthday for

Travel and Tour Asia. So look forward to our special birthday edition next

month. Travel and Tour Asia wishes you a merry Christmas and a very Happy

New Year. Enjoy the holidays and happy reading!

http://www.travelandtourworld.com/mailto:ceo@travelandtourworld.commailto:vp@travelandtourworld.commailto:marketing@travelandtourworld.commailto:pr@travelandtourworld.comhttps://twitter.com/ttwasiahttp://in.linkedin.com/pub/traveland-tourasia/51/327/866http://feeds.feedburner.com/TravelAndTourAsiahttp://www.facebook.com/travelandtourasiamailto:pr@travelandtourworld.commailto:marketing@travelandtourworld.commailto:vp@travelandtourworld.commailto:ceo@travelandtourworld.comhttp://www.travelandtourworld.com/

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s a business

destination of

Achoice, Singapore's

appeal lies in its vibrant,well-organised, pro-

business environment

reinforced by a sound

infrastructure, all-round

connectivity and a strong

network of strategic

partnerships. The

commercial capital of Asia

is rapidly emerging as a

significant financial and

trading hub that draws a the

large number of international business executives governme

while offering them with the best of meeting nt's pro-

experience in a truly luxurious setting. enterprise

According to a survey, Singapore is the second policies and constant improvement to

most visited country in Asia as a business promote it as an efficient and

destination after China. The open economy, attractive place to do business.favourable trading and immigration policies, Some of the prestigious accolades that

alluring corporate tax system, high quality of life set it apart include: Country Most Open to

and splendid ports system are some of the factors International Trade (World Economic Forum),

that have led to its escalating demand as a MICE World's Healthiest Country (Bloomberg), Asia's

location. The World Economic Forum (WEF) Most Popular Business Travel Destination (Accor),

named it as the 'Country Most Open to and Asia's Top Convention City (ICCA). Home toInternational Trade'. Its open economy has also one of the world's most dedicated and talented

been highly praised by the World Trade workforces, it aims to reduce regulatory

Organization. Singapore has been placed in the requirements, minimize compliance costs, offer

top five globally in areas such as the process of greater flexibility and encourage better corporate

starting a business, construction permits governance for companies in the near future.

acquisition, investor protection and paying taxes.

Its high ranking internationally is a testament to

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Reasons to Choose

n Top International Meeting City for the 5th consecutive year and Top International Meeting

Country for the 1st time and (Union of International Associations 2011)

n Singapore has maintained its position as 5th Convention City in the World for the 2ndconsecutive year and Asia's Top Convention City for the 10th consecutive year (ICCA Global

Rankings 2011)

n World's easiest place to do business (Doing Business 2011 Report, World Bank)

n First among 181 countries in terms of ease of doing business for the fourth consecutive year

(World Bank's Doing Business 2009 report)

n The fourth Best Country for Business (Forbes Best Countries for Business Annual Rankings

2009)

n Top on the Global Enabling Trade Index as the country most open to international trade

n and investment (World Economic Forum Global Enabling Trade Report 2009)

n The third most competitive country/economy in the world after Switzerland and US (World

Economy Forum's Global Competitive Report 2009-2010)

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The Waterfront Conference Centre at the Grand Copthorne

Waterfront Hotel is centrally located but far removed from the

hustle and bustle of the city. An exclusive venue at Promenade bythe River is perfect for holding all sorts of events. The Grand

Ballroom can accommodate up to 1000 persons whereas the 10

breakout rooms have a capacity of 10 to 20 people per room. There

are a total of 34 function rooms distributed in three floors. Large

scale conferences can even be conducted here with the assistance

of an experienced banquet team. Delegates can take a river taxiride to Clarke

Quay after

meetings in the

early evening for

sightseeings and

drinks.

Conference Highlights:

Best known as the home of Asia's largest aerospace

event 'The Singapore Airshow', the Changi ExhibitionCentre is an integrated venue with a rare versatility to

cater to all sorts of meetings. Built on a sprawling 30-

hectare site, the venue boasts 100,000 square metres of

outdoor space along with 40,000 square metres of

indoor area. It has eight function rooms, three halls, one

VIP lounge and the Changi Exhibition Centre that can

accommodate large groups, with individual spaces spanning from 65 to 16,000 square metres. Being close

to the Singapore Changi Airport and the Central Business District with a panoramic seafront view further

add to its advantage.

Grand Copthorne Waterfront HotelVenues of Choice

Changi Exhibition Centre

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Strategically located in the heart of the central, financial, cultural, shopping and

entertainment zone in Singapore, the Raffles City Convention Centre combinesconvenience with flexibility to make every business event special. Being in the vicinity of

the Raffles Hotel, the Fairmont Singapore and Swissotel along with the Raffles City

shopping mall contribute to its popularity among

event planners. Its wide function space of more than 6,503 square

metres includes 27 meeting rooms with a capacity of 100 to 600

guests across three magnificent ballrooms. The enormous Rafflesballroom alone can comfortably accommodate up to 3200 people.

Designed to host a variety of events, Suntec Singapore is an award-winning venue with top-notch facilities

and services. It provides direct access to 5,200 hotel rooms, 1,000 retail outlets, 300 restaurants, 6

museums and a well known performing arts centre, Esplanade Theatres on the Bay, all located within ashort distance from one another. MICE buyers can take advantage of the 100,000 square metres of floor

space spread over six levels. Other facilities include a column-free Convention Hall for up to 10,000

delegates in theatre-style, an Exhibition Hall that can be divided into smaller areas, 31 Meeting Rooms, a

596-seat Theatre, a multi-purpose Ballroom to accommodate 1,800 people in theatre-style with spacious

pre-function areas etc. The state-of-the-art audio, video, theatrical and lighting environment, wireless

broadband environment, teleconferencing and video-conferencing options ensure ultimate success to any

business conference. Suntec Singapore owns the largest commercial kitchen in Singapore and its remarkable

culinary team can whip up 20,000 meals at one time.

Raffles City Convention Centre

Suntec Singapore

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Around 100,000 square metres of

indoor exhibition and convention

area apart from 10,000 square metres ofoutdoor space make Singapore Expo the

largest purpose-built MICE venue of the

country. Situated near the Changi International

Airport and the city centre, it has ten convention

and exhibition multi-purpose halls, ten

conference halls and multiple meeting rooms towelcome more than 19,000 delegates at one go. There are

also six V-rooms or mobile rooms for events. The world-

class facilities consist of WIFI, 3.5G mobile coverage,

broadcast and satellite capabilities, broadband links, high rated acoustics, AV sound and lighting systems,

LCD panels, internet kiosks and energy-saving building automation systems. ATMs, a Business Centre, a

Concierge, nursing rooms, prayer rooms and Flavours East a collection of fifteen outlets of diverse cuisines

- are among its other perks.

The newest, largest addition to the

country's growing list of convention

venues is the Sands Expo and Convention

Center in the Central Business District.

Touted to be Asia's premiere exhibition

and meeting location, it offers numerousoptions for meetings of any scale, with a

120,000 square metres of available floor

space to cater to as many as 45,000

delegates. Its largest ballroom in South

East Asia can accommodate 6,600 banquet

diners and can also be divided into 2,000exhibition booths. Besides, there are 250

ready- to- use meeting rooms as well.

Visitors can have endless entertainment,

shopping, dining, arts and culture options

in between the meetings.

Sands Expo and Convention Center

Singapore Expo

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Singapore Zoo -

Chinese Gardens -

Merlion Park & City Skyline -

Orang Utans, chimpanzees, lions, komodo dragons, polar bears etc are just some ofthe wide variety of animals that inhabit the zoo. This open-concept zoo with 2,000 animals of 240 species

lets tourists see the animals in their natural habitat. What's more, you can even look forward to a

breakfast with the Orang Utans or lunch with the lions.

Built in the style of the Imperial Sung Dynasty and mirroring the grandeur of theBeijing Summer Palace, the aesthetic Chinese Garden is a sight to behold. The majestic bridges, pagodas, a

stone boat, a teahouse and a Suzhou-style Bonsai Garden are some of its breathtaking features.

Go for a walk along the Central Business District to admire the

glittering city skyline and stop by the Merlion Park, located across from Fullerton Square to get a glimpseof the national icon, the Merlion (half lion, half fish).

Attractions &Attractions &EntertainmentEntertainment

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Singapore Botanic Gardens -

Fountain of Wealth -

Jurong Bird Park -

Sentosa -

The Botanic Gardens

comprise of both natural jungle and manicured gardens

in a 52-hectare spread area. An abundance of flora,

including many rare specimens, will be a treat for your

eyes and you can also enjoy a number of outdoor

concerts here.

Designed on the principles ofChinese geomancy or 'fengshui', the Fountain of Wealth

is believed to bestow success and wealth. Being the

largest fountain in the world, it consists of 85 tonnes of

cast bronze over 46 feet high.

Situated in the western part of

Singapore, Jurong Bird Park houses more than 8,000

birds of over 600 species.

Situated off the main island, Sentosa lets you

enjoy the sun, sand and fresh air. In addition, you can

also explore history, culture and heritage of the land.

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If you look beyond Singapore's business legacy, you will find a rich

social fabric that is both intriguing and unique. Merited as the

fastest growing economy in the world, this thriving cosmopolitan

centre brims with diversity as well as a multiplicity of culture,

language, arts and architecture. The Singapore Tourism Board (STB) and the Singapore

Exhibition & Convention Bureau (SECB) aim to establish Singapore as a

dynamic events hotspot where an ecosystem of ideas, people and technology

ensure unrivalled success for MICE planners. SECB is known to champion and

deliver unforgettable experiences for delegates. Detailed research shows a

skilled workforce, strong trade agreements and an extensive networking base

have led to the rise of the country as a compelling business destination in the recent timesand according to experts the boom is here to stay for the years to come.

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Travel and Tour World (TTW) hadan exclusive tete-a-tete with

as he unveils

the success story of the ITB Asia

2012.

Nino Gruettke, Executive

Director - ITB Asia

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TTW: ITB Asia 2012 closed on a high note as

compared to the last year give us an overview

over the three days of successful business TTW: Brief us about the session 'Looking into

expansion, networking and idea development? Tourism in Asia in 2030' and give us in idea on how

Asia is shaping itself up in the coming future?

Association (ACA), delivering over 3700 minutes of

high quality content altogether.

As 'The Trade Show for the Asian Travel Market',

we're always looking forward to delivering a bigger 'Looking into Tourism in Asia in 2030' was a panel

and better show every year by attracting quality debate session facilitated by top travel industry

buyers and exhibitors, generating new business leaders representing our two new conference

leads and delivering critical industry knowledge and partners World Tourism Organization (UNWTO)

invaluable networking opportunities for our and the Singapore Tourism Board (STB). The session

delegates. started off with an introductory address by UNWTO

Director of Market Trends and Marketing

This year, ITB Asia 2012 was held at The Sands Expo Techniques, John Kester, on global and regional

and Convention Centerat Marina Bay Sands, which tourism trends through the next two decades.

provided us with a 20 per cent increase in Based on UNWTO's landmark Tourism Towards

exhibition space. We witnessed an even higher 2030 report, the introduction provided an overview

demand from our exhibitors this year as exhibition and touched on key trends in international tourism,

space was completely sold out in May five months top tourism destinations and trends across the

ahead of the event. We also observed a more world, outbound tourism and much more.

diversified and international range of exhibitorsparticipating in this year's show, representing a The proceeding panel debate delivered insights and

well-balanced mixed of travel and tourism recommended practices on how industry and travel

segments from all over the world. We had three trade professionals can capitalise on the potential

new conference partners join us for this year's show of these emerging trends and ensure steady

MCI, National Association of Travel Agents developments in their businesses. Delegates were

Singapore (NATAS) and Panacea Publishing Asia also given an in-depth understanding and insightswho brought representatives in to share innovative of the behavioural patterns of the business and

solutions and recommended practices of the travel leisure traveller of 2030, as well as best practices to

and tourism industry. This year we also forged new leverage on long term tourism trends.

partnerships with leading travel industry experts

representing top brands like UNWTO, Global This session clearly highlighted the emerging

Business Travel Association (GBTA), Asia Cruise potential of the hospitality, travel and tourism

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sectors in Asia. According to UNWTO's findings, to start cultivating socially responsible approaches

international tourist arrivals are expected to when carrying out their businesses in order to

surpass one billion by 2012, reaching 1.8 billion by encourage tourism sustainability.I'm proud to say

2030. Of these international arrivals, the APAC that we have stayed true to our commitments to

region alone will make up 30% of total international Corporate Social Responsibility (CSR) this year at

arrivals, an increase from 22% in 2010. Based on ITB Asia 2012, and we took advantage of our

the findings and expertise shared at this session, position as The Trade Show for the Asian Market to

we can assuredly say that the APAC region is promote economically, socially and ecologically

definitely one of the growth engines driving global responsible attitudes among our delegates.

tourism this year.

In cooperation with our partners from The Blue

Yonder, Wild Asia, Green Circuit and International

Council of Tourism Partners (ICTP), we invited

Responsible Tourism practitioners, experts and

speakers from various segments of travel andtourism to share their success stories, first-hand

In light of the booming expansions within travel, experiences and recommended business practices

hospitality and tourism sectors all over the world, through three-day Clinic sessions and a concluding

we're aware that it is crucial for tourism companies two-hour forum and networking event.

TTW: ITB Asia's Responsible Tourism was one of the

most talked about initiatives this year brief us on

the issues discussed at the session?

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Our first Clinic session on Holistic Property environmental practises in their businesses.

Management was led by Andrew Jones, the

Guardian and Founder of Sanctuary Resorts, a

company which provides holistic, environmentally-friendly accommodation space in their hotels. The

following session led by Raj Gyawali, the Founder

Director of Social Tours, focused on Responsible

Tourism Reporting, while Ajay Jain from Kunzum Our key position as the leading travel trade show in

Travel Caf continued the Responsible Tourism the APAC region has allowed us to better witness

Clinics with a session titled Practical Applications of and observes the tremendous growth within the

Social Media to Increase Profit in Business. The region's travel and tourism markets. As such, we

final session, Tourism is a tool for Conversation, was make it a priority to anticipate trends and prepare

facilitated by Raj Basu, a spokesperson representing for any potential opportunities and challenges that

the support of conversation through tourism may strike the industry by ensuring that our

methods. conference content is always high-quality and

relevant to the times. This is advantageous for our

The event also showcased winners of Wild Asia's delegates as it keeps them at the forefront of

Responsible Tourism Awards 2012 so to industry developments and allows them to make

acknowledge and further encourage tourism more informed decisions as they manage their

companies for implementing positive businesses.

TTW: ITB Asia added four new conferences to

highlight regional tourism trends this year howsuccessful and significant were these new additions

for the participants and exhibitors at the show?

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With this in mind, the four new conferences added in the industry were also provided with training

to ITB Asia this year were aimed to enhance the sessions facilitated by the Asia Cruise Association

already powerful line-up of conference (ACA), a leading company dedicated to cruise

programmes. Following the keynote speech from industry developments in the region. The finalHorst Schulz, President & CEO of Capella Hotels, on conference session on Building a More

his insights regardingThe Global Hospitality Industry Collaborative Relationship Between Buyers &

Today and Tomorrow, we had planned for a panel Vendorsaddressed key aspects of fostering

discussion session addressing Luxury Retailers vs successful and beneficial relationships between

Luxury Hoteliers. With speakers representing travel buyers and suppliers.

prominent brands like Capella Hotels, LVMH and

Hilton Worldwide's Waldorf Astoria and Conrad With top industry leaders and professionals

brands, the session was set to discuss the addressing and facilitating these conferences, I

flourishing relationship between luxury retail and believe these sessions were useful and beneficial

hospitality markets, which would be beneficial for for delegates who were looking to gain more insight

delegates in the business who are keen to explore on such regional tourism trends and plan for their

potential collaborations and new business leads. businesses.

The next conference session on GBTA: Corporate

Travel Update from China discussed recent research

findings and developments in the Chinese

corporate travel market and economy, which wouldbe useful and advantageous for industry During the conceptualisation and planning process

professionals seeking to manage or start travel and for Future Leaders, our objective was, foremost, to

tourism businesses in a rapidly booming travel provide our partners and other industry

market like China. There have also been recent professionals with the access to some of the

developments observed within the cruise industry brightest hospitality, tourism and travel students

in the region. To leverage on this trend, we and offer them numerous opportunities to networkintroduced our first in-depth panel discussion titled and spot potential talent who will be appropriate

Asia Cruise Association Panel session: Navigating for their company. With the rapid expansions in the

the Cruise Industry Towards Greater Profits aiming travel and tourism industry, it is vital for companies

to provide our delegates with more than sufficient to attract and retain the best talent in order to

information, perspectives and insights on managing adapt and thrive.

a lucrative cruise business. Prospectives interested

TTW: How valuable was the new strategic initiative,

The 'Future Leaders' for the young and brightest

talents to formulate talent management policies?

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Launched in response to the industry's growing As The Trade Show of the Asian Travel Market, we

manpower needs, we wanted to encourage the welcome the responsibility to be well-informed and

knowledge-sharing sessions so that these industry up-to-date with travel-tourism trends in the region

leaders would be able to start securing the next so that we can put together relevant conferencegeneration of talent for their businesses upon programmes to keep ITB Asia delegates connected

interacting, grooming and mentoring these with industry developments. Having witnessed a

students. These enthusiastic students gathered noteworthy growth in terms of exhibitors, quality

from the top of their respective schools also stood buyers, trade delegates, conference partners, and

to benefit from the inaugural event as networking conference programmes in this year's show, we're

with industry and university executives gave them a anticipating an even more power-packed event in

head start in securing potential internships, 2013 with more high-quality conference content,

employment and scholarships for their careers. leading industry speakers and valuable partnerships

to further establish our reputation as a knowledge

With support from our event partners, Singapore platform.

Tourism Board (STB) and The Singapore Association As of now, we have plans in the pipeline to further

of Convention and Exhibition Organisers and expand ITB Asia 2013 by taking up two floors of

Suppliers (SACEOS), we were able to execute a half- exhibition spacewhen we return to the newly

day's worth of engaging programmes filled with refurbished Suntec Convention Centre next

interactive activities, panel discussions, and break- year.Our aim is to provide our visitors with the best

out discussion groups for the students and our of the world's travel and tourism insights,

industry partners to interact and work together. knowledge and networking opportunities withinOur Feature Leaders debut received a good three days of their visit at ITB Asia, so having the

turnout, positive feedback and much industry flexibility to expand the second trade show floor

recognition from our participating partners, will give us more floor space for us to assemble and

institutions and delegates. I'm proud to say that we plan for new workshops, seminars, conferences and

have Future Leaders attendees who have already exhibition space. Also, as we have highlighted and

announced their keen interest to participate in the witnessed the enormous potential of our youth-event again in next year's show. centric Future Leaders initiative in its debut during

this year's show, we're planning to bring it back in

ITB Asia 2013 with more activities, panel

discussions and strategic programmes specially

devised to groom Singapore's young talent and

connect them with industry professionals.

TTW: Messe Berlin has announced that its 2013

event is set to be even bigger and better what are

you planning to make the event bigger?

T l N

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As thousands prepare to go abroad for buying on board, as

Christmas, with an estimated 30,000 people it means less to

flying with British Airways on Christmas Day carry in their

alone, the airline is stocking extra gifts for its luggage.

busiest shopping month on board. This includes In time for the

the launch of an exclusive charity donation card, festive season,

created by Turner Prize nominated artist Tracey British Airways is

Emin. launching a charity

It seems that last minute Christmas shopping is donation card.

not just resigned to the high street research Designed by Tracey

found that nearly a third (32 per cent) of people Emin, the

would consider buying their Christmas gifts on monoprint entitled

board flights. While a further 17 per cent of 'Feeling Safe'those travelling will forget to pack a present features a pair of

accidentally leaving it at home, with the hard- Doves entwined on

done by brother-in-law being the person we are a branch, with a

most likely to forget! third bird watching

Peter O'Shea, British Airways on-board retail over them. It is available on board flights and

executive said: December is our busiest month online at www.highlifeshop.com from Monday 3for on board shopping. Customers like to chose December. Retailing at just 5, all money goes

from our carefully selected gifts and benefit from towards Flying Start the airline's charity

a wide range of travel exclusives and tax-free partnership with Comic Relief.Source: British Airwayspurchases. Many also like the convenience of

Travel News

ILTM Spa to Take Place In London 2013TRAVEL EVENT NEWS

AIRLINE NEWSBritish Airways Stocking Gifts For Christmas

Reed Travel Exhibitions (RTE), organiser of Austria this year, ILTM Spa will coincide with the

International Luxury Travel Market (ILTM), will annual Tatler Spa Awards seen as one of the

hold its second ILTM Spa, in London from world's international annual spa events.

September 30 October 2nd 2013. Alison Gilmore, ILTM Exhibition Director,

Following the successful launch event held in commented: ILTM Spa is a high end focused

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event dedicated to innovators of spa

and wellness travel which includesdestination spas .and leaders in the

medical tourism sector. The decision

to hold the event in London next year

alongside the Tatler Spa Awards,

helps bring the whole ndustry

together in one place. Earlier this

year a report by iThe Director

Magazine said that the value of thisspacious rooms, suites and serviced apartments, a

industrywide range of restaurants and bars, extensive

is 39bn with over 5.2bn being spent on spaconference, wedding, banqueting and meeting

services in the UK alone, so it's fitting we meet infacilities and a Talise spa.This agreementLondon in 2013.represents the first phase of Jumeirah Group's

The focus of ILTM Spa is to deliver both businessexpansion into India. The company is currently in

and education, so that the travel and leisureadvanced negotiations on potential projects for

industry can keep up to date with the latesthotels and resorts in other key destinations in

destination spas, resorts and personalisedIndia.

experiences offered alongside some of the very The signing of the company's first deal in India is abest treatments, programmes and therapies.

breakthrough in a country that has both a highSource ILTM

awareness of the Jumeirah brand and a growing

appetite for luxury hospitality.President and Group

CEO of Jumeirah Group, Gerald Lawless said: The

demand for five-star hotels in the Indian markethas been robust and we are delighted to haveJumeirah Group has signed a management

initiated the first phase of our expansion into Indiaagreement to operate a luxury hotel in central

with this landmark project in Mumbai. We lookMumbai, India. The hotel is part of a major new

forward to building on this success by bringing ourdevelopment in the Lower Parel district of the city

promise of JumeirahSTAY DIFFERENTTM to otherand is expected to open in 2017.

destinations in the country.When complete the property will consist of 470

HOTEL NEWS

Jumeirah Group to expand into India

Source: Jumeirah Group

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two weeks ago for the 43rd Union World

Conference on Lung Health for knowledge

exchange on the latest know-how in local and

regional health sectors, particularly in respiratoryhealth. The five-day conference generated an

estimated USD14.1 million (11.1 billion) in

economic impact.

On the marketing front, the Centre's website was

given a major make-over driven by the

advancements in design technology and the needto think forward and push boundaries. The

results were equally rewarding. A visually-

stimulating, content rich and user-friendly site

offering key information on the Centre, its range ofThe seven-year old Kuala Lumpur Convention

products and services as well as an in-depth take

Centre (the Centre) continues to record healthy on the destination took the industry by storm ingrowth with all business segments exceeding their

August. A mobile website launched recentlytargets despite global economic conditions that

further expands the reach to smart phone users sohave overshadowed much of 2012, in particular in

www.klccconventioncentre.com can be accessedEurope and the USA. From 1 January to 31

anytime, anywhere. This was on top of the Wi-FiOctober 2012, the Centre hosted 1,258 events, a

upgrade of 40MB that is offered on a

15% increase from the 1,097 held in the previous complimentary basis to guests so they remaincorresponding period, and served 1.37 million

'connected' even during meetings!delegates and visitors.

Among the more notable events were:

the Royal Australasian College of Surgeons 81st

Annual Scientific Congress in May which saw 1,250

delegates come together over five days makingThe UK's leading association for intermediaries

this the largest multi-disciplinary surgical meeting;dealing with meetings, events and

25th World Gas Conference 2012 in June whereaccommodation bookings, the HBAA, will host its

over 8,000 delegates filled the Centre's entirefirst Corporate Forum at etc.venues' Dexter House,

22,659 sqm of function space, including a newLondon, on Monday 10th December 2012.

2,600 sqm marquee known as Hall 6; and

Built around a series of informative sessions, the3,000 lung experts converged at the Centre just

MICE NEWSKuala Lumpur Convention Centre

Soars High In 2012

ASSOCIATION NEWSHBAA launches Corporate Forum

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inaugural Corporate Forum has been coordinated the Travel Management Company's use of the

to provide engaging discussions pertinent to latest Travelport technology, including Travelport

corporate meetings and events professionals. SmartPoint App.

The HBAA has engaged several high profile When choosing a travel technology partner wespeakers to present at the Corporate Forum, one took into account a number of factors and chose

of whom is Global Procurement Manager Richard Travelport because they perfectly met our

Eades, who will present the keynote session technology needs, said Janusz Wojtczak,

Meetings, from every angle. Richard will use his President of Grupa Travel. The competence of

experience of working at a senior level across the the local team and the leading technology they

meetings and events landscape to address how provide us ensures increased productivity of ourthe industry has developed and, most importantly, company and allows us to offer even better

what he sees next for the sector. service for our corporate clients.

Also on the agenda is a 'Hands On' hour on the I am very pleased to have signed this agreement

implementation of the topic of the HBAA's most with Grupa Travel and thrilled that our solutions

recent White Paper, strategic meetings meet their needs so comprehensively, added

management programmes (SMMPs). Mediated by Marcin Pilarski, Managing Director Eastern

Zibrant MD Faye Sharpe, delegates will hear from Europe, Travelport. The Travelport team have

agents and clients who have adopted the system. once again proved that they can accurately

Many corporates are not aware of the theory respond to local needs and I believe that our

behind strategic meetings management approach, which is based on a mutual

programmes, so this session will present collaboration, will continue to contribute to the

transparent case studies from an agent and client highest quality service for business customers in

perspective, detailing when corporates have Poland.

decided to make the move to use RFP tools, along Source: Travelport

with what can go wrong when they do.source HBAA

Travelport has announced the signing of a new

agreement with Grupa Travel which will result in

TRAVEL TECHNOLOGY NEWSPolish Travel Management Company,Grupa chooses Travelport as itstechnology partner

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thThe Republic of South Africa, the 25 largest country in the

thworld by area and the 24 most populous country, has an

intriguing history of a courageous struggle that inspires

travellers from every part of the globe. An eclectic mix of

culture, heritage, wildlife, adventure and entertainment,

South Africa has enthralled all its visitors since time

immemorial.

Aff d bl S th Af i i f th t ff d bl d ti ti h

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Visit?Why

Affordable South Africa is one of the most affordable destinations where you

can go for a luxurious holiday and enjoy wide range shopping at the same

time.

Natural Beauty The scenic wonders of the country are legendary.

From Table Mountain to God's Window, the lofty mountains, forests,

coasts and deserts, you will have plenty of opportunities to explore.

World-class facilities - Whether you opt for Afro-chic or authentic

Africa, you'll have a number of options when it comes to transportation

facilities or choosing an accommodation.

Ad P l l k h d i l f h ld i

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Adventure

Pleasant Weather

Rainbow Nation

Responsible Tourism

Diversity

Popularly known as the adventure capital of the world, it

offers around 130 types of adrenaline pumping adventures for

everyone of all ages, ranging from mountain walks to shark cage-

diving!

The weather here is ideal for loads of outdoor

activities including year-round golf as well as water sports on the

sprawling 3000 kilometres coastline.

This Rainbow Nation has 11 official languages and

enthusiastically celebrates all its African and immigrant cultures.

Learn all about the interesting customs, festivals and more during

your trip for a thoroughly enriching experience.

As you visit the various protected areas, you

can contribute to the social and conservation projects, buy recycle artproducts and support numerous green initiatives and thereby

promote responsible tourism.

South Africa is the ultimate combo of nature, wildlife,

culture, adventure, heritage etc where you can have a variety of

experiences that will simply blow you out of your mind.

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Cape Town & Cape Peninsula -

Johannesburg -

Kruger National Park -

Durban beachfront -

Cape Town and the Cape Peninsula up to Cape Point are known for

the popular beaches regularly visited by celebrities, a picturesque setting, the Table Mountain and leisure

activities like world class shopping, whale watching etc. Enjoy the laid back ambience as well as the

fabulous nightlife, food and wine during your stay. From the trendy shores of Clifton and Camps Bay to the

warmer swimming waters of False Bay Cape Town is perfect for the lovers of sand, sea and surfing.

The pulsating African heartbeat can be felt in the 'City of Gold' with its endless

opportunities for shopping, entertainment, adventure and eating out. The delectable restaurants, cosy

sidewalk cafes, shopping malls, tranquil parks, museums, thrilling casinos, busy townships, galleries, andfunky nightclubs are just some of its perks.

This renowned park that is spread across 2 million hectares features 16

ecosystems. In the north is the Pafuri region, a wilderness area which is a delight for nature lovers where

you can discover ancient forests, different species of birds and a lot more.

The sunshine city has plenty of golden beaches that are ideal for surfing and amarine park as well. Its potpourri of design, art, music and food will make for an amazing holiday.

Travellers'Haunts

Hand Picked Attractions of South Africa

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Blyde River Canyon Nature

Reserve -The panoramic splendour

of the Blyde River Canyon contributes

to its growing popularity among

tourists. Go for scenic drives andhiking during your visit. The Blyde

River Canyon Nature Reserve in

Mpumalanga has fascinating viewing

points, the most famous among them

being the God's Window.

Garden Route -Known as South

Africa's Eden, the famous Garden is

an area that boasts immense natural

beauty and charm thereby attracting

adventure-seekers and outdoor

enthusiasts. It houses modern golf

courses, forests, secluded artists'

communities, retirement estates,

modern malls, craft centres, mountainhideaways and beach retreats.

The Winelands -The award-

winning wines and cuisines deserve

special mention. The beautiful Cape

wine routes will take you throughgreen valleys and historic towns of

the country where you can have

firsthand knowledge about wine

making. You can also take part in the

grape stomping contests, wine baths

and end of the harvest festivals.

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Wild Coast -

Soweto -

Robben Island -

Rugged and

untamed, the highlights of

the Wild Coast happen to bethe deserted beaches,

dolphins, horseback and

hiking trails, golf courses,

gambling joints etc. The

seaside villages along the

Wild Coast have been thetraditional holiday getaways

of families for many

generations.

South Africa's

largest and most famous

township came into limelight

as the hub anti-apartheid

activity. A tour of the

Freedom Struggle sites here

will be truly worthwhile.

The

Island's most famous

prisoner, Nelson Mandela,

transformed the symbol of

oppression into one of

triumph of the human spirit

over enormous hardships.

The heritage site was one of

the earliest birthplaces of

colonialism.

Gl ce W llKnown Hotels

TTA30

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AtaGlance

Mapungubwe Cultural Landscape

Robben Island

Richtersveld Cultural and Botanical Landscapeu

Khahlamba-Drakensberg Park

Cradle of Humankind

Cape Town, Western Cape

Johannesburg, Gauteng

Durban, KwaZulu-Natal,

Port Elizabeth, Eastern Cape

Pretoria, Gauteng

The Westin Cape Town - Cape Town, Western Cape

InterContinental Johannesburg Airport Sun -

Johannesburg

Arabella Western Cape Hotel and Spa - Hermanus,

Cape Town

Radisson Blu Hotel

Sandton Johannesburg - Johannesburg Singita

Ebony and Boulders Lodges - Mpumalanga

WellKnownHotels

FamousCities

WorldHeritageSites

Adventure and Wildlife -Safari in South Africa is as wild as it could be ever imagined. Go on a game drive, a

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d e u e a d d e

Theme Parks and Casinos

Ostrich Farms -

Shopping & Nightlife -

Beaches -

g g ,

bush walk, a horse-ride or veterinary safari for an authentic wildlife adventure. A country that encourages

and participates in a variety of sports, you will be spoilt for choice during your thrilling escapade. Viewing the

Big 5, diving with Great White Sharks and other death defying adventure sports will keep you on your toes at

all times.

The countrywide fun-filled theme parks will be your best bet when it comes tohaving a good time. Besides, you can also check out the numerous game parlors, entertainment venues,

casinos and the likes to have a whirlwind time.

Ride them, feed them and learn all about them your long-necked pals will keep youentertained in more ways than you even think of .Bring back an egg shell, leather goods or some bright

feathers as mementos for family and friends.

From a night of fine dining to fervent parties tilldawn, let your hair down as the good times roll. Take your pick from a host

of well acclaimed clubs, pubs, bars, lounges, discotheques, theatres and live

music venues. Shopaholics can also rejoice while browsing through the glitzyshopping malls and off-the-beaten-track curio markets filled with collectablehandicrafts, flea markets etc.

The miles of glorious coastline with Blue Flag beaches are perfect for

relaxing during the days and if you are up for it, you can try some fantastic watersports too. The townships are worth visiting to learn about the history and deep rooted culture

of the land.

TTA32

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With so much to explore and

experience, South Africa is

surely a land worth visitingwhether you are a backpacker, a

leisure tourist or an ardent

adventurer looking for a myriad

of captivating activities. A nation

so interesting and unique, the

gem of Africa is truly awonderland of sorts.

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Established in 1982 and the

National apex body of the tourism

industry, Indian Association of TourOperators (IATO) today has

international acceptance, and

linkages. The President, Mr.

Subhash Goyal interacts exclusively

with us and sheds light on the

current situation of the India

Tourism Industry and how they are

contributing to showcase it on the

international platform and more.

Indian Association

(IATO)

of Tour Operators

TTW : Can you tell me in brief about how IATO

came into existence? What was the idea behind

setting up an association which caters to the

Indian tourism industry?

Mr. Goyal : IATO was founded in 1982 with merely 7

members. It came into existence because we wanted

to convince the Ministry of Tourism about the

difference between a travel agent and a tourism

industry. Tourism Industry had no real

representation. Thus to cater to the interests of

tourism industry, IATO was formed and at that time

the international tourism arrival was only 1 million

and today we have 1500 members and the

international tourist arrival is about 6 million.

TTW : Can you tell us if the Indian travel trade benefits from your association, if so, then how?

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Ca you te us t e d a t a e t ade be e ts o you assoc at o , so, t e o

Mr. Goyal : Travel trade is greatly benefitted from the association, because we work very closely with the

centre and state government. We disseminate timely information to the members about the change in

government policies, airlines, hotels etc. Also IATO organises Road Shows in coordination with theMinistry of Tourism and India Tourism Offices abroad and all members who are recognised by the Ministry

of Tourism Govt. of India are eligible to participate. All these road shows are covered under Marketing

Development Assistance by the Ministry of Tourism. During last one year, we have organised road shows in

UK, Tel Aviv, Vietnam, Poland, Russia, Australia, New Zealand, Oman, Turkey, Italy, USA, Brazil and

Argentina.

Besides, IATO organises every month a meeting for its members and we invite experts from various fields,government officials from various ministries, airlines head for interaction with the members. Annual

convention is held every year where we have participation of over 1400 delegates including tourism

ministers from the state government, senior officials from the government departments, airlines, hotels,

tour operators. This give our members an excellent opportunity for interaction. Hence members are highly

benefited.

TTW: What are the initiatives taken by IATO to showcase Incredible India on the international

podium?

Mr. Goyal :

important international trade travel marts like WTM, ITB, FITUR, TOP RESSA, ARABIAN TRAVEL MART, TTG

RIMINI. We go there in large numbers and participate under India National Pavilion set up by the Ministry

of Tourism, Govt. of India. Besides IATO organises Road Shows in various countries in coordination with

Ministry of Tourism, Govt. of India, where our members participate in large numbers. Our members also go

for Sales and Marketing overseas to promote India tourism.

IATO is taking all measures to promote Indian tourism by its members participating in various

TTW:

propositions from IATO given to the ministry?

With the appointment of New Minister of Tourism, are there any new or revised

Mr. Goyal :

leadership. Immediately after taking over as the Tourism Minister, he started the New campaign which is

very imaginative, focused and showcase the riot of color which is the main attraction of Indian tourism. As

country, India exhibits greater 'Differentiation' and 'Relevance' than many countries and thus stands for

customer's preference. India always has something plus to present and so the tagline 'Go Beyond' is very

apt.

The New Tourism Minister is very dynamic and we hope tourism will flourish under his

TTW: How many members IATO possess and mainly from which sectors?

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TTW: How do you foresee 2013-14 for Indian tourism industry?

Mr. Goyal :

uncertainty, there are new challenges looming large. Rupee fall against dollar, air tickets cost sky rocketing,

high taxation with rise in service tax in successive budget, tax on Air Turbine Fuel and if this trend

continues there could be a server downward trend in international tourist arrivals in 2013. This can have a

ripple effect in the economy. Tourism helps in creating jobs and boost foreign exchange earnings and that

also go down.

At least one good thing is visible ie India's strong economic fundamentals and its resilience at a time of

growing global uncertainties. Reforms for retails, insurance and aviation are giving positive indications forbusiness scene and help in sustaining the growth momentum of the Indian economy. This will boost image

of India and in turn bring more tourists. Even airports have been modernized and Air India has been

revamped. It has increased air seat capacity from many overseas Countries. Many new countries are

expected to start airline operations like from Brazil from South Africa, Canada and this gives a positive

prospects for 2013. I am confident 2013 augurs well for Indian Tourism.

Occupancy and room rates of the hospitality industry are showing progressive upward trend and 2013would be a turning point. Hotel industry is pinning a substantial growth from December 2012 Christmas

seasons and all through the first quarter of 2013 (Jan-March).

There is consumer confidence as is visible from the bookings growth, as I understand from trade partners

and demand is improving which our members felt in course of 20 plus road shows we had organized in

traffic generating markets. Ministry of Tourism's pro-active 'Brand Building' under Incredible India

Campaign has started showing its result. Even visa problems are now streamlined and more countries are

expected to be included under visa-on-arrival policy of the Government of India, with active persuasion of

the Ministry of Tourism and Travel Trade where IATO is actively involved. Government is also doing its best

to manage rupee volatility and Tour Operators are taking up innovative programmes focusing on niche

tourism packages in tune with the market demand. They are also participating in many new market 'Travel

Shows' like in China, Vietnam, Mexico, Brazil to get clients from these unexplored markets and for the first

time specially form Latin America.

At the time when India is facing the pressure of high inflation and global and political

Mr. Goyal :

airlines, state tourism departments, tourism educational institutes etc. Membership is from all over India

and neighbouring countries. Also some of the overseas trade association like USTOA, ASITA, NATO, NTAare members of our association.

Presently we have over 1500 members which include tour operators, travel agents, hotels,

Association

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medical purposes. The organization is the first

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membership based international body that brings

together all those with the common goal of

promoting the highest level of transparent medical

services to patients in a global environment.

The three factors that define the Medical Tourism

Association are - transparency in quality and

pricing, communication and education

respectively.

Transparency enables a smooth exchange oftechnology, information, communication between

physicians and patients that in turn guarantees

safety of patients and also eradicates unforeseen

or hidden costs. The recent Quality of Care Project

hopes to revolutionize the quality of care available

at hospitals all around the world.Communication holds the key to success,

especially when it comes to ensuring positive

patient outcomes. The members have agreed to

put competition aside and work together to

resolve important issues as and when they arise.

Education and the right information are extremelyhe Medical Tourism Association is a global

vital and more so for the natives of thosenon-profit trade association for the

countries which is lagging in terms of superiormedical tourism and internationalT services. Many of them are required to travelhealthcare industry that works with governments,overseas and can benefit majorly if they can behealthcare providers, , insurance companies,

introduced to affordable insurance policies apartmedical travel facilitators, international hospitals, from other safety options. The association offersemployers and other buyers of healthcare

educational training, certification and other brand-products. Also referred to as Medical Travel

development programs to governments, hospitals,Association, it aims to raise consumer awareness

healthcare providers etc and creates awareness byand educate the mass about the available

holding various conferences and throughinternational healthcare options. It provides

publications like the Medical Tourism Magazinespecific initiatives designed to facilitate andand Health Tourism Magazine.increase the number of consumers who travel for

To provide impartial and unbiased all- round information to patients, insurance companies

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To provide impartial and unbiased all round information to patients, insurance companies

and employers about reputed hospitals

To promote positive and stable growth of the Medical Tourism and Global Healthcare Industry

with added emphasis on transparency and communication To jointly deal with government organizations and the media to protect the reputation of the

members

To create a common platform that increases connectivity between patients, healthcare

providers and insurance companies

To seek future affiliated industries and technologies that will allow international healthcare

providers to operate more efficiently in the global healthcare industry

Mission

Access to market research, trends and other significant

business information

Discounts at medical tourism conferences throughout the

world

Discounts on advertising in the Medical Tourism Magazine,Health Tourism Magazine and Healthcare Development

Magazine

Increased networking opportunities

All round marketing benefits

Exclusive access and listing on the MedicalTourism.com

Building brand awareness Guidance through educational webinars

Participation in innovative workshops

Legal consultation services

Membership Benefits

Sustainability

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The Medical Tourism Association highlights the

importance of establishing a green or sustainable

business model. It helps you with service providerswho can assist your development project right from its

inception till its final execution. It also helps to

cultivate a sustainable environment and improve

employees' satisfaction, result in better productivity

and boost community as well as stakeholder relations.

A holistic enterprise strategy brings with it benefits like

cost savings, risk management, new opportunities and

brand equity for short term and long term solutions.

th

6 Annual World Medical

Where: Caesars Palace in Las Vegas Nevada

When: November 2-6th 2013

Highlights:

Up to 2,000 US & International Delegates More than 10,000 Pre-Arranged Networking Meetings

Up to 400 Buyers of Healthcare Services

Up to 200 Sponsored Buyers through our Buyers VIP Program

Up to 140 Exhibitors and Sponsors

Delegates from over 90 different countries

Cocktail Receptions and Entertainment each Night

As per industry insiders, medical tourism is all set to grow by leaps and bounds with better facilities and

services to be made available along with seamless connectivity within the network of health care

system. On that notion the Medical Tourism Association is expected play a significant role in the coming

years and provide a unique and necessary platform for professionals from all over the world.

Tourism & Global Healthcare Congress

uckland, the land of unadulterated scenic delights, has always fascinated travellers with

A

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its unending resources. Home to a host of natural wonders, sun kissed beaches, hiking

trails and a dozen of enticing holiday islands, the city of Auckland has been influential inAboosting New Zealand's tourism industry .

The city's diverse surroundings entice visitors of different choices. Often called as Tamaki

Macau Rau (meaning: a maiden with 100 lovers), the serene landscape of Auckland

meticulously concocts with the modern technology-driven, bustling areas of the city and thereby

shaping it as one of the most sought-after tourist destinations in New Zealand. Today, the city

continues to contribute to the nation's tourism industry through its unblemished picturesque

delights and a host of other offerings.

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By Air: The city is best known amongst business travellers as the best transport

hub in New Zealand. A number of international airlines operate flights to Auckland

including New Zealand's carrier Air New Zealand and best part is that the airports

are located close to the city. Auckland's international and domestic airports arelocated in Manukau City, around a 45-minute drive from downtown Auckland.

By Road: Travelling to Auckland by road is both convenient and scenic. Along the

way, enjoy the freedom of being able to stop at any of the picturesque place that

catches your eye. Travelling to Auckland from the north, you'll pass through native

forests and splendid beaches. From the south, you'll be surrounded by lush green

farmland before passing over the Bombay Hills to the vibrant and diverse landscape

of Auckland. Motorways and expressways connect Auckland to both Northland and

Waikato and a motorway network runs throughout the Auckland region.

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Air

By Cruise Ship: Admire the numerous islands of the

Hauraki Gulf and sail through the sparkling Waitemata

Harbour before disembarking at the central Auckland.

Auckland's popularity as a cruise destination continues to

grow rapidly with a large number of cruise liners visiting

each year. Besides being a stopover point, Auckland is also

a key exchange port, meaning many prominent cruise lines

have their starting and finishing point at Auckland's

harbour. Auckland is also the host to New Zealand's only 'winter cruise' season.

Cruise ships that travel to Auckland includes: Celebrity Cruises, Crystal Cruises,

Oceania Cruises, P&O Cruises, Royal Caribbean International, Silversea etc.

By Rail: Travelling by rail is one of the most delightful ways to travel through New

Zealand's beautiful countryside. A train network runs from Auckland through the

North Island down to Wellington, the capital city. The route is operated by Tranz

Scenic on The Overlander - A Journey through the Interior. Along the way, the train

passes through the central North Island ski towns of National Park and Ohakune,

farmland, a volcanic plateau and stunning river gorges. All carriages feature

panoramic views of the region. Auckland's major railway station is located at

Britomart in downtown Auckland.

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The Hillary Trail: The Hillary Trail connects a networkof existing regional park tracks and basic backpacker

campgrounds. It takes trampers through the Waitakere

Ranges, past the Arataki Visitor Centre, Huia, Whatipu,

Karekare, Piha, Anawhata, and either winding north to

Muriwai via the Department of Conservation's Te Henga

Walkway, or through Cascade Kauri Park and onto

Swanson.

Auckland Rainforest: Auckland is the only place outside the tropics where

rainforest exists. The rainforest of the Waitakere Ranges is an ecological treasure

which is located at Auckland's western fringe. Situated only 24 kilometres west of

Auckland, the area covers more than 16,000 hectares and features more than 250kilometres of walking trails. These trails take you through beautiful native trees to

streams, waterfalls and stunning west coast beaches. Check out the old kauri trees

- some are up to 600 years old. Award-winning movies like 'The Piano' and popular

TV shows 'Xena' and 'Hercules', all filmed here, have contributed to Auckland's

international recognition.

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West Coast Beaches: With its pristine native bush,coastal rainforest and rugged black sand beaches,

Auckland's west coast is a natural playground for visitors

to explore. With hundreds of walking tracks and some of

New Zealand's best surf beaches, it's easy to reach here

and discover the natural beauty of the beaches and it's

all within a 40- minute drive from the downtown

Auckland. Some of the best known beaches of Auckland

include Piha, Muriwai, Whatipu, Maori Bay, Anawhata, White's Beach, Mercer Bay,

Kariotahi etc.

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Housing a myriad of opportunities for tourists and business travellers alike,

Auckland's steep rise in the global tourism industry is laudable. The region is home

to some of the best shopping markets, enticing galleries and museums,

international stadiums tailored to host rugby matches etc. Its gallant initiative in

preserving natural resources has garnered rave reviews from visitors. New

Zealand's pride, Auckland is a place worth exploring round the year.

Cityscape

Australia's largest and most famous city Sydney is home

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Australia s largest and most famous city, Sydney is home

to beautiful beaches, iconic buildings, historic landmarks,

award-winning restaurants, and a uniquely vibrantculture. From the breathtaking views of Sydney Harbour

to the serene tranquillity of Hyde Park, Sydney has

something for everyone. Whether you're looking for a

high-energy adventure holiday, or planning your

honeymoon, or simply searching for a relaxing getaway,

Sydney is a tourist's dream.

nightlife. Darling Harbour is also where you'll findf it's your first visit to Sydney, the first thing youthe Chinese Gardens of Friendship, the Sydneywill need to see is the Harbour. Although it isI

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g

Aquarium and the Sydney Wildlife World.Ione of the most photographed harbours in theFor a bird's eye view of Sydney, Sydney Tower Eyeworld, nothing can compare to seeing thewill take you 309 metres above the centralspectacular Sydney Harbour Bridge and Sydney

business district providing an utterlyOpera House with your own eyes. Take a stroll

unforgettable view that stretches all the way to thealong Circular Quay and soak up the atmosphere,

Blue Mountains. Thrill-seekers should try theor catch a ferry to Cockatoo Island or Watsons Bay

Sydney Skywalk, in which participants walk along aand enjoy the fresh sea air and sunny weather.

moving, glass-floored viewing platform at the topCircular Quay also boasts some of Sydney's best of Sydney Tower Eye. And if you're feeling hungry,restaurants, including Quay Restaurant, ARIA

the Sydney Tower Buffet offers banquet-styleSydney, Cafe Sydney, and Guillaume at Bennelong

dining with 360 degree views of the city. which is located inside the Sydney Opera House.

Right in the heart of the city, the Queen Victoria

Building is another must-see tourist attraction.

Dating back to the 1890s, this grand and beautifulbuilding is now Sydney's premier shopping

destination.

Only a ten minute stroll from the Syd

ney Town Hall, Darling Harbour

is the perfect place to

entertain the family,

enjoy a delicious

harbourside

meal, or

experience Sydney's energetic

SydneyYour Dream City

including little penguins, koalas and kangaroos. At

Sydney Aquarium and Oceanworld Manly, the kids

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y y q y

will see Australia's beautiful marine life at close

quarters. WILD LIFE Sydney at Darling Harbour

features interactive displays, daily animal feeding

sessions and walk-through habitats including Koala

Encounters, The Outback

Sydney has an almost endless and Butterfly Tropics.

variety of attractions to

entertain visitors of all ages.Come face-to-face with

Australia's diverse wildlife, go

behind-the-scenes at an art

gallery, see a performance at the

Sydney Opera House or visit a

World Heritage-listed convictheritage site in the heart of the

city.

At Australia's most popular

tourist attraction, the famous Sydney Opera House,

it's easy to spend hours exploring this World

Heritage architectural wonder. You can join a

behind-the-scenes tour, enjoy a meal or a drink at

one of the many bars, restaurants or cafes and

then see a world-class performance beneath the

famous white sails of the building.

A big city needs some big thrills especially for

family holidaymakers. Introduce the kids to

animals from around the globe at Sydney's

harbourside Taronga Zoo or check out Featherdale

Widlife Park, a 40- minute drive from the centre of

the city, featuring more than 2,200 animals

Sydney

Attractions

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With its blend of historic and ultra-modern

shopping arcades and shopping malls packed with

designer fashion for men, women and kids,

Sydney's city centre caters to every possible

shopping whim.

The Strand Arcade and the Queen Victoria Building(also known as the QVB) are the grand old dames

of Sydney shopping. At the Strand, taste the

exquisite chocolates at Haigh's, stock up on

stationery at Kikki K, then hit the first floor for

designer style. The QVB has some of Australia's

favourite stores, including Country Road and

Camper as well as art, collectibles and antique

shops. Pitt Street Mall is home to one of the

busiest shopping strips in the world. Check out

Sydney Central Plaza and the slick Westfield Sydney

which has designer brands, high-street trends and

European labels. Explore the flagship department

stores, Myer and David Jones, and the elegant

Chifley Plaza. Other inner-city shopping hotspots

include The Galeries Victoria, Chifley Plaza and

World Shopping Centre.

Love global brands? DFS Galleria has tax-freeshopping for big-name brands Burberry, Bulgari,

Cartier, Dior and Tiffany & Co. Jimmy Choo and

Chanel are located at the intersection of King and

Castlereagh streets, Giorgio Armani is at Martin

Place, the MLC Centre has Gucci and the QVB Bally

and Ralph Lauren.

Treat yourself to a mouth-watering taste of

Sydney's best food and wine, served outdoors in

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y y ,

stunning natural locations around the city. An ever-

growing list of beautiful fine-dining restaurants,Many of the major public museums be found in the boutique cafes and casual pub fare means you'll

Sydney city centre and are frequented by both never be short of inspiration on where to eat in

tourists and locals. The Historic Houses Trust has Sydney. For a few years now, Sydney has had three

fine colonial homes spread around Sydney which restaurants in the S.Pellegrino World's Best

give you a taste of early colonial life and Restaurants list; Tetsuya's, Quay and Marque.

architecture. Established in 1827, the Australian If you're visiting Sydney, discover the deliciousMuseum is the country's first museum featuring cuisines of Italy, Greece and Turkey on a tour with

extensive collections of natural science and cultural Gourmet Safaris, or meet local producers -

artefacts. It has an international reputation in the boutique brewers and coffee roasters, to spice

fields of natural history and indigenous research, merchants and smallgoods specialists - on an

community programs and exhibitions. Ultimately Sydney Gourmet Tour. Food events and

Located next door to Darling Harbour, the weekly farmers markets give you the chance to buy

Powerhouse is one of Australia's largest and most local produce or find out how to become a master

diverse museums. More than 250 interactive chef at a short cooking class, also the perfect gift

exhibits bring the Powerhouse Museum to life with for food lovers.

holographic images, touch screen computers,

science experiments and virtual reality space. It

features an extraordinary array of treasures across

decorative arts and design, science, technology,

space, transport and social history. The Australian

National Maritime Museum is a distinctive indoor

and outdoor attraction providing a great day's

entertainment for kids and parents alike. Themuseum also hosts an ever-changing program of

temporary exhibitions and a fleet of historic craft at

its wharves. Best of all, entry is free.

Where to eat in Sydney

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When it comes to Sydney, no one faces museums to mouth-watering cuisine and splendid

disappointment. There is something or the other shopping spots, Sydney mesmerizes all.

for everyone. From the sporty beaches, majestic

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ravel and tourism is one of the world's purpose or on a holiday. Travel can be leisure travel

largest foreign exchange earners among involving package tours, pilgrim travel, adventureTindustries. It provides employment directly travel etc or purely business. Work at everyto millions of people worldwide and indirectly functional level in the industry involves dealing

through many associated service industries. An directly with people. Travel agents assess the needs

extensive industry, it includes government tourism of tourists and businessmen and help them get the

departments, immigration and customs services, best possible travel arrangements from the many

travel agencies, airlines, tour operators, hotels etc varied options available. Also, many major cruise

and many associated service industries such as lines, resorts, and specialty travel groups use travel

airline catering or laundry services, guides, agents to promote packages to the millions of

interpreters, tourism promotion and sales etc. people who travel every year.

Travel and tourism enterprises range from major If you love travelling, then why not make a career of

internationals with a workforce of thousands, it. People who work in this industry have a passion

remove comma to the small private travel agents for travelling and a commitment to help other

with a handful of employees. travel and tourism travellers so that they can make the most of their

industry focuses on providing services to people holiday.

who are away from home, either for business

What do people in travel and tourism do? are not so visible like a Wholesaler who works

behind the scenes putting the holiday packagesIn simple terms, people in the travel and tourism

together The possibilities in the travel & tourismindustry help people travel to new places assist

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How can you join the travel and tourism

industry?

What qualities do you need to succeed?

together . The possibilities in the travel & tourismindustry help people travel to new places, assist

industry are endless.them with accommodation, sightseeing and other

activities. These services are offered by travel

agents, wholesalers, tour operators, reservations

consultants, hotel staff and many other associated

workers. There are many ways to join the industry but before

you race off to enroll in a course, look at the various

sectors and jobs and narrow your selection toThe most important qualities are those jobs that appeal to you the

communication, teamwork and most.

customer service skills. Ask as many people as possible

Whatever the location, like friends, family, a local

position or technical skills, to travel agency, teachers and

make it to the top in this career counselors and getindustry you need to enjoy more knowledge about the

challenges and have the field; read about the

ability to work well with industry in the media

people. It is important to nothing can beat researching.

appreciate that people around Some jobs require prior

the world have different ways of experience or skills gained indoing things. Working in the travel other industries e.g. customer

and tourism industry, you will come to service, accounting, I.T.or may look for

learn a lot about people. someone who has travelled extensively and has an

Career paths in the travel industry in-depth knowledge of one or more regions. No

The Travel & Tourism Industry has a variety of matter what jobs appeal to you in the first instant,

sectors that include Retail Travel, Wholesale Travel, remember the travel industry offers the

Visitor Information, Tour Operators, Cruising, opportunity to upgrade and venture into other

Transportation, Events and Services. Each industry sections as well. Be realistic and remember it will

sector has a range of job roles. There are jobs that take time to be the CEO of a company, so look at

are visible that you may come across when you entry level jobs first, but keep your eye on where

book a holiday like a Travel Agent and the ones thatyou want to eventually specialise.

Education and Training serious impact on the travel industry.

There are many options for you to get trained for

the travel and tourism industry. You can study at a To act as a focal point to attract more people into

Mission

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the travel and tourism industry. You can study at a To act as a focal point to attract more people intoTAFE College or Private Training College or at the travel industry and retain existing staff that will

University and in some cases, individual companies benefit the interests of all.provide job training.

Training is also available to approved applicants.

Training is available for those who are: schoolProfile the travel industry as an industry career ofleavers seeking a career in the industry, workerschoicelooking for a career change and existing Travel and

Educate people about the range of career pathsTourism Industry employees who wish to furtheravailable in the travel industrydevelop their career or change e.g. from oneAttract 320,000 people over 10 years in all areasindustry sector to another or from a customerof travel & tourism Australia wideservice role to marketing. Senior high schoolIdentify how many people are currentlystudents can also study tourism as part of theiremployed in the travel & tourism industry by sector

course and in some cases it contributes to the score and then build a plan to address the staffingfor university admission.shortages in these sectors.

Assisting the industry to retain staff.

Awareness raising of the benefits of the travel

industry as a career choice in the wider community

as well as within the travel sector

Key messages to people at the outset of their

careers and return to work

Strategies to encourage and manage the matureworkerTtravel Industry Careers Association has been

Strategies to bring in people from otherestablished by passionate industry leaders not as a

industriesprofit oriented organization but as an incorporated

Consultation with educational institutionsassociation to address critical issues of staff

Research on staffing trends in the industryshortage likely in the future that would have a

Travel Industry Careers Association

Goals

Objectives

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or the sights, sounds and tastes of

a traditional Christmas, visit theFbest Christmas markets fromaround the world. Originating in Germanyand Austria, Christmas markets have been

a winter staple in Europe for centuries,

with each area's local artisans displaying

their wares for visitors. Taste specialty

foods and browse unique gifts while

enjoying a glass of mulled wine to get intothe Christmas spirit. Whether or not it's a

white Christmas, there's no better way to

ring in the festive season than to explore

the best seasonal markets. We bring you

the best seven markets from around the

globe.

(Best Seven Christmas Markets)

asel, located in the three countries corner of Switzerland, France and Germany, is the centre of

Basel The Christmas City at the heart of Europe

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one of Europe's most exciting Christmas regions. In November each year, the cosmopolitan city on

Bthe Rhine surpasses every other city in the attractiveness and grandeur of its preparations for the

coming advent period. Basel has a deep-rooted tradition as Switzerland's most beautiful and largest

Christmas city, and is worth a visit every year. Particularly recommended is the Christmas market, which

this year is being held not only in Barfsserplatz, but also in Mnsterplatz for the first time - one of the

most beautiful squares in Basel. In both the locations and in about 150 stands and wooden huts, traders

and practitioners of art and crafts from all over Switzerland and the Basel region show off their goods and

give a demonstration of their skills.

Not only the well-preserved Old Town gets radiant in the warm Christmas light, but also the shops and the

facades of many buildings glitter with a golden glow. Roughly a hundred tall pine trees border the streets

and stand like brightly lit sentinels pointing way for the visitors. Seven reasons to visit Basel during

Christmas time are as follows:Illuminated Christmas streets with roughly a

hundred tall pine treesGreat Christmas shopping possibilities

Top and specialised Christmas shops like the

Johann Wanner Christmas House

Numerous Christmas concerts

Guided Christmas tours

Ideal starting point for a European Christmas

adventure .

rom 23 -25 November, the historic centre of Bury St Edmunds, Suffolk will be transformed into a

Something for Everyone at Bury St Edmunds!

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rom 23 25 November, the historic centre of Bury St Edmunds, Suffolk will be transformed into a

wonderful Christmas market with colourful stalls being put up in every corner that will sell local

Fproduce and crafts. Also, traders from around the UK and mainland Europe will showcase their

products and traditional fairground rides along with on-stage entertainment will be organized here.

The Angel Hill area of Bury St Edmunds, with its recently crowned cathedral, medieval Abbey Gate and links

with Charles Dickens is the ideal setting for a traditional Christmas Fayre. An added attraction is the town's

nearby cosmopolitan shopping centre with its great mix of famous stores and independent shops pluscafs and restaurants galore. Visitors on Friday and Saturday will also be able to sample the delights of Bury

St Edmunds provisions market on the Buttermarket and Cornhill while, this year, the date also coincides

with the Cathedral's Christmas Fair and the Medieval Fayre in Moyse's Hall Museum. There will be street

entertainment on all three days leading till the town centre and more stalls will be put up in the new

shopping centre 'arc'. .

Skipton Yuletide Festival & Christmas Market 2012

The 'Gateway to the Dales' brings you Skipton's famous

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Yuletide Festival and market, which is now in its 18th year.

This hugely successful event, an initiative by Skipton TownCouncil and the Skipton Business Improvement District,

attracts tens of thousands of people from across the country

on the first two Sundays of December.

Together with the market and great food stalls, there will be a

full range of entertainment in the Town Centre throughout

the day, both in the main High Street Arena and at locations across the Town.

The Yuletide Festival brings forth a great ambience and is the ideal timeto bag a pre-Christmas bargain. In

fact, you can do all your Christmas shopping in one go at the fabulous range of independent shops, market

stalls and famous high street brands. Skipton also has two department stores and a fabulous range of

places to eat and drink.

he Rochester Christmas Market will be held in the iconic setting of the castle gardens. Around 70

Rochester Christmas Market

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market stalls under canvas marquees will offer visitors a wide variety of festive gifts, souvenirs and

Tnovelty stocking fillers. During this time, along with the festive lighting, decorations and

traditional family fun fair, there will be a daily programme of entertainment and music.

So, hop to the Rochester Christmas Market this December to soak up the festive aura and enjoy a hog

roast, hot chocolate or roasted chestnuts as you browse the wide range of stalls for those last minute gifts

and stocking fillers.

Wide selection of stalls

Affordable presents

Stocking fillers

Santa's Grotto

Face-painting

Christmas family funfair

Refreshments & Christmas fayre

A Traditional Christmas Continental Market in Belfast

elfast, one of Europe's biggest tourist destinations, will welcome back its wonderful Christmas

Continental Market The fabulous City Hall gardens are transformed into a bustling Continental

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Continental Market. The fabulous City Hall gardens are transformed into a bustling Continental

Bvillage providing a great shopping opportunity in the heart of this famous city centre. The Belfast

Christmas Market also guarantees a real Irish welcome to all its visitors.

One of Belfast landmark buildings, the famous City Hall with its beautiful gardens, provides a wonderful

backdrop for the Belfast Christm